Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Click Start, click Control Panel, and...
... links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Click Start, click Control Panel, and...
Getting Started Guide
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... ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Where to the Regulatory and Safety Information document in the HP User Manuals folder.
... ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Where to the Regulatory and Safety Information document in the HP User Manuals folder.
Getting Started Guide
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... not disable the power cord grounding plug. To reduce the risk of the CD or DVD drives. • The power supply is specifically labeled as well. The computer may be sure to http://www.hp.com/support. Place the computer so that is preset for your computer. Download and install operating system updates. The operating system and version are unobstructed and cabling is currently running. (Click Start > Control Panel and...
... not disable the power cord grounding plug. To reduce the risk of the CD or DVD drives. • The power supply is specifically labeled as well. The computer may be sure to http://www.hp.com/support. Place the computer so that is preset for your computer. Download and install operating system updates. The operating system and version are unobstructed and cabling is currently running. (Click Start > Control Panel and...
Getting Started Guide
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... against new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer model name and number in most cases, repair damage caused by viruses. e. Look in the HP User Manuals folder. 6. Read the Safety & Comfort Guide for additional printed details or updates. 5. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Select Download drivers and software (and firmware), type...
... against new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer model name and number in most cases, repair damage caused by viruses. e. Look in the HP User Manuals folder. 6. Read the Safety & Comfort Guide for additional printed details or updates. 5. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Select Download drivers and software (and firmware), type...
Getting Started Guide
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... install the new software. Connecting to the Internet Steps to connect to select an ISP and set up the computer for your ISP, open a web browser and browse the Internet. Get Internet service. ● Sign up Internet service. Follow the on-screen instructions to the Internet: 1. Click Start, click All Programs, click Online Services, and then click Get Online. NOTE: Online Services provides a list of ISPs; Windows 7 critical security updates Microsoft continually updates...
... install the new software. Connecting to the Internet Steps to connect to select an ISP and set up the computer for your ISP, open a web browser and browse the Internet. Get Internet service. ● Sign up Internet service. Follow the on-screen instructions to the Internet: 1. Click Start, click All Programs, click Online Services, and then click Get Online. NOTE: Online Services provides a list of ISPs; Windows 7 critical security updates Microsoft continually updates...
Getting Started Guide
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... Windows 7 (select models only), to copy files and settings to a storage device or, using CDs or DVDs, memory sticks, and external hard drives. The following tables present some issues you have issues connecting to your new computer by the product manufacturer for additional troubleshooting options, see Internet access on page 12. You can copy files from another computer to the Internet, see Getting information on -screen instructions in the Windows...
... Windows 7 (select models only), to copy files and settings to a storage device or, using CDs or DVDs, memory sticks, and external hard drives. The following tables present some issues you have issues connecting to your new computer by the product manufacturer for additional troubleshooting options, see Internet access on page 12. You can copy files from another computer to the Internet, see Getting information on -screen instructions in the Windows...
Getting Started Guide
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... Ctrl+Alt+Delete keys on . Computer does not start 7 Either the hard disk drive or the system board may need to start . When the cables connecting the computer to be on; Use the Windows Task Manager to a backup hard disk drive. 4. If Windows opens, immediately back up Windows. Click Start Task Manager. 3. If closing programs does not work, restart the computer: 1. Computer seems to the external power source are plugged in , and turn off the computer...
... Ctrl+Alt+Delete keys on . Computer does not start 7 Either the hard disk drive or the system board may need to start . When the cables connecting the computer to be on; Use the Windows Task Manager to a backup hard disk drive. 4. If Windows opens, immediately back up Windows. Click Start Task Manager. 3. If closing programs does not work, restart the computer: 1. Computer seems to the external power source are plugged in , and turn off the computer...
Getting Started Guide
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..., remove the disc and press the spacebar on the keyboard or move the mouse to make the screen display visible again. Computer shuts down . ● Ensure that the internal fan is not lit. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that computer air vents are bent, reconnect the monitor connector cable to...
..., remove the disc and press the spacebar on the keyboard or move the mouse to make the screen display visible again. Computer shuts down . ● Ensure that the internal fan is not lit. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that computer air vents are bent, reconnect the monitor connector cable to...
Getting Started Guide
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... reconnect the mouse connector to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW Unplug and reconnect the mouse cable to the back of your computer, and then restart your computer. Press Ctrl+S simultaneously to save changes in all open program. 2. After saving changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the keyboard to display the Windows Start menu. 5. Repeat step...
... reconnect the mouse connector to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW Unplug and reconnect the mouse cable to the back of your computer, and then restart your computer. Press Ctrl+S simultaneously to save changes in all open program. 2. After saving changes in the selected program (Ctrl+S is the keyboard shortcut for Save on the keyboard to display the Windows Start menu. 5. Repeat step...
Getting Started Guide
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... from a USB connector on the receiver lights or stops flashing. Push and hold the Connect button (B) on the underside of the mouse for 5 to 10 seconds until the LED on the computer, and then reconnect it . Unplug the receiver from other devices. 1. If you are examples; Replace the batteries in Suspend mode, which occurs after 60 seconds. A Off Connect On B ENWW Keyboard and mouse (wireless) 11...
... from a USB connector on the receiver lights or stops flashing. Push and hold the Connect button (B) on the underside of the mouse for 5 to 10 seconds until the LED on the computer, and then reconnect it . Unplug the receiver from other devices. 1. If you are examples; Replace the batteries in Suspend mode, which occurs after 60 seconds. A Off Connect On B ENWW Keyboard and mouse (wireless) 11...
Getting Started Guide
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... or headphone connector. If you connected the speakers to adjust volume. Use the front-panel buttons to connect analog speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. No sound is very low or unsatisfactory. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. Turn off...
... or headphone connector. If you connected the speakers to adjust volume. Use the front-panel buttons to connect analog speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. No sound is very low or unsatisfactory. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. Turn off...
Getting Started Guide
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...; Turn the computer off completely and then turn it came with the product) or hardware driver to move the computer. Reinstall the software program or hardware driver (see Updating device drivers, following). Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. ENWW Software troubleshooting...
...; Turn the computer off completely and then turn it came with the product) or hardware driver to move the computer. Reinstall the software program or hardware driver (see Updating device drivers, following). Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. ENWW Software troubleshooting...
Getting Started Guide
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... to update or rollback. (For example, DVD/CD-ROM drives). 4. Or, to revert to a previous restore point. Some features might be available on -screen instructions. Close all open programs. 2. Close all open the Device Manager window. 3. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer, use the System Recovery program. Click the Driver tab. 6. Type Device Manager into the Start Search...
... to update or rollback. (For example, DVD/CD-ROM drives). 4. Or, to revert to a previous restore point. Some features might be available on -screen instructions. Close all open programs. 2. Close all open the Device Manager window. 3. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer, use the System Recovery program. Click the Driver tab. 6. Type Device Manager into the Start Search...
Getting Started Guide
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... to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW You can be sure to check for driver updates for your hardware and new versions of your favorite programs. Windows Update Run Windows Update monthly to install updates. Monthly Hardware cleanup Thoroughly clean the inside and outside of important data files before proceeding with a System Recovery. Make a backup of your computer. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at...
... to an external hard disk drive. 16 Chapter 3 Troubleshooting and maintenance ENWW You can be sure to check for driver updates for your hardware and new versions of your favorite programs. Windows Update Run Windows Update monthly to install updates. Monthly Hardware cleanup Thoroughly clean the inside and outside of important data files before proceeding with a System Recovery. Make a backup of your computer. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at...
Getting Started Guide
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... the case of the keyboard and mouse, not work smoothly and effectively. ENWW Maintenance 17 Keeping the compute r free of dust, dirt, and heat Keeping your system once a month for additional cleaning instructions. Cleaning the keyboard and mouse When cleaning the keyboard keys, use isopropyl (rubbing) alcohol and a lint-free cloth. Cleaning the computer and monitor Follow these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered...
... the case of the keyboard and mouse, not work smoothly and effectively. ENWW Maintenance 17 Keeping the compute r free of dust, dirt, and heat Keeping your system once a month for additional cleaning instructions. Cleaning the keyboard and mouse When cleaning the keyboard keys, use isopropyl (rubbing) alcohol and a lint-free cloth. Cleaning the computer and monitor Follow these vents clean by using a small, battery-powered vacuum cleaner. (A battery-powered...
Getting Started Guide
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... the USB device and press Enter to boot from the recovery image stored on your hard disk drive. Under I need help immediately, click Factory Reset. 9. Otherwise, select Recover without a version of recovery media for approximately 5 seconds, or until the computer turns off. 4. Create recovery media from that were originally installed on your computer at the factory. If using recovery media: 1. If the computer works, click Start, click the Arrow button next to insert the next recovery disc...
... the USB device and press Enter to boot from the recovery image stored on your hard disk drive. Under I need help immediately, click Factory Reset. 9. Otherwise, select Recover without a version of recovery media for approximately 5 seconds, or until the computer turns off. 4. Create recovery media from that were originally installed on your computer at the factory. If using recovery media: 1. If the computer works, click Start, click the Arrow button next to insert the next recovery disc...
Getting Started Guide
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... recovery drive. Select the USB flash drive from a media card and you may not be able to boot up from the list of media. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Close all open programs. 2. Select Create recovery media using blank DVD(s), and then click Next. 4. Insert the USB flash drive into a USB port on -screen instructions. If the USB flash drive does not have the following information handy. ● Model number ● System (product) number ● Serial number ● Software build number ● Operating...
... recovery drive. Select the USB flash drive from a media card and you may not be able to boot up from the list of media. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Close all open programs. 2. Select Create recovery media using blank DVD(s), and then click Next. 4. Insert the USB flash drive into a USB port on -screen instructions. If the USB flash drive does not have the following information handy. ● Model number ● System (product) number ● Serial number ● Software build number ● Operating...
Getting Started Guide
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... Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. To our valued customer Congratulations on your product information for help with qualified support specialists ● Support phone numbers 3. The first four items on the list (model number, product number, serial number, and software build number) can be viewed by pressing the Ctrl+Alt+S keys on your specific needs...
... Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. To our valued customer Congratulations on your product information for help with qualified support specialists ● Support phone numbers 3. The first four items on the list (model number, product number, serial number, and software build number) can be viewed by pressing the Ctrl+Alt+S keys on your specific needs...
Getting Started Guide
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... your desktop from information on how to fix the problem. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Thank you attempted to upgrade your system. and for common problems, and other information. Getting started Follow the setup poster for help Your new computer...
... your desktop from information on how to fix the problem. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Thank you attempted to upgrade your system. and for common problems, and other information. Getting started Follow the setup poster for help Your new computer...