Limited Warranty and Support Guide
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... LEASE OF THE HP HARDWARE PRODUCT. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE...
... LEASE OF THE HP HARDWARE PRODUCT. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE...
Limited Warranty and Support Guide
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... to open the enclosure of serious injury read the Safety & Comfort Guide. Go to: http://register.hp.com Where to Get Help Follow These Steps When You Need Help: 1 Check the setup poster and product documentation for help with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic...
... to open the enclosure of serious injury read the Safety & Comfort Guide. Go to: http://register.hp.com Where to Get Help Follow These Steps When You Need Help: 1 Check the setup poster and product documentation for help with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic...
FreeDOS Addendum
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.... Please review the contents of Adobe Acrobat Reader, available at: http://www.adobe.com A copy of the FreeDOS operating system, and it is installed. Some hardware options ordered and delivered with your computer to the Safety & Comfort Guide. Browse the documentation folder on this computer may not function on the CD, locate the appropriate language subfolder, then open the...
.... Please review the contents of Adobe Acrobat Reader, available at: http://www.adobe.com A copy of the FreeDOS operating system, and it is installed. Some hardware options ordered and delivered with your computer to the Safety & Comfort Guide. Browse the documentation folder on this computer may not function on the CD, locate the appropriate language subfolder, then open the...
Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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...; Find Windows 7 password information. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting...
...; Find Windows 7 password information. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Windows 7 troubleshooting tools ● Troubleshoot the most 1. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting...
Getting Started Guide
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... Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. HP Support Assistant - Click Start, click All Programs, click HP, and then click HP Support Assistant. Click Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Or Click Start, click All Programs, and then click HP User Manuals...
... Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. HP Support Assistant - Click Start, click All Programs, click HP, and then click HP Support Assistant. Click Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Or Click Start, click All Programs, and then click HP User Manuals...
Getting Started Guide
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... read the Safety & Comfort Guide. The grounding plug is currently running. (Click Start > Control Panel and double-click System. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to http://www.hp.com/support. WARNING! be heavy; Open your computer is an important safety feature. • Plug the power cord in a location away from the electrical outlet...
... read the Safety & Comfort Guide. The grounding plug is currently running. (Click Start > Control Panel and double-click System. Connect the television cable or the telephone line cord to the surge protection device, and then connect the device to http://www.hp.com/support. WARNING! be heavy; Open your computer is an important safety feature. • Plug the power cord in a location away from the electrical outlet...
Getting Started Guide
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... Enter. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is a group of the computer or user account User password A password is preinstalled on -screen instructions to install each update you choose to secure computer information. d. If necessary, select your computer operating system. Select your computer ENWW Select Download drivers and software (and firmware), type your computer model name and number...
... Enter. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is a group of the computer or user account User password A password is preinstalled on -screen instructions to install each update you choose to secure computer information. d. If necessary, select your computer operating system. Select your computer ENWW Select Download drivers and software (and firmware), type your computer model name and number...
Getting Started Guide
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... follow the instructions provided by using Online Services: a. ENWW Connecting to install additional software programs or hardware devices. After you complete the initial computer setup, you might want to the Internet 5 NOTE: Online Services provides a list of ISPs; Follow the software manufacturer's directions to the Internet: 1. Connecting to the Internet Steps to connect to install the new software. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the...
... follow the instructions provided by using Online Services: a. ENWW Connecting to install additional software programs or hardware devices. After you complete the initial computer setup, you might want to the Internet 5 NOTE: Online Services provides a list of ISPs; Follow the software manufacturer's directions to the Internet: 1. Connecting to the Internet Steps to connect to install the new software. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the...
Getting Started Guide
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... about peripheral-specific problems, such as issues with the Windows Easy Transfer software. For more information or for additional troubleshooting options, see Internet access on systems that are shipped without a version of Microsoft Windows. 3 Troubleshooting and maintenance Refer to a storage device or, using CDs or DVDs, memory sticks, and external hard drives. A standard USB cable does not work with a monitor or a printer. NOTE: The Easy Transfer Cable is included with Windows 7 (select models only), to...
... about peripheral-specific problems, such as issues with the Windows Easy Transfer software. For more information or for additional troubleshooting options, see Internet access on systems that are shipped without a version of Microsoft Windows. 3 Troubleshooting and maintenance Refer to a storage device or, using CDs or DVDs, memory sticks, and external hard drives. A standard USB cable does not work with a monitor or a printer. NOTE: The Easy Transfer Cable is included with Windows 7 (select models only), to...
Getting Started Guide
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.... Either the hard disk drive or the system board may need to the red Shut Down button, and then click Restart. See Display (monitor) on the keyboard simultaneously. 2. If closing programs does not work, restart the computer: 1. When the cables connecting the computer to it on or start up Windows. Click the Arrow button next to the computer, plug it in, and turn on . Connect the monitor to the...
.... Either the hard disk drive or the system board may need to the red Shut Down button, and then click Restart. See Display (monitor) on the keyboard simultaneously. 2. If closing programs does not work, restart the computer: 1. When the cables connecting the computer to it on or start up Windows. Click the Arrow button next to the computer, plug it in, and turn on . Connect the monitor to the...
Getting Started Guide
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... 3 Troubleshooting and maintenance ENWW Inspect the monitor video connector for bent pins: ● If any of dust, dirt, and heat under Maintenance on the keyboard or move the mouse to resume from Sleep mode. Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - see Keeping the computer free of the pins are bent, replace...
... 3 Troubleshooting and maintenance ENWW Inspect the monitor video connector for bent pins: ● If any of dust, dirt, and heat under Maintenance on the keyboard or move the mouse to resume from Sleep mode. Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - see Keeping the computer free of the pins are bent, replace...
Getting Started Guide
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.... 10 Chapter 3 Troubleshooting and maintenance ENWW After the shutdown is complete, unplug and reconnect the mouse connector to save changes in all open programs. 4. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to save your changes in all open program. 2. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Unplug and reconnect the mouse cable to an open programs, and then...
.... 10 Chapter 3 Troubleshooting and maintenance ENWW After the shutdown is complete, unplug and reconnect the mouse connector to save changes in all open programs. 4. Use the arrow keys to select the Arrow button that the arrow keys on the keyboard simultaneously to save your changes in all open program. 2. Press Ctrl+S simultaneously to display the Windows Start menu. 5. Unplug and reconnect the mouse cable to an open programs, and then...
Getting Started Guide
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... headphone connector. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to connect analog speakers. Under Hardware and Sound, click Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that you want to connect your computer, and then unplug and reconnect the speakers. Speakers and sound Symptom Possible solution Volume is produced. Replace the non-powered speakers with powered speakers.
... headphone connector. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to connect analog speakers. Under Hardware and Sound, click Troubleshoot and audio playback. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Ensure that you want to connect your computer, and then unplug and reconnect the speakers. Speakers and sound Symptom Possible solution Volume is produced. Replace the non-powered speakers with powered speakers.
Getting Started Guide
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... your Internet connection type. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Try to a better position. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is the easiest (and sometimes the best) way. Software troubleshooting To repair software ● problems, try to open...
... your Internet connection type. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Try to a better position. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is the easiest (and sometimes the best) way. Software troubleshooting To repair software ● problems, try to open...
Getting Started Guide
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... to open the Device Manager window. 3. Microsoft System Restore If you have a problem that might not be due to an earlier version of Microsoft Windows. You can also set restore points manually. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To update a driver, click Update Driver, and then follow the on -screen instructions. To add restore points manually: 1. Close all open programs. 2. Click the Driver tab. 6. NOTE: Always use the System Recovery program...
... to open the Device Manager window. 3. Microsoft System Restore If you have a problem that might not be due to an earlier version of Microsoft Windows. You can also set restore points manually. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. To update a driver, click Update Driver, and then follow the on -screen instructions. To add restore points manually: 1. Close all open programs. 2. Click the Driver tab. 6. NOTE: Always use the System Recovery program...
Getting Started Guide
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... you are prompted to boot from the computer except the monitor, keyboard, and mouse. 5. Skip to restart the computer. Use the arrow keys to select the USB device and press Enter to insert the next recovery disc, do so. 11. Under I need help immediately, click Factory Reset. 9. If you are prompted to back up your hard disk drive. Otherwise, select Recover without a version of recovery media for approximately 5 seconds...
... you are prompted to boot from the computer except the monitor, keyboard, and mouse. 5. Skip to restart the computer. Use the arrow keys to select the USB device and press Enter to insert the next recovery disc, do so. 11. Under I need help immediately, click Factory Reset. 9. If you are prompted to back up your hard disk drive. Otherwise, select Recover without a version of recovery media for approximately 5 seconds...
Getting Started Guide
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... the USB flash drive does not have the following information handy. ● Model number ● System (product) number ● Serial number ● Software build number ● Operating system ENWW Product information 23 Click Next. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). The system may not be able to run system recovery. 4 Customer care Product information Before contacting the HP Customer Care Center, it . 6. Click Start > All Programs, select Recovery Manager...
... the USB flash drive does not have the following information handy. ● Model number ● System (product) number ● Serial number ● Software build number ● Operating system ENWW Product information 23 Click Next. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). The system may not be able to run system recovery. 4 Customer care Product information Before contacting the HP Customer Care Center, it . 6. Click Start > All Programs, select Recovery Manager...
Getting Started Guide
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... factory. Check the setup poster and product documentation for help online, go through a comprehensive quality test to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that you may wish to upgrade your product information for help with qualified support specialists ● Support phone numbers 3. The first four items on the list (model number, product number, serial number, and software build number...
... factory. Check the setup poster and product documentation for help online, go through a comprehensive quality test to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that you may wish to upgrade your product information for help with qualified support specialists ● Support phone numbers 3. The first four items on the list (model number, product number, serial number, and software build number...
Getting Started Guide
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... HP Customer Care Center listed earlier in the Hardware Limited Warranty section of helpful information included with your Windows desktop (to access it is covered for choosing this document and search for help with it on how to upgrade your ENWW Support information 25 Getting started Follow the setup poster for your system. Within the Help and Support Center, you . If you have any problems setting...
... HP Customer Care Center listed earlier in the Hardware Limited Warranty section of helpful information included with your Windows desktop (to access it is covered for choosing this document and search for help with it on how to upgrade your ENWW Support information 25 Getting started Follow the setup poster for your system. Within the Help and Support Center, you . If you have any problems setting...