HP Color LaserJet CP6015 Series - User Guide
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... quality 239 Use supported paper 240 Calibrate the product 240 Specify the correct paper type 240 Clean the fuser 241 Respond to control panel error messages 242 Clean the registration second transfer assembly 243 Use manual print modes 245 Print-quality-troubleshooting pages ... Order through service or support providers 256 Order directly through the embedded Web server (for printers that are connected to a network) ...256 Order directly through the HP Easy Printer Care software 256 Part numbers ...257 Accessories ...257 Print cartridges ...257 Image drums ...257 Maintenance kits ......
... quality 239 Use supported paper 240 Calibrate the product 240 Specify the correct paper type 240 Clean the fuser 241 Respond to control panel error messages 242 Clean the registration second transfer assembly 243 Use manual print modes 245 Print-quality-troubleshooting pages ... Order through service or support providers 256 Order directly through the embedded Web server (for printers that are connected to a network) ...256 Order directly through the HP Easy Printer Care software 256 Part numbers ...257 Accessories ...257 Print cartridges ...257 Image drums ...257 Maintenance kits ......
HP Color LaserJet CP6015 Series - User Guide
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...cartridges, the image drum, the roller kit, and the image fuser kit, that have reached their recommended replacement points. Determines product behavior when the system generates an Auto Continuable error. To ensure optimal print quality, HP recommends replacing a supply when the "Replace supplies" message is ... a supply has been depleted. ENWW Configure device menu 31 This option allows the product to STOP AT OUT, printing pauses until a color supply is exhausted. The product displays an "Order supplies" message when a supply is STOP AT LOW. Sets the brightness of media ...
...cartridges, the image drum, the roller kit, and the image fuser kit, that have reached their recommended replacement points. Determines product behavior when the system generates an Auto Continuable error. To ensure optimal print quality, HP recommends replacing a supply when the "Replace supplies" message is ... a supply has been depleted. ENWW Configure device menu 31 This option allows the product to STOP AT OUT, printing pauses until a color supply is exhausted. The product displays an "Order supplies" message when a supply is STOP AT LOW. Sets the brightness of media ...
HP Color LaserJet CP6015 Series - User Guide
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... then on A temporary printing error has occurred. If the message persists, contact HP Support at www.hp.com/support/cljcp6015. 50.X FUSER ERROR A fuser error has occurred. If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp6015.) 51. Reseat the fuser. ERROR A printer error has occurred. DIMM slot 1 faces...
... then on A temporary printing error has occurred. If the message persists, contact HP Support at www.hp.com/support/cljcp6015. 50.X FUSER ERROR A fuser error has occurred. If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp6015.) 51. Reseat the fuser. ERROR A printer error has occurred. DIMM slot 1 faces...
HP Color LaserJet CP6015 Series - User Guide
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... tray models including 2 500-sheet trays specifications, physical 267 A accessories ordering 256 part numbers 257 acoustic specifications 270 address, printer Macintosh, troubleshooting 251 advanced printing options Windows 128 agreements, maintenance 265 alerts, e-mail 64 alternative letterhead mode 128 anticounterfeit supplies ... 187 cleaning device 169 exterior 169 fuser 241 cleaning page, printing 241 clock error message 180 setting 148 color adjusting 130 CMYK ink set emulation 135 edge control 130 four-color printing 135 halftone options 130 HP ImageREt 4800 135 neutral grays 131 Pantone...
... tray models including 2 500-sheet trays specifications, physical 267 A accessories ordering 256 part numbers 257 acoustic specifications 270 address, printer Macintosh, troubleshooting 251 advanced printing options Windows 128 agreements, maintenance 265 alerts, e-mail 64 alternative letterhead mode 128 anticounterfeit supplies ... 187 cleaning device 169 exterior 169 fuser 241 cleaning page, printing 241 clock error message 180 setting 148 color adjusting 130 CMYK ink set emulation 135 edge control 130 four-color printing 135 halftone options 130 HP ImageREt 4800 135 neutral grays 131 Pantone...
HP Color LaserJet CP6015 Series - User Guide
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...supplies 150 cover pages 65, 125 covers, locating 6 custom-size paper settings Macintosh 65 customer support embedded Web server links 144 HP Printer Utility pages 64 maintenance agreements 265 online 264 D Data light locating 12 date, setting 148 Declaration of Conformity 279 default gateway, ... 65 fonts EPS files, troubleshooting 252 included 4 Upload Macintosh 64 formatter cover, locating 6 formatter lights 236 fraud hotline 150 fuser cleaning 241 error messages 184 G gateway, setting default 79 gateways 79 glossy paper, supported 119 graphical display, control panel 12 grayscale printing 131...
...supplies 150 cover pages 65, 125 covers, locating 6 custom-size paper settings Macintosh 65 customer support embedded Web server links 144 HP Printer Utility pages 64 maintenance agreements 265 online 264 D Data light locating 12 date, setting 148 Declaration of Conformity 279 default gateway, ... 65 fonts EPS files, troubleshooting 252 included 4 Upload Macintosh 64 formatter cover, locating 6 formatter lights 236 fraud hotline 150 fuser cleaning 241 error messages 184 G gateway, setting default 79 gateways 79 glossy paper, supported 119 graphical display, control panel 12 grayscale printing 131...
HP Color LaserJet CP6015 Series - User Guide
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...HP Printer Utility 63, 64 HP Printer Utility, Macintosh 63 HP tough paper 121 HP Universal Print Driver 52 HP Web Jetadmin firmware updates 172 HP-UX software 59 humidity requirements 271 I I/O (input/output) menu 36 I/O configuration network configuration 78 I/O menu 36 image drums replacing 154 image fuser kit, 110 volt part number 257 image fuser... kit, 220 volt part number 258 information menu 18 information pages 138 Information tab, embedded Web server 143 input trays configuring 19 install cartridge error...languages, printer 4 laser safety ...
...HP Printer Utility 63, 64 HP Printer Utility, Macintosh 63 HP tough paper 121 HP Universal Print Driver 52 HP Web Jetadmin firmware updates 172 HP-UX software 59 humidity requirements 271 I I/O (input/output) menu 36 I/O configuration network configuration 78 I/O menu 36 image drums replacing 154 image fuser kit, 110 volt part number 257 image fuser... kit, 220 volt part number 258 information menu 18 information pages 138 Information tab, embedded Web server 143 input trays configuring 19 install cartridge error...languages, printer 4 laser safety ...
Service Manual
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...of jams 428 Jam locations 429 Clear jams ...429 Jam sensors 430 AREA 1: Jams in the output bin 431 AREA 2 and 3: Jams in the fuser and transfer area 433 AREA 4: Jams in the duplex area 440 AREA 5: Jams in Tray 2 and the internal paper path 445 AREA 6: Clear jams...Optimize and improve image quality 478 Use supported paper 479 Calibrate the product 479 Specify the correct paper type 479 Clean the fuser 480 Respond to control panel error messages 481 Clean the registration second transfer assembly 482 Use manual print modes 484 Print-quality-troubleshooting pages 485 Image-quality ...
...of jams 428 Jam locations 429 Clear jams ...429 Jam sensors 430 AREA 1: Jams in the output bin 431 AREA 2 and 3: Jams in the fuser and transfer area 433 AREA 4: Jams in the duplex area 440 AREA 5: Jams in Tray 2 and the internal paper path 445 AREA 6: Clear jams...Optimize and improve image quality 478 Use supported paper 479 Calibrate the product 479 Specify the correct paper type 479 Clean the fuser 480 Respond to control panel error messages 481 Clean the registration second transfer assembly 482 Use manual print modes 484 Print-quality-troubleshooting pages 485 Image-quality ...
Service Manual
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...33 This option allows the product to continue printing until the color supply is replaced. To ensure optimal print quality, HP recommends replacing a supply when the "Replace supplies" message is ... Continuable error. The default is displayed. Replacing the supply at this point can help prevent waste of the control panel display. Sets the default personality to continue using color supplies,... such as print cartridges, the image drum, the image transfer kit, the roller kit, and the image fuser kit, that have reached their...
...33 This option allows the product to continue printing until the color supply is replaced. To ensure optimal print quality, HP recommends replacing a supply when the "Replace supplies" message is ... Continuable error. The default is displayed. Replacing the supply at this point can help prevent waste of the control panel display. Sets the default personality to continue using color supplies,... such as print cartridges, the image drum, the image transfer kit, the roller kit, and the image fuser kit, that have reached their...
Service Manual
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... messages (continued) Control panel message Description Recommended action 48.01 TRANSFER UNIT ERROR For help press (Help button) The transfer belt has dislocated during transmission to abort operation. To continue turn the printer off then on . during printing. Replace the fuser. See Fuser power-supply unit on . 10. If the message displays only with...
... messages (continued) Control panel message Description Recommended action 48.01 TRANSFER UNIT ERROR For help press (Help button) The transfer belt has dislocated during transmission to abort operation. To continue turn the printer off then on . during printing. Replace the fuser. See Fuser power-supply unit on . 10. If the message displays only with...
Service Manual
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...) between the fuser and the product. Replace the fuser. Check the connector (J1901) between the fuser and the product. Replace the fuser. Replace the cable or fuser if the connector is damaged. 2. Reinstall the fuser. Replace the fuser. See Fuser power-supply unit on page 264. 50.3 FUSER ERROR The fuser has experienced a hightemperature error. 1. Reinstall the fuser. Reinstall the fuser. Reconnect the connectors...
...) between the fuser and the product. Replace the fuser. Check the connector (J1901) between the fuser and the product. Replace the fuser. Replace the cable or fuser if the connector is damaged. 2. Reinstall the fuser. Replace the fuser. See Fuser power-supply unit on page 264. 50.3 FUSER ERROR The fuser has experienced a hightemperature error. 1. Reinstall the fuser. Reinstall the fuser. Reconnect the connectors...
Service Manual
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... page 264. 50.5 FUSER ERROR The fuser has experienced a type-mismatch 1. See Fuser power-supply unit on page 264. 50.4 FUSER ERROR The fuser driver circuit has experienced an error. 1. Reconnect the connectors of the fuser motor (J1720), fuser unit home-position sensor (J1965), intermediate (J1964), and the DC controller PCA (J105, J121). 2. Perform the fuser motor and fuser pressure-release-motor...
... page 264. 50.5 FUSER ERROR The fuser has experienced a type-mismatch 1. See Fuser power-supply unit on page 264. 50.4 FUSER ERROR The fuser driver circuit has experienced an error. 1. Reconnect the connectors of the fuser motor (J1720), fuser unit home-position sensor (J1965), intermediate (J1964), and the DC controller PCA (J105, J121). 2. Perform the fuser motor and fuser pressure-release-motor...
Service Manual
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...yellow/magenta laserscanner unit. ERROR A printer error has occurred. Turn power off then on page 191. 5. Reconnect the connectors of the laser driver PCA (J501A) and the DC controller PCA (J126). 2. See Fuser on . Check the connector (J1901) between the fuser and the product. ...fuser. has experienced an error. 51.21 ERROR To continue turn off then on 1. Replace the fuser. Replace the fuser power-supply unit. If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp6015.) 51.20 ERROR...
...yellow/magenta laserscanner unit. ERROR A printer error has occurred. Turn power off then on page 191. 5. Reconnect the connectors of the laser driver PCA (J501A) and the DC controller PCA (J126). 2. See Fuser on . Check the connector (J1901) between the fuser and the product. ...fuser. has experienced an error. 51.21 ERROR To continue turn off then on 1. Replace the fuser. Replace the fuser power-supply unit. If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp6015.) 51.20 ERROR...
Service Manual
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...J132). 2. Measure the voltage between the connector J132-1 and J132-3 on the DC controller PCA right after the product is turned on The fuser cooling fan (FM2) has experienced 1. Measure the voltage between the connector J132-7 and J132-9 on the DC controller PCA right after the...If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to approximately 24V, replace the laser/scanner-unit cooling fan. 57.01 ERROR To continue turn off then on The laser/scanner-unit cooling fan (FM1) has 1. If the voltage changes from 0V...
...J132). 2. Measure the voltage between the connector J132-1 and J132-3 on the DC controller PCA right after the product is turned on The fuser cooling fan (FM2) has experienced 1. Measure the voltage between the connector J132-7 and J132-9 on the DC controller PCA right after the...If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to approximately 24V, replace the laser/scanner-unit cooling fan. 57.01 ERROR To continue turn off then on The laser/scanner-unit cooling fan (FM1) has 1. If the voltage changes from 0V...
Service Manual
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... flyer, or go to www.hp.com/ support/cljcp6015.) 59.10 ERROR To continue turn off then on The low-voltage power supply has experienced an error. 1. See Fuser on page 191. 58.XX ERROR To continue turn off then on A temporary printing error has occurred. error. Perform the fuser motor component test error. Reconnect the connectors of the...
... flyer, or go to www.hp.com/ support/cljcp6015.) 59.10 ERROR To continue turn off then on The low-voltage power supply has experienced an error. 1. See Fuser on page 191. 58.XX ERROR To continue turn off then on A temporary printing error has occurred. error. Perform the fuser motor component test error. Reconnect the connectors of the...
Service Manual
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...-drum-motors component test in the DIAGNOSTICS menu. 2. See Image-drum motor on page 257. 59.53 ERROR To continue turn off then on The fuser motor has experienced a rotational 1. in the DIAGNOSTICS menu. 2. Replace the black-image-drum motor. Perform the...Control-panel messages (continued) Control panel message Description Recommended action 59.40 ERROR To continue turn off then on The yellow-image-drum motor has experienced a startup error. 1. Perform the fuser motor component test error. Perform the image-drum-motors component test in the DIAGNOSTICS menu. 2. ...
...-drum-motors component test in the DIAGNOSTICS menu. 2. See Image-drum motor on page 257. 59.53 ERROR To continue turn off then on The fuser motor has experienced a rotational 1. in the DIAGNOSTICS menu. 2. Replace the black-image-drum motor. Perform the...Control-panel messages (continued) Control panel message Description Recommended action 59.40 ERROR To continue turn off then on The yellow-image-drum motor has experienced a startup error. 1. Perform the fuser motor component test error. Perform the image-drum-motors component test in the DIAGNOSTICS menu. 2. ...
Service Manual
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... transfer the unit. 4. If the message macros) from the location specified. INSTALL ROLLER UNIT For help press (Help button) The fuser has been removed or installed incorrectly. Reinstall the secondary-transfer roller. 2. Open the right door. 2. Push locks upward. 3. Close... blue levers to identify which supplies need replaced. Open the right door. INSTALL TRANSFER ROLLER The secondary transfer roller has experienced an error. 1. Close the right door. 6. incorrectly. 2. Close the right door. Turn blue levers to clear. Open the transfer-access...
... transfer the unit. 4. If the message macros) from the location specified. INSTALL ROLLER UNIT For help press (Help button) The fuser has been removed or installed incorrectly. Reinstall the secondary-transfer roller. 2. Open the right door. 2. Push locks upward. 3. Close... blue levers to identify which supplies need replaced. Open the right door. INSTALL TRANSFER ROLLER The secondary transfer roller has experienced an error. 1. Close the right door. 6. incorrectly. 2. Close the right door. Turn blue levers to clear. Open the transfer-access...
Service Manual
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...to recognize the change. When the product is in this mode. When the covers are installed, the door switch and fuser interlock are keyed. This test can navigate the menus and print internal pages or send an external print job to ...individual print cartridges or image drum pairs. 498 Chapter 7 Solve problems ENWW Consumable supply errors are related to the product. The print cartridges and image drums are automatically operated. When the covers are removed, you... mode, you must be removed in pairs and can only be used in the correct color slot.
...to recognize the change. When the product is in this mode. When the covers are installed, the door switch and fuser interlock are keyed. This test can navigate the menus and print internal pages or send an external print job to ...individual print cartridges or image drum pairs. 498 Chapter 7 Solve problems ENWW Consumable supply errors are related to the product. The print cartridges and image drums are automatically operated. When the covers are removed, you... mode, you must be removed in pairs and can only be used in the correct color slot.
Service Manual
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...1 59 environment sensor, remove 248 environment change control 153 environment, specifications 991 Environmental Product Stewardship Program 995 erasing hard disk 82 error messages control panel, listed alphabetically 357 control panel, listed numerically 357 event log, listed numerically 424 respond to 481 types of ...embedded Web server 78 extended warranty 985 F faded print 488 failure detection drive-circuit 129 fuser 129 ITB sensor-mark detection sensor 150 lasers and scanners 135 motors 123, 526 relays, fuser 130 See also jams fans cartridge, remove 262 DC controller 123, 525, 526 exhaust ...
...1 59 environment sensor, remove 248 environment change control 153 environment, specifications 991 Environmental Product Stewardship Program 995 erasing hard disk 82 error messages control panel, listed alphabetically 357 control panel, listed numerically 357 event log, listed numerically 424 respond to 481 types of ...embedded Web server 78 extended warranty 985 F faded print 488 failure detection drive-circuit 129 fuser 129 ITB sensor-mark detection sensor 150 lasers and scanners 135 motors 123, 526 relays, fuser 130 See also jams fans cartridge, remove 262 DC controller 123, 525, 526 exhaust ...
Service Manual
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...remove or replace parts. PCA (A), remove 226 PCA (B), remove 242 See also power supply HP Customer Care 984 HP Easy Printer Care opening 75 options 75 using 75 HP fraud hotline 84 HP Jetdirect print server configuration page 350 firmware updates 109 installing 96 lights 494 models including 3 ...drums replacing 88 image formation process 136 image fuser kit, 110 volt part number 782 image fuser kit, 220 volt part number 782 image stabilization controls 153 imaging drums color drums disengagement 146 components 144 diagnostic test 498 error conditions 146 motor, remove 257 operations 145 ...
...remove or replace parts. PCA (A), remove 226 PCA (B), remove 242 See also power supply HP Customer Care 984 HP Easy Printer Care opening 75 options 75 using 75 HP fraud hotline 84 HP Jetdirect print server configuration page 350 firmware updates 109 installing 96 lights 494 models including 3 ...drums replacing 88 image formation process 136 image fuser kit, 110 volt part number 782 image fuser kit, 220 volt part number 782 image stabilization controls 153 imaging drums color drums disengagement 146 components 144 diagnostic test 498 error conditions 146 motor, remove 257 operations 145 ...
Service Manual
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..., remove 267, 272 driver PCA, remove 236 error conditions 144 fan unit, remove 262 feed motor... interface PCAs, remove 273, 276 non-HP 84 operations 143 ordering through embedded Web server...fuser, remove 264 stapler/stacker 605 troubleshooting 345 See also low-voltage power supply; See PCAs printer job language (PJL) 118 printer languages 5 printer management language (PML) 118 printer... settings configure 22 printing modes, manual 484 output bin, selecting 69 period in troubleshooting pages 485 color...
..., remove 267, 272 driver PCA, remove 236 error conditions 144 fan unit, remove 262 feed motor... interface PCAs, remove 273, 276 non-HP 84 operations 143 ordering through embedded Web server...fuser, remove 264 stapler/stacker 605 troubleshooting 345 See also low-voltage power supply; See PCAs printer job language (PJL) 118 printer languages 5 printer management language (PML) 118 printer... settings configure 22 printing modes, manual 484 output bin, selecting 69 period in troubleshooting pages 485 color...