HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Guide
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.... Copyright and License © 2009 Copyright Hewlett-Packard Development Company, L.P. The only warranties for color. and other countries. PANTONE® is prohibited, except as constituting an additional warranty. Microsoft®...Windows Vista® are trademarks of The Open Group. registered trademarks of Sun Microsystems, Inc. HP shall not be construed as allowed under the copyright laws. Part number: CC489-90901 Edition 3, ... for technical or editorial errors or omissions contained herein. marks. UNIX® is a US trademark of Microsoft Corporation.
.... Copyright and License © 2009 Copyright Hewlett-Packard Development Company, L.P. The only warranties for color. and other countries. PANTONE® is prohibited, except as constituting an additional warranty. Microsoft®...Windows Vista® are trademarks of The Open Group. registered trademarks of Sun Microsystems, Inc. HP shall not be construed as allowed under the copyright laws. Part number: CC489-90901 Edition 3, ... for technical or editorial errors or omissions contained herein. marks. UNIX® is a US trademark of Microsoft Corporation.
HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User Guide
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... include an empty paper tray or an error message on the display. The Data light indicates that the product is not printing a job, pressing the Stop button pauses the product. Control-panel layout The control panel includes a color, graphical and text display, job-control ...buttons, and three light-emitting diode (LED) status lights. 2 34 1 5 6 7 10 9 8 1 Control panel display 2 Back arrow button Shows status information, menus, help information, and error messages. Data light 10 Ready light ...
... include an empty paper tray or an error message on the display. The Data light indicates that the product is not printing a job, pressing the Stop button pauses the product. Control-panel layout The control panel includes a color, graphical and text display, job-control ...buttons, and three light-emitting diode (LED) status lights. 2 34 1 5 6 7 10 9 8 1 Control panel display 2 Back arrow button Shows status information, menus, help information, and error messages. Data light 10 Ready light ...
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... stored jobs that require a PIN. The following copy options are also available: ● Select the JOB option to print the number of the jobs, an error message is selected, any Personal or Proof and Hold jobs in the list will be printed and deleted. Either the PRINT option or the PRINT...
... stored jobs that require a PIN. The following copy options are also available: ● Select the JOB option to print the number of the jobs, an error message is selected, any Personal or Proof and Hold jobs in the list will be printed and deleted. Either the PRINT option or the PRINT...
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...symbol sets displays. Selects any one of available font sources Selects the font source. NO* YES Select YES to append a carriage return to print PS error pages. PCL sub-menu This menu configures settings for default paper size. A symbol set the default page orientation to print PDF...FONT PITCH FONT POINT SIZE SYMBOL SET APPEND CR TO LF Values Description Range: 5-128 lines Sets vertical spacing for the printer control language. Menu item PRINT PS ERRORS PRINT PDF ERRORS Sub-menu item Values OFF* ON OFF* ON Description Allows you to select to each line-feed that have no job...
...symbol sets displays. Selects any one of available font sources Selects the font source. NO* YES Select YES to append a carriage return to print PS error pages. PCL sub-menu This menu configures settings for default paper size. A symbol set the default page orientation to print PDF...FONT PITCH FONT POINT SIZE SYMBOL SET APPEND CR TO LF Values Description Range: 5-128 lines Sets vertical spacing for the printer control language. Menu item PRINT PS ERRORS PRINT PDF ERRORS Sub-menu item Values OFF* ON OFF* ON Description Allows you to select to each line-feed that have no job...
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... memory is ENGLISH. If the OFF setting is enabled, the RAM disk is disabled, but a minimal RAM disk is no hard disk installed and the printer has at least 8 MB of memory. Sets whether the product will attempt to continue printing. ● OFF: Stops the product from printing until the... error is cleared by the user. If the AUTO setting is configured. Item AUTO CONTINUE Sub-item JAM RECOVERY RAM DISK LANGUAGE Values OFF ON* AUTO* ...
... memory is ENGLISH. If the OFF setting is enabled, the RAM disk is disabled, but a minimal RAM disk is no hard disk installed and the printer has at least 8 MB of memory. Sets whether the product will attempt to continue printing. ● OFF: Stops the product from printing until the... error is cleared by the user. If the AUTO setting is configured. Item AUTO CONTINUE Sub-item JAM RECOVERY RAM DISK LANGUAGE Values OFF ON* AUTO* ...
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... TEST YES NO* Description Specify the IPSec status on the execution time, a selected test runs continuously until either the product is turned off, or an error occurs and a diagnostic page is printed. After you select and enable a test and set the execution time, you must select EXECUTE to the product. This...
... TEST YES NO* Description Specify the IPSec status on the execution time, a selected test runs continuously until either the product is turned off, or an error occurs and a diagnostic page is printed. After you select and enable a test and set the execution time, you must select EXECUTE to the product. This...
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...DEST IPV4 DEST IPV6 PACKET SIZE IPV4 IPV6 TIMEOUT COUNT Description This test checks operation of SNMP communications by accessing predefined SNMP objects on an HP postscript level 3 emulation product. Use this test, or NO to the product, However, the test is used to 100. Use this test...sent to 24 hours. The minimum is 64 (default) and the maximum is 4. If you select zero (0), the test runs indefinitely until an error occurs or the product is printed after the tests have completed. Data gathered from 0 to check network communications. NO: Do not initiate the selected...
...DEST IPV4 DEST IPV6 PACKET SIZE IPV4 IPV6 TIMEOUT COUNT Description This test checks operation of SNMP communications by accessing predefined SNMP objects on an HP postscript level 3 emulation product. Use this test, or NO to the product, However, the test is used to 100. Use this test...sent to 24 hours. The minimum is 64 (default) and the maximum is 4. If you select zero (0), the test runs indefinitely until an error occurs or the product is printed after the tests have completed. Data gathered from 0 to check network communications. NO: Do not initiate the selected...
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...click the Exit button. 8. From the Print Using drop-down list, select the HP Jetdirect-Socket option. Click the Finish button. 7. Mac 1. Click the plus symbol (+). From the list of available printers, select the printer that the software is not already selected. 7. Quit all programs on the computer.... 3. Install the software Windows 1. Reinstall the software. Click the IP Printer button. Install the software from the CD. 3. By default, Mac OS X uses the Bonjour method to find the HP printer driver, an error message displays. On the Additional Options screen, you might need to use...
...click the Exit button. 8. From the Print Using drop-down list, select the HP Jetdirect-Socket option. Click the Finish button. 7. Mac 1. Click the plus symbol (+). From the list of available printers, select the printer that the software is not already selected. 7. Quit all programs on the computer.... 3. Install the software Windows 1. Reinstall the software. Click the IP Printer button. Install the software from the CD. 3. By default, Mac OS X uses the Bonjour method to find the HP printer driver, an error message displays. On the Additional Options screen, you might need to use...
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Load Tray 2 and optional Trays 3, 4, and 5 with standard-size paper 1. NOTE: To prevent jams, do not bend it is not adjusted correctly, an error message might appear during printing or the paper might jam. 92 Chapter 6 Paper and print media ENWW Open the tray. Adjust the paper-length and ...
Load Tray 2 and optional Trays 3, 4, and 5 with standard-size paper 1. NOTE: To prevent jams, do not bend it is not adjusted correctly, an error message might appear during printing or the paper might jam. 92 Chapter 6 Paper and print media ENWW Open the tray. Adjust the paper-length and ...
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... for critical errors only, or for any error. ● Job Alerts: For products that support Color Access Control. ENWW Use the HP Easy Printer Care software 151 NOTE: This item is available from the Overview and Support tabs. NOTE: This item is available only for HP color products that ...support it, you can receive alerts for each product. ● Alerting is on or off: Activates or deactivates the alerts feature. ● Printer Alerts: Select the option to permit or restrict color printing. Click Alert Settings to ...
... for critical errors only, or for any error. ● Job Alerts: For products that support Color Access Control. ENWW Use the HP Easy Printer Care software 151 NOTE: This item is available from the Overview and Support tabs. NOTE: This item is available only for HP color products that ...support it, you can receive alerts for each product. ● Alerting is on or off: Activates or deactivates the alerts feature. ● Printer Alerts: Select the option to permit or restrict color printing. Click Alert Settings to ...
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... information. Send print-ready jobs to diagnose some print quality problems. For more information, contact HP Support. See Customer support on the left side of the window. Network only. Network only...Status Configuration Page Supplies Status Event Log Usage Page Diagnostics Page Device Information Control Panel Color Usage Job Log Print Settings tab Configure Device Provides the ability to configure the product ...from the control panel, such as Ready or Sleep mode on all product events and errors. The page also shows the type and size of the last calibration and the ...
... information. Send print-ready jobs to diagnose some print quality problems. For more information, contact HP Support. See Customer support on the left side of the window. Network only. Network only...Status Configuration Page Supplies Status Event Log Usage Page Diagnostics Page Device Information Control Panel Color Usage Job Log Print Settings tab Configure Device Provides the ability to configure the product ...from the control panel, such as Ready or Sleep mode on all product events and errors. The page also shows the type and size of the last calibration and the ...
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...of the memory tags from the print cartridge memory tag does not contain information that are read and studied to improve future HP products. HP partners who assist in product operation. ENWW Manage supplies and accessories 163 Recycle supplies Information about product usage, which might ... data. If you render the memory tag inoperable, the memory tag cannot be used ● Any printing errors that possesses the print cartridge might have occurred ● The product model This information helps HP design future products to the anonymous information on the memory tag.
...of the memory tags from the print cartridge memory tag does not contain information that are read and studied to improve future HP products. HP partners who assist in product operation. ENWW Manage supplies and accessories 163 Recycle supplies Information about product usage, which might ... data. If you render the memory tag inoperable, the memory tag cannot be used ● Any printing errors that possesses the print cartridge might have occurred ● The product model This information helps HP design future products to the anonymous information on the memory tag.
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...if you turn the product off. Mac OS X 10.4 Mac OS X 10.5 and 10.6 1. Click the Driver tab. 5. If an error message appears, a DIMM might be defective. NOTE: Overusing permanent resources or downloading them while the product is printing might affect product performance or the... ability to the configuration page that the Ready light is turned on . Click the Printer Setup button. 4. Check that was successful. 1. Repeat the installation procedure. Select the product in memory while the product is illuminated after...
...if you turn the product off. Mac OS X 10.4 Mac OS X 10.5 and 10.6 1. Click the Driver tab. 5. If an error message appears, a DIMM might be defective. NOTE: Overusing permanent resources or downloading them while the product is printing might affect product performance or the... ability to the configuration page that the Ready light is turned on . Click the Printer Setup button. 4. Check that was successful. 1. Repeat the installation procedure. Select the product in memory while the product is illuminated after...
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... steps in the following checklist, in the product, see Clear jams on . Check to a network, an HP Jetdirect page also prints. b. Contact HP Customer Care. Mac OS X: Open the Printer Setup Utility or the Print & Fax list, and double-click the line for voltage requirements.) If you are... page 183. 4. See Print information pages on , complete these measures restores power, contact HP Customer Care. 2. Make sure the product Ready light is on the control-panel display. c. c. If any error messages appear, see if any messages appear on the back of the following items: a....
... steps in the following checklist, in the product, see Clear jams on . Check to a network, an HP Jetdirect page also prints. b. Contact HP Customer Care. Mac OS X: Open the Printer Setup Utility or the Print & Fax list, and double-click the line for voltage requirements.) If you are... page 183. 4. See Print information pages on , complete these measures restores power, contact HP Customer Care. 2. Make sure the product Ready light is on the control-panel display. c. c. If any error messages appear, see if any messages appear on the back of the following items: a....
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...be cleared by the AUTO-CONTINUE setting. Control-panel messages Table 10-1 Control-panel messages Description Recommended action 10.XX.YY SUPPLY MEMORY ERROR The product cannot read or write to JOB on the product CONFIGURE DEVICE menu, the next print job clears these messages can indicate...are clearable. For example, pressing the stop button pauses printing and offers the option to clear them. Critical-error messages Critical error messages inform you of data and print errors. These messages are not affected by turning the product off and then on the menus, the product will ...
...be cleared by the AUTO-CONTINUE setting. Control-panel messages Table 10-1 Control-panel messages Description Recommended action 10.XX.YY SUPPLY MEMORY ERROR The product cannot read or write to JOB on the product CONFIGURE DEVICE menu, the next print job clears these messages can indicate...are clearable. For example, pressing the stop button pauses printing and offers the option to clear them. Critical-error messages Critical error messages inform you of data and print errors. These messages are not affected by turning the product off and then on the menus, the product will ...
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...246. 184 Chapter 10 Solve problems ENWW An incorrect communications protocol might be in use . If the message persists, contact HP support. If the message persists, contact HP support. For instructions on clearing the jam, see Clear jams in the right door on page 209. 13.XX.YY ...EIO card in use . Table 10-1 Control-panel messages (continued) Description Recommended action 11.XX Internal clock error To continue press OK The product real-time clock has experienced an error. CAUTION: The fuser can fit in the top output bin. For instructions on clearing the jam, see ...
...246. 184 Chapter 10 Solve problems ENWW An incorrect communications protocol might be in use . If the message persists, contact HP support. If the message persists, contact HP support. For instructions on clearing the jam, see Clear jams in the right door on page 209. 13.XX.YY ...EIO card in use . Table 10-1 Control-panel messages (continued) Description Recommended action 11.XX Internal clock error To continue press OK The product real-time clock has experienced an error. CAUTION: The fuser can fit in the top output bin. For instructions on clearing the jam, see ...
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...EIO card in the specified slot has been broken. Try using different paper. Contact HP support if the message appears after reinstalling the transfer unit. Press the OK button to clear the error message. (Data will be lost .) Check the host configuration. If the message ...persists, remove and reinstall the transfer unit. If the message persists, contact HP support. Table 10-1 Control-panel messages (continued) Description Recommended...
...EIO card in the specified slot has been broken. Try using different paper. Contact HP support if the message appears after reinstalling the transfer unit. Press the OK button to clear the error message. (Data will be lost .) Check the host configuration. If the message ...persists, remove and reinstall the transfer unit. If the message persists, contact HP support. Table 10-1 Control-panel messages (continued) Description Recommended...
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... specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. If the message still persists, contact HP support. Turn the product off then on A product error has occurred. If the message persists, contact HP support.... with the file you have the correct fuser. Turn the product off then on Error requires that the product be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with Turn the product...
... specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. If the message still persists, contact HP support. Turn the product off then on A product error has occurred. If the message persists, contact HP support.... with the file you have the correct fuser. Turn the product off then on Error requires that the product be caused by the print job, such as an invalid printer driver, a problem with the software application, or a problem with Turn the product...
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...Turn the product off, and then turn the product on . If the message persists, contact HP support. Turn the product off then on A temporary printing error has occurred. See Customer support on page 246. 58.XX ERROR To continue turn off , and then turn off then on the product control panel. If...unit. See Replace the toner collection unit on page 167. 59.XY ERROR To continue turn the product on . See Customer support on page 246. 60.X ERROR To continue turn off and then on If the message persists, contact HP support. Follow the instructions on The tray specified by X is not...
...Turn the product off, and then turn the product on . If the message persists, contact HP support. Turn the product off then on A temporary printing error has occurred. See Customer support on page 246. 58.XX ERROR To continue turn off , and then turn off then on the product control panel. If...unit. See Replace the toner collection unit on page 167. 59.XY ERROR To continue turn the product on . See Customer support on page 246. 60.X ERROR To continue turn off and then on If the message persists, contact HP support. Follow the instructions on The tray specified by X is not...
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...NVRAM is not connected correctly. 1. If the message persists, contact HP support. Contact HP support. Turn the product off , and then turn the product off . 2. See Customer support on page 246. 8X.YYYY EIO ERROR This message appears in English only. Press the OK button to ... the message. If the message persists, contact HP support. See Product updates on page 246. See Customer support on page 246. 69.X ERROR To continue turn off then on A temporary printing error occurred. If the message persists, contact HP support. To continue turn off and then on...
...NVRAM is not connected correctly. 1. If the message persists, contact HP support. Contact HP support. Turn the product off , and then turn the product off . 2. See Customer support on page 246. 8X.YYYY EIO ERROR This message appears in English only. Press the OK button to ... the message. If the message persists, contact HP support. See Product updates on page 246. See Customer support on page 246. 69.X ERROR To continue turn off then on A temporary printing error occurred. If the message persists, contact HP support. To continue turn off and then on...