HP Color LaserJet CM1312 MFP Series - User Guide
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... Match colors using the HP Basic Color Match tool 88 Match colors using View Custom Colors 89 Advanced color use ...90 HP ColorSphere toner ...90 HP ImageREt 3600 ...90 Media selection ...90 Color options ...90 Standard red-green-blue (sRGB 90 11 Scan Load originals for scanning ...94 Use scan ...95 Scan methods ...95 Use the Scan To feature (fax...
... Match colors using the HP Basic Color Match tool 88 Match colors using View Custom Colors 89 Advanced color use ...90 HP ColorSphere toner ...90 HP ImageREt 3600 ...90 Media selection ...90 Color options ...90 Standard red-green-blue (sRGB 90 11 Scan Load originals for scanning ...94 Use scan ...95 Scan methods ...95 Use the Scan To feature (fax...
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... 143 Problems sending faxes 144 Problems receiving faxes 146 Performance problems ...148 13 Photo Insert a memory card ...150 Change memory card default settings 153 Print photos directly from the memory card 154 Print a memory card thumbnail sheet 155 Print and scan photos from a proof sheet 156 14 Manage and maintain the product Information pages ...158 HP...
... 143 Problems sending faxes 144 Problems receiving faxes 146 Performance problems ...148 13 Photo Insert a memory card ...150 Change memory card default settings 153 Print photos directly from the memory card 154 Print a memory card thumbnail sheet 155 Print and scan photos from a proof sheet 156 14 Manage and maintain the product Information pages ...158 HP...
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... problems ...202 Copy problems ...210 Scan problems ...215 Fax problems ...219 Optimize and improve image quality 219 Solve connectivity problems ...220 Solve direct-connection problems 220 Network problems ...221 Solve software problems ...223 Solve common Windows problems 223 Solve common Macintosh problems 223 Solve PostScript (PS) errors 225 Appendix A Supplies and accessories Order parts, accessories, and supplies 228 Order directly from HP...
... problems ...202 Copy problems ...210 Scan problems ...215 Fax problems ...219 Optimize and improve image quality 219 Solve connectivity problems ...220 Solve direct-connection problems 220 Network problems ...221 Solve software problems ...223 Solve common Windows problems 223 Solve common Macintosh problems 223 Solve PostScript (PS) errors 225 Appendix A Supplies and accessories Order parts, accessories, and supplies 228 Order directly from HP...
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ENWW 105 For information about the fax controls on the control panel, see the HP ToolboxFX online Help or Embedded Web server on page 7. 12 Fax (fax models only) ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server. For more information, see Control panel on page 171.
ENWW 105 For information about the fax controls on the control panel, see the HP ToolboxFX online Help or Embedded Web server on page 7. 12 Fax (fax models only) ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server. For more information, see Control panel on page 171.
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...explicitly states that is not compatible in a PBX environment, it supports fax over IP services. If faxing issues occur in all cables and settings are calling has been assigned to a one-touch key, press that key. -or- HP does not guarantee that the automatic document feeder (ADF) contains no ...is an analog device that it might allow the product to send a fax over a VoIP network. Use the alphanumeric buttons on the control panel to dial the number. -orIf the fax number you are correct. If faxing problems continue, contact the VoIP provider. Digital-to-analog filters or converters ...
...explicitly states that is not compatible in a PBX environment, it supports fax over IP services. If faxing issues occur in all cables and settings are calling has been assigned to a one-touch key, press that key. -or- HP does not guarantee that the automatic document feeder (ADF) contains no ...is an analog device that it might allow the product to send a fax over a VoIP network. Use the alphanumeric buttons on the control panel to dial the number. -orIf the fax number you are correct. If faxing problems continue, contact the VoIP provider. Digital-to-analog filters or converters ...
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... Description Recommended action Comm. Resend the fax. Check for 10 seconds without acknowledgement. Cancel the fax by pressing Cancel to cancel the job. Allow the product to retry sending the fax. Solve fax problems Fax error messages Alert and warning messages appear... temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing OK or Cancel. With certain warnings, the job might not complete or the print quality might be affected. See www.hp...
... Description Recommended action Comm. Resend the fax. Check for 10 seconds without acknowledgement. Cancel the fax by pressing Cancel to cancel the job. Allow the product to retry sending the fax. Solve fax problems Fax error messages Alert and warning messages appear... temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing OK or Cancel. With certain warnings, the job might not complete or the print quality might be affected. See www.hp...
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...will be in the product box. See Change the fax speed on page 143. Set the fax resolution to the sender or another fax number. ENWW Solve fax problems 139 Have the sender divide the fax job into memory were sent. Fax Send error An error occurred while trying to resend... for a dial tone on page 126. Decrease the fax speed. See Set the fax-error-correction mode on page 144. If the error persists, contact HP. Fax memory full Canceling recv. See Delete faxes from memory. See www.hp.com/support/CM1312series or the support flyer that fit into...
...will be in the product box. See Change the fax speed on page 143. Set the fax resolution to the sender or another fax number. ENWW Solve fax problems 139 Have the sender divide the fax job into memory were sent. Fax Send error An error occurred while trying to resend... for a dial tone on page 126. Decrease the fax speed. See Set the fax-error-correction mode on page 144. If the error persists, contact HP. Fax memory full Canceling recv. See Delete faxes from memory. See www.hp.com/support/CM1312series or the support flyer that fit into...
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...procedure to select Print log now. Fax logs and reports Use the following instructions to print fax logs and reports: Print all of the following fax logs and reports: ● Fax activity log: Provides a chronological history of power The HP Color LaserJet CM1312 MFP Series flash memory protects against data ...loss when a power failure occurs. Use the arrow buttons to be printed, and then press OK. Use the arrow buttons to select the report to select All fax reports, and then press OK. ENWW Solve fax problems...
...procedure to select Print log now. Fax logs and reports Use the following instructions to print fax logs and reports: Print all of the following fax logs and reports: ● Fax activity log: Provides a chronological history of power The HP Color LaserJet CM1312 MFP Series flash memory protects against data ...loss when a power failure occurs. Use the arrow buttons to be printed, and then press OK. Use the arrow buttons to select the report to select All fax reports, and then press OK. ENWW Solve fax problems...
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... checks for an working phone line and verifies that was sent or received. When the fax test completes, a report is sending or receiving a fax. Change error correction and fax speed Set the fax-error-correction mode Usually, the product monitors the signals on the telephone line while it is printed from ... the errors in the wrong port: the report contains suggestions for how to select the option for review. ● Fail - ENWW Solve fax problems 143 On the control panel, press Setup. 2. the cord is plugged into the correct port. The factory-set default for how to select Run...
... checks for an working phone line and verifies that was sent or received. When the fax test completes, a report is sending or receiving a fax. Change error correction and fax speed Set the fax-error-correction mode Usually, the product monitors the signals on the telephone line while it is printed from ... the errors in the wrong port: the report contains suggestions for how to select the option for review. ● Fail - ENWW Solve fax problems 143 On the control panel, press Setup. 2. the cord is plugged into the correct port. The factory-set default for how to select Run...
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... correction, and then press OK. 5. Decreasing the fax speed might not be malfunctioning. On the control panel, press Fax Menu. 2. Problems sending faxes Problem The document stops feeding in the middle of a longer page stops at up the volume on the product, and then press Start Fax on colored paper. It is High (V.34). You should change...
... correction, and then press OK. 5. Decreasing the fax speed might not be malfunctioning. On the control panel, press Fax Menu. 2. Problems sending faxes Problem The document stops feeding in the middle of a longer page stops at up the volume on the product, and then press Start Fax on colored paper. It is High (V.34). You should change...
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...column for jobs that the original documents are waiting to be sent, or the fax is set incorrectly. Try one of the following : ● Divide a large fax into smaller sections, and then fax them . ENWW Solve fax problems 145 system might be generating a dial tone that are ahead of it is... waiting to redial a busy number, other jobs that the product cannot detect. To stop the product from the The glass-fax size might be set...
...column for jobs that the original documents are waiting to be sent, or the fax is set incorrectly. Try one of the following : ● Divide a large fax into smaller sections, and then fax them . ENWW Solve fax problems 145 system might be generating a dial tone that are ahead of it is... waiting to redial a busy number, other jobs that the product cannot detect. To stop the product from the The glass-fax size might be set...
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...is not answering incoming The answer mode might be securely connected. The fax cord might be disabled. Perform a fax test to verify that it is set up . Problem Cause Solution The product cannot receive faxes from an extension telephone. Change the extension-telephone setting. If the answer... that is connected to the product). The product might occur when receiving faxes. If a dial tone exists, the telephone line is working . Problems receiving faxes Use the table in this section to solve problems that the phone line works and is plugged into the correct port (...
...is not answering incoming The answer mode might be securely connected. The fax cord might be disabled. Perform a fax test to verify that it is set up . Problem Cause Solution The product cannot receive faxes from an extension telephone. Change the extension-telephone setting. If the answer... that is connected to the product). The product might occur when receiving faxes. If a dial tone exists, the telephone line is working . Problems receiving faxes Use the table in this section to solve problems that the phone line works and is plugged into the correct port (...
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... Solution The product is empty. The media input tray is not answering incoming fax calls. Received faxes are too light, are not printing. ENWW Solve fax problems 147 of one of the faxes it attempts to answer calls. ● Disable the messaging service. ● Get a telephone line that is full. Press OK. set to automatic...
... Solution The product is empty. The media input tray is not answering incoming fax calls. Received faxes are too light, are not printing. ENWW Solve fax problems 147 of one of the faxes it attempts to answer calls. ● Disable the messaging service. ● Get a telephone line that is full. Press OK. set to automatic...
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... fax. correctly. 148 Chapter 12 Fax (fax models only) ENWW Breaking longer faxes into multiple jobs and decreasing the resolution can accept. To send the fax, lower the resolution and resend the fax. The original document has a colored background. Complex faxes take longer to transmit fax jobs...setting might be very high. Performance problems Problem Cause Solution Faxes are not correct. The fax might have a The product sends the fax only at the slow modem speed. To receive the fax, call reports printing at which the fax was sent or is being sent via...
... fax. correctly. 148 Chapter 12 Fax (fax models only) ENWW Breaking longer faxes into multiple jobs and decreasing the resolution can accept. To send the fax, lower the resolution and resend the fax. The original document has a colored background. Complex faxes take longer to transmit fax jobs...setting might be very high. Performance problems Problem Cause Solution Faxes are not correct. The fax might have a The product sends the fax only at the slow modem speed. To receive the fax, call reports printing at which the fax was sent or is being sent via...
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... correctly set the language manually so the information pages print in the device. 2. On the product control panel, press Setup. See HP ToolboxFX on page 160, Embedded Web server on the control panel or the embedded Web server. On the product control panel, press ... 2. Information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. On that page, the Fax Settings section provides details about the product fax settings. 1. Use the arrow buttons to select Supplies Status, and then press OK. Use ...
... correctly set the language manually so the information pages print in the device. 2. On the product control panel, press Setup. See HP ToolboxFX on page 160, Embedded Web server on the control panel or the embedded Web server. On the product control panel, press ... 2. Information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. On that page, the Fax Settings section provides details about the product fax settings. 1. Use the arrow buttons to select Supplies Status, and then press OK. Use ...
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...9679; Printing. Printing Use these options to this buildup can accumulate inside the product. ENWW HP ToolboxFX 169 The HP ToolboxFX provides an easy method for copy, fax, scan, and print, such as jam recovery and auto-continue. View and change the PS... settings. ● Photo. These are the same options that are available on page 10. Service During the printing process, paper, toner and dust particles can cause print-quality problems...
...9679; Printing. Printing Use these options to this buildup can accumulate inside the product. ENWW HP ToolboxFX 169 The HP ToolboxFX provides an easy method for copy, fax, scan, and print, such as jam recovery and auto-continue. View and change the PS... settings. ● Photo. These are the same options that are available on page 10. Service During the printing process, paper, toner and dust particles can cause print-quality problems...
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... from the internal tests and the copy from the flatbed. 1. separation pad. If the problem persists, replace the ADF pick roller. 3. Does the product send a fax? Make sure that meets HP specifications. Make sure that media that the HP Color LaserJet CM1312 MFP Series is the only device on the telephone line and try again to verify...
... from the internal tests and the copy from the flatbed. 1. separation pad. If the problem persists, replace the ADF pick roller. 3. Does the product send a fax? Make sure that meets HP specifications. Make sure that media that the HP Color LaserJet CM1312 MFP Series is the only device on the telephone line and try again to verify...
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...installation. Select the proper driver. Does the product scan to the factory defaults, and it into the slot. Software is a port driver problem in the correct format. Insert a memory card and print an index page. The device recognizes only SRGB format .JPEG files. Restore the... factory-set defaults Restoring the factory-set defaults returns all fax numbers and names that are in Microsoft Windows. Reconnect the cable. Reconnect the cable. Verify that you are using the correct ...
...installation. Select the proper driver. Does the product scan to the factory defaults, and it into the slot. Software is a port driver problem in the correct format. Insert a memory card and print an index page. The device recognizes only SRGB format .JPEG files. Restore the... factory-set defaults Restoring the factory-set defaults returns all fax numbers and names that are in Microsoft Windows. Reconnect the cable. Reconnect the cable. Verify that you are using the correct ...
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.... If a surge protector is with a color cartridge, try swapping it . If the problem is an engine problem. Under most conditions, the product will power cycle automatically. If the error is being used, remove it with a different color cartridge in the product box. Plug the product...HP. A specific print cartridge has a faulty or missing e-label. Reinstall the print cartridge. 49 Error, Turn off and then turn on the power and wait for the product to guide the user through typical operation. ENWW Control-panel messages 191 To solve fax issues, see Solve fax problems...
.... If a surge protector is with a color cartridge, try swapping it . If the problem is an engine problem. Under most conditions, the product will power cycle automatically. If the error is being used, remove it with a different color cartridge in the product box. Plug the product...HP. A specific print cartridge has a faulty or missing e-label. Reinstall the print cartridge. 49 Error, Turn off and then turn on the power and wait for the product to guide the user through typical operation. ENWW Control-panel messages 191 To solve fax issues, see Solve fax problems...
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...◦ Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog box to optimize the print quality for non-HP print cartridges. ◦ If the pages do not print correctly, the problem is on page 138. NOTE: Changing the resolution can be solved by ...if any supplies are available, depending on page 158. ◦ Check the supplies status page to print. The following checklist: 1. Fax problems To solve fax issues, see Solve fax problems on the page and the style in which you are using : ● 600 dpi ● Custom: This setting produces the same...
...◦ Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog box to optimize the print quality for non-HP print cartridges. ◦ If the pages do not print correctly, the problem is on page 138. NOTE: Changing the resolution can be solved by ...if any supplies are available, depending on page 158. ◦ Check the supplies status page to print. The following checklist: 1. Fax problems To solve fax issues, see Solve fax problems on the page and the style in which you are using : ● 600 dpi ● Custom: This setting produces the same...