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... the product 134 Use FTP to upload the firmware through a browser 134 Use FTP to upgrade the firmware on a network connection 135 Use HP Web Jetadmin to upgrade the firmware 136 Use Microsoft Windows commands to upgrade the firmware 137 Upgrade the HP Jetdirect firmware 137 10 Solve problems Solve general problems ...140 Troubleshooting checklist 140 Factors...
... the product 134 Use FTP to upload the firmware through a browser 134 Use FTP to upgrade the firmware on a network connection 135 Use HP Web Jetadmin to upgrade the firmware 136 Use Microsoft Windows commands to upgrade the firmware 137 Upgrade the HP Jetdirect firmware 137 10 Solve problems Solve general problems ...140 Troubleshooting checklist 140 Factors...
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You can update software, firmware, and HP printer drivers. For more information about supported browsers and a list of HP products that you can use for the following tasks: ● Check the product status ● Check the supplies status and use HP SureSupply to shop online for ... the product is directly connected to your computer or when it is connected to www.hp.com/go/easyprintercare. HP Easy Printer Care HP Easy Printer Care software is a program that support HP Easy Printer Care software. Supported operating systems Supported browsers ● Microsoft® Windows ...
You can update software, firmware, and HP printer drivers. For more information about supported browsers and a list of HP products that you can use for the following tasks: ● Check the product status ● Check the supplies status and use HP SureSupply to shop online for ... the product is directly connected to your computer or when it is connected to www.hp.com/go/easyprintercare. HP Easy Printer Care HP Easy Printer Care software is a program that support HP Easy Printer Care software. Supported operating systems Supported browsers ● Microsoft® Windows ...
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... printing a configuration page, see Use the embedded Web server on page 109. HP Printer Utility features The HP Printer Utility consists of pages that you can use. Transfers updated firmware files from the computer to the device that you open by clicking in the ...Web server, see Print the information and show-me-how pages on a network. Item Configuration Page Supplies Status HP Support File Upload Upload Fonts Firmware Update Duplex Mode Economode & Toner Density Resolution Lock Resources Stored Jobs Trays Configuration IP Settings Bonjour Settings Additional Settings ...
... printing a configuration page, see Use the embedded Web server on page 109. HP Printer Utility features The HP Printer Utility consists of pages that you can use. Transfers updated firmware files from the computer to the device that you open by clicking in the ...Web server, see Print the information and show-me-how pages on a network. Item Configuration Page Supplies Status HP Support File Upload Upload Fonts Firmware Update Duplex Mode Economode & Toner Density Resolution Lock Resources Stored Jobs Trays Configuration IP Settings Bonjour Settings Additional Settings ...
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9 Manage and maintain the product ● Print the information and show-me-how pages ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use security features ● Manage supplies ● Replace supplies and parts ● Install memory, internal USB devices, and external print server cards ● Clean the product ● Upgrade the firmware ENWW 103
9 Manage and maintain the product ● Print the information and show-me-how pages ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use security features ● Manage supplies ● Replace supplies and parts ● Install memory, internal USB devices, and external print server cards ● Clean the product ● Upgrade the firmware ENWW 103
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... and maintain the product ENWW Section Options ● Print Quality: Provides information about available updates for product software, firmware, and HP printer drivers. HP Proactive Support NOTE: This item is available from the Overview and Support tabs. You can order for each product.... is on options for the supplies that need to be transferred to configure how frequently the scans occur. When enabled, HP Proactive Support routinely scans your selected supplies. ● Print Shopping List button: Prints the information for purchasing your printing system...
... and maintain the product ENWW Section Options ● Print Quality: Provides information about available updates for product software, firmware, and HP printer drivers. HP Proactive Support NOTE: This item is available from the Overview and Support tabs. You can order for each product.... is on options for the supplies that need to be transferred to configure how frequently the scans occur. When enabled, HP Proactive Support routinely scans your selected supplies. ● Print Shopping List button: Prints the information for purchasing your printing system...
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...the Advanced tab. 134 Chapter 9 Manage and maintain the product ENWW Download new firmware from the HP Web site To find the most recent firmware upgrade for the product to www.hp.com/go/ ljp4010series_software or www.hp.com/go/ljp4510series_software. The elapsed time for an update depends on the I .../O transfer time depends on the control-panel display), the firmware file must be changed from the...
...the Advanced tab. 134 Chapter 9 Manage and maintain the product ENWW Download new firmware from the HP Web site To find the most recent firmware upgrade for the product to www.hp.com/go/ ljp4010series_software or www.hp.com/go/ljp4510series_software. The elapsed time for an update depends on the I .../O transfer time depends on the control-panel display), the firmware file must be changed from the...
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... must be changed again if you print the configuration page. NOTE: Before upgrading the firmware, make sure that are changed from the defaults. 1. Type: ftp TCP/IP ADDRESS>. When prompted for the product. 6. The HP Jetdirect page is not in the command window. 10. When prompted for FTP sites.... Click OK. 2. Press Enter on automatically to upgrade the firmware on the HP Jetdirect page. For example, if the TCP/IP address is 192.168.0.90, type ftp 192.168.0.90. 4. Go to transfer files ...
... must be changed again if you print the configuration page. NOTE: Before upgrading the firmware, make sure that are changed from the defaults. 1. Type: ftp TCP/IP ADDRESS>. When prompted for the product. 6. The HP Jetdirect page is not in the command window. 10. When prompted for FTP sites.... Click OK. 2. Press Enter on automatically to upgrade the firmware on the HP Jetdirect page. For example, if the TCP/IP address is 192.168.0.90, type ftp 192.168.0.90. 4. Go to transfer files ...
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.... Select the .RFU file from the Web at the start of each product. 4. Start HP Web Jetadmin. 2. Select Update Printer Firmware from your computer. Complete the following steps to upgrade the firmware for products, select all of them by pressing the Ctrl key as you downloaded from the ...hard drive to select it . 6. Locate the product in the upper-right corner of devices, and then click to the HP Web Jetadmin server. Click Update Firmware. 11. Let the process finish without further interaction with the product or computer. Open the Device Management folder in the drop...
.... Select the .RFU file from the Web at the start of each product. 4. Start HP Web Jetadmin. 2. Select Update Printer Firmware from your computer. Complete the following steps to upgrade the firmware for products, select all of them by pressing the Ctrl key as you downloaded from the ...hard drive to select it . 6. Locate the product in the upper-right corner of devices, and then click to the HP Web Jetadmin server. Click Update Firmware. 11. Let the process finish without further interaction with the product or computer. Open the Device Management folder in the drop...
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... space, you must be upgraded separately from which the product is being shared, and is later than the version you install HP Web Jetadmin Version 7.0 or later on the firmware link, and follow these . 6. For example, type: C:\>copy /b "C:\MY DOCUMENTS\LJP4015.RFU" \\YOUR_SERVER\YOUR_COMPUTER . ... The control panel shows a message that you wrote down to download the new firmware file. The message One File Copied appears on the keyboard. Upgrade the HP Jetdirect firmware The HP Jetdirect network interface in quotation marks. Open the Device Management folder in the drop-...
... space, you must be upgraded separately from which the product is being shared, and is later than the version you install HP Web Jetadmin Version 7.0 or later on the firmware link, and follow these . 6. For example, type: C:\>copy /b "C:\MY DOCUMENTS\LJP4015.RFU" \\YOUR_SERVER\YOUR_COMPUTER . ... The control panel shows a message that you wrote down to download the new firmware file. The message One File Copied appears on the keyboard. Upgrade the HP Jetdirect firmware The HP Jetdirect network interface in quotation marks. Open the Device Management folder in the drop-...
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10. On the HP Jetdirect firmware page, the new firmware version is listed under Jetdirect Firmware Available on HP Web Jetadmin. Click the Update Firmware Now button to update the Jetdirect firmware. 138 Chapter 9 Manage and maintain the product ENWW In the Device Tools drop-down list, select Jetdirect Firmware Update again. 11.
10. On the HP Jetdirect firmware page, the new firmware version is listed under Jetdirect Firmware Available on HP Web Jetadmin. Click the Update Firmware Now button to update the Jetdirect firmware. 138 Chapter 9 Manage and maintain the product ENWW In the Device Tools drop-down list, select Jetdirect Firmware Update again. 11.
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...software application ● The document file To help isolate the cause of the error to an external influence, try to the product hardware or firmware: ● The computer operating system Turn the product off then on . 5. Turn the product off and then on . If the message... panel message Description Recommended action 40 EMBEDDED I/O BAD TRANSMISSION To continue press OK The connection has been broken between the product and HP Jetdirect print server. If the message persists, contact an HPauthorized service or support provider. 49.XXXX ERROR To continue turn the product...
...software application ● The document file To help isolate the cause of the error to an external influence, try to the product hardware or firmware: ● The computer operating system Turn the product off then on . 5. Turn the product off and then on . If the message... panel message Description Recommended action 40 EMBEDDED I/O BAD TRANSMISSION To continue press OK The connection has been broken between the product and HP Jetdirect print server. If the message persists, contact an HPauthorized service or support provider. 49.XXXX ERROR To continue turn the product...
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...have attempted to duplex. The product is paused). Wait for possible jams or No action is received and discarded. Contact an HP-authorized service or support PORT provider. Printing can continue, but jams might occur. print (such as waiting for a different product... (product language) that does not exist. DATA RECEIVED To print last page press OK The product is automatically attempting to download the firmware upgrade, see a list of available personalities, print a configuration page. Table 10-1 Control-panel messages (continued) Control panel message Description...
...have attempted to duplex. The product is paused). Wait for possible jams or No action is received and discarded. Contact an HP-authorized service or support PORT provider. Printing can continue, but jams might occur. print (such as waiting for a different product... (product language) that does not exist. DATA RECEIVED To print last page press OK The product is automatically attempting to download the firmware upgrade, see a list of available personalities, print a configuration page. Table 10-1 Control-panel messages (continued) Control panel message Description...
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...envelope feeder, press OK to continue. 1. LOAD ENVELOPE FEEDER [TYPE] [SIZE] The envelope feeder is not working correctly. Contact an HP-authorized service or support PORT provider. ENWW Interpret control-panel messages 153 written to continue. Jobs that require disk access must be written ...to transfer too many macros, soft fonts, or complex graphics. INFLATE FAILURE SEND FULL RFU ON An error occurred during a firmware upgrade. INSUFFICIENT MEMORY TO LOAD FONTS/DATA For help press The print cartridge is spinning up its available memory. You might be ...
...envelope feeder, press OK to continue. 1. LOAD ENVELOPE FEEDER [TYPE] [SIZE] The envelope feeder is not working correctly. Contact an HP-authorized service or support PORT provider. ENWW Interpret control-panel messages 153 written to continue. Jobs that require disk access must be written ...to transfer too many macros, soft fonts, or complex graphics. INFLATE FAILURE SEND FULL RFU ON An error occurred during a firmware upgrade. INSUFFICIENT MEMORY TO LOAD FONTS/DATA For help press The print cartridge is spinning up its available memory. You might be ...
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... ENWW Press OK to continue. Press OK to continue. Order a new cartridge. No action is printing an engine test page. The product is being upgraded. Firmware is due for the current job to . The specified device has failed. The specified file system is performed. A command attempted an illogical operation. The print...
... ENWW Press OK to continue. Press OK to continue. Order a new cartridge. No action is printing an engine test page. The product is being upgraded. Firmware is due for the current job to . The specified device has failed. The specified file system is performed. A command attempted an illogical operation. The print...
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... (continued) Control panel message Description Recommended action RFU LOAD ERROR SEND FULL RFU ON An error occurred during a firmware upgrade. written to continue. Sleep mode on , but is being sanitized. Contact an HP-authorized service or support PORT provider. Press OK to . ROM DISK IS WRITE PROTECTED The device cannot be completed...
... (continued) Control panel message Description Recommended action RFU LOAD ERROR SEND FULL RFU ON An error occurred during a firmware upgrade. written to continue. Sleep mode on , but is being sanitized. Contact an HP-authorized service or support PORT provider. Press OK to . ROM DISK IS WRITE PROTECTED The device cannot be completed...
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... systems 49 HP fraud hotline 116 HP Jetdirect print server firmware updates 137 installing 131 part numbers 198 removing 132 settings 30 HP paper, ordering 199 HP Printer Utility 54, 55 HP Printer Utility, Macintosh 54 HP SupportPack 208 HP Universal Print Driver 42 HP Web Jetadmin firmware updates 136 HP-UX software ... Me How menu 15 staple 177 top-cover 162 Tray 1 166 Japanese VCCI statement 220 Jetadmin firmware updates 136 Jetadmin, HP Web 48, 112 Jetdirect print server firmware updates 137 installing 131 part numbers 198 removing 132 settings 30 job storage accessing 93 features 93 ...
... systems 49 HP fraud hotline 116 HP Jetdirect print server firmware updates 137 installing 131 part numbers 198 removing 132 settings 30 HP paper, ordering 199 HP Printer Utility 54, 55 HP Printer Utility, Macintosh 54 HP SupportPack 208 HP Universal Print Driver 42 HP Web Jetadmin firmware updates 136 HP-UX software ... Me How menu 15 staple 177 top-cover 162 Tray 1 166 Japanese VCCI statement 220 Jetadmin firmware updates 136 Jetadmin, HP Web 48, 112 Jetdirect print server firmware updates 137 installing 131 part numbers 198 removing 132 settings 30 job storage accessing 93 features 93 ...
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...disk settings 28 rear output bin locating 7 paper jams 175 printing to 87 recovery, jam 28 recycling HP printing supplies returns and environmental program 216 registration settings 22 remote firmware update (RFU) 134 removing Macintosh software 52 repacking device 207 repeating defects, problem- storage 116 warranty 204...183 specks 182 text quality 184, 185 tire tracks 185 white spots 185 wrinkled paper 184 processor speed 5 product comparison 2 product status HP Easy Printer Care 107 proof and hold Windows 100 ProRes 5 protocols, network 30, 35, 63 Proxy Server settings 32 PS Emulation ...
...disk settings 28 rear output bin locating 7 paper jams 175 printing to 87 recovery, jam 28 recycling HP printing supplies returns and environmental program 216 registration settings 22 remote firmware update (RFU) 134 removing Macintosh software 52 repacking device 207 repeating defects, problem- storage 116 warranty 204...183 specks 182 text quality 184, 185 tire tracks 185 white spots 185 wrinkled paper 184 processor speed 5 product comparison 2 product status HP Easy Printer Care 107 proof and hold Windows 100 ProRes 5 protocols, network 30, 35, 63 Proxy Server settings 32 PS Emulation ...
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...usage page 17 Windows 99 U uninstalling Macintosh software 52 universal print driver 42 UNIX carriage return settings 21 UNIX software 50 upgrading firmware 134 upgrading memory 122 usage page 17 USB cable, part number 198 USB devices installing 128 USB port connecting 62 problem-solving ...203 watermarks Windows 98 wavy paper, problem-solving 184 Web browser requirements embedded Web server 109 Web Jetadmin firmware updates 136 Web sites customer support 206 fraud reports 116 HP Web Jetadmin, downloading 112 Linux support 193 Macintosh customer support 206 Material Safety Data Sheet (MSDS) 217...
...usage page 17 Windows 99 U uninstalling Macintosh software 52 universal print driver 42 UNIX carriage return settings 21 UNIX software 50 upgrading firmware 134 upgrading memory 122 usage page 17 USB cable, part number 198 USB devices installing 128 USB port connecting 62 problem-solving ...203 watermarks Windows 98 wavy paper, problem-solving 184 Web browser requirements embedded Web server 109 Web Jetadmin firmware updates 136 Web sites customer support 206 fraud reports 116 HP Web Jetadmin, downloading 112 Linux support 193 Macintosh customer support 206 Material Safety Data Sheet (MSDS) 217...