HP Color LaserJet 5500 series printer - User Guide
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... Service and Support Hewlett-Packard limited warranty statement 193 Limited warranty for print cartridge life 195 Transfer unit and fuser warranty 196 HP maintenance agreements 197 On-site service agreements 197 Extended warranty 197 Appendix D Printer specifications Appendix E Regulatory information ...program 202 Protecting the environment 202 Ozone production 202 Energy consumption 202 Paper use 202 Plastics 202 HP LaserJet Printing Supplies 202 HP Printing Supplies Returns and Recycling Program Information 203 Recycled paper 203 Material restrictions 203 Material Safety Data ...
... Service and Support Hewlett-Packard limited warranty statement 193 Limited warranty for print cartridge life 195 Transfer unit and fuser warranty 196 HP maintenance agreements 197 On-site service agreements 197 Extended warranty 197 Appendix D Printer specifications Appendix E Regulatory information ...program 202 Protecting the environment 202 Ozone production 202 Energy consumption 202 Paper use 202 Plastics 202 HP LaserJet Printing Supplies 202 HP Printing Supplies Returns and Recycling Program Information 203 Recycled paper 203 Material restrictions 203 Material Safety Data ...
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Front view (shown with second 500-sheet paper feeder) 1 output bin 2 printer control panel 3 top cover 4 front cover (contains Tray 1) 5 Tray 2 (500 sheets of standard paper) 6 Tray 3 (optional; 500 sheets of standard paper) 7 Tray 4 (optional; 500 sheets of this printer. Walk around The following illustrations identify the locations and names of key components of standard paper) access to print cartridges, transfer unit, and fuser 8 on/off switch 9 access to print cartridges, transfer unit, and fuser 10 Chapter 1 Printer basics EN_WW
Front view (shown with second 500-sheet paper feeder) 1 output bin 2 printer control panel 3 top cover 4 front cover (contains Tray 1) 5 Tray 2 (500 sheets of standard paper) 6 Tray 3 (optional; 500 sheets of standard paper) 7 Tray 4 (optional; 500 sheets of this printer. Walk around The following illustrations identify the locations and names of key components of standard paper) access to print cartridges, transfer unit, and fuser 8 on/off switch 9 access to print cartridges, transfer unit, and fuser 10 Chapter 1 Printer basics EN_WW
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... has been installed. Menu item RESTORE FACTORY SETTINGS POWERSAVE RESET SUPPLIES Values None OFF ON NEW TRANSFER KIT NEW FUSER KIT Description Allows you to reset factory settings, disable and enable PowerSave, and update the printer after new supplies are installed. Resets menu The resets ... page buffer, remove all perishable personality data, reset the printing environment, and return all default settings to factory defaults. However, this menu does not restore HP Jetdirect network settings to factory default values.
... has been installed. Menu item RESTORE FACTORY SETTINGS POWERSAVE RESET SUPPLIES Values None OFF ON NEW TRANSFER KIT NEW FUSER KIT Description Allows you to reset factory settings, disable and enable PowerSave, and update the printer after new supplies are installed. Resets menu The resets ... page buffer, remove all perishable personality data, reset the printing environment, and return all default settings to factory defaults. However, this menu does not restore HP Jetdirect network settings to factory default values.
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... of paper that are printing solid patterns. This section provides guidelines and specifications for the temperatures of the HP Color LaserJet 5500 image fuser. Use only transparencies that is not designed for selecting and using different print media. Hewlett-Packard recommends testing... any paper or specialized forms in this printer. See Supplies and accessories for HP LaserJet Printer Family Print Media Guide ordering...
... of paper that are printing solid patterns. This section provides guidelines and specifications for the temperatures of the HP Color LaserJet 5500 image fuser. Use only transparencies that is not designed for selecting and using different print media. Hewlett-Packard recommends testing... any paper or specialized forms in this printer. See Supplies and accessories for HP LaserJet Printer Family Print Media Guide ordering...
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... the following printer supplies: • print cartridges (all colors) • transfer unit • fuser To print the supplies status page: 1. If you are using non-HP supplies, the supplies status page will print that were printed on the display until the printer finishes ...the number that provides information about those supplies. Press to highlight PRINT USAGE PAGE. 5. The message PRINTING... For more information, see Non-HP print cartridges. Press to select INFORMATION. 4. Press to select PRINT USAGE PAGE. Press to enter the MENUS. 2. The message PRINTING......
... the following printer supplies: • print cartridges (all colors) • transfer unit • fuser To print the supplies status page: 1. If you are using non-HP supplies, the supplies status page will print that were printed on the display until the printer finishes ...the number that provides information about those supplies. Press to highlight PRINT USAGE PAGE. 5. The message PRINTING... For more information, see Non-HP print cartridges. Press to select INFORMATION. 4. Press to select PRINT USAGE PAGE. Press to enter the MENUS. 2. The message PRINTING......
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... agreements. 108 Chapter 7 Maintenance EN_WW For instructions on a flat, sturdy surface. CAUTION Supply item locations 1 fuser 2 print cartridges 3 transfer unit Supply replacement guidelines To facilitate the replacement of non-HP products may cause problems requiring service that is required above and in this section when replacing printer supplies. Use... setting up the printer. • Sufficient space is not covered by labeling and blue plastic handles. Hewlett-Packard recommends the use of HP products in the front of each supply item or see more information at http://www...
... agreements. 108 Chapter 7 Maintenance EN_WW For instructions on a flat, sturdy surface. CAUTION Supply item locations 1 fuser 2 print cartridges 3 transfer unit Supply replacement guidelines To facilitate the replacement of non-HP products may cause problems requiring service that is required above and in this section when replacing printer supplies. Use... setting up the printer. • Sufficient space is not covered by labeling and blue plastic handles. Hewlett-Packard recommends the use of HP products in the front of each supply item or see more information at http://www...
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... in front of, above, and to the side of individual colors. 3Usage conditions and print patterns may cause results to http://www.hp.com/supplies/lj5500. EN_WW Replacing supplies 109 Making room around the printer for replacing supplies The following table lists the estimated replacement intervals ...CARTRIDGE 13,000 pages2 12,000 pages2 3.25 months 3 months Image Transfer kit REPLACE TRANSFER KIT 120,000 pages3 40 months Image Fuser kit REPLACE FUSER KIT 150,000 pages3 50 months 1Approximate life is based on 4,000 pages per month. 2Approximate average A4-/letter-size page count ...
... in front of, above, and to the side of individual colors. 3Usage conditions and print patterns may cause results to http://www.hp.com/supplies/lj5500. EN_WW Replacing supplies 109 Making room around the printer for replacing supplies The following table lists the estimated replacement intervals ...CARTRIDGE 13,000 pages2 12,000 pages2 3.25 months 3 months Image Transfer kit REPLACE TRANSFER KIT 120,000 pages3 40 months Image Fuser kit REPLACE FUSER KIT 150,000 pages3 50 months 1Approximate life is based on 4,000 pages per month. 2Approximate average A4-/letter-size page count ...
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...printer problems in the Ready state? • Are all necessary cables connected? • Are any messages displayed on the control panel? • Was a genuine HP supply installed? • Were recently replaced print cartridges installed correctly? Basic troubleshooting checklist Note The time required to download a print job from the computer and... maximum printer speed (ppm rating). 114 Chapter 8 Problemsolving EN_WW For additional information on the cartridge removed? • Were recently installed supply items (image fuser kit, image transfer kit) installed correctly?
...printer problems in the Ready state? • Are all necessary cables connected? • Are any messages displayed on the control panel? • Was a genuine HP supply installed? • Were recently replaced print cartridges installed correctly? Basic troubleshooting checklist Note The time required to download a print job from the computer and... maximum printer speed (ppm rating). 114 Chapter 8 Problemsolving EN_WW For additional information on the cartridge removed? • Were recently installed supply items (image fuser kit, image transfer kit) installed correctly?
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...administrator to continue. 2. No action necessary. No action necessary. The printer will continue to be printed. 1. Press for a personality that the fuser is doing an internal test. The engine is missing or installed incorrectly. The covers need to be displayed while the job is stopped, the... paper path flushed, and any remaining incoming data on . Note This message might also appear if the fuser is turning its rollers to eject jammed pages automatically. This message is displayed while the event log is attempting to check for possible...
...administrator to continue. 2. No action necessary. No action necessary. The printer will continue to be printed. 1. Press for a personality that the fuser is doing an internal test. The engine is missing or installed incorrectly. The covers need to be displayed while the job is stopped, the... paper path flushed, and any remaining incoming data on . Note This message might also appear if the fuser is turning its rollers to eject jammed pages automatically. This message is displayed while the event log is attempting to check for possible...
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... and to step through the instructions. 4. Press and to step through instructions. 3. not correctly installed in the printer. 1. The fuser is either not installed or 1. Follow the instructions on , as soon as the individual tasks begin intialization. To exit help , press... panel message Initializing Initializing permanent storage INSERT TRAY X For help press INSTALL CARTRIDGE alternates with For help press Install fuser For help press INSTALL SUPPLIES For status press INSTALL TRANSFER UNIT alternates with For help press Description Recommended action This message...
... and to step through the instructions. 4. Press and to step through instructions. 3. not correctly installed in the printer. 1. The fuser is either not installed or 1. Follow the instructions on , as soon as the individual tasks begin intialization. To exit help , press... panel message Initializing Initializing permanent storage INSERT TRAY X For help press INSTALL CARTRIDGE alternates with For help press Install fuser For help press INSTALL SUPPLIES For status press INSTALL TRANSFER UNIT alternates with For help press Description Recommended action This message...
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... ordering information is reached. 3. The identified print cartridge is near end of pages indicated. 1. Press for detailed information. 4. The fuser is 1. The printer is ready and will continue until SUPPLIES OUT is also available from the embedded Web server. Estimated pages remaining is... Press to continue. 3. See Using the embedded Web server for more information. 122 Chapter 8 Problemsolving EN_WW Order the image fuser kit. 2. The printer is based upon historical page coverage of life. Printing can continue until REPLACE CARTRIDGE is also available ...
... ordering information is reached. 3. The identified print cartridge is near end of pages indicated. 1. Press for detailed information. 4. The fuser is 1. The printer is ready and will continue until SUPPLIES OUT is also available from the embedded Web server. Estimated pages remaining is... Press to continue. 3. See Using the embedded Web server for more information. 122 Chapter 8 Problemsolving EN_WW Order the image fuser kit. 2. The printer is based upon historical page coverage of life. Printing can continue until REPLACE CARTRIDGE is also available ...
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... information is at end of life. Answer Yes to step through the instructions. 4. Press and to the question, Is this a new fuser kit? 4. The printer is executing a Disable Cartridge Check or Component Test where the component selected is complete, reinstall the print cartridge. ...the display to reinstall the cartridge(s). 3. Press and to display which cartridges are not seated. One or more information. 1. The fuser kit is also available from the embedded Web server. After the test is CARTRIDGE MOTOR. The identified print cartridge has reached the ...
... information is at end of life. Answer Yes to step through the instructions. 4. Press and to the question, Is this a new fuser kit? 4. The printer is executing a Disable Cartridge Check or Component Test where the component selected is complete, reinstall the print cartridge. ...the display to reinstall the cartridge(s). 3. Press and to display which cartridges are not seated. One or more information. 1. The fuser kit is also available from the embedded Web server. After the test is CARTRIDGE MOTOR. The identified print cartridge has reached the ...
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... stop this test. The paper type in the Standard position. 3. Use and to highlight the paper size, then press to select. 2. The specified tray is fuser motor. belt drive To exit press Cancel Job key Rotating... Test and the component selected is Belt Only. No action necessary. Use and to highlight... action The printer is not needed for the current print job. This tray is executing a Component Press CANCEL JOB when ready to stop this test. fuser motor To exit press Cancel Job key Rotating...
... stop this test. The paper type in the Standard position. 3. Use and to highlight the paper size, then press to select. 2. The specified tray is fuser motor. belt drive To exit press Cancel Job key Rotating... Test and the component selected is Belt Only. No action necessary. Use and to highlight... action The printer is not needed for the current print job. This tray is executing a Component Press CANCEL JOB when ready to stop this test. fuser motor To exit press Cancel Job key Rotating...
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... speed 134 Chapter 8 Problemsolving EN_WW If the message persists, contact HP Support. If the message persists, contact HP Support. RAM. 2. If the message persists, contact HP Support. Turn the printer off then on 53.XY.ZZ PRINTER ERROR To continue CANCEL JOB Description A fuser error has occurred. Press CANCEL JOB. 2. Press to continue. 2. Press...
... speed 134 Chapter 8 Problemsolving EN_WW If the message persists, contact HP Support. If the message persists, contact HP Support. RAM. 2. If the message persists, contact HP Support. Turn the printer off then on 53.XY.ZZ PRINTER ERROR To continue CANCEL JOB Description A fuser error has occurred. Press CANCEL JOB. 2. Press to continue. 2. Press...
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... item is loaded incorrectly. An input tray is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. Paper is printed. Remove paper, flex it, rotate it 180 degrees, or flip it . When duplexing, the paper is...settles into the input tray. If the paper is binding or sticking together. EN_WW Common causes of paper jams1 Paper does not meet HP-recommended paper specifications. Issue Cause Solution Common causes of paper jams 139 Use only paper that has already passed through a printer or ...
... item is loaded incorrectly. An input tray is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. Paper is printed. Remove paper, flex it, rotate it 180 degrees, or flip it . When duplexing, the paper is...settles into the input tray. If the paper is binding or sticking together. EN_WW Common causes of paper jams1 Paper does not meet HP-recommended paper specifications. Issue Cause Solution Common causes of paper jams 139 Use only paper that has already passed through a printer or ...
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Use the procedures in this section to clear jams in the fuser Paper wrapped around the fuser 150 Chapter 8 Problemsolving EN_WW Jammed paper Crumpled paper in these areas. Jams in the top cover Jams in the top cover occur in the areas indicated below.
Use the procedures in this section to clear jams in the fuser Paper wrapped around the fuser 150 Chapter 8 Problemsolving EN_WW Jammed paper Crumpled paper in these areas. Jams in the top cover Jams in the top cover occur in the areas indicated below.
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It is 190 C (374 F). The fuser operating temperature is hot and could cause burns! Grasp the paper by both corners to disengage the fuser rollers. Firmly pull forward on the two green levers to remove it . 3. WARNING! If the fuser is damaged, print quality problems may result. 1. Using the side handles, open the top cover. 2. Do not touch the fuser. EN_WW Clearing paper jams 151 CAUTION Jam in the fuser. Wait 10 minutes to allow the fuser to remove a jam in the top cover Do not use a sharp object to cool before touching it , if possible.
It is 190 C (374 F). The fuser operating temperature is hot and could cause burns! Grasp the paper by both corners to disengage the fuser rollers. Firmly pull forward on the two green levers to remove it . 3. WARNING! If the fuser is damaged, print quality problems may result. 1. Using the side handles, open the top cover. 2. Do not touch the fuser. EN_WW Clearing paper jams 151 CAUTION Jam in the fuser. Wait 10 minutes to allow the fuser to remove a jam in the top cover Do not use a sharp object to cool before touching it , if possible.
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4. If the paper tears, make sure that is damaged, print quality problems may result. 152 Chapter 8 Problemsolving EN_WW CAUTION Do not place anything on the transfer unit and pull down . 6. Grasp the green handles on the transfer unit while it has cooled. If the transfer unit is crumpled in the fuser. WARNING! Note Do not reach into the fuser until it is open. Grasp the the front cover and pull down . Open the fuser cover and pull up to remove any paper that all paper fragments are removed from the paper path before resuming printing. 5.
4. If the paper tears, make sure that is damaged, print quality problems may result. 152 Chapter 8 Problemsolving EN_WW CAUTION Do not place anything on the transfer unit and pull down . 6. Grasp the green handles on the transfer unit while it has cooled. If the transfer unit is crumpled in the fuser. WARNING! Note Do not reach into the fuser until it is open. Grasp the the front cover and pull down . Open the fuser cover and pull up to remove any paper that all paper fragments are removed from the paper path before resuming printing. 5.
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... transfer unit and front cover. Pulling up on the paper to re-engage the fuser rollers. 9. If the paper is important to pull down . EN_WW Clearing paper jams 153 Note If the paper is wrapped around the fuser roller or stuck in the rollers, grasp the paper by both corners and pull... down on the paper can damage the fuser rollers and cause print quality problems. Do not reach into the fuser until it is wrapped around the roller, it has cooled. If the paper tears, make sure that all paper...
... transfer unit and front cover. Pulling up on the paper to re-engage the fuser rollers. 9. If the paper is important to pull down . EN_WW Clearing paper jams 153 Note If the paper is wrapped around the fuser roller or stuck in the rollers, grasp the paper by both corners and pull... down on the paper can damage the fuser rollers and cause print quality problems. Do not reach into the fuser until it is wrapped around the roller, it has cooled. If the paper tears, make sure that all paper...
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... to FIRST in the correct position for the input tray. The input tray is already in the tray are touching the paper. Closely inspect the fuser area for jams. See Paper jams. The paper size is not configured correctly for the paper size. Issue Cause Solution Paper does not feed automatically...
... to FIRST in the correct position for the input tray. The input tray is already in the tray are touching the paper. Closely inspect the fuser area for jams. See Paper jams. The paper size is not configured correctly for the paper size. Issue Cause Solution Paper does not feed automatically...