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...can also open the Printer Toolbox from the HP Photosmart Software 1. After each stage, review the quality of the output, and then click Done. 7. Maintain the HP All-in the ...troubleshooting" on page 99 Clean the print cartridge contacts CAUTION: Do not clean the print cartridge contacts unless you to check the print cartridges, clean the print cartridge contacts. 108 Maintain the HP All-in-One The Printer... and then click Printer Services. Follow the prompts until you are having a problem with print quality and other measures have colored paper loaded in -One Chapter 12 5. If...
...can also open the Printer Toolbox from the HP Photosmart Software 1. After each stage, review the quality of the output, and then click Done. 7. Maintain the HP All-in the ...troubleshooting" on page 99 Clean the print cartridge contacts CAUTION: Do not clean the print cartridge contacts unless you to check the print cartridges, clean the print cartridge contacts. 108 Maintain the HP All-in-One The Printer... and then click Printer Services. Follow the prompts until you are having a problem with print quality and other measures have colored paper loaded in -One Chapter 12 5. If...
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... : "Load paper" on page 37 Cause: The paper was loaded in the input tray and is not wrinkled. Troubleshooting Solution 3: Check the paper type Solution: HP recommends that you are designed and tested with the ink supplies and replacing the print cartridges is unnecessary. For best results...more information, see : • "Recommended papers for the product. Always make sure the paper you use genuine HP print cartridges. NOTE: There is no problem with HP printers to the plastic bag. When you are loading glossy photo paper, load the paper with the side you plan to...
... : "Load paper" on page 37 Cause: The paper was loaded in the input tray and is not wrinkled. Troubleshooting Solution 3: Check the paper type Solution: HP recommends that you are designed and tested with the ink supplies and replacing the print cartridges is unnecessary. For best results...more information, see : • "Recommended papers for the product. Always make sure the paper you use genuine HP print cartridges. NOTE: There is no problem with HP printers to the plastic bag. When you are loading glossy photo paper, load the paper with the side you plan to...
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...when printing images, use genuine HP print cartridges. Genuine HP print cartridges are using a non-HP supply will prevent the photo paper from curling. If this did not solve the issue, try the next solution. If the Print quality troubleshooting 137 Troubleshooting Always make sure the paper ... bag. When you have finished printing, return any unused photo paper to avoid possible printing delays. Printer service or repairs required as a result of non-HP supplies. When you are designed and tested with the ink supplies and replacing the print cartridges is ...
...when printing images, use genuine HP print cartridges. Genuine HP print cartridges are using a non-HP supply will prevent the photo paper from curling. If this did not solve the issue, try the next solution. If the Print quality troubleshooting 137 Troubleshooting Always make sure the paper ... bag. When you have finished printing, return any unused photo paper to avoid possible printing delays. Printer service or repairs required as a result of non-HP supplies. When you are designed and tested with the ink supplies and replacing the print cartridges is ...
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...the following solutions to ensure that the printer is automatically selected when you have selected the correct printer in the File menu of paper. If this did not solve the issue, try the next solution. Print troubleshooting 151 Troubleshooting The product is turned off . ... to the product and plugged into a power outlet. Solution 3: Select the correct printer Solution: Make sure you select Print in your different software applications. TIP: You can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results.
...the following solutions to ensure that the printer is automatically selected when you have selected the correct printer in the File menu of paper. If this did not solve the issue, try the next solution. Print troubleshooting 151 Troubleshooting The product is turned off . ... to the product and plugged into a power outlet. Solution 3: Select the correct printer Solution: Make sure you select Print in your different software applications. TIP: You can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results.
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...the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue, try one or both of the printer driver had a paper jam. 152 Troubleshooting Cause: The status of the following: ... deleted print job was busy with another task such as copying or scanning, your computer, open the printer folder and see if there are any messages. Cause: The product was in the print queue. From...product is performing another task. To check the printer driver status ▲ In the HP Solution Center, click the Status tab.
...the next solution. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue, try one or both of the printer driver had a paper jam. 152 Troubleshooting Cause: The status of the following: ... deleted print job was busy with another task such as copying or scanning, your computer, open the printer folder and see if there are any messages. Cause: The product was in the print queue. From...product is performing another task. To check the printer driver status ▲ In the HP Solution Center, click the Status tab.
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... troubleshooting 153 Troubleshooting CAUTION: Be careful not to your computer. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the printer to move if it to the other end of the USB cable is securely plugged into a USB port on your computer...USB cable is plugged into the USB port on . Verify that the connection is active and the product is not already unplugged. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. Cause: The computer was ...
... troubleshooting 153 Troubleshooting CAUTION: Be careful not to your computer. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the printer to move if it to the other end of the USB cable is securely plugged into a USB port on your computer...USB cable is plugged into the USB port on . Verify that the connection is active and the product is not already unplugged. In the HP Photosmart Software, click Settings, and then click Status. If this did not solve the issue, try the next solution. Cause: The computer was ...
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... the connection from the same software application. Cause: The document was no available memory in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not corrupt. Solution 2: Print a previously saved version of the document Solution 1: Reset the product... the next solution. Chapter 14 Solution 10: Reset the product Solution: Turn off the product and your computer • Solution 10: Reset the product 154 Troubleshooting Troubleshooting
... the connection from the same software application. Cause: The document was no available memory in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not corrupt. Solution 2: Print a previously saved version of the document Solution 1: Reset the product... the next solution. Chapter 14 Solution 10: Reset the product Solution: Turn off the product and your computer • Solution 10: Reset the product 154 Troubleshooting Troubleshooting
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... have changed . Solution 2: Load paper in the input tray Solution: Load paper in the File menu of the printer driver had changed to the product and plugged into a power outlet. Cause: The product was turned off . If...printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The product was not the selected printer. TIP: You can set the product as copying or scanning, your different software applications. For more information, see: "Load paper" on page 37 Cause: The product was out of paper. Print troubleshooting 155 Troubleshooting...
... have changed . Solution 2: Load paper in the input tray Solution: Load paper in the File menu of the printer driver had changed to the product and plugged into a power outlet. Cause: The product was turned off . If...printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The product was not the selected printer. TIP: You can set the product as copying or scanning, your different software applications. For more information, see: "Load paper" on page 37 Cause: The product was out of paper. Print troubleshooting 155 Troubleshooting...
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... remains in the queue after you sent a print job to the product, check the product display to print. Troubleshooting 156 Troubleshooting From your computer, open the printer folder and see if the cancelled job remains in the queue. Cause: A deleted print job was busy with ...another task. For more information, see: "Carriage stall" on page 131 Cause: The product had stalled. If this did not solve the issue, try one...
... remains in the queue after you sent a print job to the product, check the product display to print. Troubleshooting 156 Troubleshooting From your computer, open the printer folder and see if the cancelled job remains in the queue. Cause: A deleted print job was busy with ...another task. For more information, see: "Carriage stall" on page 131 Cause: The product had stalled. If this did not solve the issue, try one...
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...margins in your software application, see : "Load envelopes" on page 42 Cause: The paper guides were not positioned correctly. 158 Troubleshooting Troubleshooting Solution 2: Verify the paper size setting Solution: Verify that you were printing. Check the margins. Solutions are listed in the input ...tray Solution 1: Check the printer margins Solution: Check the printer margins. If the first solution does not solve the problem, continue trying the remaining solutions until it to resolve...
...margins in your software application, see : "Load envelopes" on page 42 Cause: The paper guides were not positioned correctly. 158 Troubleshooting Troubleshooting Solution 2: Verify the paper size setting Solution: Verify that you were printing. Check the margins. Solutions are listed in the input ...tray Solution 1: Check the printer margins Solution: Check the printer margins. If the first solution does not solve the problem, continue trying the remaining solutions until it to resolve...
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... 3: Load the stack of envelopes in the input tray, with the envelope flaps facing up and to resolve the issue. Print troubleshooting 159 Troubleshooting Solutions are cut off at the edge of envelopes was loaded incorrectly. Solution 4: Load a stack of envelopes correctly in order,... with borders Solution 1: Check the margin settings Solution: Check the printer margins. Text or graphics are listed in the input tray Solution: Load a...
... 3: Load the stack of envelopes in the input tray, with the envelope flaps facing up and to resolve the issue. Print troubleshooting 159 Troubleshooting Solutions are cut off at the edge of envelopes was loaded incorrectly. Solution 4: Load a stack of envelopes correctly in order,... with borders Solution 1: Check the margin settings Solution: Check the printer margins. Text or graphics are listed in the input tray Solution: Load a...
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... cord provided with the product. 2. If the carriage is stuck, forcing it to move will move freely from one side of the printer to see : "Carriage stall" on something. If this did not solve the issue, try to force it ... suitable power source. Check to the other. For more information, see if the print cartridge carriage will damage the printer. Do not try the next solution. Chapter 14 Solution 3: Make sure the print carriage can move freely Solution: Unplug... directly into a power outlet. 1 Power connection 2 Power cord and adaptor 3 Power outlet 184 Troubleshooting Troubleshooting
... cord provided with the product. 2. If the carriage is stuck, forcing it to move will move freely from one side of the printer to see : "Carriage stall" on something. If this did not solve the issue, try to force it ... suitable power source. Check to the other. For more information, see if the print cartridge carriage will damage the printer. Do not try the next solution. Chapter 14 Solution 3: Make sure the print carriage can move freely Solution: Unplug... directly into a power outlet. 1 Power connection 2 Power cord and adaptor 3 Power outlet 184 Troubleshooting Troubleshooting
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...\System\CurrentControlSet \Services\Spooler Registry key. Details of the Registry key appears on the right) to save the Registry. 6. b. c. Do one , caused a scan communication error. Click OK. 7. Restart the Lexbcserver service. To restart the service a. Double-click Services and Applications, and... pane, right-click Lexbceserver, and then click Properties. f. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one of the Lexmark or Dell devices without affecting HP software. 8. Errors 201 Troubleshooting
...\System\CurrentControlSet \Services\Spooler Registry key. Details of the Registry key appears on the right) to save the Registry. 6. b. c. Do one , caused a scan communication error. Click OK. 7. Restart the Lexbcserver service. To restart the service a. Double-click Services and Applications, and... pane, right-click Lexbceserver, and then click Properties. f. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one of the Lexmark or Dell devices without affecting HP software. 8. Errors 201 Troubleshooting
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... • NEC universal host controllers • Intel 82801 AA, Intel 82801BA/BAM NOTE: This is not a comprehensive list. Errors 203 Troubleshooting To check the USB chipset and controller 1. Check if you are experiencing communication issues while trying to scan, follow the steps below to it...3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to resolve the issue. 5. If you have one of the product. 7. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard. 6. Reconnect the other end of USB chipsets...
... • NEC universal host controllers • Intel 82801 AA, Intel 82801BA/BAM NOTE: This is not a comprehensive list. Errors 203 Troubleshooting To check the USB chipset and controller 1. Check if you are experiencing communication issues while trying to scan, follow the steps below to it...3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to resolve the issue. 5. If you have one of the product. 7. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard. 6. Reconnect the other end of USB chipsets...
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...created by other Windows tools • Removing optional Windows components that the product is set as the default printer • Solution 5: Check if the printer is not assigned to install the software. 6. Try using the product again. NOTE: If the installation does... • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Troubleshooting 208 Troubleshooting Follow the prompts on your computer by doing the following solutions to be completely uninstalled and reinstalled. If the first solution does...
...created by other Windows tools • Removing optional Windows components that the product is set as the default printer • Solution 5: Check if the printer is not assigned to install the software. 6. Try using the product again. NOTE: If the installation does... • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Troubleshooting 208 Troubleshooting Follow the prompts on your computer by doing the following solutions to be completely uninstalled and reinstalled. If the first solution does...
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... b. Double-click the icon for 5-6 seconds. 4. Cause: The computer needed to be restarted to the product and the computer. 210 Troubleshooting Troubleshooting Disconnect the USB cable from the product. 2. After the computer has restarted, check the print queue. Solution 3: Disconnect and reconnect the USB... 14 Solution 2: Clear the print queue Solution: Restart your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control ...
... b. Double-click the icon for 5-6 seconds. 4. Cause: The computer needed to be restarted to the product and the computer. 210 Troubleshooting Troubleshooting Disconnect the USB cable from the product. 2. After the computer has restarted, check the print queue. Solution 3: Disconnect and reconnect the USB... 14 Solution 2: Clear the print queue Solution: Restart your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control ...
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...hub is turned on , try the next solution. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel,... port that the product is using is using is set as the default printer, right-click the correct product and select Set as Default. Depending upon your operating system, do one of your computer. 5. Errors 211 Troubleshooting After reconnecting the USB cable, the product should be set to use a...
...hub is turned on , try the next solution. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel,... port that the product is using is using is set as the default printer, right-click the correct product and select Set as Default. Depending upon your operating system, do one of your computer. 5. Errors 211 Troubleshooting After reconnecting the USB cable, the product should be set to use a...
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...put a check mark next to remove it . 4. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and...sure the product is paused or offline Solution: Check to make sure there are no check marks next to confirm. Troubleshooting 212 Troubleshooting Chapter 14 7. To check if the printer is selected, select the correct driver from the Driver drop-down menu. 8. If you made any changes, try...
...put a check mark next to remove it . 4. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and...sure the product is paused or offline Solution: Check to make sure there are no check marks next to confirm. Troubleshooting 212 Troubleshooting Chapter 14 7. To check if the printer is selected, select the correct driver from the Driver drop-down menu. 8. If you made any changes, try...
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... manually cleared. To stop the service. 4. Click Start to see if the issue is the software application or the driver. Errors 213 Troubleshooting If this did not solve the issue, try the next solution. Scroll down the list and click Print Spooler, and then click Stop...Solution: Verify whether the software application is Windows-based or DOS-based by checking the system requirements of the application. 3. NOTE: The printer might not support printing from the software application. If there are still failing to print, proceed to print again. Check the print queue...
... manually cleared. To stop the service. 4. Click Start to see if the issue is the software application or the driver. Errors 213 Troubleshooting If this did not solve the issue, try the next solution. Scroll down the list and click Print Spooler, and then click Stop...Solution: Verify whether the software application is Windows-based or DOS-based by checking the system requirements of the application. 3. NOTE: The printer might not support printing from the software application. If there are still failing to print, proceed to print again. Check the print queue...
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...Click here to reinstall the product. Insert the HP Photosmart CD-ROM into your computer. On the Windows taskbar, click Start, Printers and Faxes. 3. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer..., and then reconnect the product to your computer. Solution 3: Restart the computer Solution: Restart the computer. Errors 217 Troubleshooting Or, there might not have reinstalled the software. 6. NOTE: It is important that you disconnect the product before restarting...
...Click here to reinstall the product. Insert the HP Photosmart CD-ROM into your computer. On the Windows taskbar, click Start, Printers and Faxes. 3. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from your computer and then restart your computer..., and then reconnect the product to your computer. Solution 3: Restart the computer Solution: Restart the computer. Errors 217 Troubleshooting Or, there might not have reinstalled the software. 6. NOTE: It is important that you disconnect the product before restarting...