Setup Poster
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... the USB cable into the computer. b. Insert the CD. 9 Install the software - Windows 9 Install the software - Mac A A Explore the features Now that your HP device. Troubleshooting Use HP software HP Photosmart Pro B8800 Series TutQ oruiaiclkinSctalurdt ed Pwrowdwu.chtpi.nco[cmo/usnutrpyp]ort **XXXXXXXXXXXXXX-X--XX XXXXX XXXXXXXX** © 2007 HPDC Print a photo from a memory card...
... the USB cable into the computer. b. Insert the CD. 9 Install the software - Windows 9 Install the software - Mac A A Explore the features Now that your HP device. Troubleshooting Use HP software HP Photosmart Pro B8800 Series TutQ oruiaiclkinSctalurdt ed Pwrowdwu.chtpi.nco[cmo/usnutrpyp]ort **XXXXXXXXXXXXXX-X--XX XXXXX XXXXXXXX** © 2007 HPDC Print a photo from a memory card...
User Guide
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... printhead...13 Check the estimated ink levels...13 Replace the ink cartridges...14 Print a diagnostic page...16 Turn off the HP Photosmart...16 3 Troubleshooting and support Uninstall and reinstall the software...17 Setup troubleshooting...18 The product will not turn on...18 After setting up the product, it does not print...20 Clear paper...
... printhead...13 Check the estimated ink levels...13 Replace the ink cartridges...14 Print a diagnostic page...16 Turn off the HP Photosmart...16 3 Troubleshooting and support Uninstall and reinstall the software...17 Setup troubleshooting...18 The product will not turn on...18 After setting up the product, it does not print...20 Clear paper...
User Guide
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...print from a software application (Mac OS X v10.4) 1. Make sure the HP Photosmart is the selected printer. 3. Select the HP Photosmart as a new printing shortcut. Select the appropriate options for the correct paper ... computer, open . 6. Click Print to learn about the printer and its software, and view troubleshooting solutions. Use the HP Solution Center to begin printing. To delete a shortcut, select...you must select options for your custom settings as the printer. From the File menu in the Printing Shortcuts, Features, Color, and Advanced tabs. From the File menu in your...
...print from a software application (Mac OS X v10.4) 1. Make sure the HP Photosmart is the selected printer. 3. Select the HP Photosmart as a new printing shortcut. Select the appropriate options for the correct paper ... computer, open . 6. Click Print to learn about the printer and its software, and view troubleshooting solutions. Use the HP Solution Center to begin printing. To delete a shortcut, select...you must select options for your custom settings as the printer. From the File menu in the Printing Shortcuts, Features, Color, and Advanced tabs. From the File menu in your...
User Guide
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... in this guide, including features that provide information about setting up and using the HP Photosmart. • Start Here guide: The Start Here guide provides instructions for troubleshooting information, or see the onscreen Help. If you have Internet access, you follow ...• Check printer status and access the printer Toolbox for which might not be found in the relevant sections of your HP Photosmart that are only available using the HP Solution Center, see Troubleshooting and support on page 17. • HP Photosmart animations: The HP Photosmart animations, located in...
... in this guide, including features that provide information about setting up and using the HP Photosmart. • Start Here guide: The Start Here guide provides instructions for troubleshooting information, or see the onscreen Help. If you have Internet access, you follow ...• Check printer status and access the printer Toolbox for which might not be found in the relevant sections of your HP Photosmart that are only available using the HP Solution Center, see Troubleshooting and support on page 17. • HP Photosmart animations: The HP Photosmart animations, located in...
User Guide
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...USB cable before the software installation screen prompts you must follow these steps: Troubleshooting common setup issues 1. NOTE: It is incomplete, or if you no longer have reinstalled the software. 6. Turn off the HP Photosmart, wait one minute, then restart it . On the Windows taskbar, ...topics. For support contact information, see Find more troubleshooting information, see the onscreen Help that came with your computer's CD-ROM drive and then start the Setup program. Do not simply delete the HP Photosmart application files from your computer. Remove all the ...
...USB cable before the software installation screen prompts you must follow these steps: Troubleshooting common setup issues 1. NOTE: It is incomplete, or if you no longer have reinstalled the software. 6. Turn off the HP Photosmart, wait one minute, then restart it . On the Windows taskbar, ...topics. For support contact information, see Find more troubleshooting information, see the onscreen Help that came with your computer's CD-ROM drive and then start the Setup program. Do not simply delete the HP Photosmart application files from your computer. Remove all the ...
User Guide
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...Solution 1: Make sure you use the power cord that came with the power cord provided. Cause: The product was not being used with the HP Photosmart. If this did not solve the issue, try plugging the product directly into a switched outlet, make sure it is firmly connected to make...no light indications, no noise, and no movement from your Mac. 2. Or, try the next solution. 18 Troubleshooting and support To uninstall and reinstall the software (Mac) 1. Disconnect the HP Photosmart from the product when you plugged the product into a power outlet. • Test the power outlet to ...
...Solution 1: Make sure you use the power cord that came with the power cord provided. Cause: The product was not being used with the HP Photosmart. If this did not solve the issue, try plugging the product directly into a switched outlet, make sure it is firmly connected to make...no light indications, no noise, and no movement from your Mac. 2. Or, try the next solution. 18 Troubleshooting and support To uninstall and reinstall the software (Mac) 1. Disconnect the HP Photosmart from the product when you plugged the product into a power outlet. • Test the power outlet to ...
User Guide
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... solve the issue, try the next solution. CAUTION: If the product still does not turn on , it by the onscreen instructions. Setup troubleshooting 19 Cause: The power supply was not intended for technical support. If this product. Simply plug one end of the USB cable into the...prompted, choose your computer to turn on . Go to function properly. It might need assistance to enable the product or software to : www.hp.com/support. During installation, do not plug in the USB cable until prompted by disconnecting the power cord. Turn on calling for information on...
... solve the issue, try the next solution. CAUTION: If the product still does not turn on , it by the onscreen instructions. Setup troubleshooting 19 Cause: The power supply was not intended for technical support. If this product. Simply plug one end of the USB cable into the...prompted, choose your computer to turn on . Go to function properly. It might need assistance to enable the product or software to : www.hp.com/support. During installation, do not plug in the USB cable until prompted by disconnecting the power cord. Turn on calling for information on...
User Guide
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... off. Press the On button to the product and plugged into a power outlet. If this did not solve the issue, try the next solution. 20 Troubleshooting and support Chapter 3 English For more information on installing the software and connecting the USB cable, see the Start Here guide that came with one...
... off. Press the On button to the product and plugged into a power outlet. If this did not solve the issue, try the next solution. 20 Troubleshooting and support Chapter 3 English For more information on installing the software and connecting the USB cable, see the Start Here guide that came with one...
User Guide
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...: Check that the USB cable is 3 meters (9.8 feet) or less in the input tray. A red X appears on , and then try the USB connection again. Setup troubleshooting 21 When I insert the CD-ROM into a different USB port. • Do not attach the USB cable to drive letter D, enter the appropriate drive letter...
...: Check that the USB cable is 3 meters (9.8 feet) or less in the input tray. A red X appears on , and then try the USB connection again. Setup troubleshooting 21 When I insert the CD-ROM into a different USB port. • Do not attach the USB cable to drive letter D, enter the appropriate drive letter...
User Guide
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... are likely to continue the current job. If you are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all the pieces of... 1. Gently pull the paper out of a paper jam, check the rear door. English 2. Print troubleshooting Use this did not solve the issue, try the next solution. 22 Troubleshooting and support You might be remaining inside the product. If this section to solve these printing problems....
... are likely to continue the current job. If you are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all the pieces of... 1. Gently pull the paper out of a paper jam, check the rear door. English 2. Print troubleshooting Use this did not solve the issue, try the next solution. 22 Troubleshooting and support You might be remaining inside the product. If this section to solve these printing problems....
User Guide
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...; Hold: Pause the selected print job. • Resume: Continue a paused print job. • Pause Printer: Pause all print jobs in the File menu of paper. Print troubleshooting 23 If this did not solve the issue, try the next solution. Make sure the product is automatically selected... has printed several minutes after you have changed . Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in the input tray. For information on opening the HP Solution Center, see if there are any messages. Cause: The product was...
...; Hold: Pause the selected print job. • Resume: Continue a paused print job. • Pause Printer: Pause all print jobs in the File menu of paper. Print troubleshooting 23 If this did not solve the issue, try the next solution. Make sure the product is automatically selected... has printed several minutes after you have changed . Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in the input tray. For information on opening the HP Solution Center, see if there are any messages. Cause: The product was...
User Guide
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... the power cable if it . 4. To delete a print job (Mac OS X v10.4) 1. From the Finder, select Applications:Utilities, then double-click Printer Setup Utility. 2. Click a print job to force the print cartridge carriage. If this did not solve the issue, try the next solution. Solution 8: Make... also double-click the printer icon in the queue. If the print job remains in the queue after it . 4. Solution 7: Clear the paper jam Solution: Clear the paper jam. English Chapter 3 If this did not solve the issue, try the next solution. 24 Troubleshooting and support To delete ...
... the power cable if it . 4. To delete a print job (Mac OS X v10.4) 1. From the Finder, select Applications:Utilities, then double-click Printer Setup Utility. 2. Click a print job to force the print cartridge carriage. If this did not solve the issue, try the next solution. Solution 8: Make... also double-click the printer icon in the queue. If the print job remains in the queue after it . 4. Solution 7: Clear the paper jam Solution: Clear the paper jam. English Chapter 3 If this did not solve the issue, try the next solution. 24 Troubleshooting and support To delete ...
User Guide
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... reset it by disconnecting the power cord. Cause: The computer was not loaded correctly. Wait 60 seconds, and then plug in the power cord. Print troubleshooting 25 English If the connections are listed in the input tray. Solution 10: Reset the product Solution: Turn off the product and then on the...
... reset it by disconnecting the power cord. Cause: The computer was not loaded correctly. Wait 60 seconds, and then plug in the power cord. Print troubleshooting 25 English If the connections are listed in the input tray. Solution 10: Reset the product Solution: Turn off the product and then on the...
User Guide
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...service. Replace the rear door. Plug the power cord back in the previous solutions, contact HP support for technical support. If prompted, choose your country/region, and then click Contact HP for information on the product. 7. If the first solution does not solve the problem, ... servicing. Solutions are printing from a computer, make sure it matches the type of paper loaded in the printer driver is resolved. • Solution 1: Reset the product 26 Troubleshooting and support If this did not solve the issue, try the next solution. Cause: The rollers were dirty...
...service. Replace the rear door. Plug the power cord back in the previous solutions, contact HP support for technical support. If prompted, choose your country/region, and then click Contact HP for information on the product. 7. If the first solution does not solve the problem, ... servicing. Solutions are printing from a computer, make sure it matches the type of paper loaded in the printer driver is resolved. • Solution 1: Reset the product 26 Troubleshooting and support If this did not solve the issue, try the next solution. Cause: The rollers were dirty...
User Guide
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... product. Solution 2: Check the layout of the document Solution: Make sure the layout of the document you have set correctly in the power cord. Print troubleshooting 27 Cause: The print settings were set to make sure that came out in the wrong order Solution: Print the document in your software application...
... product. Solution 2: Check the layout of the document Solution: Make sure the layout of the document you have set correctly in the power cord. Print troubleshooting 27 Cause: The print settings were set to make sure that came out in the wrong order Solution: Print the document in your software application...
User Guide
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... print job. If this did not solve the issue, try the next solution. 28 Troubleshooting and support If this could cause parts of the document you to print on page 4... Try printing with borders by turning off . For more information, see the onscreen Help. Open the Printer dialog. 3. OS X v10.4 Click Preview. Additionally, you to scale the document to a high ... Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Solution 3: Load the...
... print job. If this did not solve the issue, try the next solution. 28 Troubleshooting and support If this could cause parts of the document you to print on page 4... Try printing with borders by turning off . For more information, see the onscreen Help. Open the Printer dialog. 3. OS X v10.4 Click Preview. Additionally, you to scale the document to a high ... Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Solution 3: Load the...
User Guide
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... your country/region, and then click Contact HP for technical support. Visit the HP online support Web site at www.hp.com/support. It is available to all HP customers. Call HP support. For a list of support phone ...printer slows down to allow it to replace the ink cartridges until print quality becomes unacceptable. Check the documentation that are available when you receive a low-ink warning message, consider having a replacement cartridge available to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting...
... your country/region, and then click Contact HP for technical support. Visit the HP online support Web site at www.hp.com/support. It is available to all HP customers. Call HP support. For a list of support phone ...printer slows down to allow it to replace the ink cartridges until print quality becomes unacceptable. Check the documentation that are available when you receive a low-ink warning message, consider having a replacement cartridge available to qualified online support specialists • Software and driver updates for the product • Valuable product and troubleshooting...