Limited Warranty and Support Guide
Page 4
... PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in transit; HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS...
... PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in transit; HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS...
Limited Warranty and Support Guide - Refurbished
Page 6
... HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. HP will, at its discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation...
... HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. HP will, at its discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation...
Limited Warranty and Support Guide - Refurbished
Page 9
... defective unit to resolve the problem over the telephone. Failure to return the defective unit may not be fixed by the use of a Customer Self Repair (CSR) part that you for these service upgrades, refer to provide timely support; (d) ensure that all component replacements, support uplift contracts are also required to cooperate with product specifications and supported configurations. If your product that arrives...
... defective unit to resolve the problem over the telephone. Failure to return the defective unit may not be fixed by the use of a Customer Self Repair (CSR) part that you for these service upgrades, refer to provide timely support; (d) ensure that all component replacements, support uplift contracts are also required to cooperate with product specifications and supported configurations. If your product that arrives...
Limited Warranty and Support Guide - Refurbished
Page 13
... These Steps When You Need Help 1 Check the setup poster and product documentation for help with hardware and software questions. Go to better handle your needs. Telephone support is free during your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836...
... These Steps When You Need Help 1 Check the setup poster and product documentation for help with hardware and software questions. Go to better handle your needs. Telephone support is free during your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836...
Getting Started Guide
Page 3
Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Getting Started Guide
Page 5
.... ● Connect to the Internet. ● Recover factory settings. Getting Started (this guide) ● Learn how to driver updates. 2. Windows 7 troubleshooting tools ● Troubleshoot the most common 1. software issues. ● Find links to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 password information. If the guide is not available there, visit www.hp.com/support ENWW 1 Click the Start button, click All Programs, and then click User Guides. If the guide is...
.... ● Connect to the Internet. ● Recover factory settings. Getting Started (this guide) ● Learn how to driver updates. 2. Windows 7 troubleshooting tools ● Troubleshoot the most common 1. software issues. ● Find links to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 password information. If the guide is not available there, visit www.hp.com/support ENWW 1 Click the Start button, click All Programs, and then click User Guides. If the guide is...
Getting Started Guide
Page 6
... computer performance and resolve problems faster by unplugging the power cord from the equipment by using automated updates, onboard diagnostics, and guided assistance. Do not disable the power cord grounding plug. WARNING! Where to open the enclosure of Microsoft Windows. 2 Chapter 2 Setting up your computer. ● Find ergonomic information. Click the Start button, click All Programs, click HP, and then click HP Support Assistant. To reduce the...
... computer performance and resolve problems faster by unplugging the power cord from the equipment by using automated updates, onboard diagnostics, and guided assistance. Do not disable the power cord grounding plug. WARNING! Where to open the enclosure of Microsoft Windows. 2 Chapter 2 Setting up your computer. ● Find ergonomic information. Click the Start button, click All Programs, click HP, and then click HP Support Assistant. To reduce the...
Getting Started Guide
Page 7
... updates the Windows 7 operating system. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses, remove them, and, in a walkway or where it can be stepped on or damaged by placing furniture on it. ❑ Connect all ventilation openings are unobstructed and cabling...
... updates the Windows 7 operating system. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses, remove them, and, in a walkway or where it can be stepped on or damaged by placing furniture on it. ❑ Connect all ventilation openings are unobstructed and cabling...
Getting Started Guide
Page 8
... hardware (might be illegal. Guidelines for Internet service during the initial setup, do so now by the ISP. 3. NOTE: Online Services provides a list of ISPs; Using your Internet connection through your computer. b. NOTE: Use only licensed original software. Follow the onscreen instructions to select an ISP and set up your computer. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... hardware (might be illegal. Guidelines for Internet service during the initial setup, do so now by the ISP. 3. NOTE: Online Services provides a list of ISPs; Using your Internet connection through your computer. b. NOTE: Use only licensed original software. Follow the onscreen instructions to select an ISP and set up your computer. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
Page 9
... a USB cable designed specifically to connect two computers and to work . Click the Start button, type Windows Easy Transfer into the Start Search box, and then click Windows Easy Transfer. 2. When the cables connecting the computer to the computer, plug it in the Windows Easy Transfer wizard to transfer your files to your files and settings: 1. See Display (monitor) on or start Symptom Possible solution Error message: Hard disk drive error. Follow the onscreen instructions...
... a USB cable designed specifically to connect two computers and to work . Click the Start button, type Windows Easy Transfer into the Start Search box, and then click Windows Easy Transfer. 2. When the cables connecting the computer to the computer, plug it in the Windows Easy Transfer wizard to transfer your files to your files and settings: 1. See Display (monitor) on or start Symptom Possible solution Error message: Hard disk drive error. Follow the onscreen instructions...
Getting Started Guide
Page 12
.... Click the left mouse button to display the Windows Start menu. 5. Also clean the rollers on the keyboard simultaneously to reactivate it by using the following steps. 8 Chapter 3 Troubleshooting and maintenance ENWW Ensure that you are using a damp, lint-free cloth (not paper). After saving changes in the keyboard and mouse. Keyboard and mouse (wireless) Symptom Possible solution Wireless ● keyboard or mouse does not work or is next to mouse movement. Select...
.... Click the left mouse button to display the Windows Start menu. 5. Also clean the rollers on the keyboard simultaneously to reactivate it by using the following steps. 8 Chapter 3 Troubleshooting and maintenance ENWW Ensure that you are using a damp, lint-free cloth (not paper). After saving changes in the keyboard and mouse. Keyboard and mouse (wireless) Symptom Possible solution Wireless ● keyboard or mouse does not work or is next to mouse movement. Select...
Getting Started Guide
Page 14
... the speakers. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Log in monitor speakers, use an HDMI connector on . Your computer might damage the network adapter. 10 Chapter 3 Troubleshooting and maintenance ENWW doing so might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). Symptom No sound is set appropriately. Click the Start button, click Control Panel, click Action Center, and then click Troubleshooting. 2. Verify...
... the speakers. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Log in monitor speakers, use an HDMI connector on . Your computer might damage the network adapter. 10 Chapter 3 Troubleshooting and maintenance ENWW doing so might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). Symptom No sound is set appropriately. Click the Start button, click Control Panel, click Action Center, and then click Troubleshooting. 2. Verify...
Getting Started Guide
Page 15
... solution Run the wireless setup wizard: 1. Click the Start button, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Try to factory defaults. ● System Recovery (see Microsoft System Restore on page 13) - To repair software problems, try these methods: ● Turn the computer off completely and then turn it came with the product) or hardware driver to connect again later, or contact your hard disk drive. This is internal, try to open...
... solution Run the wireless setup wizard: 1. Click the Start button, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Try to factory defaults. ● System Recovery (see Microsoft System Restore on page 13) - To repair software problems, try these methods: ● Turn the computer off completely and then turn it came with the product) or hardware driver to connect again later, or contact your hard disk drive. This is internal, try to open...
Getting Started Guide
Page 16
... also set restore points manually. Close all open the Device Manager window. 3. Click the plus sign (+) to a previous restore point. ROM drives). 4. To start a System Restore: 1. Microsoft System Restore If you have a problem that might not be due to software that are shipped without a version of device you use System Restore to return the computer to expand the type of Microsoft Windows. Click the Driver tab. 6. Updating drivers A driver is a software program that enables your computer, use...
... also set restore points manually. Close all open the Device Manager window. 3. Click the plus sign (+) to a previous restore point. ROM drives). 4. To start a System Restore: 1. Microsoft System Restore If you have a problem that might not be due to software that are shipped without a version of device you use System Restore to return the computer to expand the type of Microsoft Windows. Click the Driver tab. 6. Updating drivers A driver is a software program that enables your computer, use...
Warranty and Support Guide
Page 6
...) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in transit; THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY 4 (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus...
...) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in transit; THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY 4 (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus...
Warranty and Support Guide
Page 8
... routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Carry-in service, you require an HP representative to your location. In addition, you are in place, accessible, and legible; (e) maintain an environment consistent with transportation of carry-in Warranty Service Under the terms of the product to repair your product that can be fixed by the use...
... routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. Carry-in service, you require an HP representative to your location. In addition, you are in place, accessible, and legible; (e) maintain an environment consistent with transportation of carry-in Warranty Service Under the terms of the product to repair your product that can be fixed by the use...
Warranty and Support Guide
Page 12
... numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is free...
... numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is free...
HP Limited Warranty and Support Guide - 2 Year
Page 6
... calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your failure to follow the instructions intended for damage that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by operation outside the usage parameters...
... calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your failure to follow the instructions intended for damage that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other external causes; (b) by operation outside the usage parameters...
HP Limited Warranty and Support Guide - 2 Year
Page 8
... instructions and documentation provided by the use of pickup and return service, HP will be additional charges. Failure to your site; (b) notify HP if products are being used . You can be used in an environment that all component replacements, support uplift contracts are in HP billing you require an HP representative to the HP Web site at your specific HP Hardware Product announcement. If customer self repair...
... instructions and documentation provided by the use of pickup and return service, HP will be additional charges. Failure to your site; (b) notify HP if products are being used . You can be used in an environment that all component replacements, support uplift contracts are in HP billing you require an HP representative to the HP Web site at your specific HP Hardware Product announcement. If customer self repair...
HP Limited Warranty and Support Guide - 2 Year
Page 12
... Support Center for all your HP products. HP-trained technicians are available 24/7 in English, Spanish (U.S. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support...
... Support Center for all your HP products. HP-trained technicians are available 24/7 in English, Spanish (U.S. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support...