User Guide
Page 5
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
... your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance ...20 Schedules and tasks ...20 Cleaning your computer ...21 8 Using HP PC Hardware Diagnostics (UEFI 23 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 v
User Guide
Page 7
specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help from the Windows community Go...
specifications for your computer model ● Order parts and find additional troubleshooting help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help from the Windows community Go...
User Guide
Page 9
... surge protection device, and then connect the device to each downloaded update. 4. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Open your computer operating system. Enter your equipment: ● Place the computer in the Find by using surge protection with these signal inputs as well. Follow the on-screen instructions to your computer model name and number in a location away from...
... surge protection device, and then connect the device to each downloaded update. 4. From the Start screen, type control panel, select Control Panel, select System and Security, and then select System. Open your computer operating system. Enter your equipment: ● Place the computer in the Find by using surge protection with these signal inputs as well. Follow the on-screen instructions to your computer model name and number in a location away from...
User Guide
Page 10
... user guides. NOTE: Use only licensed original software. If you might not be illegal. Follow the software manufacturer's directions to a wired network: 1. NOTE: A security solution is designed as a deterrent, but it might want to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from the Start screen, type support, and then select the HP Support Assistant app. To connect to install the new software. Plug an 8-pin...
... user guides. NOTE: Use only licensed original software. If you might not be illegal. Follow the software manufacturer's directions to a wired network: 1. NOTE: A security solution is designed as a deterrent, but it might want to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from the Start screen, type support, and then select the HP Support Assistant app. To connect to install the new software. Plug an 8-pin...
User Guide
Page 11
... Windows key on the country or region, the keys and keyboard functions of the combination. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse...
... Windows key on the country or region, the keys and keyboard functions of the combination. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse...
User Guide
Page 15
... Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on page 10. Press ctrl+alt+delete. 2. Computer does not start Symptom Possible solution Error message: hard 1. For more extensive troubleshooting refer to the AC outlet are still having trouble, contact support. If Windows opens, immediately back up , or using any programs that the cables connecting the computer...
... Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on page 10. Press ctrl+alt+delete. 2. Computer does not start Symptom Possible solution Error message: hard 1. For more extensive troubleshooting refer to the AC outlet are still having trouble, contact support. If Windows opens, immediately back up , or using any programs that the cables connecting the computer...
User Guide
Page 16
... detected, turn off . Select a different resolution from Sleep mode. Press the Sleep button (select models only), or esc, to your computer has an internal fan, be in Windows. Click Apply, and then click Keep changes. Display (monitor) Symptom Possible solution Screen is blank, and Reconnect the power cable to redisplay the screen image. Screen is blank Press the space bar on the screen are Adjust the monitor resolution setting in an...
... detected, turn off . Select a different resolution from Sleep mode. Press the Sleep button (select models only), or esc, to your computer has an internal fan, be in Windows. Click Apply, and then click Keep changes. Display (monitor) Symptom Possible solution Screen is blank, and Reconnect the power cable to redisplay the screen image. Screen is blank Press the space bar on the screen are Adjust the monitor resolution setting in an...
User Guide
Page 19
... Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on . If the antenna is produced Possible solution Be sure that you are connected to a better position. Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel...
... Sharing Center. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on . If the antenna is produced Possible solution Be sure that you are connected to a better position. Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel...
User Guide
Page 20
... the software program or hardware driver. Updating device drivers Complete the following procedure to update a driver, or to revert to add restore points manually: 1. or - Close all the data files that you want to an earlier version of the driver if the new one does not solve your computer to a previous restore point. To update a driver, select Update Driver, and then follow the on -screen instructions. - From the Start screen, type control panel, and then select Control Panel. 3.
... the software program or hardware driver. Updating device drivers Complete the following procedure to update a driver, or to revert to add restore points manually: 1. or - Close all the data files that you want to an earlier version of the driver if the new one does not solve your computer to a previous restore point. To update a driver, select Update Driver, and then follow the on -screen instructions. - From the Start screen, type control panel, and then select Control Panel. 3.
User Guide
Page 21
... directly from the original source (for example, discs or the Internet). Confirm that are damaged, you can reinstall them by using HP Recovery Manager (select models only). Select Drivers and Applications Reinstall. From the Start screen, type recovery, and then select HP Recovery Manager. From the Start screen, type control panel, and then select Control Panel. 3. Close all software programs and folders. 2. To uninstall a program: 1. NOTE: Do not use HP Recovery Manager to remove, and then select Uninstall.
... directly from the original source (for example, discs or the Internet). Confirm that are damaged, you can reinstall them by using HP Recovery Manager (select models only). Select Drivers and Applications Reinstall. From the Start screen, type recovery, and then select HP Recovery Manager. From the Start screen, type control panel, and then select Control Panel. 3. Close all software programs and folders. 2. To uninstall a program: 1. NOTE: Do not use HP Recovery Manager to remove, and then select Uninstall.
User Guide
Page 23
... the Start screen, type recovery, and then select HP Recovery Manager. Press the power button to perform a system recovery: 1. Follow the on -screen instructions. System recovery options 17 To perform a system recovery using discs, insert the next system recovery disc when prompted. 7. When the recovery is working , create a backup DVD or backup USB flash drive containing all the data files you want to save, and then remove the backup media from recovery media CAUTION: System Recovery deletes all peripheral devices, and turn...
... the Start screen, type recovery, and then select HP Recovery Manager. Press the power button to perform a system recovery: 1. Follow the on -screen instructions. System recovery options 17 To perform a system recovery using discs, insert the next system recovery disc when prompted. 7. When the recovery is working , create a backup DVD or backup USB flash drive containing all the data files you want to save, and then remove the backup media from recovery media CAUTION: System Recovery deletes all peripheral devices, and turn...
User Guide
Page 24
... create your computer model (typically one set of blank discs needed to make the set of the drive required to bring up the boot menu. You will be sure to use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on the media is correct. You can create only one to turn on -screen instructions.
... create your computer model (typically one set of blank discs needed to make the set of the drive required to bring up the boot menu. You will be sure to use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on the media is correct. You can create only one to turn on -screen instructions.
User Guide
Page 25
From the Start screen, type recovery, and then select HP Recovery Manager. Follow the on -screen instructions. Recovery media 19 Label each disc as you cannot continue. Connect the USB flash drive to run System Recovery. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. The system may not be able to start from the list of media. Be sure to create the recovery drive. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Follow...
From the Start screen, type recovery, and then select HP Recovery Manager. Follow the on -screen instructions. Recovery media 19 Label each disc as you cannot continue. Connect the USB flash drive to run System Recovery. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. The system may not be able to start from the list of media. Be sure to create the recovery drive. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Follow...
User Guide
Page 26
From the Start screen, type disk. 3. Software updates Use Windows Update to an external hard drive. 20 Chapter 7 Maintenance Use System Recovery to free up your data Use CD or DVD recording software that is important that accumulate and slow down , depending on the computer usage. Make a backup of important information, including personal files, e-mail messages, and Website bookmarks. See System Recovery on page 16 for proper maintenance. As needed Backing up disk space. 2. Also...
From the Start screen, type disk. 3. Software updates Use Windows Update to an external hard drive. 20 Chapter 7 Maintenance Use System Recovery to free up your data Use CD or DVD recording software that is important that accumulate and slow down , depending on the computer usage. Make a backup of important information, including personal files, e-mail messages, and Website bookmarks. See System Recovery on page 16 for proper maintenance. As needed Backing up disk space. 2. Also...
User Guide
Page 29
... your operating system. 5. When the diagnostic tool opens, use the keyboard arrow keys to a USB device NOTE: Instructions for the diagnostic tools, in English only. 1. Downloading HP PC Hardware Diagnostics (UEFI) to select the type of the page, and then click Download Drivers. 3. or - Downloading HP PC Hardware Diagnostics (UEFI) to stop a diagnostic test, press esc. Turn on -screen instructions. Point to Support, located at the top of diagnostic test you need to a USB device 23 or - Click Download, and then select Run. 8 Using HP PC Hardware Diagnostics (UEFI) HP...
... your operating system. 5. When the diagnostic tool opens, use the keyboard arrow keys to a USB device NOTE: Instructions for the diagnostic tools, in English only. 1. Downloading HP PC Hardware Diagnostics (UEFI) to select the type of the page, and then click Download Drivers. 3. or - Downloading HP PC Hardware Diagnostics (UEFI) to stop a diagnostic test, press esc. Turn on -screen instructions. Point to Support, located at the top of diagnostic test you need to a USB device 23 or - Click Download, and then select Run. 8 Using HP PC Hardware Diagnostics (UEFI) HP...
User Guide
Page 32
... the computer was working properly before attempting to upgrade your new computer. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your hardware, do it on, immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your...
... the computer was working properly before attempting to upgrade your new computer. Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of your hardware, do it on, immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your...
Regulatory, Safety and Environmental Notices User Guide
Page 7
... 25 Norway and Sweden: Cable grounding notice for products with a TV tuner 25 Taiwan BSMI notice ...25 4 Safety notices for desktops, thin clients and personal workstations 26 Important safety information ...26 Installation conditions ...26 Battery replacement notice ...27 Headset and earphone volume level notice 27 Laser safety ...28 Power supply and power cord set requirements 28 Power supply class I grounding requirements...
... 25 Norway and Sweden: Cable grounding notice for products with a TV tuner 25 Taiwan BSMI notice ...25 4 Safety notices for desktops, thin clients and personal workstations 26 Important safety information ...26 Installation conditions ...26 Battery replacement notice ...27 Headset and earphone volume level notice 27 Laser safety ...28 Power supply and power cord set requirements 28 Power supply class I grounding requirements...
Regulatory, Safety and Environmental Notices User Guide
Page 38
Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may not provide adequate fault protection. Power supply and power cord set requirements Power supply class I grounding requirements For protection from fault currents, the equipment shall be provided with those specified herein. ● Allow only HP Authorized Service technicians to repair the unit...
Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may not provide adequate fault protection. Power supply and power cord set requirements Power supply class I grounding requirements For protection from fault currents, the equipment shall be provided with those specified herein. ● Allow only HP Authorized Service technicians to repair the unit...
Regulatory, Safety and Environmental Notices User Guide
Page 40
... outlet and disconnect the antenna or cable system. Table 4-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810.21) 5 Antenna Discharge Unit (NEC Section 810.20) 6 Ground Clamp 7 Antenna Lead-in Wire Note to CATV system installer This reminder is electrically grounded...
... outlet and disconnect the antenna or cable system. Table 4-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810.21) 5 Antenna Discharge Unit (NEC Section 810.20) 6 Ground Clamp 7 Antenna Lead-in Wire Note to CATV system installer This reminder is electrically grounded...
Regulatory, Safety and Environmental Notices User Guide
Page 49
... Part Name Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr(VI)) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Optical disk drive X O O O O O Optional docking device X O O O O O Power adapter X O O O O O Power supply X O O O O O Remote control X O O O O O Smart card/Java™ card X O O O O O reader Speakers, external X O O O O O TV tuner X O O O O O USB flash memory drive X O O O O O USB hub X O O O O O Web camera X O O O O O Wireless receiver X O O O O O Wireless...
... Part Name Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr(VI)) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Optical disk drive X O O O O O Optional docking device X O O O O O Power adapter X O O O O O Power supply X O O O O O Remote control X O O O O O Smart card/Java™ card X O O O O O reader Speakers, external X O O O O O TV tuner X O O O O O USB flash memory drive X O O O O O USB hub X O O O O O Web camera X O O O O O Wireless receiver X O O O O O Wireless...