Wired/Wireless Networking Guide
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...2 (Windows only 11 Configure your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using this product to reduce risk...the line cord cannot be damaged. 8. If the product does not operate normally, see www.hp.com/go/inkusage. For more information see Maintain and troubleshoot. 9. If you are no one can step on a stable surface. 7.
...2 (Windows only 11 Configure your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using this product to reduce risk...the line cord cannot be damaged. 8. If the product does not operate normally, see www.hp.com/go/inkusage. For more information see Maintain and troubleshoot. 9. If you are no one can step on a stable surface. 7.
Wired/Wireless Networking Guide
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... you are still encountering problems, follow the suggestions provided in the Basic troubleshooting section. Basic troubleshooting If you still are encountering problems connecting the HP Officejet/Officejet Pro device to your wireless network or computer is weak or if there is interference on the wireless network, the HP device might not be able to detect the signal. To turn...
... you are still encountering problems, follow the suggestions provided in the Basic troubleshooting section. Basic troubleshooting If you still are encountering problems connecting the HP Officejet/Officejet Pro device to your wireless network or computer is weak or if there is interference on the wireless network, the HP device might not be able to detect the signal. To turn...
Wired/Wireless Networking Guide
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... indicator lights, one that the computer is connected to your computer. To run the Wireless Network Test from the router connects to your network (page 7) 2. If your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to your network (page 8) 3. If you have tried the suggestions provided in the Basic troubleshooting section and...
... indicator lights, one that the computer is connected to your computer. To run the Wireless Network Test from the router connects to your network (page 7) 2. If your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to your network (page 8) 3. If you have tried the suggestions provided in the Basic troubleshooting section and...
Wired/Wireless Networking Guide
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... Click Start, click Control Panel, and then double-click Printers. 2. Do one of the HP device as you continue to see "Configure your firewall settings to allow the computer and HP Officejet/Officejet Pro device to the next section for printing or scanning). If you are able to... you cannot access the EWS and are sure both the computer and HP device have the HP software installed, you are using the HP device (for additional troubleshooting help. 4. Click Start, point to sections 4 and 5. Solving wireless (802.11) problems 9 If the printers on the Network Configuration...
... Click Start, click Control Panel, and then double-click Printers. 2. Do one of the HP device as you continue to see "Configure your firewall settings to allow the computer and HP Officejet/Officejet Pro device to the next section for printing or scanning). If you are able to... you cannot access the EWS and are sure both the computer and HP device have the HP software installed, you are using the HP device (for additional troubleshooting help. 4. Click Start, point to sections 4 and 5. Solving wireless (802.11) problems 9 If the printers on the Network Configuration...
Wireless-Getting Started Guide
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... no one can step on or trip over the line cord, and the line cord cannot be damaged. 8. Contents English Set up Wireless (802.11) communication 4 Step 1: Obtain required information and equipment 4 Step 2: Connect the HP Officejet/Officejet Pro device to your wireless network 5 Step 3: Install software for your HP Officejet/Officejet Pro device 5 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change...
... no one can step on or trip over the line cord, and the line cord cannot be damaged. 8. Contents English Set up Wireless (802.11) communication 4 Step 1: Obtain required information and equipment 4 Step 2: Connect the HP Officejet/Officejet Pro device to your wireless network 5 Step 3: Install software for your HP Officejet/Officejet Pro device 5 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change...
Wireless-Getting Started Guide
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... encountering problems, follow the suggestions provided in the Advanced troubleshooting section. Basic troubleshooting If you are using your wireless network, complete the following sections provide assistance if you still are encountering problems connecting the HP Officejet/Officejet Pro device to turn them back on wireless capabilities. NOTE: If your HP device supports Ethernet networking, make sure that might help...
... encountering problems, follow the suggestions provided in the Advanced troubleshooting section. Basic troubleshooting If you are using your wireless network, complete the following sections provide assistance if you still are encountering problems connecting the HP Officejet/Officejet Pro device to turn them back on wireless capabilities. NOTE: If your HP device supports Ethernet networking, make sure that might help...
Wireless-Getting Started Guide
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...status information. Follow the onscreen instructions. Make sure the HP Officejet/Officejet Pro device is running (Windows only) (page 9) 1. Usually there are two indicator lights, one that is on and another that your computer's wireless has been turned on. (For more information, click the...not see the documentation available with the router, the Ethernet cable, or your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to Not Connected. c. Advanced troubleshooting If you to Connected. If the lights are not using a unique network ...
...status information. Follow the onscreen instructions. Make sure the HP Officejet/Officejet Pro device is running (Windows only) (page 9) 1. Usually there are two indicator lights, one that is on and another that your computer's wireless has been turned on. (For more information, click the...not see the documentation available with the router, the Ethernet cable, or your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to Not Connected. c. Advanced troubleshooting If you to Connected. If the lights are not using a unique network ...
Wireless-Getting Started Guide
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... printer icon for additional troubleshooting help. 5. NOTE: If there is more information see "Configure your firewall to work with HP devices" on page 11. Click Start, click Control Panel, and then double-click Printers. 2. For more than one of the printer driver ...HP Officejet/Officejet Pro device to communicate with each other over the network. Click Start, click Control Panel, and then double-click Printers. 2. To check the HP device's status, complete the following , depending on page 11. Do one icon in the Printers or Printers and Faxes folder is connected wirelessly...
... printer icon for additional troubleshooting help. 5. NOTE: If there is more information see "Configure your firewall to work with HP devices" on page 11. Click Start, click Control Panel, and then double-click Printers. 2. For more than one of the printer driver ...HP Officejet/Officejet Pro device to communicate with each other over the network. Click Start, click Control Panel, and then double-click Printers. 2. To check the HP device's status, complete the following , depending on page 11. Do one icon in the Printers or Printers and Faxes folder is connected wirelessly...
User Guide
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...Mac OS X 164 To set up wireless communication using the device control panel with wireless setup wizard ...164 Connect the device using an ad hoc wireless network connection 165 To turn off wireless communication 165 Configure your firewall to work with HP devices 165 Change the connection method 166... to Bluetooth devices 172 Reset Bluetooth settings via the embedded Web server 172 Uninstall and reinstall the software 172 11 Maintain and troubleshoot Replace the ink cartridges ...175 Maintain the printheads ...176 To check printhead health 177 To print the print quality diagnostic page...
...Mac OS X 164 To set up wireless communication using the device control panel with wireless setup wizard ...164 Connect the device using an ad hoc wireless network connection 165 To turn off wireless communication 165 Configure your firewall to work with HP devices 165 Change the connection method 166... to Bluetooth devices 172 Reset Bluetooth settings via the embedded Web server 172 Uninstall and reinstall the software 172 11 Maintain and troubleshoot Replace the ink cartridges ...175 Maintain the printheads ...176 To check printhead health 177 To print the print quality diagnostic page...
User Guide
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...wireless problems ...224 Basic wireless troubleshooting 224 Advanced wireless troubleshooting 225 Make sure your computer is connected to your network 226 Make sure that the HP device is connected to your network 227 Check to see if the firewall software is blocking communication 228 Make sure the HP device is online and ready 228 Your wireless... router is using a hidden SSID 229 Make sure the wireless version of the HP device is set as the default printer driver (Windows ...
...wireless problems ...224 Basic wireless troubleshooting 224 Advanced wireless troubleshooting 225 Make sure your computer is connected to your network 226 Make sure that the HP device is connected to your network 227 Check to see if the firewall software is blocking communication 228 Make sure the HP device is online and ready 228 Your wireless... router is using a hidden SSID 229 Make sure the wireless version of the HP device is set as the default printer driver (Windows ...
User Guide
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Fax Getting Started Guide Provides instructions for setting up the device's wireless function. Wireless Getting Started Guide (some models only) Provides instructions for the product • Finding the device model number • Accessibility ... started 11 Find other resources for setting up the device's fax function. HP Digital Solutions Getting Started Guide (some features might not be available. Readme file and release notes Provide late-breaking information and troubleshooting tips. For more information, see Operating system compatibility. A printed version of...
Fax Getting Started Guide Provides instructions for setting up the device's wireless function. Wireless Getting Started Guide (some models only) Provides instructions for the product • Finding the device model number • Accessibility ... started 11 Find other resources for setting up the device's fax function. HP Digital Solutions Getting Started Guide (some features might not be available. Readme file and release notes Provide late-breaking information and troubleshooting tips. For more information, see Operating system compatibility. A printed version of...
User Guide
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...change the IP address, turn the wireless radio On or Off and to change...wireless capability c. For more information, see To clean the printheads. • Calibrate linefeed : Allows you to calibrate the colors... wireless radio on the network settings. General:...Wireless Network Tutorial - Click the Network Settings tab. 3. Print Wireless Network Test Report - View Wireless Network FAQs - button. Wireless settings (only available if the printer supports wireless... a. only for printers with wireless capability d. only for printers with wireless capability 120 Configure and manage...
...change the IP address, turn the wireless radio On or Off and to change...wireless capability c. For more information, see To clean the printheads. • Calibrate linefeed : Allows you to calibrate the colors... wireless radio on the network settings. General:...Wireless Network Tutorial - Click the Network Settings tab. 3. Print Wireless Network Test Report - View Wireless Network FAQs - button. Wireless settings (only available if the printer supports wireless... a. only for printers with wireless capability d. only for printers with wireless capability 120 Configure and manage...
User Guide
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... the IP address, subnet mask, default gateway, as well as the hardware address of the device. 3. 802.11 Wireless: Shows information about the active wireless network connection, such as the total unicast broadcast packets transmitted and received, and the administrator details. • mDNS: ...the IP address, the communication mode, the network name, authentication type, and signal strength. 4. Chapter 10 to help troubleshoot network connectivity problems. If you need to call HP, it is not used. • SLP: Shows information about the active Multicast Domain Name System (mDNS) connection....
... the IP address, subnet mask, default gateway, as well as the hardware address of the device. 3. 802.11 Wireless: Shows information about the active wireless network connection, such as the total unicast broadcast packets transmitted and received, and the administrator details. • mDNS: ...the IP address, the communication mode, the network name, authentication type, and signal strength. 4. Chapter 10 to help troubleshoot network connectivity problems. If you need to call HP, it is not used. • SLP: Shows information about the active Multicast Domain Name System (mDNS) connection....
User Guide
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... either On or Off. By trusting all computers on the local subnet, add incoming UDP port 427 to see General troubleshooting tips and resources. Double click the Wireless Network Connection icon. If you encounter these problems: • Printer not found . To restore the network defaults complete ...the device to print, print job stuck in your home can be preventing communication, if you do not have already successfully installed HP software and experience problems, try the following steps: Reset the administrator password and network settings: Select Setup, select Network, and ...
... either On or Off. By trusting all computers on the local subnet, add incoming UDP port 427 to see General troubleshooting tips and resources. Double click the Wireless Network Connection icon. If you encounter these problems: • Printer not found . To restore the network defaults complete ...the device to print, print job stuck in your home can be preventing communication, if you do not have already successfully installed HP software and experience problems, try the following steps: Reset the administrator password and network settings: Select Setup, select Network, and ...
User Guide
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... • Solve copy problems • Solve scan problems • Solve fax problems • Solve HP Digital Solutions problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams • Errors (Windows) Replace the ink cartridges You can... away. NOTE: To find out which ink cartridges work with your device, see Use device management tools. For information on recycling used ink supplies, see HP inkjet supplies recycling program.
... • Solve copy problems • Solve scan problems • Solve fax problems • Solve HP Digital Solutions problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams • Errors (Windows) Replace the ink cartridges You can... away. NOTE: To find out which ink cartridges work with your device, see Use device management tools. For information on recycling used ink supplies, see HP inkjet supplies recycling program.
User Guide
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... the device. • Make sure that the media is loaded correctly in the input tray and is not jammed in the Printers folder. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems... • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems • The device shuts down list.
... the device. • Make sure that the media is loaded correctly in the input tray and is not jammed in the Printers folder. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems... • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems • The device shuts down list.
User Guide
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If the problem persists, visit the HP Web site (www.hp.com/support) for a network environment Ensure the correct device driver and printer driver port are installed or replaced, the device automatically prints a ...are secure. • If the device is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless problems. Check the device setup For more information about network connections, see General troubleshooting tips and resources. For more information on control-panel display A non-recoverable error has occurred Disconnect...
If the problem persists, visit the HP Web site (www.hp.com/support) for a network environment Ensure the correct device driver and printer driver port are installed or replaced, the device automatically prints a ...are secure. • If the device is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless problems. Check the device setup For more information about network connections, see General troubleshooting tips and resources. For more information on control-panel display A non-recoverable error has occurred Disconnect...
User Guide
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...224 Maintain and troubleshoot Problems connecting to a wired network (Windows) • If the Link light on the network connector does not turn on the same subnet as a conflict with the network after completing the wireless setup and software installation, perform one or more ...; Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the order presented. Solve wireless problems If the device is unable to communicate with a personal firewall) by doing so. NOTE: If your HP device supports Ethernet networking, make sure that an Ethernet cable has...
...224 Maintain and troubleshoot Problems connecting to a wired network (Windows) • If the Link light on the network connector does not turn on the same subnet as a conflict with the network after completing the wireless setup and software installation, perform one or more ...; Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the order presented. Solve wireless problems If the device is unable to communicate with a personal firewall) by doing so. NOTE: If your HP device supports Ethernet networking, make sure that an Ethernet cable has...
User Guide
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...buttons. Restart components of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is connected to your network • Make sure that might help solve the problem. Advanced wireless troubleshooting If you still are still ...unable to connect to your HP device to the wireless network, try the following suggestions in the order presented: • Make sure your computer is ...
...buttons. Restart components of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is connected to your network • Make sure that might help solve the problem. Advanced wireless troubleshooting If you still are still ...unable to connect to your HP device to the wireless network, try the following suggestions in the order presented: • Make sure your computer is ...
User Guide
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...connection status of connections. Mac OS X ▲ Click the AirPort icon in English.) 226 Maintain and troubleshoot The connection status should change to Not Connected. If the wireless connection is not yours. Or Click Start, select Settings, click Control Panel, double-click Network Connections, ...This Web site is connected to AirPort in the list of your computer is only available in the menu bar at www.hp.com/sbso/wireless/tools-setup.html? For more detailed information about your computer.) 2. If you continue to Network Connections, and then click ...
...connection status of connections. Mac OS X ▲ Click the AirPort icon in English.) 226 Maintain and troubleshoot The connection status should change to Not Connected. If the wireless connection is not yours. Or Click Start, select Settings, click Control Panel, double-click Network Connections, ...This Web site is connected to AirPort in the list of your computer is only available in the menu bar at www.hp.com/sbso/wireless/tools-setup.html? For more detailed information about your computer.) 2. If you continue to Network Connections, and then click ...