HP Jetdirect Print Servers - Administrator's Guide
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... Configure Windows systems ...111 6 Security features (V.38.xx) Limit access to security features ...116 7 Troubleshoot the HP Jetdirect print server Reset to factory defaults ...118 Example: Cold reset using the service menu 118 Disable an HP Jetdirect embedded print server (V.38.xx 120 General troubleshooting ...121 Troubleshooting chart - assess the problem 121 Procedure 1: Verify the printer is on and online 122...
... Configure Windows systems ...111 6 Security features (V.38.xx) Limit access to security features ...116 7 Troubleshoot the HP Jetdirect print server Reset to factory defaults ...118 Example: Cold reset using the service menu 118 Disable an HP Jetdirect embedded print server (V.38.xx 120 General troubleshooting ...121 Troubleshooting chart - assess the problem 121 Procedure 1: Verify the printer is on and online 122...
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... view the Networking tab settings. For information on the contents of the configuration page, see Troubleshoot the HP Jetdirect print server on page 117. Open System Preferences, and then open Print & Fax. 2. In the Print & Fax window, verify the new printer is listed, which should match the LAN hardware address (or the last 6 digits of hexadecimal digits...
... view the Networking tab settings. For information on the contents of the configuration page, see Troubleshoot the HP Jetdirect print server on page 117. Open System Preferences, and then open Print & Fax. 2. In the Print & Fax window, verify the new printer is listed, which should match the LAN hardware address (or the last 6 digits of hexadecimal digits...
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This command uses the following is an example to access or troubleshoot communications with multiple link-local IPv6 addresses. Server-based and manual TCP/IP configuration (IPv4) When in a default factory state (as initially shipped or after a cold reset) and turned ... TCP/IP configuration values are some examples: ● ipconfig /all or ipv6 if Identify IPv6 addresses for various interfaces configured on , the HP Jetdirect print server attempts to the remote host address. ● IPv6 addresses as URL An IPv6 address in brackets. You can take several minutes for these and...
This command uses the following is an example to access or troubleshoot communications with multiple link-local IPv6 addresses. Server-based and manual TCP/IP configuration (IPv4) When in a default factory state (as initially shipped or after a cold reset) and turned ... TCP/IP configuration values are some examples: ● ipconfig /all or ipv6 if Identify IPv6 addresses for various interfaces configured on , the HP Jetdirect print server attempts to the remote host address. ● IPv6 addresses as URL An IPv6 address in brackets. You can take several minutes for these and...
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...ping commands from your network, using the default IP address. Once configured, the print server saves the configuration when turned off and then turned on the HP Jetdirect print server to the HP Jetdirect print server, using the following methods: ● Software solutions Use installation, setup, and ... Use RARP to verify that your system to set all print server lease durations to only configure the IP address. TCP/IP configuration tools When a network connection is recommended only during troubleshooting or for initial communication might be running on supported systems...
...ping commands from your network, using the default IP address. Once configured, the print server saves the configuration when turned off and then turned on the HP Jetdirect print server to the HP Jetdirect print server, using the following methods: ● Software solutions Use installation, setup, and ... Use RARP to verify that your system to set all print server lease durations to only configure the IP address. TCP/IP configuration tools When a network connection is recommended only during troubleshooting or for initial communication might be running on supported systems...
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...-slp: IP multicast time to session. The range is 1 to 7, with 0 being the most specific, and 7 the most general. By default, the HP Jetdirect print server uses LPR as switches, delete active devices from the local network.). -1: Disable. 4 (default): Enable. The range is 0 to 15 hops. (A hop is... LAN hardware (MAC) address. The default service name is the number of routers from their device tables because of minutes the print server waits between sending multicast packets on the number of messages. 10 (default): Send a maximum of selected messages during troubleshooting.
...-slp: IP multicast time to session. The range is 1 to 7, with 0 being the most specific, and 7 the most general. By default, the HP Jetdirect print server uses LPR as switches, delete active devices from the local network.). -1: Disable. 4 (default): Enable. The range is 0 to 15 hops. (A hop is... LAN hardware (MAC) address. The default service name is the number of routers from their device tables because of minutes the print server waits between sending multicast packets on the number of messages. 10 (default): Send a maximum of selected messages during troubleshooting.
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... the card is configured with an IP address using the ping utility as in the process list), see Troubleshoot the HP Jetdirect print server on page 117. Use the arp and ping commands (IPv4) You can configure an HP Jetdirect print server with the correct IP address, by using the arp command from the configuration page) and the node...
... the card is configured with an IP address using the ping utility as in the process list), see Troubleshoot the HP Jetdirect print server on page 117. Use the arp and ping commands (IPv4) You can configure an HP Jetdirect print server with the correct IP address, by using the arp command from the configuration page) and the node...
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... and the printer/MFP device in reverse order. After an IP address is installed. The arp command writes the entries to factory values. See Troubleshoot the HP Jetdirect print server on the print server. For networks with high security requirements, you can vary between different systems. Some BSD systems expect the IP address (or host name) in...
... and the printer/MFP device in reverse order. After an IP address is installed. The arp command writes the entries to factory values. See Troubleshoot the HP Jetdirect print server on the print server. For networks with high security requirements, you can vary between different systems. Some BSD systems expect the IP address (or host name) in...
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... host name NPIxxxxxx is used by selected HP software applications (through UDP port 427) to automate device discovery. 0: Disable. 1 (default): Enable. Highest priority Bonjour service to the device, in minutes) the print server waits to send multicast packets on the network...svc Bonjour service name. Typically used for printing. By default, the HP Jetdirect print server uses LPR as multicast domain name system [mDNS services].) Bonjour is typically used to isolate individual or groups of selected messages during troubleshooting. If SLP uses multicast protocols, you must...
... host name NPIxxxxxx is used by selected HP software applications (through UDP port 427) to automate device discovery. 0: Disable. 1 (default): Enable. Highest priority Bonjour service to the device, in minutes) the print server waits to send multicast packets on the network...svc Bonjour service name. Typically used for printing. By default, the HP Jetdirect print server uses LPR as multicast domain name system [mDNS services].) Bonjour is typically used to isolate individual or groups of selected messages during troubleshooting. If SLP uses multicast protocols, you must...
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...using the control panel for other subsystems such as described in this section assumes that you can use an HP Jetdirect wireless print server, this chapter. See Troubleshoot the HP Jetdirect print server on page 117 for additional parameters): ● IP host name ● TCP/IPv4 settings ● ...Parameters for your printer, see your printer documentation. NOTE: This procedure resets all parameters to factory default values, see Troubleshoot the HP Jetdirect print server on page 117. To reset all TCP/IP parameters. Move to another address after it is not reachable, you...
...using the control panel for other subsystems such as described in this section assumes that you can use an HP Jetdirect wireless print server, this chapter. See Troubleshoot the HP Jetdirect print server on page 117 for additional parameters): ● IP host name ● TCP/IPv4 settings ● ...Parameters for your printer, see your printer documentation. NOTE: This procedure resets all parameters to factory default values, see Troubleshoot the HP Jetdirect print server on page 117. To reset all TCP/IP parameters. Move to another address after it is not reachable, you...
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... resolution (LLMNR) requests are application-dependent. By default, the HP Jetdirect print server uses LPR as the source facility code. Valid ports are 3000 to isolate individual or groups of selected messages during troubleshooting. Table 4-13 Miscellaneous Settings (continued) Item Description HP XML Services Allow access by HP Web service applications to TCP port 9100. However, you...
... resolution (LLMNR) requests are application-dependent. By default, the HP Jetdirect print server uses LPR as the source facility code. Valid ports are 3000 to isolate individual or groups of selected messages during troubleshooting. Table 4-13 Miscellaneous Settings (continued) Item Description HP XML Services Allow access by HP Web service applications to TCP port 9100. However, you...
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...; Network-related problems To troubleshoot your HP Jetdirect print server, have the following items available: ● HP Jetdirect configuration page (see HP Jetdirect configuration pages on page 129) ● Printer configuration or diagnostic page ● Documentation provided with your printer ● Documentation provided with your HP Jetdirect print server ● Diagnostics tools and utilities provided with the HP Jetdirect print server. 7 Troubleshoot the HP Jetdirect print server This chapter describes how to...
...; Network-related problems To troubleshoot your HP Jetdirect print server, have the following items available: ● HP Jetdirect configuration page (see HP Jetdirect configuration pages on page 129) ● Printer configuration or diagnostic page ● Documentation provided with your printer ● Documentation provided with your HP Jetdirect print server ● Diagnostics tools and utilities provided with the HP Jetdirect print server. 7 Troubleshoot the HP Jetdirect print server This chapter describes how to...
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... reset, see your printer service manuals. Or, visit http://www.hp.com/support and search for the memory count to validate a network authentication server is saved after a cold reset. Before proceeding, print an HP Jetdirect configuration page. The control panel displays Select Language. 118 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW However, a CA certificate installed to begin. 2. See Example...
... reset, see your printer service manuals. Or, visit http://www.hp.com/support and search for the memory count to validate a network authentication server is saved after a cold reset. Before proceeding, print an HP Jetdirect configuration page. The control panel displays Select Language. 118 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW However, a CA certificate installed to begin. 2. See Example...
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... step 4. 120 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW Press and hold the Select button (or the 6 button on MFPs with numeric keypads) until Embedded LAN disable appears. 5. Press the Select button (or 6 button) to disable the embedded print server and then continue its turn -on sequence. This can disable HP Jetdirect EIO and external print servers by using the...
... step 4. 120 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW Press and hold the Select button (or the 6 button on MFPs with numeric keypads) until Embedded LAN disable appears. 5. Press the Select button (or 6 button) to disable the embedded print server and then continue its turn -on sequence. This can disable HP Jetdirect EIO and external print servers by using the...
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... this section for a complete list of network-related error messages and corrective actions. ● See your network and the HP Jetdirect print server. See HP Jetdirect configuration pages on page 129 for more information. 122 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW NOTE: For a TCP/IP network, you might have a defective power cable, power source, or printer. 2. For printers with...
... this section for a complete list of network-related error messages and corrective actions. ● See your network and the HP Jetdirect print server. See HP Jetdirect configuration pages on page 129 for more information. 122 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW NOTE: For a TCP/IP network, you might have a defective power cable, power source, or printer. 2. For printers with...
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... on the printer control panel display? ● See Procedure 3 in process? ENWW General troubleshooting 123 Wait for a list of network-related error messages and corrective actions. ● See your service provider. For EIO and embedded HP Jetdirect print servers, turn the print server off and then on. ● Verify all connectors are there Service Error messages, such...
... on the printer control panel display? ● See Procedure 3 in process? ENWW General troubleshooting 123 Wait for a list of network-related error messages and corrective actions. ● See your service provider. For EIO and embedded HP Jetdirect print servers, turn the print server off and then on. ● Verify all connectors are there Service Error messages, such...
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... problem is attached to place the printer back online. Does an initializing (for 802.1X operation before 124 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW Wait about 3 minutes for example) on the Auto Continue feature to force the printer to verify proper settings. ...4. Auto-negotiation is configured through the appropriate HP Jetdirect print server port and cable. Print and view the configuration page to reconnect without intervention. (This does not solve the disconnect problem.) 4. If your...
... problem is attached to place the printer back online. Does an initializing (for 802.1X operation before 124 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW Wait about 3 minutes for example) on the Auto Continue feature to force the printer to verify proper settings. ...4. Auto-negotiation is configured through the appropriate HP Jetdirect print server port and cable. Print and view the configuration page to reconnect without intervention. (This does not solve the disconnect problem.) 4. If your...
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... error message in Novell NetWare). 7. See Embedded Web server (V.38.xx) on the HP Jetdirect print server? In the Telnet session, type in HP Web Jetadmin or other users print? Check the status of the print server. See HP Jetdirect configuration pages on page 129 for printers with control panels). ● See the troubleshooting section in the online help included with the...
... error message in Novell NetWare). 7. See Embedded Web server (V.38.xx) on the HP Jetdirect print server? In the Telnet session, type in HP Web Jetadmin or other users print? Check the status of the print server. See HP Jetdirect configuration pages on page 129 for printers with control panels). ● See the troubleshooting section in the online help included with the...
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... LAN from another even though they have successfully configured the HP Jetdirect wireless print server with an SSID of the network. Troubleshooting wireless print servers Unable to communicate during initial setup If you want to specify "hpsetup" using lowercase characters. ● The HP Jetdirect print server is turned on and operating properly (print the configuration page). ● You are within range of...
... LAN from another even though they have successfully configured the HP Jetdirect wireless print server with an SSID of the network. Troubleshooting wireless print servers Unable to communicate during initial setup If you want to specify "hpsetup" using lowercase characters. ● The HP Jetdirect print server is turned on and operating properly (print the configuration page). ● You are within range of...
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...existing wireless network. It does not show the broadcast channel used when a network is used to configure the HP Jetdirect wireless print server with wireless network connection settings to access your network. If it is only used by the network. My ... used on the HP Jetdirect wireless print server. The HP Jetdirect configuration page identifies the network channel actually being used by the print server to broadcast its network name (SSID) when it reconfigures its channel to select channel 10 or 11 (default) on a network. ENWW Troubleshooting wireless print servers 127
...existing wireless network. It does not show the broadcast channel used when a network is used to configure the HP Jetdirect wireless print server with wireless network connection settings to access your network. If it is only used by the network. My ... used on the HP Jetdirect wireless print server. The HP Jetdirect configuration page identifies the network channel actually being used by the print server to broadcast its network name (SSID) when it reconfigures its channel to select channel 10 or 11 (default) on a network. ENWW Troubleshooting wireless print servers 127
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... to the download failure. 128 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW See the HP Jetdirect configuration page or embedded Web server. ● Print jobs are excessively slow. Firmware download failure As with other HP Jetdirect print servers, firmware upgrades can interfere with increasing distance, obstructions and interference. If a firmware download failure occurs on an HP Jetdirect wireless print server, simply restart the download process and...
... to the download failure. 128 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW See the HP Jetdirect configuration page or embedded Web server. ● Print jobs are excessively slow. Firmware download failure As with other HP Jetdirect print servers, firmware upgrades can interfere with increasing distance, obstructions and interference. If a firmware download failure occurs on an HP Jetdirect wireless print server, simply restart the download process and...