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Printer preventive maintenance 179 The ADF maintenance kit 179 10 Solving problems Solving general problems ...182 Troubleshooting checklist 182 Determining MFP problems 184 Clearing jams...185 Clearing jams from the top-cover and print-cartridge areas 186 ...control-panel messages 204 Understanding accessory lights for the 3-bin mailbox and stapler/stacker 216 Accessory lights ...216 Replacing accessories or accessory components 217 Understanding lights on the formatter 218 HP Jetdirect LEDs...218 Heartbeat LED...218 Fax LED...2. 19 Correcting print-quality and copy-quality problems...
Printer preventive maintenance 179 The ADF maintenance kit 179 10 Solving problems Solving general problems ...182 Troubleshooting checklist 182 Determining MFP problems 184 Clearing jams...185 Clearing jams from the top-cover and print-cartridge areas 186 ...control-panel messages 204 Understanding accessory lights for the 3-bin mailbox and stapler/stacker 216 Accessory lights ...216 Replacing accessories or accessory components 217 Understanding lights on the formatter 218 HP Jetdirect LEDs...218 Heartbeat LED...218 Fax LED...2. 19 Correcting print-quality and copy-quality problems...
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... Configure device menu 61 If this item to select Explanation This item restores all memory in the Resets submenu will clear all control-panel settings to resolve the problem by any other method. Use this process fails, 100TX HALF is set. 10T HALF: 10 Mbps, half-duplex operation....Options AUTO 10T HALF 10T FULL 100TX HALF 100TX FULL Values Explanation The print server will reappear periodically until you are having problems with caution. Item RESTORE FACTORY SETTINGS CLEAR MAINTENANCE MESSAGE Values No value to select No value to temporarily clear the ORDER MAINTENANCE...
... Configure device menu 61 If this item to select Explanation This item restores all memory in the Resets submenu will clear all control-panel settings to resolve the problem by any other method. Use this process fails, 100TX HALF is set. 10T HALF: 10 Mbps, half-duplex operation....Options AUTO 10T HALF 10T FULL 100TX HALF 100TX FULL Values Explanation The print server will reappear periodically until you are having problems with caution. Item RESTORE FACTORY SETTINGS CLEAR MAINTENANCE MESSAGE Values No value to select No value to temporarily clear the ORDER MAINTENANCE...
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... correct operation. Specifies if the duplexer is included when the test is offline. On the control-panel display, each sensor is represented by a string of alphabetic letters followed by a service technician to exercise individual parts of any problems. ENWW Diagnostics menu 65 Specifies which output bin to isolate the source of the MFP...
... correct operation. Specifies if the duplexer is included when the test is offline. On the control-panel display, each sensor is represented by a string of alphabetic letters followed by a service technician to exercise individual parts of any problems. ENWW Diagnostics menu 65 Specifies which output bin to isolate the source of the MFP...
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Item PRINT/STOP TEST Options STOP TIME Values 0 to 60000 SCANNER TESTS List of ADF components CONTROL PANEL LED'S DISPLAY BUTTONS TOUCHSCREEN Explanation This menu item is used by a service technician to diagnose potential problems with the MFP scanner. This menu item is used by a service technician to isolate the potential source of print-quality problems with the MFP control panel. 66 Chapter 2 Using the control panel ENWW This menu item is expressed in milliseconds. The time is used by a service technician to diagnose potential problems with the MFP.
Item PRINT/STOP TEST Options STOP TIME Values 0 to 60000 SCANNER TESTS List of ADF components CONTROL PANEL LED'S DISPLAY BUTTONS TOUCHSCREEN Explanation This menu item is used by a service technician to diagnose potential problems with the MFP scanner. This menu item is used by a service technician to isolate the potential source of print-quality problems with the MFP control panel. 66 Chapter 2 Using the control panel ENWW This menu item is expressed in milliseconds. The time is used by a service technician to diagnose potential problems with the MFP.
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... size of the toner to adhere to the default settings, open the CONFIGURE DEVICE menu at the MFP control panel. See Print quality submenu. To reset the fuser modes to paper, but transparencies need a higher fuser-...set for that you are using. Using a higher fuser mode, such as card stock, might print at the MFP control panel. The MFP might need the LOW 2 fuser-mode setting to avoid damage to HIGH 1 or HIGH 2. After ... the toner adhere better to the page, but it might cause other problems, such as excessive curl. The fuser mode can be changed on the media type for most print-media...
... size of the toner to adhere to the default settings, open the CONFIGURE DEVICE menu at the MFP control panel. See Print quality submenu. To reset the fuser modes to paper, but transparencies need a higher fuser-...set for that you are using. Using a higher fuser mode, such as card stock, might print at the MFP control panel. The MFP might need the LOW 2 fuser-mode setting to avoid damage to HIGH 1 or HIGH 2. After ... the toner adhere better to the page, but it might cause other problems, such as excessive curl. The fuser mode can be changed on the media type for most print-media...
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...MFP might print at HIGH 1 or HIGH 2. Use the HIGH 1 and HIGH 2 settings only if you are experiencing toner-adhesion problems. The HIGH 1 and HIGH 2 settings might increase problems with the front side facing up, and the top, short edge toward the right. To take advantage of these guidelines when printing... mode. On the PRINT QUALITY submenu, select FUSER MODES, and then select the paper type that has a special finish. ● At the MFP control panel, open the CONFIGURE DEVICE menu. The MFP might print at a slower speed when set TRAY TYPE to the type of paper that you are using...
...MFP might print at HIGH 1 or HIGH 2. Use the HIGH 1 and HIGH 2 settings only if you are experiencing toner-adhesion problems. The HIGH 1 and HIGH 2 settings might increase problems with the front side facing up, and the top, short edge toward the right. To take advantage of these guidelines when printing... mode. On the PRINT QUALITY submenu, select FUSER MODES, and then select the paper type that has a special finish. ● At the MFP control panel, open the CONFIGURE DEVICE menu. The MFP might print at a slower speed when set TRAY TYPE to the type of paper that you are using...
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...components that you want to modify. At the MFP control panel, open the CONFIGURE DEVICE menu. On the PRINT QUALITY submenu, select FUSER MODES, and then select the media type that might slow the MFP speed or create other problems, such as the fuser mode. Using these guidelines ...wide or 127 mm (5 inches) long. ● HP does not recommend printing large quantities of the paper, some heavier paper types should be selected in the program (the preferred method), in the printer driver, or at the MFP control panel. Guidelines for custom-size paper Follow these modes helps prevent...
...components that you want to modify. At the MFP control panel, open the CONFIGURE DEVICE menu. On the PRINT QUALITY submenu, select FUSER MODES, and then select the media type that might slow the MFP speed or create other problems, such as the fuser mode. Using these guidelines ...wide or 127 mm (5 inches) long. ● HP does not recommend printing large quantities of the paper, some heavier paper types should be selected in the program (the preferred method), in the printer driver, or at the MFP control panel. Guidelines for custom-size paper Follow these modes helps prevent...
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ENWW Analog faxing 121 Configuring and using the fax accessory and for information about troubleshooting problems with the fax accessory, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is provided with the fax accessory. For complete information about configuring and using the fax features Before you can use the fax features, you must configure them in the control-panel menus.
ENWW Analog faxing 121 Configuring and using the fax accessory and for information about troubleshooting problems with the fax accessory, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is provided with the fax accessory. For complete information about configuring and using the fax features Before you can use the fax features, you must configure them in the control-panel menus.
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...HP LaserJet analog fax accessory 300 is installed, a page also prints for the menus and items that are currently installed in the control panel, print a control-panel-menu map. The following information pages are available in the MFP. Note Note Configuration page Use the configuration page to view current MFP settings, to help troubleshoot MFP problems...Checking the MFP configuration From the control panel, you want to the information page that you can be overridden from the driver or program. The page automatically prints. See the HP LaserJet Analog Fax Accessory 300 User Guide...
...HP LaserJet analog fax accessory 300 is installed, a page also prints for the menus and items that are currently installed in the control panel, print a control-panel-menu map. The following information pages are available in the MFP. Note Note Configuration page Use the configuration page to view current MFP settings, to help troubleshoot MFP problems...Checking the MFP configuration From the control panel, you want to the information page that you can be overridden from the driver or program. The page automatically prints. See the HP LaserJet Analog Fax Accessory 300 User Guide...
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..., the maximum number of entries viewable, and the last three entries. This page contains information that might assist HP Customer Care representatives in solving possible MFP problems. 5 Security lists the status of the control-panel lock, control-panel password, and disk drive. 6 Paper Trays and Options lists the size settings for the MFP. 2 Installed Personalities and...
..., the maximum number of entries viewable, and the last three entries. This page contains information that might assist HP Customer Care representatives in solving possible MFP problems. 5 Security lists the status of the control-panel lock, control-panel password, and disk drive. 6 Paper Trays and Options lists the size settings for the MFP. 2 Installed Personalities and...
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... about 2.5 minutes to clean the fuser. CAUTION To maintain print quality, clean the MFP thoroughly whenever print-quality problems occur and every time you use ammonia-based cleaners on the control-panel display while the cleaning is visibly marked. ● Use a soft, lint-free cloth dampened with a clean,... Use an ammonia-based surface cleaner only when a water-dampened cloth does not clean the scanner glass. To ensure optimum print quality, HP recommends that you replace the print cartridge. Use water only. Do not attempt to keep the fuser free of your print jobs. Avoid...
... about 2.5 minutes to clean the fuser. CAUTION To maintain print quality, clean the MFP thoroughly whenever print-quality problems occur and every time you use ammonia-based cleaners on the control-panel display while the cleaning is visibly marked. ● Use a soft, lint-free cloth dampened with a clean,... Use an ammonia-based surface cleaner only when a water-dampened cloth does not clean the scanner glass. To ensure optimum print quality, HP recommends that you replace the print cartridge. Use water only. Do not attempt to keep the fuser free of your print jobs. Avoid...
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10 Solving problems This chapter provides information about the following topics. ● Solving general problems ● Determining MFP problems ● Clearing jams ● Understanding MFP messages ● Resolving control-panel messages ● Understanding accessory lights for the 3-bin mailbox and stapler/stacker ● Understanding lights on the formatter ● Correcting print-quality and copy-quality problems ● Solving e-mail problems ● Solving network connectivity problems ENWW 181
10 Solving problems This chapter provides information about the following topics. ● Solving general problems ● Determining MFP problems ● Clearing jams ● Understanding MFP messages ● Resolving control-panel messages ● Understanding accessory lights for the 3-bin mailbox and stapler/stacker ● Understanding lights on the formatter ● Correcting print-quality and copy-quality problems ● Solving e-mail problems ● Solving network connectivity problems ENWW 181
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...and then stay on the MFP for jams (see if one is stuck. See HP customer care. Check for voltage requirements.) If you are not running . When it is too large. See Solving e-mail problems. Reduce the size of the embedded Web server. Try using a power strip ..., plug the MFP directly into the power receptacle. The MFP cannot find a network connection. See Solving network connectivity problems. 184 Chapter 10 Solving problems ENWW Determining MFP problems Situation/Message The control-panel display is blank, and internal fans are not running . Turn the MFP off and then on the...
...and then stay on the MFP for jams (see if one is stuck. See HP customer care. Check for voltage requirements.) If you are not running . When it is too large. See Solving e-mail problems. Reduce the size of the embedded Web server. Try using a power strip ..., plug the MFP directly into the power receptacle. The MFP cannot find a network connection. See Solving network connectivity problems. 184 Chapter 10 Solving problems ENWW Determining MFP problems Situation/Message The control-panel display is blank, and internal fans are not running . Turn the MFP off and then on the...
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...NT JAM IN STAPLER See Clearing staple jams. When clearing jams, be very careful not to lift the paper-access plate. 186 Chapter 10 Solving problems ENWW Clearing jams from the tray 2, 3, 4, or 5 areas. Cover the print cartridge with a sheet of the MFP. 2. See Clearing jams...could cause additional jams. If jams are a recurring problem, see Solving repeated jams. Loose toner might remain in the MFP after a jam and cause temporary print-quality problems. These problems shoud clear up within a few minutes. Note Control-panel messages for jams (continued) Jam message Procedure for...
...NT JAM IN STAPLER See Clearing staple jams. When clearing jams, be very careful not to lift the paper-access plate. 186 Chapter 10 Solving problems ENWW Clearing jams from the tray 2, 3, 4, or 5 areas. Cover the print cartridge with a sheet of the MFP. 2. See Clearing jams...could cause additional jams. If jams are a recurring problem, see Solving repeated jams. Loose toner might remain in the MFP after a jam and cause temporary print-quality problems. These problems shoud clear up within a few minutes. Note Control-panel messages for jams (continued) Jam message Procedure for...
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Reinstall the print cartridge, or install a new HP print cartridge. See Setting the real-time clock. Media is jammed in...2, 3, 4, or 5 areas. See Clearing jams from the tray 2, 3, 4, or 5 areas. 204 Chapter 10 Solving problems ENWW Follow the instructions in the top cover area. Whenever the MFP is turned off and then turned on again, set the... the tray that is jammed in the duplexer. Follow the instructions in the output area. Resolving control-panel messages Control-panel messages Control panel message 10.XX.YY SUPPLY MEMORY ERROR 11.XX Internal clock error To continue touch OK 13....
Reinstall the print cartridge, or install a new HP print cartridge. See Setting the real-time clock. Media is jammed in...2, 3, 4, or 5 areas. See Clearing jams from the tray 2, 3, 4, or 5 areas. 204 Chapter 10 Solving problems ENWW Follow the instructions in the top cover area. Whenever the MFP is turned off and then turned on again, set the... the tray that is jammed in the duplexer. Follow the instructions in the output area. Resolving control-panel messages Control-panel messages Control panel message 10.XX.YY SUPPLY MEMORY ERROR 11.XX Internal clock error To continue touch OK 13....
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... provider. (See the HP support flyer, or go to http://www.hp.com/support/lj4345mfp.) 49.XXXXX ERROR To continue turn the MFP on. Resend the job. Reconfigure the size in the tray. Touch OK to clear the error message. Control-panel messages (continued) Control panel message Description Recommended action ... for the tray. tray. 41.X ERROR To continue touch OK A temporary printing error occurred. Touch OK to http://www.hp.com/support/lj4345mfp.) 206 Chapter 10 Solving problems ENWW If the error is not the type configured for indicated, or touch OK to http://www...
... provider. (See the HP support flyer, or go to http://www.hp.com/support/lj4345mfp.) 49.XXXXX ERROR To continue turn the MFP on. Resend the job. Reconfigure the size in the tray. Touch OK to clear the error message. Control-panel messages (continued) Control panel message Description Recommended action ... for the tray. tray. 41.X ERROR To continue touch OK A temporary printing error occurred. Touch OK to http://www.hp.com/support/lj4345mfp.) 206 Chapter 10 Solving problems ENWW If the error is not the type configured for indicated, or touch OK to http://www...
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... location 0 = Onboard memory 1 = Slot 1 2 = Slot 2 You might need to http://www.hp.com/support/lj4345mfp.) 53.XY.ZZ CHECK RAM DIMM SLOT To continue touch OK A problem exists with the formatter. See Installing memory. Turn the MFP off then on A temporary printing error has ...HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/lj4345mfp.) 55.XX.YY DC CONTROLLER ERROR To continue turn off , and then turn the MFP on . Control-panel messages (continued) Control panel message Description Recommended action 50.X FUSER ERROR...
... location 0 = Onboard memory 1 = Slot 1 2 = Slot 2 You might need to http://www.hp.com/support/lj4345mfp.) 53.XY.ZZ CHECK RAM DIMM SLOT To continue touch OK A problem exists with the formatter. See Installing memory. Turn the MFP off then on A temporary printing error has ...HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/lj4345mfp.) 55.XX.YY DC CONTROLLER ERROR To continue turn off , and then turn the MFP on . Control-panel messages (continued) Control panel message Description Recommended action 50.X FUSER ERROR...
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...the MFP and the accessory. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/lj4345mfp.) 208 Chapter 10 Solving problems ENWW Turn the MFP off , and then turn the MFP on..., contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/lj4345mfp.) 60.X ERROR To continue turn off The tray specified by X is full. Control-panel messages (continued) Control panel message Description Recommended action 58.XX ERROR To continue turn off...
...the MFP and the accessory. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/lj4345mfp.) 208 Chapter 10 Solving problems ENWW Turn the MFP off , and then turn the MFP on..., contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/lj4345mfp.) 60.X ERROR To continue turn off The tray specified by X is full. Control-panel messages (continued) Control panel message Description Recommended action 58.XX ERROR To continue turn off...
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... media from the ADF. Authentication information is seated correctly. 210 Chapter 10 Solving problems ENWW AUTHENTICATION REQUIRED Authentication has been enabled for this message persists, contact an HPauthorized... and password, or contact the network administrator. If this message persists, contact an HP-authorized service or support provider. Close the ADF cover. Follow the instructions in the...envelope feeder is open. Control-panel messages (continued) Control panel message Description Recommended action ADF Cover Open The ADF cover is not connected properly...
... media from the ADF. Authentication information is seated correctly. 210 Chapter 10 Solving problems ENWW AUTHENTICATION REQUIRED Authentication has been enabled for this message persists, contact an HPauthorized... and password, or contact the network administrator. If this message persists, contact an HP-authorized service or support provider. Close the ADF cover. Follow the instructions in the...envelope feeder is open. Control-panel messages (continued) Control panel message Description Recommended action ADF Cover Open The ADF cover is not connected properly...
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If the error still persists, contact an HP-authorized service or support provider. Check for this MFP. If the problem persists, replace the Copy Connect board. Remove and reinstall the output device. If is flashing or is amber, see a list of available personalities, print a ...by using a lower resolution, smaller file size setting, or fewer pages. Close all jam-access covers to be removed. Close the top cover. ENWW Resolving control-panel messages 211 Check the glass and remove any paper, then press START A digital send or copy job has been performed from the scanner glass, but...
If the error still persists, contact an HP-authorized service or support provider. Check for this MFP. If the problem persists, replace the Copy Connect board. Remove and reinstall the output device. If is flashing or is amber, see a list of available personalities, print a ...by using a lower resolution, smaller file size setting, or fewer pages. Close all jam-access covers to be removed. Close the top cover. ENWW Resolving control-panel messages 211 Check the glass and remove any paper, then press START A digital send or copy job has been performed from the scanner glass, but...
