HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 44
The default is selected, the fuser cools between jobs. Menu item OPTIMUM SPEED/ENERGY USAGE (HP Color LaserJet 3000 and 3800 Series printers only) DISPLAY BRIGHTNESS PERSONALITY (HP Color LaserJet 3000 and 3800 Series printers only) CLEARABLE WARNINGS (HP Color LaserJet 3000 and 3800 Series printers only) AUTO CONTINUE REPLACE SUPPLIES ORDER AT COLOR SUPPLY OUT JAM RECOVERY Values FASTER FIRST PAGE SAVE ENERGY 1-10...
The default is selected, the fuser cools between jobs. Menu item OPTIMUM SPEED/ENERGY USAGE (HP Color LaserJet 3000 and 3800 Series printers only) DISPLAY BRIGHTNESS PERSONALITY (HP Color LaserJet 3000 and 3800 Series printers only) CLEARABLE WARNINGS (HP Color LaserJet 3000 and 3800 Series printers only) AUTO CONTINUE REPLACE SUPPLIES ORDER AT COLOR SUPPLY OUT JAM RECOVERY Values FASTER FIRST PAGE SAVE ENERGY 1-10...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 134
...YY DUPLEX PATH JAM FRONT DOOR alternates with For help press 13.XX.YY FUSER JAM INSIDE TOP COVER alternates with For help press 13.XX.YY JAM IN TRAY 1 alternates with Description Recommended action A new, non-HP supply has been installed. See Clearing jams. 120 Chapter 8 Problem solving ...tag, or at least one print cartridge still has a shipping 1. Turn the printer off and then on . If the error persists, contact HP Support. Wait 10 minutes for orange shipping locks on each end of using non-HP supplies are prompted to set the date and time each cartridge. The first ...
...YY DUPLEX PATH JAM FRONT DOOR alternates with For help press 13.XX.YY FUSER JAM INSIDE TOP COVER alternates with For help press 13.XX.YY JAM IN TRAY 1 alternates with Description Recommended action A new, non-HP supply has been installed. See Clearing jams. 120 Chapter 8 Problem solving ...tag, or at least one print cartridge still has a shipping 1. Turn the printer off and then on . If the error persists, contact HP Support. Wait 10 minutes for orange shipping locks on each end of using non-HP supplies are prompted to set the date and time each cartridge. The first ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 137
... firmware error has occurred. A fuser error has occurred. 1. A printer error has occurred. 1. If the message persists, contact HP Support. If the message persists after exiting help press 51.XY ERROR alternates with To continue turn off then on 52.XY ERROR alternates with To continue turn off then on 53.10.01 ERROR UNSUPPORTED RAM 54.XX ERROR 57.XX PRINTER ERROR...
... firmware error has occurred. A fuser error has occurred. 1. A printer error has occurred. 1. If the message persists, contact HP Support. If the message persists after exiting help press 51.XY ERROR alternates with To continue turn off then on 52.XY ERROR alternates with To continue turn off then on 53.10.01 ERROR UNSUPPORTED RAM 54.XX ERROR 57.XX PRINTER ERROR...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 141
...contact HP Support. continue. Press for the device. To solve the problem, increase the amount of the storage device. Press for more information. See Configuring trays for more information. printer ... storage INSERT OR CLOSE TRAY XX INSTALL CARTRIDGE alternates with For help press INSTALL FUSER For help press INSTALL SUPPLIES For status press INSUFFICIENT MEMORY TO LOAD FONTS/DATA... alternates with the name of memory for help. An error has occurred during a firmware upgrade. 1. This message appears when the printer is either not installed or not correctly installed in the...
...contact HP Support. continue. Press for the device. To solve the problem, increase the amount of the storage device. Press for more information. See Configuring trays for more information. printer ... storage INSERT OR CLOSE TRAY XX INSTALL CARTRIDGE alternates with For help press INSTALL FUSER For help press INSTALL SUPPLIES For status press INSUFFICIENT MEMORY TO LOAD FONTS/DATA... alternates with the name of memory for help. An error has occurred during a firmware upgrade. 1. This message appears when the printer is either not installed or not correctly installed in the...
Service Manual
Page 184
Before beginning any configuration errors? The flowchart guides you to the situation. This chapter also contains information to help define the problem(s). General topic Environment Media Input trays Print cartridges Transfer unit and fuser Covers Questions ● Is the printer installed on a solid, level...paper guides aligned with the stack? ● Is the cassette installed in the printer correctly? ● Is each print cartridge installed correctly? ● Are the transfer unit and fuser installed correctly? ● Is the front cover closed? 172 Chapter 6 Troubleshooting ...
Before beginning any configuration errors? The flowchart guides you to the situation. This chapter also contains information to help define the problem(s). General topic Environment Media Input trays Print cartridges Transfer unit and fuser Covers Questions ● Is the printer installed on a solid, level...paper guides aligned with the stack? ● Is the cassette installed in the printer correctly? ● Is each print cartridge installed correctly? ● Are the transfer unit and fuser installed correctly? ● Is the front cover closed? 172 Chapter 6 Troubleshooting ...
Service Manual
Page 194
... the fuser. 2 Fuser-warmup service 50.1 Error: 3 High fuser temperature 1. 4 Faulty fuser 2. 7 Fuser pressure release mechanism failure 8 Low fuser temperature (subthermistor) 3. 9 High fuser temperature (subthermistor) 4. Replace the DC controller PCA. 182 Chapter 6 Troubleshooting ENWW X Description: 1 Low fuser temperature WARNING! Turn the printer off the printer. Check that connector J6007 on . 8. Replace the connector as necessary. 10. Control-panel message 50.X FUSER ERROR For...
... the fuser. 2 Fuser-warmup service 50.1 Error: 3 High fuser temperature 1. 4 Faulty fuser 2. 7 Fuser pressure release mechanism failure 8 Low fuser temperature (subthermistor) 3. 9 High fuser temperature (subthermistor) 4. Replace the DC controller PCA. 182 Chapter 6 Troubleshooting ENWW X Description: 1 Low fuser temperature WARNING! Turn the printer off the printer. Check that connector J6007 on . 8. Replace the connector as necessary. 10. Control-panel message 50.X FUSER ERROR For...
Service Manual
Page 195
... supply if the power supply frequency is seated correctly. Remove the fuser. 5. Turn off the printer. 4. Control-panel messages 183 Verify that connector J6007 on the fuser is not 40 to 3 Mohms, replace the fuser. 6. Control-panel message Description ENWW Recommended action 50.2 Error: 1. If the resistance is set (especially for envelope printing). Remove the...
... supply if the power supply frequency is seated correctly. Remove the fuser. 5. Turn off the printer. 4. Control-panel messages 183 Verify that connector J6007 on the fuser is not 40 to 3 Mohms, replace the fuser. 6. Control-panel message Description ENWW Recommended action 50.2 Error: 1. If the resistance is set (especially for envelope printing). Remove the...
Service Manual
Page 196
.... If the resistance is installed correctly and fully seated. 2. Replace the DC controller PCA. 50.9 Error: 1. Replace the connector as necessary. 3. Turn off the printer. 4. Replace the DC controller PCA. 50.7 Error: 1. Check that connector J6007 on the fuser is installed correctly and fully seated. 2. Control-panel message Description 184 Chapter 6 Troubleshooting Recommended action...
.... If the resistance is installed correctly and fully seated. 2. Replace the DC controller PCA. 50.9 Error: 1. Replace the connector as necessary. 3. Turn off the printer. 4. Replace the DC controller PCA. 50.7 Error: 1. Check that connector J6007 on the fuser is installed correctly and fully seated. 2. Control-panel message Description 184 Chapter 6 Troubleshooting Recommended action...
Service Manual
Page 197
... formatter. 3. Verify that connector J1020 on level sensors. Replace the formatter. A printer error has occurred. Replace the flat cable. 5. For the HP Color LaserJet 3600 Series printer only A printer error has occurred. 1. XX Description: 2. Press to 3 Mohms, replace the fuser. 6. ENWW Control-panel messages 185 Measure the resistance between fuser connectors J6007LA-2 and J6007LA-3. Reseat DC controller connectors J1010, J1012, and...
... formatter. 3. Verify that connector J1020 on level sensors. Replace the formatter. A printer error has occurred. Replace the flat cable. 5. For the HP Color LaserJet 3600 Series printer only A printer error has occurred. 1. XX Description: 2. Press to 3 Mohms, replace the fuser. 6. ENWW Control-panel messages 185 Measure the resistance between fuser connectors J6007LA-2 and J6007LA-3. Reseat DC controller connectors J1010, J1012, and...
Service Manual
Page 198
... with To continue turn off then on 59.30 ERROR 59.40 ERROR 59.50 ERROR 59.60 ERROR 59.51 ERROR 59.61 ERROR 59.52 ERROR 59.62 ERROR Description A printer fan error has occurred. Replace the fan. 3. Replace the fuser. 3. Replace the driver PCA. 1. An error occurred with the magenta printcartridge drive motor during startup or rotation. Replace the...
... with To continue turn off then on 59.30 ERROR 59.40 ERROR 59.50 ERROR 59.60 ERROR 59.51 ERROR 59.61 ERROR 59.52 ERROR 59.62 ERROR Description A printer fan error has occurred. Replace the fan. 3. Replace the fuser. 3. Replace the driver PCA. 1. An error occurred with the magenta printcartridge drive motor during startup or rotation. Replace the...
Service Manual
Page 199
... on the driver PCA are seated correctly: J403, J405, J213. 3. Control-panel message 59.53 ERROR 59.63 ERROR 59.90 ERROR 59.A0 ERROR 59.C0 ERROR 59.F0 ERROR ENWW Description An error occurred with the developing separation-drive assembly. Check that the following connectors on the driver PCA are seated... J5008 on the driver PCA are seated correctly. 2. Check that connectors J5002 on the ETB motor and J206 on the fuser motor is seated correctly. 5. An error occurred with the ETB motor during startup or rotation. The transfer rollers in the ETB are seated correctly: J5002 on the...
... on the driver PCA are seated correctly: J403, J405, J213. 3. Control-panel message 59.53 ERROR 59.63 ERROR 59.90 ERROR 59.A0 ERROR 59.C0 ERROR 59.F0 ERROR ENWW Description An error occurred with the developing separation-drive assembly. Check that the following connectors on the driver PCA are seated... J5008 on the driver PCA are seated correctly. 2. Check that connectors J5002 on the ETB motor and J206 on the fuser motor is seated correctly. 5. An error occurred with the ETB motor during startup or rotation. The transfer rollers in the ETB are seated correctly: J5002 on the...
Service Manual
Page 203
... up and down. 2. Upgrade the DC controller firmware. No action necessary. INCORRECT CARTRIDGE alternates with For help press INSTALL FUSER For help press The cartridge is designed for help . See Replacing print cartridges on page 33 for more information. See ... the incorrect slot. INFLATE FAILURE For the HP Color LaserJet 3000, 3800, and Reinstall the firmware. Make sure that printing can print with a genuine HP supply that permanent storage is incorrect. Press for help . 2. CP3505 Series printers only An error has occurred during a firmware upgrade. No ...
... up and down. 2. Upgrade the DC controller firmware. No action necessary. INCORRECT CARTRIDGE alternates with For help press INSTALL FUSER For help press The cartridge is designed for help . See Replacing print cartridges on page 33 for more information. See ... the incorrect slot. INFLATE FAILURE For the HP Color LaserJet 3000, 3800, and Reinstall the firmware. Make sure that printing can print with a genuine HP supply that permanent storage is incorrect. Press for help . 2. CP3505 Series printers only An error has occurred during a firmware upgrade. No ...
Service Manual
Page 244
...Print the event log page The event log lists the printer events, including jams, service errors, and other printer conditions. 1. Press to highlight DIAGNOSTICS, and then press . 3. The printer returns to highlight DIAGNOSTICS, and then press . 3. 1 Figure 6-3 Door switch and fuser interlock NOTE: Any time that a cartridge is listed ...following sections explain in order for the engine to open the MENUS. 2. When the covers are installed, the door switch and fuser interlock are removed, you must be cycled to simulate opening and closing the top cover in more detail how to highlight SHOW...
...Print the event log page The event log lists the printer events, including jams, service errors, and other printer conditions. 1. Press to highlight DIAGNOSTICS, and then press . 3. The printer returns to highlight DIAGNOSTICS, and then press . 3. 1 Figure 6-3 Door switch and fuser interlock NOTE: Any time that a cartridge is listed ...following sections explain in order for the engine to open the MENUS. 2. When the covers are installed, the door switch and fuser interlock are removed, you must be cycled to simulate opening and closing the top cover in more detail how to highlight SHOW...
Service Manual
Page 245
... automatically operated. Press to highlight DIAGNOSTICS, and then press . 3. Press to highlight PAPER PATH SENSORS, and then press . 4. Consumable supply errors are ignored while the printer is in order for the engine to isolate individual cartridge problems, such as the page moves through the...2. Paper-path test This diagnostic test generates one to four cartridges have been removed or moved to the printer. When the covers are installed, the door switch and fuser interlock are removed, you can be cycled to simulate opening and closing the top cover in this diagnostic ...
... automatically operated. Press to highlight DIAGNOSTICS, and then press . 3. Press to highlight PAPER PATH SENSORS, and then press . 4. Consumable supply errors are ignored while the printer is in order for the engine to isolate individual cartridge problems, such as the page moves through the...2. Paper-path test This diagnostic test generates one to four cartridges have been removed or moved to the printer. When the covers are installed, the door switch and fuser interlock are removed, you can be cycled to simulate opening and closing the top cover in this diagnostic ...
Service Manual
Page 368
... control system 50 engine test page 238 environment for printer specifications 341 troubleshooting 214 error messages, control panel 11, 176 ETB (electrostatic transfer... belt), removing 96 ETB separation stage 68 event log clearing 228 printing 232 viewing 232 F factory defaults, restoring cold reset 240 NVRAM initialization 240 faded color, troubleshooting 216 faded images, troubleshooting 216 fans, removing duplex 98 main 132 FCC regulations 348 features HP Color LaserJet 3000 3, 6 HP Color LaserJet 3600 4, 6 HP Color LaserJet...
... control system 50 engine test page 238 environment for printer specifications 341 troubleshooting 214 error messages, control panel 11, 176 ETB (electrostatic transfer... belt), removing 96 ETB separation stage 68 event log clearing 228 printing 232 viewing 232 F factory defaults, restoring cold reset 240 NVRAM initialization 240 faded color, troubleshooting 216 faded images, troubleshooting 216 fans, removing duplex 98 main 132 FCC regulations 348 features HP Color LaserJet 3000 3, 6 HP Color LaserJet 3600 4, 6 HP Color LaserJet...
Service Manual
Page 369
... PCA, removing 140 horizontal lines, troubleshooting 220 HP Customer Care Online 259 HP Easy Printer Care Software 44 HP Easy Printer Care software 16 HP Jetdirect print server errors 189 HP Color LaserJet 3000 features 3 HP Color LaserJet 3600 features 4 HP Color LaserJet 3800 features 4 NVRAM initialization 240 troubleshooting 227 HP JetReady 13 HP Printer Utility, Macintosh 16, 46 HP Technical Training 259 HP Web Jetadmin downloading 15 e-mail alerts 41 print...
... PCA, removing 140 horizontal lines, troubleshooting 220 HP Customer Care Online 259 HP Easy Printer Care Software 44 HP Easy Printer Care software 16 HP Jetdirect print server errors 189 HP Color LaserJet 3000 features 3 HP Color LaserJet 3600 features 4 HP Color LaserJet 3800 features 4 NVRAM initialization 240 troubleshooting 227 HP JetReady 13 HP Printer Utility, Macintosh 16, 46 HP Technical Training 259 HP Web Jetadmin downloading 15 e-mail alerts 41 print...
Service Manual
Page 370
...menus, control panel 189 low-voltage power-supply PCA, removing 134 M Macintosh connecting to 25 HP Printer Utility 46 PPDs 16 versions supported 13 main fan, removing 132 maintenance agreements 345 manually feed ...fuser area jams 205 jam detection operations 60 jam prevention 201 supported sizes 17 transparencies 213 tray 1 jams 202 tray 2 or 3 jams 203 tray operations 56 troubleshooting 212 unexpected size error 181 unexpected type error 181 media feed stage 67 memory checking installation 29 DIMM failures 193 enabling 29 HP Color LaserJet 3000 3 HP Color LaserJet 3600 4 HP Color LaserJet...
...menus, control panel 189 low-voltage power-supply PCA, removing 134 M Macintosh connecting to 25 HP Printer Utility 46 PPDs 16 versions supported 13 main fan, removing 132 maintenance agreements 345 manually feed ...fuser area jams 205 jam detection operations 60 jam prevention 201 supported sizes 17 transparencies 213 tray 1 jams 202 tray 2 or 3 jams 203 tray operations 56 troubleshooting 212 unexpected size error 181 unexpected type error 181 media feed stage 67 memory checking installation 29 DIMM failures 193 enabling 29 HP Color LaserJet 3000 3 HP Color LaserJet 3600 4 HP Color LaserJet...
Service Manual
Page 371
... electrostatic transfer belt (ETB) 96 formatter cage 94 front cover 77 fuser 97 fuser drive assembly 107 high-voltage power-supply PCA 140 laser/scanner assembly 128 left cover 86 low-voltage power-supply PCA 134 ...errors 188 personality not available error 189 photosensitive drum image formation operations 65 rotation test 239 physical specifications 23 pickup-and-feed assembly, removing 113 pickup-and-feed driver PCA, removing 148 pickup-and-feed system operations 55 pickup-drive assembly removing 119 pliers, required 73 ports HP Color LaserJet 3000 3 HP Color LaserJet 3600 4 HP Color LaserJet...
... electrostatic transfer belt (ETB) 96 formatter cage 94 front cover 77 fuser 97 fuser drive assembly 107 high-voltage power-supply PCA 140 laser/scanner assembly 128 left cover 86 low-voltage power-supply PCA 134 ...errors 188 personality not available error 189 photosensitive drum image formation operations 65 rotation test 239 physical specifications 23 pickup-and-feed assembly, removing 113 pickup-and-feed driver PCA, removing 148 pickup-and-feed system operations 55 pickup-drive assembly removing 119 pliers, required 73 ports HP Color LaserJet 3000 3 HP Color LaserJet 3600 4 HP Color LaserJet...
Service Manual
Page 373
HP Color LaserJet 3600, included 4 HP Color LaserJet 3800, included 4 jams, clearing 202, 203 load message 192 locating 8 manual feed message 193 open 198 optional 6 paper-path test 233 sensors 56 size mismatch error 197 type mismatch error 198 unexpected size errors 181 unexpected type errors 181 troubleshooting about 172 access denied 189 action not currently available error..., troubleshooting black or colored 220 dotted 218 white 220 voltage specifications 338 W warranty 344 washing toner off clothing 38 Web sites anticounterfeit 34 documentation 2 printer features 6 software, downloading...
HP Color LaserJet 3600, included 4 HP Color LaserJet 3800, included 4 jams, clearing 202, 203 load message 192 locating 8 manual feed message 193 open 198 optional 6 paper-path test 233 sensors 56 size mismatch error 197 type mismatch error 198 unexpected size errors 181 unexpected type errors 181 troubleshooting about 172 access denied 189 action not currently available error..., troubleshooting black or colored 220 dotted 218 white 220 voltage specifications 338 W warranty 344 washing toner off clothing 38 Web sites anticounterfeit 34 documentation 2 printer features 6 software, downloading...