HP LaserJet 3015 All-in-One - User Guide
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... of the device 72 To clean the exterior ...72 To clean the glass ...72 Cleaning the media path ...73 To clean the media path 73 8 Troubleshooting Device does not turn on ...76 Is power reaching the device 76 The device control panel display has black lines or dots, or fades 77...
... of the device 72 To clean the exterior ...72 To clean the glass ...72 Cleaning the media path ...73 To clean the media path 73 8 Troubleshooting Device does not turn on ...76 Is power reaching the device 76 The device control panel display has black lines or dots, or fades 77...
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...icon that you can return to it so that is located in one of the taskbar. ● On the Start menu, point to HP LaserJet, and then select hp Toolbox. However, if you click a link in the Other Links area, you must have performed a complete software installation to a network. The... print, fax, copy, and scan. ● View troubleshooting and "How do not need Internet access to open the URL, you can bookmark it quickly in a Web browser. You must be printed from the browser. Note Supported operating systems The HP toolbox is supported for the following operating systems: ●...
...icon that you can return to it so that is located in one of the taskbar. ● On the Start menu, point to HP LaserJet, and then select hp Toolbox. However, if you click a link in the Other Links area, you must have performed a complete software installation to a network. The... print, fax, copy, and scan. ● View troubleshooting and "How do not need Internet access to open the URL, you can bookmark it quickly in a Web browser. You must be printed from the browser. Note Supported operating systems The HP toolbox is supported for the following operating systems: ●...
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...been installed, such as a media jam or an empty input tray. This page also displays any of device alerts. ENWW Using the hp toolbox 11 You must connect before you can view these links. This page indicates device conditions such as DIMMs. The View Configuration page ...or a taskbar icon) that are available for the device. Note The hp toolbox sections The HP toolbox contains the following main pages: ● Device Status. tab ● Troubleshooting tab ● Documentation tab Other links Each page in the HP toolbox contains links to the following main pages: ● Fax Tasks ...
...been installed, such as a media jam or an empty input tray. This page also displays any of device alerts. ENWW Using the hp toolbox 11 You must connect before you can view these links. This page indicates device conditions such as DIMMs. The View Configuration page ...or a taskbar icon) that are available for the device. Note The hp toolbox sections The HP toolbox contains the following main pages: ● Device Status. tab ● Troubleshooting tab ● Documentation tab Other links Each page in the HP toolbox contains links to the following main pages: ● Fax Tasks ...
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... to E-mail or a Folder. how to ... The user guide is available in both HTML and PDF format. ● Late Breaking News. Troubleshooting tab The Troubleshooting tab has links to various device troubleshooting information, such as how to ... The user guide contains information about the device. It is available in English only. 12 Chapter... Preferences The scan preferences apply to only Scan to the following information sources: ● User Guide. This document contains late-breaking information about using the hp toolbox or the device control panel ENWW
... to E-mail or a Folder. how to ... The user guide is available in both HTML and PDF format. ● Late Breaking News. Troubleshooting tab The Troubleshooting tab has links to various device troubleshooting information, such as how to ... The user guide contains information about the device. It is available in English only. 12 Chapter... Preferences The scan preferences apply to only Scan to the following information sources: ● User Guide. This document contains late-breaking information about using the hp toolbox or the device control panel ENWW
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ENWW 75 8 Troubleshooting Note Use this section to find tips for solving problems with the device: ● Device does not turn on ● The device control panel display ...; Error messages appear ● Scan quality is unacceptable Many of the functions that are described in this chapter also can be performed by using the HP toolbox. For instructions about using the HP toolbox, see Changing the settings by using the...
ENWW 75 8 Troubleshooting Note Use this section to find tips for solving problems with the device: ● Device does not turn on ● The device control panel display ...; Error messages appear ● Scan quality is unacceptable Many of the functions that are described in this chapter also can be performed by using the HP toolbox. For instructions about using the HP toolbox, see Changing the settings by using the...
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... is turned on. Or, try the preceding remedies, the device might be experiencing a mechanical failure. WARNING! Unplug the device from the power outlet and contact HP. Device does not turn on Try the tips in this section if the device does not turn on . Is power reaching the device? ● If... you have plugged the device into a switched outlet, make sure that came with the device for information about contacting HP. 76 Chapter 8 Troubleshooting ENWW See the support flyer that the power strip is turned on .
... is turned on. Or, try the preceding remedies, the device might be experiencing a mechanical failure. WARNING! Unplug the device from the power outlet and contact HP. Device does not turn on Try the tips in this section if the device does not turn on . Is power reaching the device? ● If... you have plugged the device into a switched outlet, make sure that came with the device for information about contacting HP. 76 Chapter 8 Troubleshooting ENWW See the support flyer that the power strip is turned on .
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... a configuration page for instructions. Does the document contain blank pages? If the original is loaded print-side up, the copy prints out blank. 78 Chapter 8 Troubleshooting ENWW
... a configuration page for instructions. Does the document contain blank pages? If the original is loaded print-side up, the copy prints out blank. 78 Chapter 8 Troubleshooting ENWW
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Is the printed page different from what appears onscreen? Are the device settings appropriate for more information. See Print quality is different from what appears onscreen for more information. 80 Chapter 8 Troubleshooting ENWW See Printed page is unacceptable for the print media? See Paper-handling problems exist for more information. Pages printed, but a problem exists Try these tips when pages are printed on, but a problem exists. Is the print quality poor?
Is the printed page different from what appears onscreen? Are the device settings appropriate for more information. See Print quality is different from what appears onscreen for more information. 80 Chapter 8 Troubleshooting ENWW See Printed page is unacceptable for the print media? See Paper-handling problems exist for more information. Pages printed, but a problem exists Try these tips when pages are printed on, but a problem exists. Is the print quality poor?
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... MENU/ENTER to the left). Make sure the ADF media lever is not wrinkled, folded, or damaged. Contact a local HP authorized service provider. See the start guide for more information. 82 Chapter 8 Troubleshooting ENWW See Service and support for more information. More than one sheet feeds at one of the media that...
... MENU/ENTER to the left). Make sure the ADF media lever is not wrinkled, folded, or damaged. Contact a local HP authorized service provider. See the start guide for more information. 82 Chapter 8 Troubleshooting ENWW See Service and support for more information. More than one sheet feeds at one of the media that...
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.... Try the following remedies: ● Create documents and print them as resolution, in the software are different, the page format might be available. 84 Chapter 8 Troubleshooting ENWW See Changing print settings for more information. ● Try using the same printer driver (printer software) and device properties settings regardless of the graphics...
.... Try the following remedies: ● Create documents and print them as resolution, in the software are different, the page format might be available. 84 Chapter 8 Troubleshooting ENWW See Changing print settings for more information. ● Try using the same printer driver (printer software) and device properties settings regardless of the graphics...
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... media, replace the print cartridge. 5. When you can place it back in the device. 3. Press the supporting springs, and close the top cover. 86 Chapter 8 Troubleshooting ENWW With both hands, grasp the side of the print cartridge and remove it to open the top cover, and remove the print cartridge. Set...
... media, replace the print cartridge. 5. When you can place it back in the device. 3. Press the supporting springs, and close the top cover. 86 Chapter 8 Troubleshooting ENWW With both hands, grasp the side of the print cartridge and remove it to open the top cover, and remove the print cartridge. Set...
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... tray while the device is printing. ● Use only HP-recommended media types. The input tray capacity varies depending on thick media. If the media has jammed in place. ● Do not add print media into a grounded AC power outlet. 88 Chapter 8 Troubleshooting ENWW For more information about print media types. ●...
... tray while the device is printing. ● Use only HP-recommended media types. The input tray capacity varies depending on thick media. If the media has jammed in place. ● Do not add print media into a grounded AC power outlet. 88 Chapter 8 Troubleshooting ENWW For more information about print media types. ●...
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...the support flyer that it is : on different media. Try installing a new HP print cartridge. See the start guide for more information. See Optimizing print quality for media types for instructions. 90 Chapter 8 Troubleshooting ENWW Vertical lines ● Make sure that the priority input slot is in ...areas to the appropriate media. If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Try a different type of the media is bad. See HP LaserJet print cartridges for more information. ● The media lot is uneven or the media...
...the support flyer that it is : on different media. Try installing a new HP print cartridge. See the start guide for more information. See Optimizing print quality for media types for instructions. 90 Chapter 8 Troubleshooting ENWW Vertical lines ● Make sure that the priority input slot is in ...areas to the appropriate media. If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Try a different type of the media is bad. See HP LaserJet print cartridges for more information. ● The media lot is uneven or the media...
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...See Optimizing print quality for media types for more information. This feature is : on the page, install a new HP print cartridge. Loose toner ● Select Type is also available in the HP toolbox. ● Clean the inside of the printer driver, and select the media that you are using . Vertical ... might have toner on the back of the page, the problem will probably correct itself after a few more information. ● Try installing a new HP print cartridge. If a repetitive mark occurs at the same spot on the Paper tab or the Paper/Quality tab of the device. See Device media...
...See Optimizing print quality for media types for more information. This feature is : on the page, install a new HP print cartridge. Loose toner ● Select Type is also available in the HP toolbox. ● Clean the inside of the printer driver, and select the media that you are using . Vertical ... might have toner on the back of the page, the problem will probably correct itself after a few more information. ● Try installing a new HP print cartridge. If a repetitive mark occurs at the same spot on the Paper tab or the Paper/Quality tab of the device. See Device media...
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...panel, press MENU/ENTER. 2. Curl or wave ● Check the media type and quality. The Less paper curl setting in the input tray. 94 Chapter 8 Troubleshooting ENWW Use the < or the > button to turn this setting on. 1. Also, try rotating the media 180° in the input tray. ● ...The fuser temperature might have been in the HP toolbox. You can cause media to curl. See Device media specifications for a long time. Both high temperature and humidity can also adjust the fuser temperature...
...panel, press MENU/ENTER. 2. Curl or wave ● Check the media type and quality. The Less paper curl setting in the input tray. 94 Chapter 8 Troubleshooting ENWW Use the < or the > button to turn this setting on. 1. Also, try rotating the media 180° in the input tray. ● ...The fuser temperature might have been in the HP toolbox. You can cause media to curl. See Device media specifications for a long time. Both high temperature and humidity can also adjust the fuser temperature...
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... appear This section contains information about error messages that can appear on the device control panel display. If the error persists, contact HP customer service at the number provided on the device control panel display, the device is already loaded, remove the stack of these ... on the support flyer included with the device, or visit http://www.hp.com. 96 Chapter 8 Troubleshooting ENWW Resolving common error messages The following messages appears on the device control panel: ● 50 Fuser Error ● 51 Laser Error ● 52 Scanner Error ● 57 Fan Error ●...
... appear This section contains information about error messages that can appear on the device control panel display. If the error persists, contact HP customer service at the number provided on the device control panel display, the device is already loaded, remove the stack of these ... on the support flyer included with the device, or visit http://www.hp.com. 96 Chapter 8 Troubleshooting ENWW Resolving common error messages The following messages appears on the device control panel: ● 50 Fuser Error ● 51 Laser Error ● 52 Scanner Error ● 57 Fan Error ●...
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... or CANCEL, the device continues processing the print job. To find out whether the auto continue setting is available in the printer driver and the HP toolbox. The auto continue setting is turned on , then the message appears for more information. 98 Chapter 8 Troubleshooting ENWW Note ● Engine comm.
... or CANCEL, the device continues processing the print job. To find out whether the auto continue setting is available in the printer driver and the HP toolbox. The auto continue setting is turned on , then the message appears for more information. 98 Chapter 8 Troubleshooting ENWW Note ● Engine comm.
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... on toner? Remove the print cartridge from the print cartridge. The print cartridge is too light, the copy might appear in a different shade. 100 Chapter 8 Troubleshooting ENWW The accuracy of the copy depends on the quality and size of poor quality? Does the original have been removed from the device, pull...
... on toner? Remove the print cartridge from the print cartridge. The print cartridge is too light, the copy might appear in a different shade. 100 Chapter 8 Troubleshooting ENWW The accuracy of the copy depends on the quality and size of poor quality? Does the original have been removed from the device, pull...
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...) for more information. ● The media does not meet HP specifications. Load a single sheet of media into the output area, see To clear a media jam from the input tray without tearing the page. See Loading originals to the left). 102 Chapter 8 Troubleshooting ENWW When you feel resistance, see To clear a media jam...
...) for more information. ● The media does not meet HP specifications. Load a single sheet of media into the output area, see To clear a media jam from the input tray without tearing the page. See Loading originals to the left). 102 Chapter 8 Troubleshooting ENWW When you feel resistance, see To clear a media jam...
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See the start guide for instructions. 104 Chapter 8 Troubleshooting ENWW In the automatic document feeder (ADF), load the original with the narrow side forward and the side to scan for instructions. ● The media ... media specifications for more information. ● The toner might be low. Blank pages ● The original might have been removed from the print cartridge. See HP LaserJet print cartridges for example, the media is too moist or too rough). See Loading originals to be out. Copy defects are apparent Vertical white or...
See the start guide for instructions. 104 Chapter 8 Troubleshooting ENWW In the automatic document feeder (ADF), load the original with the narrow side forward and the side to scan for instructions. ● The media ... media specifications for more information. ● The toner might be low. Blank pages ● The original might have been removed from the print cartridge. See HP LaserJet print cartridges for example, the media is too moist or too rough). See Loading originals to be out. Copy defects are apparent Vertical white or...