Service Manual
Page 8
...assembly...168 Power supply...169 Formatter and line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ... High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode...
...assembly...168 Power supply...169 Formatter and line interface unit (LIU 171 Scanner support frame 175 Engine controller unit...177 Laser/scanner assembly 181 Main motor...182 Fuser...184 Paper-pickup assembly 186 6 Troubleshooting Basic troubleshooting ...188 Control-panel messages ... High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-mode...
Service Manual
Page 205
... High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-... job language (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187 6 Troubleshooting This ...
... High-voltage contacts check 238 Updating the firmware code 240 Troubleshooting tools ...241 Printing a configuration report, demonstration page, or menu structure 241 Printing all fax reports at once (HP LaserJet 3015 and 3030 only 241 T.30 protocol trace (HP LaserJet 3015 and 3030 only 241 Service-... job language (PJL) software commands 268 Main wiring ...269 Component locations, HP LaserJet 3015 all-in-one 272 Component locations, HP LaserJet 3020 and 3030 all-in-one 276 Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base 277 ENWW 187 6 Troubleshooting This ...
Service Manual
Page 213
...affected. See, Controlpanel menu structure. If the error persists, replace the LIU. Check that the print cartridge is correctly installed. Update the firmware. Check that the Redial if busy option is open and close the print-cartridge door to make sure that you are dialing ...a voice call. Warning message only. Try a different phone cord. Table 6-1. Check that the print cartridge door is busy Canceled send (HP LaserJet 3015 and 3030 only) None The receiving fax line was busy. ENWW Control-panel messages 195 Check for another phone line, and try sending ...
...affected. See, Controlpanel menu structure. If the error persists, replace the LIU. Check that the print cartridge is correctly installed. Update the firmware. Check that the Redial if busy option is open and close the print-cartridge door to make sure that you are dialing ...a voice call. Warning message only. Try a different phone cord. Table 6-1. Check that the print cartridge door is busy Canceled send (HP LaserJet 3015 and 3030 only) None The receiving fax line was busy. ENWW Control-panel messages 195 Check for another phone line, and try sending ...
Service Manual
Page 214
...the sender resend the fax. Fax memory full Canceling recv. (HP LaserJet 3015 and 3030 only) None During the fax transmission, the product ran out of the faxes and have to the phone line, and making a voice call. Update the firmware. Check for another phone line, and try sending the fax... again. Make sure that fit into memory will be in a telephone to be printed. See Updating the firmware code. Only the pages that the phone line is busy Redial pending (HP LaserJet 3015 and 3030 only) None The fax line to retry sending the fax. Try a different phone cord....
...the sender resend the fax. Fax memory full Canceling recv. (HP LaserJet 3015 and 3030 only) None During the fax transmission, the product ran out of the faxes and have to the phone line, and making a voice call. Update the firmware. Check for another phone line, and try sending the fax... again. Make sure that fit into memory will be in a telephone to be printed. See Updating the firmware code. Only the pages that the phone line is busy Redial pending (HP LaserJet 3015 and 3030 only) None The fax line to retry sending the fax. Try a different phone cord....
Service Manual
Page 216
...data or response. Press CANCEL to cancel the job. Memory is not allowed. Unplug the product telephone cord from the wall, plug in group (HP LaserJet 3015 and 3030 only) None The speed-dial code that you typed is finished memory to start a new job. fax. 198 Chapter 6 Troubleshooting ...the telephone cord from the computer to transmit as a to turn the product on. Use the power switch to transmit as a fax. See Updating the firmware code. See, Formatter and line interface unit (LIU). Table 6-1. Memory low Only 1 copy made None Break the job into smaller jobs that...
...data or response. Press CANCEL to cancel the job. Memory is not allowed. Unplug the product telephone cord from the wall, plug in group (HP LaserJet 3015 and 3030 only) None The speed-dial code that you typed is finished memory to start a new job. fax. 198 Chapter 6 Troubleshooting ...the telephone cord from the computer to transmit as a to turn the product on. Use the power switch to transmit as a fax. See Updating the firmware code. See, Formatter and line interface unit (LIU). Table 6-1. Memory low Only 1 copy made None Break the job into smaller jobs that...
Service Manual
Page 217
Redial pending (HP LaserJet 3015 and 3030 only) None The receiving fax line did not...is enabled. Unplug the telephone cord from the wall, plug in a telephone, and try making a call . Update the firmware. Allow the product to redial after a few minutes. After the device stops trying to redial a fax number failed... are dialing the correct fax number. Try a different phone cord. See Updating the firmware code. If the error persists, replace the LIU. Update the firmware. Canceled send (HP LaserJet 3015 and 3030 only) None Attempts to redial, do the following. See, ...
Redial pending (HP LaserJet 3015 and 3030 only) None The receiving fax line did not...is enabled. Unplug the telephone cord from the wall, plug in a telephone, and try making a call . Update the firmware. Allow the product to redial after a few minutes. After the device stops trying to redial a fax number failed... are dialing the correct fax number. Try a different phone cord. See Updating the firmware code. If the error persists, replace the LIU. Update the firmware. Canceled send (HP LaserJet 3015 and 3030 only) None Attempts to redial, do the following. See, ...
Service Manual
Page 218
Update the firmware. No fax pages to reprint (HP LaserJet 3015 and 3030 only) None The product attempted to execute Receive a...machine was typed. Plug the product phone cord into a jack for PC scan None A computer is empty (HP LaserJet 3015 and 3030 only) None The one -touch or speed-dial. Out of range None An invalid number was ...and warning messages (continued) Control panel message Event log Description error message Recommended action No fax detected (HP LaserJet 3015 and 3030 only) None The product answered the incoming Allow the product to program the one -touch ...
Update the firmware. No fax pages to reprint (HP LaserJet 3015 and 3030 only) None The product attempted to execute Receive a...machine was typed. Plug the product phone cord into a jack for PC scan None A computer is empty (HP LaserJet 3015 and 3030 only) None The one -touch or speed-dial. Out of range None An invalid number was ...and warning messages (continued) Control panel message Event log Description error message Recommended action No fax detected (HP LaserJet 3015 and 3030 only) None The product answered the incoming Allow the product to program the one -touch ...
Service Manual
Page 220
...surge protector. Check the cabling connections to initialize. Critical error messages (continued) Control panel message Event log Description error message 51 Laser Error None The product has experienced an internal hardware error. 52 Scanner Error None The product has experienced an internal hardware error.... at least 30 seconds, and then turn on the power and wait for the product to initialize. HP LaserJet 3015: see , Scanner assembly. Note Do not bend or fold the FFCs during the removal or reinstallation process. HP LaserJet 3020 and 3030 only: update the firmware.
...surge protector. Check the cabling connections to initialize. Critical error messages (continued) Control panel message Event log Description error message 51 Laser Error None The product has experienced an internal hardware error. 52 Scanner Error None The product has experienced an internal hardware error.... at least 30 seconds, and then turn on the power and wait for the product to initialize. HP LaserJet 3015: see , Scanner assembly. Note Do not bend or fold the FFCs during the removal or reinstallation process. HP LaserJet 3020 and 3030 only: update the firmware.
Service Manual
Page 258
...; Updating the firmware code Note If after attempting to update the firmware code the device does not return to be updated when updated firmware is available. See NVRAM init. If updated firmware is installed on the device. www.hp.com/support/lj3020; www.hp.com/support/lj3030) and follow the instructions in the ReadMe file. 240 Chapter 6 Troubleshooting ENWW Try the firmware update...
...; Updating the firmware code Note If after attempting to update the firmware code the device does not return to be updated when updated firmware is available. See NVRAM init. If updated firmware is installed on the device. www.hp.com/support/lj3020; www.hp.com/support/lj3030) and follow the instructions in the ReadMe file. 240 Chapter 6 Troubleshooting ENWW Try the firmware update...