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Question posted by spadamar3 on October 1st, 2015

The Hp Cm1017 No Longer Works After A Incorrect Firmware Update. Solutions?

After a incorrect firmware upgrade of my "CM 1017", the printer is turned off. Now, when I turn on the printer does not work anymore, neither the panel nor the network card. Can I make a recovery of the firmware? A cold reset firmware? Thank you for any possibile solutions

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Answer #1: Posted by techyagent on October 1st, 2015 6:31 AM

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techyagent

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I understand that while attempting to update the Firmware on your HP cm1017 Color Printer you ran into issues and ultimately ended up loading the commerical HP cm1017 All-in-One Printer firmware on your consumer HP cm1017 Printer. In doing this you have corrupted your printers programming. Unfortunately, when this occurs you are left with a unresponsive product that will need to be replaced.

At this time, due to the programming hardware failure of your product I recommend that you contact our Technical Support queue by phone to explore additional replacement options.

HP Technical Support can be reached at: 800-474-6836.

If you live outside the US/Canada Region, please click the link below to get the support number for your region.

Thanks

Techygirl

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