User Guide
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... and services are U.S. To access the latest user guide, go to change without notice. The information contained herein is to return the entire unused product (hardware and software) within 14 days for technical or editorial errors or omissions contained herein. HP shall not be bound by the terms of your country. Second Edition: February 2014 First Edition: November 2013 Document Part Number...
... and services are U.S. To access the latest user guide, go to change without notice. The information contained herein is to return the entire unused product (hardware and software) within 14 days for technical or editorial errors or omissions contained herein. HP shall not be bound by the terms of your country. Second Edition: February 2014 First Edition: November 2013 Document Part Number...
User Guide
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... Setting up your computer ...3 Connecting to the Internet (select models only 4 3 Navigating the screen ...5 Using touch gestures ...5 Using the keyboard and mouse ...5 4 Protecting your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance...
... Setting up your computer ...3 Connecting to the Internet (select models only 4 3 Navigating the screen ...5 Using touch gestures ...5 Using the keyboard and mouse ...5 4 Protecting your computer ...8 Computer security features ...8 5 Troubleshooting ...9 Computer does not start ...9 Power ...10 Display (monitor) ...10 Keyboard and mouse (with cable) ...10 Keyboard and mouse (wireless) ...12 Speakers and sound ...13 Internet access ...13 Software troubleshooting ...14 6 System Recovery ...16 Choosing a system recovery method 16 System recovery options ...16 Recovery media ...18 7 Maintenance...
User Guide
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.... or - HP Support Assistant maintains your computer performance and resolves problems quickly by using the features of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components...
.... or - HP Support Assistant maintains your computer performance and resolves problems quickly by using the features of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating system ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions Help and Support: From the Start screen, type help ● Upgrade or replace components...
User Guide
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... Start screen, type control panel, select Control Panel, select System and Security, and then select System. e. Select your computer WARNING! Click Download next to install each update you use a power surge protection detection device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by placing furniture on -screen instructions to each downloaded update. 4. a. d. Enter your computer model from the monitor, computer, and accessories to an uninterruptible power supply...
... Start screen, type control panel, select Control Panel, select System and Security, and then select System. e. Select your computer WARNING! Click Download next to install each update you use a power surge protection detection device. If the computer has a television tuner, or a modem or telephone connection, protect the computer by placing furniture on -screen instructions to each downloaded update. 4. a. d. Enter your computer model from the monitor, computer, and accessories to an uninterruptible power supply...
User Guide
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... computer setup, you have issues connecting to install additional hardware devices or software. NOTE: Use only licensed original software. NOTE: If the network cable contains noise suppression circuitry, which prevents interference from the Start screen, type support, and then select the HP Support Assistant app. To access the guide, from TV and radio reception, orient the circuitry end of the network cable into the network jack on page 13. 4 Chapter 2 Setting up a wireless...
... computer setup, you have issues connecting to install additional hardware devices or software. NOTE: Use only licensed original software. NOTE: If the network cable contains noise suppression circuitry, which prevents interference from the Start screen, type support, and then select the HP Support Assistant app. To access the guide, from TV and radio reception, orient the circuitry end of the network cable into the network jack on page 13. 4 Chapter 2 Setting up a wireless...
User Guide
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... the combination. TIP: The Windows key on the country or region, the keys and keyboard functions of the keyboard illustrate the assigned function for that key. NOTE: Depending on the keyboard allows you to use action keys and hot keys to the previous screen. 3 Navigating the screen You can navigate the computer screen in the following keys. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound.
... the combination. TIP: The Windows key on the country or region, the keys and keyboard functions of the keyboard illustrate the assigned function for that key. NOTE: Depending on the keyboard allows you to use action keys and hot keys to the previous screen. 3 Navigating the screen You can navigate the computer screen in the following keys. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound.
User Guide
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... power button. Switches between open apps. Opens the Print Options window. Opens the Search charm. Plays the next track of an audio CD or the next section of an audio CD, a DVD, or a BD. The display and other system components turn off and power is conserved. Stops audio or video playback of information loss, save your information in an open apps. Mutes or restores speaker sound. Icon Description Lists open apps. Decreases speaker...
... power button. Switches between open apps. Opens the Print Options window. Opens the Search charm. Plays the next track of an audio CD or the next section of an audio CD, a DVD, or a BD. The display and other system components turn off and power is conserved. Stops audio or video playback of information loss, save your information in an open apps. Mutes or restores speaker sound. Icon Description Lists open apps. Decreases speaker...
User Guide
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... press the button to turn on the computer. 2. If it . Press ctrl+alt+delete. 2. Select the Power icon in the lower-right corner of whether Windows started or not). 5 Troubleshooting If you have problems using your computer model. drive error a. Contact support (regardless of the screen, and then select Restart. - Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and...
... press the button to turn on the computer. 2. If it . Press ctrl+alt+delete. 2. Select the Power icon in the lower-right corner of whether Windows started or not). 5 Troubleshooting If you have problems using your computer model. drive error a. Contact support (regardless of the screen, and then select Restart. - Error message: Invalid system disk or Non-System disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and...
User Guide
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... screen image. Then turn on the screen are bent, reconnect the monitor cable to the computer. NOTE: If your computer. Images on the computer. Inspect the monitor cable for bent pins. ● If any of the desktop, and then click Screen resolution. 2. Select a different resolution from Sleep mode. If the mouse is running. Let it cool down menu. 3. Disconnect and reconnect the keyboard to turn the computer on the monitor. monitor power light...
... screen image. Then turn on the screen are bent, reconnect the monitor cable to the computer. NOTE: If your computer. Images on the computer. Inspect the monitor cable for bent pins. ● If any of the desktop, and then click Screen resolution. 2. Select a different resolution from Sleep mode. If the mouse is running. Let it cool down menu. 3. Disconnect and reconnect the keyboard to turn the computer on the monitor. monitor power light...
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... receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting If the keyboard is not in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to 10 seconds, until the LED on the underside of the receiver, and away from interference from a USB port on the front of inactivity. Click the left mouse button to reactivate the mouse. ● Replace the batteries in Suspend mode...
... receiver lights up or stops flashing. 12 Chapter 5 Troubleshooting If the keyboard is not in the keyboard and/or mouse. ● Re-synchronize the keyboard and mouse to 10 seconds, until the LED on the underside of the receiver, and away from interference from a USB port on the front of inactivity. Click the left mouse button to reactivate the mouse. ● Replace the batteries in Suspend mode...
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From the Start screen, type control panel, and then select Control Panel. 2. Under Network and Internet, select Connect to a local area network (LAN). Do not connect a telephone cable to a better position. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Replace the non-powered speakers with powered speakers. 1. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Run the wireless setup wizard. 1. If your computer, and...
From the Start screen, type control panel, and then select Control Panel. 2. Under Network and Internet, select Connect to a local area network (LAN). Do not connect a telephone cable to a better position. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Replace the non-powered speakers with powered speakers. 1. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Run the wireless setup wizard. 1. If your computer, and...
User Guide
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... or hardware driver. See "Updating device drivers," in use before you have installed on -screen instructions. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. To revert to an earlier version of the driver if the new one does not solve your computer to a configuration that you want to expand the list of the type of device you have a problem that might be caused by software that you use System Restore...
... or hardware driver. See "Updating device drivers," in use before you have installed on -screen instructions. Double-click the specific item (for example, DVD/ CD-ROM drives). 3. To revert to an earlier version of the driver if the new one does not solve your computer to a configuration that you want to expand the list of the type of device you have a problem that might be caused by software that you use System Restore...
User Guide
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... programs opens. To uninstall a program: 1. Under Programs, select Uninstall a program. 4. Select Drivers and Applications Reinstall. From the Start screen, type recovery, and then select HP Recovery Manager. Select the program you want to reinstall a program in the list of programs you can reinstall them by using HP Recovery Manager (select models only). Confirm that you can reinstall from the CDs or DVDs. A list of installable programs or to remove...
... programs opens. To uninstall a program: 1. Under Programs, select Uninstall a program. 4. Select Drivers and Applications Reinstall. From the Start screen, type recovery, and then select HP Recovery Manager. Select the program you want to reinstall a program in the list of programs you can reinstall them by using HP Recovery Manager (select models only). Confirm that you can reinstall from the CDs or DVDs. A list of installable programs or to remove...
User Guide
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... Restore procedure before you use these steps to a removable disc or USB flash drive. System recovery options You should attempt a system recovery in the following methods to http://www.hp.com/go/contactHP. Some features might not be used for data storage. ● Recovery Media-Run System Recovery from a recovery image, see Creating recovery media on page 18. Through recovery discs purchased from the Windows Start screen. 2. To purchase recovery discs, go to perform a system recovery: ● Recovery Image-Run System Recovery...
... Restore procedure before you use these steps to a removable disc or USB flash drive. System recovery options You should attempt a system recovery in the following methods to http://www.hp.com/go/contactHP. Some features might not be used for data storage. ● Recovery Media-Run System Recovery from a recovery image, see Creating recovery media on page 18. Through recovery discs purchased from the Windows Start screen. 2. To purchase recovery discs, go to perform a system recovery: ● Recovery Image-Run System Recovery...
User Guide
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... and run HP Recovery Manager from the computer except the monitor, keyboard, and mouse. 3. As soon as you want to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. Select Windows Recovery Environment. 6. Disconnect all peripheral devices from recovery media CAUTION: System Recovery deletes all peripheral devices from the recovery disc or USB flash drive. From the Start screen, type recovery, and then select HP Recovery Manager. If using discs, insert the next system recovery disc when...
... and run HP Recovery Manager from the computer except the monitor, keyboard, and mouse. 3. As soon as you want to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. Select Windows Recovery Environment. 6. Disconnect all peripheral devices from recovery media CAUTION: System Recovery deletes all peripheral devices from the recovery disc or USB flash drive. From the Start screen, type recovery, and then select HP Recovery Manager. If using discs, insert the next system recovery disc when...
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... all open programs. 2. Choosing recovery media ● To create recovery discs, your hard drive. Close all the data (minimum of recovery discs. Select Factory Reset. 9. Store the recovery media in the recovery-disc set of 8 GB). You will tell you the specific number of blank discs needed to make the set of the drive required to step 7. 6. NOTE: The process of discs in a safe place. Use the arrow keys to select the USB device, and then press enter to...
... all open programs. 2. Choosing recovery media ● To create recovery discs, your hard drive. Close all the data (minimum of recovery discs. Select Factory Reset. 9. Store the recovery media in the recovery-disc set of 8 GB). You will tell you the specific number of blank discs needed to make the set of the drive required to step 7. 6. NOTE: The process of discs in a safe place. Use the arrow keys to select the USB device, and then press enter to...
User Guide
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... USB flash drive from a media card and you know how much storage is grayed out on the computer. 3. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. Follow the on -screen instructions. Follow the on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager...
... USB flash drive from a media card and you know how much storage is grayed out on the computer. 3. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. Select Recovery Media Creation, select Create recovery media with a USB flash drive, and then select Next. 5. Follow the on -screen instructions. Follow the on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager...
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... your hard disk in good condition and improve system performance. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for your hardware and new versions of your system. Software updates Use Windows Update to AC power. 2. Make a backup of your computer to be sure to check for driver updates for proper maintenance. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove...
... your hard disk in good condition and improve system performance. Use System Recovery to wipe your Windows operating system installation clean, restoring it works at the recommended intervals for your hardware and new versions of your system. Software updates Use Windows Update to AC power. 2. Make a backup of your computer to be sure to check for driver updates for proper maintenance. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove...
User Guide
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... hardware failures from issues that allows you to select the type of the page, and then click Download Drivers. 3. To start HP PC Hardware Diagnostics UEFI: 1. Turn on -screen instructions. The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are caused by the operating system or other software components. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 When the diagnostic tool opens, use the keyboard arrow keys...
... hardware failures from issues that allows you to select the type of the page, and then click Download Drivers. 3. To start HP PC Hardware Diagnostics UEFI: 1. Turn on -screen instructions. The BIOS searches three places for downloading HP PC Hardware Diagnostics (UEFI) are caused by the operating system or other software components. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 23 When the diagnostic tool opens, use the keyboard arrow keys...
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Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of the computer, you confirm that are described in the HP Worldwide Limited Warranty and Technical Support guide. These services are some important details), which are considered consumer replaceable. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your system. This must be...
Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have any of the computer, you confirm that are described in the HP Worldwide Limited Warranty and Technical Support guide. These services are some important details), which are considered consumer replaceable. For instructions on setting up your computer, see the Setup Instructions poster or Setting up your system. This must be...