User Guide
Page 7
... 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button ...10 Special keys ...11 Action keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 17 Using GPS (select products only) ...17 Using...
... 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button ...10 Special keys ...11 Action keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 17 Using GPS (select products only) ...17 Using...
User Guide
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... updates ...41 Using HP Touchpoint Manager (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 10 Using HP PC Hardware Diagnostics (UEFI) ...45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 46 11 Backing up, restoring, and recovering ...47 Creating recovery media and backups...
... updates ...41 Using HP Touchpoint Manager (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 10 Using HP PC Hardware Diagnostics (UEFI) ...45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 46 11 Backing up, restoring, and recovering ...47 Creating recovery media and backups...
User Guide
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... home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. In a PAN, each other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. Operating system controls The Network and Sharing Center allows you can explore the globe and access information from millions of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in...
... home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1. In a PAN, each other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. Operating system controls The Network and Sharing Center allows you can explore the globe and access information from millions of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in...
User Guide
Page 31
... box, select Control Panel, select Hardware and Sound, and then select Sound. - Connecting headsets WARNING! To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to the correct port on your sound system. To view or change system sounds, or manage audio devices. Using video Your...
... box, select Control Panel, select Hardware and Sound, and then select Sound. - Connecting headsets WARNING! To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to the correct port on your sound system. To view or change system sounds, or manage audio devices. Using video Your...
User Guide
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... from external power for battery power or external power in step 3. ▲ To exit Hibernation, briefly press the power button. Depending on exiting Hibernation, you must enter your Windows password before your work and close the lid, and then select Hibernate. ● Power menu-Select Change Settings that are connecting an external hardware device that you can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options...
... from external power for battery power or external power in step 3. ▲ To exit Hibernation, briefly press the power button. Depending on exiting Hibernation, you must enter your Windows password before your work and close the lid, and then select Hibernate. ● Power menu-Select Change Settings that are connecting an external hardware device that you can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options...
User Guide
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... HP Documentation. The computer does not use only the AC adapter provided with an approved AC adapter or an optional docking device or expansion product. Do not charge the computer battery while you are aboard aircraft. Disposing of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software Running on external power For information about connecting to external power, refer to the Setup Instructions...
... HP Documentation. The computer does not use only the AC adapter provided with an approved AC adapter or an optional docking device or expansion product. Do not charge the computer battery while you are aboard aircraft. Disposing of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software Running on external power For information about connecting to external power, refer to the Setup Instructions...
User Guide
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... battery power. Follow the on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for traveling with (or shipping) the computer. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer by performing regular maintenance tasks with the display closed while the computer is not necessary to keep your computer in an optional docking device or connected to a USB port...
... battery power. Follow the on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for traveling with (or shipping) the computer. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer by performing regular maintenance tasks with the display closed while the computer is not necessary to keep your computer in an optional docking device or connected to a USB port...
User Guide
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... quickly hold down button. ‒ or - Turn on -screen keyboard, which displays in tablet mode, cannot access Setup Utility. 1. Tap f10. 2. Under Windows Hello, follow these steps: 1. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. Select the Start button, select Settings, select Accounts, and then select Sign-in length, but it must use Windows Hello to your power-on password...
... quickly hold down button. ‒ or - Turn on -screen keyboard, which displays in tablet mode, cannot access Setup Utility. 1. Tap f10. 2. Under Windows Hello, follow these steps: 1. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. Select the Start button, select Settings, select Accounts, and then select Sign-in length, but it must use Windows Hello to your power-on password...
User Guide
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Using antivirus software Computer viruses can detect most cases, repair any damage they have caused. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in most viruses, destroy them to function abnormally. A firewall can be software you install on your computer and/or network, or it is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and...
Using antivirus software Computer viruses can detect most cases, repair any damage they have caused. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in most viruses, destroy them to function abnormally. A firewall can be software you install on your computer and/or network, or it is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and...
User Guide
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... or a software or hardware failure. Select the Start button, select Settings, and then select Update & security. 2. To connect a security cable to reduce time spent solving end-user device and security issues. Select Windows Update, and then follow the device manufacturer's instructions. 42 Chapter 8 Securing your computer, follow the on -screen instructions. To schedule a time for installing updates, select Advanced options, and then follow the on -screen instructions. 3. Securing your wireless network When you...
... or a software or hardware failure. Select the Start button, select Settings, and then select Update & security. 2. To connect a security cable to reduce time spent solving end-user device and security issues. Select Windows Update, and then follow the device manufacturer's instructions. 42 Chapter 8 Securing your computer, follow the on -screen instructions. To schedule a time for installing updates, select Advanced options, and then follow the on -screen instructions. 3. Securing your wireless network When you...
User Guide
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..., open the folder that contains the update. 4. Type file in the taskbar search box, and then select the HP Support Assistant app. - Complete the installation by unplugging the power cord from your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Type support in the taskbar search box, and then select File Explorer. 2. You may need to access this information to locate the update later, after the download is running on -screen instructions. 4. Make...
..., open the folder that contains the update. 4. Type file in the taskbar search box, and then select the HP Support Assistant app. - Complete the installation by unplugging the power cord from your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Type support in the taskbar search box, and then select File Explorer. 2. You may need to access this information to locate the update later, after the download is running on -screen instructions. 4. Make...
User Guide
Page 59
... HP Recovery partition (select products only) or use the HP Recovery media. IMPORTANT: Recovery through HP Recovery Manager should be connected to the Internet to access the Get help app. ● If you need to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Restore and recovery There are available on all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original factory state by using HP Recovery Manager HP Recovery Manager software allows you to recover...
... HP Recovery partition (select products only) or use the HP Recovery media. IMPORTANT: Recovery through HP Recovery Manager should be connected to the Internet to access the Get help app. ● If you need to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Restore and recovery There are available on all products. ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original factory state by using HP Recovery Manager HP Recovery Manager software allows you to recover...
User Guide
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... - Select the optical drive or USB flash drive from the HP Recovery partition. Restore and recovery 51 Follow the on products that support this function. IMPORTANT: After you remove the HP Recovery partition, you to remove the HP Recovery partition to remove the HP Recovery partition: 1. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. If possible, back up hard drive space. Access the system Startup menu. For tablets without keyboards: ▲ Turn on or restart...
... - Select the optical drive or USB flash drive from the HP Recovery partition. Restore and recovery 51 Follow the on products that support this function. IMPORTANT: After you remove the HP Recovery partition, you to remove the HP Recovery partition to remove the HP Recovery partition: 1. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. If possible, back up hard drive space. Access the system Startup menu. For tablets without keyboards: ▲ Turn on or restart...
User Guide
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... HDMI port connecting 21 identifying 6 HDMI, configuring audio 22 headphones, connecting 20 headsets, connecting 21 Hibernation exiting 29 initiated during critical battery level 32 initiating 29 high-definition devices, connecting 21, 23 HP 3D DriveGuard 35 HP Fast Charge 30 HP Mobile Broadband activating 17 IMEI number 17 MEID number 17 HP Orbit 18 HP PC Hardware Diagnostics (UEFI) using 45 HP Recovery Manager correcting boot problems 51 starting 50 HP Recovery media creating 47 recovery 50 HP Recovery partition recovery 50 removing 51 HP resources 2 HP Touchpoint Manager 42 I IMEI number 17...
... HDMI port connecting 21 identifying 6 HDMI, configuring audio 22 headphones, connecting 20 headsets, connecting 21 Hibernation exiting 29 initiated during critical battery level 32 initiating 29 high-definition devices, connecting 21, 23 HP 3D DriveGuard 35 HP Fast Charge 30 HP Mobile Broadband activating 17 IMEI number 17 MEID number 17 HP Orbit 18 HP PC Hardware Diagnostics (UEFI) using 45 HP Recovery Manager correcting boot problems 51 starting 50 HP Recovery media creating 47 recovery 50 HP Recovery partition recovery 50 removing 51 HP resources 2 HP Touchpoint Manager 42 I IMEI number 17...
User Guide
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...) 6 network 6 RJ-45 (network) 6 K keyboard and optional mouse using 27 keys action 11 airplane mode 12 esc 11 fn 11 Windows 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 latch, battery release 13 lights AC adapter and battery light 6 caps lock 9 drive 5 mute 9 power 5 RJ-45 (network) status 6 locating information hardware 4 software 4 low battery level 31 M maintenance Disk Cleanup 35 Disk Defragmenter 35 HP 3D DriveGuard 35 updating programs and drivers 36 managing power 28 MEID number 17 memory card reader, identifying 5 memory card...
...) 6 network 6 RJ-45 (network) 6 K keyboard and optional mouse using 27 keys action 11 airplane mode 12 esc 11 fn 11 Windows 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 latch, battery release 13 lights AC adapter and battery light 6 caps lock 9 drive 5 mute 9 power 5 RJ-45 (network) status 6 locating information hardware 4 software 4 low battery level 31 M maintenance Disk Cleanup 35 Disk Defragmenter 35 HP 3D DriveGuard 35 updating programs and drivers 36 managing power 28 MEID number 17 memory card reader, identifying 5 memory card...
Maintenance and Service Guide
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... Service Provider parts 37 Component replacement procedures ...37 Display subcomponents (bezel, webcam, panel 37 Bottom cover ...41 Hard drive ...43 WLAN module ...45 RTC battery ...47 Memory module ...48 Solid-state drive ...50 Solid-state drive holder and board 51 Optical drive connector ...53 TouchPad click board ...54 TouchPad board ...55 USB board ...56 Speakers ...57 Fan ...58 Heat sink assembly ...59 System board ...64 Display assembly ...67 Power button board ...79 Power connector ...80 Top cover/keyboard ...81 7 Using Setup Utility (BIOS) ...83 Starting Setup Utility (BIOS...
... Service Provider parts 37 Component replacement procedures ...37 Display subcomponents (bezel, webcam, panel 37 Bottom cover ...41 Hard drive ...43 WLAN module ...45 RTC battery ...47 Memory module ...48 Solid-state drive ...50 Solid-state drive holder and board 51 Optical drive connector ...53 TouchPad click board ...54 TouchPad board ...55 USB board ...56 Speakers ...57 Fan ...58 Heat sink assembly ...59 System board ...64 Display assembly ...67 Power button board ...79 Power connector ...80 Top cover/keyboard ...81 7 Using Setup Utility (BIOS) ...83 Starting Setup Utility (BIOS...
Maintenance and Service Guide
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.... Accessing these parts can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to http://partsurfer.hp.com, select your computer. Component replacement procedures NOTE: Details about removing the display assembly in this chapter should only be removed, replaced, or loosened when servicing Authorized Service Provider only parts. See Display assembly on page 67 for more information about your computer, including model, serial number, product key...
.... Accessing these parts can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to http://partsurfer.hp.com, select your computer. Component replacement procedures NOTE: Details about removing the display assembly in this chapter should only be removed, replaced, or loosened when servicing Authorized Service Provider only parts. See Display assembly on page 67 for more information about your computer, including model, serial number, product key...
Maintenance and Service Guide
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... to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. The hard drive designation is connected to the hard drive. NOTE: After a message on the screen reports a successful installation, you are ready to reliable external power using the AC adapter. During the download and installation, follow these steps: a. Follow the on -screen instructions. You may need to access this information to locate the update later, after the download is connected to install the update. Type file...
... to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. The hard drive designation is connected to the hard drive. NOTE: After a message on the screen reports a successful installation, you are ready to reliable external power using the AC adapter. During the download and installation, follow these steps: a. Follow the on -screen instructions. You may need to access this information to locate the update later, after the download is connected to install the update. Type file...
Maintenance and Service Guide
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...) on page 87. ● On select products, if you want to original factory content, you can use the Factory Reset option of HP Recovery media. Choose the method that you get started ● HP Recovery Manager recovers only software that was installed at the factory. If you have not already created recovery media, see Recovering using the HP Recovery media that you need to correct a problem with this computer, you must be used if the computer hard drive fails.
...) on page 87. ● On select products, if you want to original factory content, you can use the Factory Reset option of HP Recovery media. Choose the method that you get started ● HP Recovery Manager recovers only software that was installed at the factory. If you have not already created recovery media, see Recovering using the HP Recovery media that you need to correct a problem with this computer, you must be used if the computer hard drive fails.
Maintenance and Service Guide
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media 88 starting 88 supported discs 86 system 87 USB flash drive 88 using HP Recovery media 86 recovery media creating 85 creating using HP Recovery Manager 86 recovery partition removing 89 regulatory information regulatory label 16 wireless certification labels 16 removal/replacement preliminaries 27 procedures 31, 37 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights, identifying 8 RTC battery illustrated 20 removing 47 Rubber Kit illustrated 21 S security cable slot, identifying 7 security, product description 5 serial number 15 serial number, computer 15 service ...
media 88 starting 88 supported discs 86 system 87 USB flash drive 88 using HP Recovery media 86 recovery media creating 85 creating using HP Recovery Manager 86 recovery partition removing 89 regulatory information regulatory label 16 wireless certification labels 16 removal/replacement preliminaries 27 procedures 31, 37 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights, identifying 8 RTC battery illustrated 20 removing 47 Rubber Kit illustrated 21 S security cable slot, identifying 7 security, product description 5 serial number 15 serial number, computer 15 service ...