User Guide
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Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 17 Using GPS (select products only) ...17 Using Bluetooth wireless devices (select products only 17 Connecting Bluetooth devices 18 Connecting to a wired network-LAN (select products only 18 Connecting ...
Table of contents 1 Starting right ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 17 Using GPS (select products only) ...17 Using Bluetooth wireless devices (select products only 17 Connecting Bluetooth devices 18 Connecting to a wired network-LAN (select products only 18 Connecting ...
User Guide
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...the Mobile broadband section, select the network status icon. GPS satellites deliver location, speed, and direction information to a wireless network 17 Using Bluetooth wireless devices (select products only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that ..., or on the bottom of your computer. From the taskbar, select the network status icon. 2. Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in the taskbar search box, and then make sure location is preinstalled. You ...
...the Mobile broadband section, select the network status icon. GPS satellites deliver location, speed, and direction information to a wireless network 17 Using Bluetooth wireless devices (select products only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that ..., or on the bottom of your computer. From the taskbar, select the network status icon. 2. Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in the taskbar search box, and then make sure location is preinstalled. You ...
User Guide
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... devices, connecting 21, 23 HP 3D DriveGuard 35 HP Fast Charge 30 HP Mobile Broadband activating 17 IMEI number 17 MEID number 17 HP Orbit 18 HP PC Hardware Diagnostics (UEFI) using 45 HP Recovery Manager correcting boot problems 51 starting 50 HP Recovery media creating 47 recovery 50 HP Recovery partition recovery 50 removing 51 HP resources 2 HP Touchpoint Manager 42 I IMEI...
... devices, connecting 21, 23 HP 3D DriveGuard 35 HP Fast Charge 30 HP Mobile Broadband activating 17 IMEI number 17 MEID number 17 HP Orbit 18 HP PC Hardware Diagnostics (UEFI) using 45 HP Recovery Manager correcting boot problems 51 starting 50 HP Recovery media creating 47 recovery 50 HP Recovery partition recovery 50 removing 51 HP resources 2 HP Touchpoint Manager 42 I IMEI...
User Guide
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... hardware 4 software 4 low battery level 31 M maintenance Disk Cleanup 35 Disk Defragmenter 35 HP 3D DriveGuard 35 updating programs and drivers 36 managing power 28 MEID number 17 memory card reader, identifying 5 memory card, identifying 5 microphone identifying 7 minimized image recovery ...50 minimized image, creating 49 Miracast 23 mobile broadband activating 17 IMEI number 17 MEID number 17 mute light, identifying 9 N network jack, identifying 6 O one-finger slide touch screen gesture 27 operating environment 53...
... hardware 4 software 4 low battery level 31 M maintenance Disk Cleanup 35 Disk Defragmenter 35 HP 3D DriveGuard 35 updating programs and drivers 36 managing power 28 MEID number 17 memory card reader, identifying 5 memory card, identifying 5 microphone identifying 7 minimized image recovery ...50 minimized image, creating 49 Miracast 23 mobile broadband activating 17 IMEI number 17 MEID number 17 mute light, identifying 9 N network jack, identifying 6 O one-finger slide touch screen gesture 27 operating environment 53...
User Guide
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... WLAN connection 16 functional range 16 public WLAN connection 16 wireless network, securing 42 WLAN antennas, identifying 7 WLAN device 14 WLAN label 14 WWAN device 17 U unresponsive system 29 updating programs and drivers 36 USB 2.0 port, identifying 5 USB 3.x SuperSpeed port, identifying 6 user-replaceable battery 32 using external external power 33 using...
... WLAN connection 16 functional range 16 public WLAN connection 16 wireless network, securing 42 WLAN antennas, identifying 7 WLAN device 14 WLAN label 14 WWAN device 17 U unresponsive system 29 updating programs and drivers 36 USB 2.0 port, identifying 5 USB 3.x SuperSpeed port, identifying 6 user-replaceable battery 32 using external external power 33 using...
Maintenance and Service Guide
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Removing the HP Recovery partition (select products only 84 9 Using HP PC Hardware Diagnostics (UEFI) ...85 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 85 10 Specifications ...87 Computer specifications ...87 43.9-cm (17.3-in) display specifications ...88 Hard drive specifications ...88 M.2 solid-state drive specifications ...89 DVD±RW SuperMulti DL Drive specifications ...90 11 Power cord set requirements ...91 Requirements for all countries ...91 Requirements for specific countries and regions 92 12 Recycling ...95 Index ...97 vii
Removing the HP Recovery partition (select products only 84 9 Using HP PC Hardware Diagnostics (UEFI) ...85 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 85 10 Specifications ...87 Computer specifications ...87 43.9-cm (17.3-in) display specifications ...88 Hard drive specifications ...88 M.2 solid-state drive specifications ...89 DVD±RW SuperMulti DL Drive specifications ...90 11 Power cord set requirements ...91 Requirements for all countries ...91 Requirements for specific countries and regions 92 12 Recycling ...95 Index ...97 vii
Maintenance and Service Guide
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... (1920×1080), typical brightness: 300 nits (touch) One SODIMM slot - 1 Product description Category Product name Processors Graphics Panel Memory Description UMA HP 17 Laptop PC √ Model numbers: 17-ak000 - 17-ak099 AMD Quad-Core processor √ A12-9720P (2.7-GHz, turbo up to 3.6 GHz, 2-MB L2 cache) A10-9620P (2.5-GHz, turbo up to...Dual graphics AMD Radeon 535DX Dual Graphics Support HD Decode, DX12, HDMI, and PX7 √ Support Optimus 16:9 Ultra Wide Aspect Ratio, 43.9-cm (17.3-in), WLED, flat-flat (4.0 mm), √ eDP HD+, SVA, BrightView, (1600×900);
... (1920×1080), typical brightness: 300 nits (touch) One SODIMM slot - 1 Product description Category Product name Processors Graphics Panel Memory Description UMA HP 17 Laptop PC √ Model numbers: 17-ak000 - 17-ak099 AMD Quad-Core processor √ A12-9720P (2.7-GHz, turbo up to 3.6 GHz, 2-MB L2 cache) A10-9620P (2.5-GHz, turbo up to...Dual graphics AMD Radeon 535DX Dual Graphics Support HD Decode, DX12, HDMI, and PX7 √ Support Optimus 16:9 Ultra Wide Aspect Ratio, 43.9-cm (17.3-in), WLED, flat-flat (4.0 mm), √ eDP HD+, SVA, BrightView, (1600×900);
Maintenance and Service Guide
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... spare part number 928882-001. Top cover/keyboard (includes TouchPad mylar; Black 926559-xx1 Ash silver; Item (1) (2) (3) (4) (5) (6) (7) (8) Component Spare part number Display assembly [43.9-cm 17.3-in -001 (United States) and -DB1 (French Canada) 926562-xx1 Snow white 926561-xx1 TouchPad board NOTE: The TouchPad board cable is available using spare...
... spare part number 928882-001. Top cover/keyboard (includes TouchPad mylar; Black 926559-xx1 Ash silver; Item (1) (2) (3) (4) (5) (6) (7) (8) Component Spare part number Display assembly [43.9-cm 17.3-in -001 (United States) and -DB1 (French Canada) 926562-xx1 Snow white 926561-xx1 TouchPad board NOTE: The TouchPad board cable is available using spare...
Maintenance and Service Guide
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... module (PC4-2400) 8-GB 4 GB 2 GB (15) USB board NOTE: The USB board cable is available using spare part number 926516-001. (16) RTC battery (17) WLAN module Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) Realtek RTL8723DE 802.11 bgn 1x1 WiFi... 863934-855 856614-001 858260-001 912487-855 676423-855 683839-855 905974-001 926521-001 926558-001 919701-850 919700-850 Computer major components 17
... module (PC4-2400) 8-GB 4 GB 2 GB (15) USB board NOTE: The USB board cable is available using spare part number 926516-001. (16) RTC battery (17) WLAN module Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) Realtek RTL8723DE 802.11 bgn 1x1 WiFi... 863934-855 856614-001 858260-001 912487-855 676423-855 683839-855 905974-001 926521-001 926558-001 919701-850 919700-850 Computer major components 17
Maintenance and Service Guide
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... (1) Display bezel (2) Webcam/microphone module HD VGA (3) Touch control board (includes tape and EMI foil) (4) Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]) FHD, anti glare, non-touch FHD, Touch On Panel (TOP) HD, Touch On Panel (TOP) HD+, BrightView, non-touch HD+, anti glare, non-touch...
... (1) Display bezel (2) Webcam/microphone module HD VGA (3) Touch control board (includes tape and EMI foil) (4) Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]) FHD, anti glare, non-touch FHD, Touch On Panel (TOP) HD, Touch On Panel (TOP) HD+, BrightView, non-touch HD+, anti glare, non-touch...
Maintenance and Service Guide
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Display assembly Description Raw display panel (43.9-cm [17.3-in non-touch models: Pike silver Silk gold Smoke gray Marine blue Amethyst purple Pale mint Champagne rose Jet black Snow white Empress red Spare ...
Display assembly Description Raw display panel (43.9-cm [17.3-in non-touch models: Pike silver Silk gold Smoke gray Marine blue Amethyst purple Pale mint Champagne rose Jet black Snow white Empress red Spare ...
Maintenance and Service Guide
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...capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 88 Chapter 10 Specifications 43.9-cm (17.3-in) display specifications Active diagonal size Thickness Resolution Surface treatment Brightness Viewing angle Backlight Graphics adapter Metric 43.9-cm 4.0 mm ...1920x1080 (FHD) 1600x900 (HD+) AntiGlare or BrightView 220 nits (HD+) 300 nits (FHD) SVA (HD+) UWVA (FHD) WLED eDP U.S. 17.3-in 0.236 inch Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.2 mm Length 100.4...
...capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 88 Chapter 10 Specifications 43.9-cm (17.3-in) display specifications Active diagonal size Thickness Resolution Surface treatment Brightness Viewing angle Backlight Graphics adapter Metric 43.9-cm 4.0 mm ...1920x1080 (FHD) 1600x900 (HD+) AntiGlare or BrightView 220 nits (HD+) 300 nits (FHD) SVA (HD+) UWVA (FHD) WLED eDP U.S. 17.3-in 0.236 inch Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.2 mm Length 100.4...
Maintenance and Service Guide
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...-out (headphone)/audio-in (microphone) jack, identifying 6 B backups 79 battery illustrated 17 removing 30 battery cover, identifying 13 battery lock, identifying 13 battery release latch 13 BIOS...28 esc key, identifying 11 Ethernet, product description 3 external media cards 3 F fan illustrated 17 removing 55 fan/heat sink assembly removing 56 fn key, identifying 11 G graphics, product ...17, 23 precautions 26 product description 2 removing 41 specifications 88 hard drive cover removing 42 hard drive holder illustrated 17, 23 HDMI port identifying 6 heat sink assembly illustrated 17 removing 17...
...-out (headphone)/audio-in (microphone) jack, identifying 6 B backups 79 battery illustrated 17 removing 30 battery cover, identifying 13 battery lock, identifying 13 battery release latch 13 BIOS...28 esc key, identifying 11 Ethernet, product description 3 external media cards 3 F fan illustrated 17 removing 55 fan/heat sink assembly removing 56 fn key, identifying 11 G graphics, product ...17, 23 precautions 26 product description 2 removing 41 specifications 88 hard drive cover removing 42 hard drive holder illustrated 17, 23 HDMI port identifying 6 heat sink assembly illustrated 17 removing 17...
Maintenance and Service Guide
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... correcting boot problems 83 starting 82 HP Recovery media creating 79 recovery 82 HP Recovery partition recovery 82 removing 84 I integrated numeric keypad, identifying 11 internal card product description 3 J jacks audio-out (headphone... M M.2 solid-state drive specifications 89 mass storage devices illustrated 22 precautions 26 memory card reader, identifying 5 memory card, identifying 5 memory module illustrated 17 product description 1 removing 46 microphone identifying 7 illustrated 19 product description 2 minimized image recovery 82 minimized image, creating 81 model name 1 mute light, ...
... correcting boot problems 83 starting 82 HP Recovery media creating 79 recovery 82 HP Recovery partition recovery 82 removing 84 I integrated numeric keypad, identifying 11 internal card product description 3 J jacks audio-out (headphone... M M.2 solid-state drive specifications 89 mass storage devices illustrated 22 precautions 26 memory card reader, identifying 5 memory card, identifying 5 memory module illustrated 17 product description 1 removing 46 microphone identifying 7 illustrated 19 product description 2 minimized image recovery 82 minimized image, creating 81 model name 1 mute light, ...
Maintenance and Service Guide
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... HP Recovery Manager 80 recovery partition removing 84 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 25 procedures 29, 35 RJ-45 (network) jack, identifying 6 RJ-45 (network) status lights, identifying 6 RTC battery illustrated 17 ...27 traveling with the computer 14 U USB 2.0 port, identifying 5 USB 3.x SuperSpeed port, identifying 6 USB board removing 53 spare part number 17 V vent, identifying 6 video, product description 2 W webcam illustrated 19 webcam cable removing 72 webcam/microphone cable removing 37, 67 webcam/microphone...
... HP Recovery Manager 80 recovery partition removing 84 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 25 procedures 29, 35 RJ-45 (network) jack, identifying 6 RJ-45 (network) status lights, identifying 6 RTC battery illustrated 17 ...27 traveling with the computer 14 U USB 2.0 port, identifying 5 USB 3.x SuperSpeed port, identifying 6 USB board removing 53 spare part number 17 V vent, identifying 6 video, product description 2 W webcam illustrated 19 webcam cable removing 72 webcam/microphone cable removing 37, 67 webcam/microphone...