Maintenance and Service Guide
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5 Removal and replacement procedures for authorized service provider parts 25 Component replacement procedures ...25 Preparation for disassembly ...25 Bottom cover ...26 Battery ...28 Memory module ...29 Solid-state drive ...31 WLAN module ...32 Card reader/audio board ...34 USB board ...35 Touchpad ...36 Fingerprint reader board ...37 Fan ...38 Heat sink (thermal module) ...39 System board ...41 Display assembly ...43 Power connector ...52 Speaker assembly ...53 Keyboard/top cover ...54 6 Using Setup Utility (BIOS) ...55 Starting Setup Utility (BIOS) ...55 Updating Setup Utility (BIOS) ...55...
5 Removal and replacement procedures for authorized service provider parts 25 Component replacement procedures ...25 Preparation for disassembly ...25 Bottom cover ...26 Battery ...28 Memory module ...29 Solid-state drive ...31 WLAN module ...32 Card reader/audio board ...34 USB board ...35 Touchpad ...36 Fingerprint reader board ...37 Fan ...38 Heat sink (thermal module) ...39 System board ...41 Display assembly ...43 Power connector ...52 Speaker assembly ...53 Keyboard/top cover ...54 6 Using Setup Utility (BIOS) ...55 Starting Setup Utility (BIOS) ...55 Updating Setup Utility (BIOS) ...55...
Maintenance and Service Guide
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... your computer. Follow any device, cable, or cord. The hard drive designation is connected to the hard drive. Using the hard drive path you recorded earlier, open the folder that appear on the screen after it to the location on -screen instructions to download your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. NOTE: If your selection to reliable external power using the AC adapter. Select the question...
... your computer. Follow any device, cable, or cord. The hard drive designation is connected to the hard drive. Using the hard drive path you recorded earlier, open the folder that appear on the screen after it to the location on -screen instructions to download your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. NOTE: If your selection to reliable external power using the AC adapter. Select the question...
Maintenance and Service Guide
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...(microphone) combo jack, identifying 5 B back cover spare part number 18 backup, creating 62 backups 62 battery removal 28 spare part number 16, 28 bezel spare part number 17, 45 BIOS determining version 55 downloading an update 56 starting the Setup Utility 55 updating 55 Bluetooth label 13 boot order, changing 63 bottom components 12 bottom cover removal 26 spare part number 26 bottom cover, spare part numbers 16 buttons power 10 C camera identifying 7 camera light, identifying 7 caps lock light, identifying 9 card reader board removal 34 spare part number 34 card reader/audio board removal...
...(microphone) combo jack, identifying 5 B back cover spare part number 18 backup, creating 62 backups 62 battery removal 28 spare part number 16, 28 bezel spare part number 17, 45 BIOS determining version 55 downloading an update 56 starting the Setup Utility 55 updating 55 Bluetooth label 13 boot order, changing 63 bottom components 12 bottom cover removal 26 spare part number 26 bottom cover, spare part numbers 16 buttons power 10 C camera identifying 7 camera light, identifying 7 caps lock light, identifying 9 card reader board removal 34 spare part number 34 card reader/audio board removal...
Maintenance and Service Guide
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... part numbers 19 power lights, identifying 5 power requirements, product description 3 processor, product description 1 product description audio 2 display panel 1 graphics 1 internal card expansion 2 keyboard/pointing devices 2 media card reader 2 memory 1 microphone 2 operating system 3 ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability 4 storage 2 video 2 wireless networking 2 product name 1 product name and number, computer 12 R recovery 62 discs 63 HP Recovery partition 63 media 63 USB flash drive 63 recovery media creating using HP Cloud Recovery Download...
... part numbers 19 power lights, identifying 5 power requirements, product description 3 processor, product description 1 product description audio 2 display panel 1 graphics 1 internal card expansion 2 keyboard/pointing devices 2 media card reader 2 memory 1 microphone 2 operating system 3 ports 2 power requirements 3 processors 1 product name 1 security 3 serviceability 4 storage 2 video 2 wireless networking 2 product name 1 product name and number, computer 12 R recovery 62 discs 63 HP Recovery partition 63 media 63 USB flash drive 63 recovery media creating using HP Cloud Recovery Download...
User Guide
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... ...3 Locating software ...3 Right side ...3 Left side ...4 Display ...5 Low blue light mode (select products only 5 Keyboard area ...6 Touchpad settings and components 6 Touchpad settings ...7 Adjusting touchpad settings 7 Turning on the touchpad 7 Touchpad components ...7 Lights ...8 Button, vent, speakers, and fingerprint reader 8 Special keys ...10 Action keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP...
... ...3 Locating software ...3 Right side ...3 Left side ...4 Display ...5 Low blue light mode (select products only 5 Keyboard area ...6 Touchpad settings and components 6 Touchpad settings ...7 Adjusting touchpad settings 7 Turning on the touchpad 7 Touchpad components ...7 Lights ...8 Button, vent, speakers, and fingerprint reader 8 Special keys ...10 Action keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP...
User Guide
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... wood veneer (select products only 37 Traveling with or shipping your computer ...38 8 Securing your computer and information ...39 Using passwords ...39 Setting Windows passwords ...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...40 Using internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...41 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 ix
... wood veneer (select products only 37 Traveling with or shipping your computer ...38 8 Securing your computer and information ...39 Using passwords ...39 Setting Windows passwords ...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...40 Using internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...41 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 ix
User Guide
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Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Preparing for a BIOS update ...44 Downloading a BIOS update 44 Installing a BIOS update 44 10 Using HP PC Hardware Diagnostics ...46 Using HP PC Hardware Diagnostics Windows (select products only 46 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 46 Accessing HP PC Hardware Diagnostics Windows 46 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (...
Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Preparing for a BIOS update ...44 Downloading a BIOS update 44 Installing a BIOS update 44 10 Using HP PC Hardware Diagnostics ...46 Using HP PC Hardware Diagnostics Windows (select products only 46 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 46 Accessing HP PC Hardware Diagnostics Windows 46 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (...
User Guide
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... wireless network connection. Connecting to a network Your computer can explore the globe and access information from millions of individual devices. 3 Connecting to a wireless network 15 All the wireless devices on your wireless devices, not the status of websites by using one or more wireless devices. ● WLAN device-Connects the computer to wireless local area networks (commonly referred to other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. The wireless light indicates the overall power...
... wireless network connection. Connecting to a network Your computer can explore the globe and access information from millions of individual devices. 3 Connecting to a wireless network 15 All the wireless devices on your wireless devices, not the status of websites by using one or more wireless devices. ● WLAN device-Connects the computer to wireless local area networks (commonly referred to other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. The wireless light indicates the overall power...
User Guide
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...to adjust system volume, change sound settings, follow these steps. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your product. Sound settings To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Using video Your computer is a powerful video device that the external device is connected...
...to adjust system volume, change sound settings, follow these steps. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your product. Sound settings To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Using video Your computer is a powerful video device that the external device is connected...
User Guide
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... a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is available Connect one of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that you are not plugged into an external power source, such as an external hard drive connected to external power. NOTE: For additional information about battery types, specifications, life cycles, and capacity Conserving battery power...
... a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is available Connect one of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that you are not plugged into an external power source, such as an external hard drive connected to external power. NOTE: For additional information about battery types, specifications, life cycles, and capacity Conserving battery power...
User Guide
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... adapter or an optional docking device or expansion product. Connect the AC adapter to the computer and to external power with internal hard drives ● When performing a backup or recovery 32 Chapter 6 Managing power The computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP Resolving a low battery level when no power source is no longer holding a charge, run HP Battery...
... adapter or an optional docking device or expansion product. Connect the AC adapter to the computer and to external power with internal hard drives ● When performing a backup or recovery 32 Chapter 6 Managing power The computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP Resolving a low battery level when no power source is no longer holding a charge, run HP Battery...
User Guide
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... Performing regular maintenance keeps your hard drive at least once a month. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer in an optional docking device or connected to a USB port is unnecessary for these events, HP 3D DriveGuard returns the hard drive to normal operation. Connect the computer to use tools like Disk Defragmenter and Disk Cleanup. Follow the on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D...
... Performing regular maintenance keeps your hard drive at least once a month. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your computer in an optional docking device or connected to a USB port is unnecessary for these events, HP 3D DriveGuard returns the hard drive to normal operation. Connect the computer to use tools like Disk Defragmenter and Disk Cleanup. Follow the on -screen instructions. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D...
User Guide
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... hard drive bay, the secondary hard drive bay (select products only), or both are parked. Updating programs using Windows 10 S Use this procedure to show that you do not get the most recent gaming software. NOTE: If Windows does not find a new driver, go to update drivers. 1. Identifying HP 3D DriveGuard status The hard drive light on -screen instructions. To update programs and drivers, choose one of your programs and drivers on -screen instructions. Select Start...
... hard drive bay, the secondary hard drive bay (select products only), or both are parked. Updating programs using Windows 10 S Use this procedure to show that you do not get the most recent gaming software. NOTE: If Windows does not find a new driver, go to update drivers. 1. Identifying HP 3D DriveGuard status The hard drive light on -screen instructions. To update programs and drivers, choose one of your programs and drivers on -screen instructions. Select Start...
User Guide
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... then press enter. Your changes take effect when the computer restarts. Tap f10. 2. To set , change, or delete an administrator or power-on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. Select the Start button, select Settings, select Accounts, and then select Sign-in Setup Utility (BIOS). Turn on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in options. 2. or Turn on -screen instructions. To set up...
... then press enter. Your changes take effect when the computer restarts. Tap f10. 2. To set , change, or delete an administrator or power-on or restart the tablet, and then quickly hold down the volume down the Windows button. 2. Select the Start button, select Settings, select Accounts, and then select Sign-in Setup Utility (BIOS). Turn on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in options. 2. or Turn on -screen instructions. To set up...
User Guide
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... disable programs, utilities, or the operating system, or cause them , and in length. HP strongly recommends that you upgrade the security software trial offer or purchase the software of your computer, network, or both hardware and software. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - NOTE: The PIN is for numbers only. Using antivirus software...
... disable programs, utilities, or the operating system, or cause them , and in length. HP strongly recommends that you upgrade the security software trial offer or purchase the software of your computer, network, or both hardware and software. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - NOTE: The PIN is for numbers only. Using antivirus software...
User Guide
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... your wireless network When you receive an alert. WLANs in -house solutions. Select the Start button, select Settings, and then select Update & Security. 2. To schedule a time for installing updates, select Advanced options, and then follow the on -screen instructions. 3. To view or change the settings: 1. Using an optional security cable (select products only) A security cable (purchased separately) is designed to act as a Service (select products only) HP DaaS is...
... your wireless network When you receive an alert. WLANs in -house solutions. Select the Start button, select Settings, and then select Update & Security. 2. To schedule a time for installing updates, select Advanced options, and then follow the on -screen instructions. 3. To view or change the settings: 1. Using an optional security cable (select products only) A security cable (purchased separately) is designed to act as a Service (select products only) HP DaaS is...
User Guide
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... external power using the AC adapter. If no instructions appear, follow these instructions: ● Do not disconnect power from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. NOTE: If your selection to download your computer is more recent than your hard drive designation. b. Type support in an optional docking device, or connected...
... external power using the AC adapter. If no instructions appear, follow these instructions: ● Do not disconnect power from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. NOTE: If your selection to download your computer is more recent than your hard drive designation. b. Type support in an optional docking device, or connected...
User Guide
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... starting the Setup Utility 43 updating 43 Bluetooth device 15, 17 Bluetooth label 13 boot order, changing 53 bottom components 12 buttons left touchpad 7 power 9 right touchpad 7 C camera identifying 6 using 19 camera light, identifying 6 camera privacy key, using 19 caps lock light 8 caring for your computer 36 cleaning your computer 36 caring for wood veneer 37 disinfecting 37 HP Easy Clean 36 removing dirt and debris 36 components bottom 12 display 5 keyboard area 6 left side 4 lights 8 right side 3 touchpad 6, 7 connecting to a network 15 connecting...
... starting the Setup Utility 43 updating 43 Bluetooth device 15, 17 Bluetooth label 13 boot order, changing 53 bottom components 12 buttons left touchpad 7 power 9 right touchpad 7 C camera identifying 6 using 19 camera light, identifying 6 camera privacy key, using 19 caps lock light 8 caring for your computer 36 cleaning your computer 36 caring for wood veneer 37 disinfecting 37 HP Easy Clean 36 removing dirt and debris 36 components bottom 12 display 5 keyboard area 6 left side 4 lights 8 right side 3 touchpad 6, 7 connecting to a network 15 connecting...
User Guide
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... 58 HP Device as a Service (HP DaaS) 42 HP Fast Charge 30 HP Mobile Broadband activating 16 IMEI number 16 MEID number 16 HP PC Hardware Diagnostics UEFI downloading 49 starting 48 using 48 HP PC Hardware Diagnostics Windows accessing 46, 47 downloading 47 installing 48 using 46 HP Recovery media recovery 53 HP resources 1 HP Sure Recover 54 HP Touchpoint Manager 42 I IMEI number 16 increase screen brightness action key 11 initiating Sleep and Hibernation 28 input power 56 installing optional security cable 42 integrated numeric keypad, identifying 11 internal microphones...
... 58 HP Device as a Service (HP DaaS) 42 HP Fast Charge 30 HP Mobile Broadband activating 16 IMEI number 16 MEID number 16 HP PC Hardware Diagnostics UEFI downloading 49 starting 48 using 48 HP PC Hardware Diagnostics Windows accessing 46, 47 downloading 47 installing 48 using 46 HP Recovery media recovery 53 HP resources 1 HP Sure Recover 54 HP Touchpoint Manager 42 I IMEI number 16 increase screen brightness action key 11 initiating Sleep and Hibernation 28 input power 56 installing optional security cable 42 integrated numeric keypad, identifying 11 internal microphones...
User Guide
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... optional mouse 27 using the touchpad 24 V vents, identifying 9, 13 video HDMI port 20, 21 USB Type-C 22 wireless displays 22 video, using 50 resources, accessibility 61 restoring 52 restoring and recovery methods 53 right control zone, identifying 7 right side components 3 S screen navigating 24 Section 508 accessibility standards 60 security cable, installing 42 serial number, computer 13 service labels, locating 13 Setup Utility (BIOS) passwords 40 shipping the computer 38 shutdown 29 Sleep exiting 28 initiating 28 Sleep and Hibernation, initiating 28 slots memory card reader...
... optional mouse 27 using the touchpad 24 V vents, identifying 9, 13 video HDMI port 20, 21 USB Type-C 22 wireless displays 22 video, using 50 resources, accessibility 61 restoring 52 restoring and recovery methods 53 right control zone, identifying 7 right side components 3 S screen navigating 24 Section 508 accessibility standards 60 security cable, installing 42 serial number, computer 13 service labels, locating 13 Setup Utility (BIOS) passwords 40 shipping the computer 38 shutdown 29 Sleep exiting 28 initiating 28 Sleep and Hibernation, initiating 28 slots memory card reader...