HP 15 Notebook PC Maintenance and Service Guide
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... to access and replace Customer Self-Repair parts successfully. This chapter provides removal and replacement procedures for Customer Self-Repair parts 5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is supported in all locations. Make special note of each screw size and location during removal and replacement. 26 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts. NOTE: Details about your computer, including model, serial number, product key, and...
... to access and replace Customer Self-Repair parts successfully. This chapter provides removal and replacement procedures for Customer Self-Repair parts 5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is supported in all locations. Make special note of each screw size and location during removal and replacement. 26 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts. NOTE: Details about your computer, including model, serial number, product key, and...
HP 15 Notebook PC Maintenance and Service Guide
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Remove the battery (see Service door on page 27). 5. Locate the WLAN module (1). The #2 WLAN antenna cable is connected to the system board. (The WLAN module tilts up.) 30 Chapter 5 Removal and replacement procedures for use in the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the terminals on , and then shut it down through the operating system. 2. Remove the WLAN module: 1. Disconnect...
Remove the battery (see Service door on page 27). 5. Locate the WLAN module (1). The #2 WLAN antenna cable is connected to the system board. (The WLAN module tilts up.) 30 Chapter 5 Removal and replacement procedures for use in the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the terminals on , and then shut it down through the operating system. 2. Remove the WLAN module: 1. Disconnect...
HP 15 Notebook PC Maintenance and Service Guide
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Turn the system board upside down, with the front toward you. Reverse this procedure to install the system board. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Remove the hard drive connector cable: a. Disconnect the hard drive connector cable from the system board. b. 6.
Turn the system board upside down, with the front toward you. Reverse this procedure to install the system board. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Remove the hard drive connector cable: a. Disconnect the hard drive connector cable from the system board. b. 6.
HP 15 Notebook PC Maintenance and Service Guide
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... Local Disk (C:). 3. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click your computer. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to install the update. Follow the on -screen instructions. If the update is more recent than your BIOS, make a note of the date, name, or other software components. 74 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware...
... Local Disk (C:). 3. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click your computer. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to install the update. Follow the on -screen instructions. If the update is more recent than your BIOS, make a note of the date, name, or other software components. 74 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware...
HP 15 Notebook PC Maintenance and Service Guide
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... see Recovering using HP Recovery Manager on an external device, such as a USB hub. ● Be sure that you have created. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in HP Recovery Manager. Restore and recovery 79 See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the Drivers and Applications Reinstall option of expertise: ● Windows offers several options for recovering your system. From the Start screen, type recovery, and then select HP Recovery Manager...
... see Recovering using HP Recovery Manager on an external device, such as a USB hub. ● Be sure that you have created. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in HP Recovery Manager. Restore and recovery 79 See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the Drivers and Applications Reinstall option of expertise: ● Windows offers several options for recovering your system. From the Start screen, type recovery, and then select HP Recovery Manager...
HP 15 Notebook PC Maintenance and Service Guide
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...). Before beginning recovery, back up , restoring, and recovering (select models only) If you have not already created recovery media, see Creating HP Recovery media on -screen instructions. ● If you have replaced the hard drive, you can use HP Recovery media. For more information, see Removing the HP Recovery partition (select models only) on page 78. ● If the HP Recovery media does not work, you can obtain recovery media for recovery discs or a recovery USB flash drive. What you to its original factory state by using HP Recovery Manager on page...
...). Before beginning recovery, back up , restoring, and recovering (select models only) If you have not already created recovery media, see Creating HP Recovery media on -screen instructions. ● If you have replaced the hard drive, you can use HP Recovery media. For more information, see Removing the HP Recovery partition (select models only) on page 78. ● If the HP Recovery media does not work, you can obtain recovery media for recovery discs or a recovery USB flash drive. What you to its original factory state by using HP Recovery Manager on page...
HP 15 Notebook PC Maintenance and Service Guide
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... HP Recovery media that you press the power button. 2. Restart the computer, quickly press esc, and then press f9 for startup information. Restore and recovery 81 So before beginning these steps to remove the HP Recovery partition: 1. IMPORTANT: For tablets, connect to the keyboard dock before you will not be used if your system does not have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the boot order...
... HP Recovery media that you press the power button. 2. Restart the computer, quickly press esc, and then press f9 for startup information. Restore and recovery 81 So before beginning these steps to remove the HP Recovery partition: 1. IMPORTANT: For tablets, connect to the keyboard dock before you will not be used if your system does not have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, change the boot order...
HP 15 Notebook PC Maintenance and Service Guide
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...) jacks 5 Audio/USB port spare part numbers 19 B backups 78 base enclosure, spare part number 16 battery removal 27 spare part number 16, 19, 20, 27 battery cover, identifying 12 battery lock, locks and unlocks the battery 12 battery release latch 12 BIOS determining version 73 downloading an update 74 updating 73 boot order changing HP Recovery Manager 81 buttons left TouchPad 8 power 10 right TouchPad 8 C caps lock light, identifying 9 chipset, product description 1 components bottom 12 display 7 left side 6 right side 5 top 8 computer major components 14 computer specifications 76...
...) jacks 5 Audio/USB port spare part numbers 19 B backups 78 base enclosure, spare part number 16 battery removal 27 spare part number 16, 19, 20, 27 battery cover, identifying 12 battery lock, locks and unlocks the battery 12 battery release latch 12 BIOS determining version 73 downloading an update 74 updating 73 boot order changing HP Recovery Manager 81 buttons left TouchPad 8 power 10 right TouchPad 8 C caps lock light, identifying 9 chipset, product description 1 components bottom 12 display 7 left side 6 right side 5 top 8 computer major components 14 computer specifications 76...
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... 81 starting 80 HP Recovery media creating 78 recovery 81 HP Recovery partition recovery 80 removing 81 I integrated numeric keypad, identifying 11 integrated webcam, identifying 7 internal microphones, identifying 7 J jacks audio-out (headphone) 5 network 6 RJ-45 (network) 6 K keyboard product description 2 removal 37 spare part numbers 14, 19, 37 keypad, integrated numeric 11 keys action 11 esc 11 fn 11 num lock 11 Windows 11 L labels serial number 13 latches 12 lights AC adapter 6 caps lock 9 eMMC 5 hard drive 5 mute 9 power 5 wireless 9 M memory card reader, identifying 6 memory module...
... 81 starting 80 HP Recovery media creating 78 recovery 81 HP Recovery partition recovery 80 removing 81 I integrated numeric keypad, identifying 11 integrated webcam, identifying 7 internal microphones, identifying 7 J jacks audio-out (headphone) 5 network 6 RJ-45 (network) 6 K keyboard product description 2 removal 37 spare part numbers 14, 19, 37 keypad, integrated numeric 11 keys action 11 esc 11 fn 11 num lock 11 Windows 11 L labels serial number 13 latches 12 lights AC adapter 6 caps lock 9 eMMC 5 hard drive 5 mute 9 power 5 wireless 9 M memory card reader, identifying 6 memory module...
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...spare part number 28 serviceability, product description 3 slots memory card 6 security cable 6 speakers identifying 10 removal 66 spare part number 16, 19, 66 specifications computer 76 display 76 hard drive 77 supported discs recovery 78 system board removal 55 spare part numbers 15, 20, 55 system information locating 13 system recovery 80 system restore point creating 78 T top cover removal 40 spare part numbers 15, 20, 40 TouchPad buttons 8 TouchPad button board removal 50 spare part number 15, 19, 50 TouchPad zone, identifying 8 U USB 3.0 ports identifying 6 V vents, identifying 12 video...
...spare part number 28 serviceability, product description 3 slots memory card 6 security cable 6 speakers identifying 10 removal 66 spare part number 16, 19, 66 specifications computer 76 display 76 hard drive 77 supported discs recovery 78 system board removal 55 spare part numbers 15, 20, 55 system information locating 13 system recovery 80 system restore point creating 78 T top cover removal 40 spare part numbers 15, 20, 40 TouchPad buttons 8 TouchPad button board removal 50 spare part number 15, 19, 50 TouchPad zone, identifying 8 U USB 3.0 ports identifying 6 V vents, identifying 12 video...
User Guide
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...5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 17 Sharing data and drives and accessing software 17 Using a WLAN ...17 Using an Internet service provider 18 Setting up a WLAN 18 Configuring a wireless router 18 Protecting your WLAN 18 Connecting to a WLAN 19 Using Bluetooth wireless...
...5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 17 Sharing data and drives and accessing software 17 Using a WLAN ...17 Using an Internet service provider 18 Setting up a WLAN 18 Configuring a wireless router 18 Protecting your WLAN 18 Connecting to a WLAN 19 Using Bluetooth wireless...
User Guide
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... replacing memory modules 41 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning procedures ...46 Cleaning the display (All-in-Ones or Notebooks 46 Cleaning the sides or cover 46 Cleaning the TouchPad, keyboard, or mouse 46 Traveling with or shipping your computer 47 8 Securing your computer and information ...48 Using passwords ...48 Setting Windows passwords 49 Setting Setup Utility (BIOS) passwords 49 Using Internet security software ...49 Using antivirus software ...50 Using firewall software ...50 Installing software updates ...50 Installing...
... replacing memory modules 41 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning procedures ...46 Cleaning the display (All-in-Ones or Notebooks 46 Cleaning the sides or cover 46 Cleaning the TouchPad, keyboard, or mouse 46 Traveling with or shipping your computer 47 8 Securing your computer and information ...48 Using passwords ...48 Setting Windows passwords 49 Setting Setup Utility (BIOS) passwords 49 Using Internet security software ...49 Using antivirus software ...50 Using firewall software ...50 Installing software updates ...50 Installing...
User Guide
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... corporate network). Select Network and Internet, and then select Network and Sharing Center. Type a name in your active networks, select an active network. 4. Connecting to a wireless network 17 Select Change advanced sharing settings to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the WLAN device in the notification area, at the top of hardware or software. Using operating system controls The Network and Sharing Center allows you to set sharing options for privacy, network discovery...
... corporate network). Select Network and Internet, and then select Network and Sharing Center. Type a name in your active networks, select an active network. 4. Connecting to a wireless network 17 Select Change advanced sharing settings to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the WLAN device in the notification area, at the top of hardware or software. Using operating system controls The Network and Sharing Center allows you to set sharing options for privacy, network discovery...
User Guide
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... the computer. 20 Chapter 3 Connecting to an existing network at your home (instead of Bluetooth devices. To connect the network cable, follow these steps: 1. Connecting to set up a PAN of working wirelessly), or if you want to connect the computer directly to a router in your office. Plug the network cable into a network wall jack (2) or router. ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that...
... the computer. 20 Chapter 3 Connecting to an existing network at your home (instead of Bluetooth devices. To connect the network cable, follow these steps: 1. Connecting to set up a PAN of working wirelessly), or if you want to connect the computer directly to a router in your office. Plug the network cable into a network wall jack (2) or router. ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that...
User Guide
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... change your current user account password, click Create or change other power settings and timeouts using Power Options. 1. Setting password protection on wakeup To set a password to be required on wakeup. 3. NOTE: If you must enter your Windows password before your user account password, and then follow these steps: 1. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on and your work returns to the screen...
... change your current user account password, click Create or change other power settings and timeouts using Power Options. 1. Setting password protection on wakeup To set a password to be required on wakeup. 3. NOTE: If you must enter your Windows password before your user account password, and then follow these steps: 1. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on and your work returns to the screen...
User Guide
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... computer viruses, install all the computers on your computer. To download the latest versions, go to a system or network. To provide ongoing protection against newly discovered viruses, antivirus software must be preinstalled on the network. An antivirus program may be kept up to protect all critical updates from the Start screen, type control panel, and then select Control Panel. Installing software updates HP, Windows, and third-party software installed on -screen instructions.
... computer viruses, install all the computers on your computer. To download the latest versions, go to a system or network. To provide ongoing protection against newly discovered viruses, antivirus software must be preinstalled on the network. An antivirus program may be kept up to protect all critical updates from the Start screen, type control panel, and then select Control Panel. Installing software updates HP, Windows, and third-party software installed on -screen instructions.
User Guide
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... BIOS, make a note of the path to the location on -screen instructions to download your hard drive. Do not download or install a BIOS update while the computer is functioning properly. From the Start screen, type support, and then select the HP Support Assistant app. 2. You may need to access this information to determine whether the computer hardware is running on your hard drive designation. From the Start screen, type file, and then select File Explorer. 2. Click your hard drive...
... BIOS, make a note of the path to the location on -screen instructions to download your hard drive. Do not download or install a BIOS update while the computer is functioning properly. From the Start screen, type support, and then select the HP Support Assistant app. 2. You may need to access this information to determine whether the computer hardware is running on your hard drive designation. From the Start screen, type file, and then select File Explorer. 2. Click your hard drive...
User Guide
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... media you created, and then restart the computer. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you want to boot from. 4. IMPORTANT: After you remove the HP Recovery partition, you can no longer use HP Recovery media to recover the original system. see Creating HP Recovery media on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Troubleshoot from the boot options menu. 3. Select the optical drive or USB flash drive you to remove the HP Recovery partition to free up hard drive...
... media you created, and then restart the computer. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you want to boot from. 4. IMPORTANT: After you remove the HP Recovery partition, you can no longer use HP Recovery media to recover the original system. see Creating HP Recovery media on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Troubleshoot from the boot options menu. 3. Select the optical drive or USB flash drive you to remove the HP Recovery partition to free up hard drive...
User Guide
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...to do 2 H hard drive light 6 hard drive, identifying 13 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22 headphones and microphones, connecting 23 headphones, connecting 23 Hibernation exiting 35 initiated during critical battery level 37 initiating 35 high-definition devices, connecting 24 hot keys description 33 using 33 HP and third-party software updates, installing 50 HP PC Hardware Diagnostics (UEFI) downloading 54 using 53 HP Recovery Manager correcting boot problems 58 starting 58 HP Recovery media creating 55 recovery 58 HP Recovery partition recovery 57 removing 58...
...to do 2 H hard drive light 6 hard drive, identifying 13 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22 headphones and microphones, connecting 23 headphones, connecting 23 Hibernation exiting 35 initiated during critical battery level 37 initiating 35 high-definition devices, connecting 24 hot keys description 33 using 33 HP and third-party software updates, installing 50 HP PC Hardware Diagnostics (UEFI) downloading 54 using 53 HP Recovery Manager correcting boot problems 58 starting 58 HP Recovery media creating 55 recovery 58 HP Recovery partition recovery 57 removing 58...
User Guide
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... 41 Disk Defragmenter 41 memory card reader, identifying 7, 22 memory module identifying 13 inserting 44 removing 43 replacing 41 memory module service door, removing 42 microphone, connecting 23 minimized image creating 57 minimized image recovery 57 mouse, external setting preferences 26 mute light, identifying 10 N network jack, identifying 7 num lock key, identifying 12, 33 O operating environment 59 optical drive, identifying 6, 21 original system recovery 57 P passwords Setup Utility (BIOS) 49 Windows 49 ports charging (powered) 7 HDMI 7, 22, 24 USB 2.0 22 USB 3.0 7, 22 power battery 36...
... 41 Disk Defragmenter 41 memory card reader, identifying 7, 22 memory module identifying 13 inserting 44 removing 43 replacing 41 memory module service door, removing 42 microphone, connecting 23 minimized image creating 57 minimized image recovery 57 mouse, external setting preferences 26 mute light, identifying 10 N network jack, identifying 7 num lock key, identifying 12, 33 O operating environment 59 optical drive, identifying 6, 21 original system recovery 57 P passwords Setup Utility (BIOS) 49 Windows 49 ports charging (powered) 7 HDMI 7, 22, 24 USB 2.0 22 USB 3.0 7, 22 power battery 36...