HP 15 Notebook PC Maintenance and Service Guide
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... your computer, including model, serial number, product key, and length of warranty, are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of your warranty. 5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is supported in all locations. See Locating system information on the service tag at the bottom...
... your computer, including model, serial number, product key, and length of warranty, are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of your warranty. 5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is supported in all locations. See Locating system information on the service tag at the bottom...
HP 15 Notebook PC Maintenance and Service Guide
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... connected to restore device functionality, and then contact technical support. WLAN module Description Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter Realtek RTL8188EE 802.11 bgn Wi-Fi adapter Spare part number 690020-001 709848-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for Customer Self-Repair parts Turn off or in your country or region. Remove the service...
... connected to restore device functionality, and then contact technical support. WLAN module Description Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter Realtek RTL8188EE 802.11 bgn Wi-Fi adapter Spare part number 690020-001 709848-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for Customer Self-Repair parts Turn off or in your country or region. Remove the service...
HP 15 Notebook PC Maintenance and Service Guide
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Reverse this procedure to install the system board. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Turn the system board upside down, with the front toward you. Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. b. 6. Remove the hard drive connector cable: a.
Reverse this procedure to install the system board. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Turn the system board upside down, with the front toward you. Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. b. 6. Remove the hard drive connector cable: a.
HP 15 Notebook PC Maintenance and Service Guide
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... revealed on battery power, docked in an optional docking device, or connected to the hard drive. Do not download or install a BIOS update while the computer is running on the screen after it to install the update. Follow the on your BIOS, make a note of the date, name, or other software components. 74 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) You may need to access this information to locate the update later, after...
... revealed on battery power, docked in an optional docking device, or connected to the hard drive. Do not download or install a BIOS update while the computer is running on the screen after it to install the update. Follow the on your BIOS, make a note of the date, name, or other software components. 74 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) You may need to access this information to locate the update later, after...
HP 15 Notebook PC Maintenance and Service Guide
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...) to create recovery discs, or you can obtain recovery discs for installation through the Drivers and Applications Reinstall option in the image continue to be connected to a USB port on page 80. See the Worldwide Telephone Numbers booklet included with the computer. If you have created. From the Start screen, type help, and then select Help and Support. ● If you have not already created recovery media, see Recovering using HP Recovery Manager on an external device...
...) to create recovery discs, or you can obtain recovery discs for installation through the Drivers and Applications Reinstall option in the image continue to be connected to a USB port on page 80. See the Worldwide Telephone Numbers booklet included with the computer. If you have created. From the Start screen, type help, and then select Help and Support. ● If you have not already created recovery media, see Recovering using HP Recovery Manager on an external device...
HP 15 Notebook PC Maintenance and Service Guide
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.... What you need for recovery discs or a recovery USB flash drive. IMPORTANT: HP Recovery Manager does not automatically provide backups of HP Recovery media to restore the factory image to its original factory state by using HP Recovery Manager on page 80. ● If you wish to correct computer issues. ● HP Recovery media must use the Factory Reset option of your country or region, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to the replacement drive. See the...
.... What you need for recovery discs or a recovery USB flash drive. IMPORTANT: HP Recovery Manager does not automatically provide backups of HP Recovery media to restore the factory image to its original factory state by using HP Recovery Manager on page 80. ● If you wish to correct computer issues. ● HP Recovery media must use the Factory Reset option of your country or region, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to the replacement drive. See the...
HP 15 Notebook PC Maintenance and Service Guide
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.... Restore and recovery 81 Press and hold f11 as you created. 2. Using HP Recovery media to recover You can change the computer boot order. see Creating HP Recovery media on -screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can use the Windows Refresh option or the Windows option to boot from the boot options menu. 3. Insert the HP Recovery media you press the power button. 2. IMPORTANT: For tablets, connect to remove the HP Recovery partition: 1. Select the optical drive or USB flash drive you remove the Recovery...
.... Restore and recovery 81 Press and hold f11 as you created. 2. Using HP Recovery media to recover You can change the computer boot order. see Creating HP Recovery media on -screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can use the Windows Refresh option or the Windows option to boot from the boot options menu. 3. Insert the HP Recovery media you press the power button. 2. IMPORTANT: For tablets, connect to remove the HP Recovery partition: 1. Select the optical drive or USB flash drive you remove the Recovery...
HP 15 Notebook PC Maintenance and Service Guide
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...) jacks 5 Audio/USB port spare part numbers 19 B backups 78 base enclosure, spare part number 16 battery removal 27 spare part number 16, 19, 20, 27 battery cover, identifying 12 battery lock, locks and unlocks the battery 12 battery release latch 12 BIOS determining version 73 downloading an update 74 updating 73 boot order changing HP Recovery Manager 81 buttons left TouchPad 8 power 10 right TouchPad 8 C caps lock light, identifying 9 chipset, product description 1 components bottom 12 display 7 left side 6 right side 5 top 8 computer major components 14 computer specifications 76...
...) jacks 5 Audio/USB port spare part numbers 19 B backups 78 base enclosure, spare part number 16 battery removal 27 spare part number 16, 19, 20, 27 battery cover, identifying 12 battery lock, locks and unlocks the battery 12 battery release latch 12 BIOS determining version 73 downloading an update 74 updating 73 boot order changing HP Recovery Manager 81 buttons left TouchPad 8 power 10 right TouchPad 8 C caps lock light, identifying 9 chipset, product description 1 components bottom 12 display 7 left side 6 right side 5 top 8 computer major components 14 computer specifications 76...
HP 15 Notebook PC Maintenance and Service Guide
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... 81 starting 80 HP Recovery media creating 78 recovery 81 HP Recovery partition recovery 80 removing 81 I integrated numeric keypad, identifying 11 integrated webcam, identifying 7 internal microphones, identifying 7 J jacks audio-out (headphone) 5 network 6 RJ-45 (network) 6 K keyboard product description 2 removal 37 spare part numbers 14, 19, 37 keypad, integrated numeric 11 keys action 11 esc 11 fn 11 num lock 11 Windows 11 L labels serial number 13 latches 12 lights AC adapter 6 caps lock 9 eMMC 5 hard drive 5 mute 9 power 5 wireless 9 M memory card reader, identifying 6 memory module...
... 81 starting 80 HP Recovery media creating 78 recovery 81 HP Recovery partition recovery 80 removing 81 I integrated numeric keypad, identifying 11 integrated webcam, identifying 7 internal microphones, identifying 7 J jacks audio-out (headphone) 5 network 6 RJ-45 (network) 6 K keyboard product description 2 removal 37 spare part numbers 14, 19, 37 keypad, integrated numeric 11 keys action 11 esc 11 fn 11 num lock 11 Windows 11 L labels serial number 13 latches 12 lights AC adapter 6 caps lock 9 eMMC 5 hard drive 5 mute 9 power 5 wireless 9 M memory card reader, identifying 6 memory module...
HP 15 Notebook PC Maintenance and Service Guide
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...spare part number 28 serviceability, product description 3 slots memory card 6 security cable 6 speakers identifying 10 removal 66 spare part number 16, 19, 66 specifications computer 76 display 76 hard drive 77 supported discs recovery 78 system board removal 55 spare part numbers 15, 20, 55 system information locating 13 system recovery 80 system restore point creating 78 T top cover removal 40 spare part numbers 15, 20, 40 TouchPad buttons 8 TouchPad button board removal 50 spare part number 15, 19, 50 TouchPad zone, identifying 8 U USB 3.0 ports identifying 6 V vents, identifying 12 video...
...spare part number 28 serviceability, product description 3 slots memory card 6 security cable 6 speakers identifying 10 removal 66 spare part number 16, 19, 66 specifications computer 76 display 76 hard drive 77 supported discs recovery 78 system board removal 55 spare part numbers 15, 20, 55 system information locating 13 system recovery 80 system restore point creating 78 T top cover removal 40 spare part numbers 15, 20, 40 TouchPad buttons 8 TouchPad button board removal 50 spare part number 15, 19, 50 TouchPad zone, identifying 8 U USB 3.0 ports identifying 6 V vents, identifying 12 video...
User Guide
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...5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 17 Sharing data and drives and accessing software 17 Using a WLAN ...17 Using an Internet service provider 18 Setting up a WLAN 18 Configuring a wireless router 18 Protecting your WLAN 18 Connecting to a WLAN 19 Using Bluetooth wireless...
...5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls 16 Using the wireless button 16 Using operating system controls 17 Sharing data and drives and accessing software 17 Using a WLAN ...17 Using an Internet service provider 18 Setting up a WLAN 18 Configuring a wireless router 18 Protecting your WLAN 18 Connecting to a WLAN 19 Using Bluetooth wireless...
User Guide
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... replacing memory modules 41 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning procedures ...46 Cleaning the display (All-in-Ones or Notebooks 46 Cleaning the sides or cover 46 Cleaning the TouchPad, keyboard, or mouse 46 Traveling with or shipping your computer 47 8 Securing your computer and information ...48 Using passwords ...48 Setting Windows passwords 49 Setting Setup Utility (BIOS) passwords 49 Using Internet security software ...49 Using antivirus software ...50 Using firewall software ...50 Installing software updates ...50 Installing...
... replacing memory modules 41 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning procedures ...46 Cleaning the display (All-in-Ones or Notebooks 46 Cleaning the sides or cover 46 Cleaning the TouchPad, keyboard, or mouse 46 Traveling with or shipping your computer 47 8 Securing your computer and information ...48 Using passwords ...48 Setting Windows passwords 49 Setting Setup Utility (BIOS) passwords 49 Using Internet security software ...49 Using antivirus software ...50 Using firewall software ...50 Installing software updates ...50 Installing...
User Guide
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... with each other network options. Select Open Network and Sharing Center. 3. Connecting to share. To use operating system controls: 1. From the Start screen, type control panel, and then select Control Panel. 2. Network computers can separate critical network functions. ● A home or small office WLAN typically uses a wireless router, which is composed of other computers and accessories that can accommodate a large number of computers and accessories and can exchange software and data with...
... with each other network options. Select Open Network and Sharing Center. 3. Connecting to share. To use operating system controls: 1. From the Start screen, type control panel, and then select Control Panel. 2. Network computers can separate critical network functions. ● A home or small office WLAN typically uses a wireless router, which is composed of other computers and accessories that can accommodate a large number of computers and accessories and can exchange software and data with...
User Guide
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... of Bluetooth devices. Plug the other end of the cable toward the computer. 20 Chapter 3 Connecting to a network ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of working wirelessly), or if you want to connect to a LAN requires an 8-pin, RJ-45 (network) cable. Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you want to connect the...
... of Bluetooth devices. Plug the other end of the cable toward the computer. 20 Chapter 3 Connecting to a network ● Audio devices (headset, speakers) ● Mouse Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of working wirelessly), or if you want to connect to a LAN requires an 8-pin, RJ-45 (network) cable. Connecting to a wired network Connecting to a local area network (LAN) Use a LAN connection if you want to connect the...
User Guide
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... what the power button does. 3. NOTE: If you must enter your Windows password before the computer will return to step 5. 5. When the computer exits Sleep, the power lights turn on -screen instructions. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on wakeup, you need to create or change a user account password, go to the screen. Manually initiating and exiting Hibernation (select models only...
... what the power button does. 3. NOTE: If you must enter your Windows password before the computer will return to step 5. 5. When the computer exits Sleep, the power lights turn on -screen instructions. To exit Sleep: ● Briefly press the power button. ● If the display is closed, open the display. ● Press a key on wakeup, you need to create or change a user account password, go to the screen. Manually initiating and exiting Hibernation (select models only...
User Guide
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... problems and improve software performance. You can disable programs, utilities, or the operating system, or cause them , and in most viruses, destroy them to and from the Start screen, type support, and then select the HP Support Assistant app. For more information, see Updating programs and drivers on your home network to date. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. At this location...
... problems and improve software performance. You can disable programs, utilities, or the operating system, or cause them , and in most viruses, destroy them to and from the Start screen, type support, and then select the HP Support Assistant app. For more information, see Updating programs and drivers on your home network to date. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. At this location...
User Guide
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... installed on the screen after it has been downloaded to your BIOS, make a note of the path to the location on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these steps: a. Follow the on -screen instructions. From the Start screen, type support, and then select the HP Support Assistant app. 2. NOTE: If you can isolate hardware...
... installed on the screen after it has been downloaded to your BIOS, make a note of the path to the location on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. 1. During the download and installation, follow these steps: a. Follow the on -screen instructions. From the Start screen, type support, and then select the HP Support Assistant app. 2. NOTE: If you can isolate hardware...
User Guide
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... not have an HP Recovery partition or if the hard drive is the order of devices listed in BIOS where the computer looks for an optical drive or a USB flash drive. Using HP Recovery media to recover You can use the Windows Refresh option or the Windows option to remove everything and reinstall Windows. If possible, back up , restoring, and recovering (select models only) Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you can change the computer boot order, which is not working properly. 1. Press and...
... not have an HP Recovery partition or if the hard drive is the order of devices listed in BIOS where the computer looks for an optical drive or a USB flash drive. Using HP Recovery media to recover You can use the Windows Refresh option or the Windows option to remove everything and reinstall Windows. If possible, back up , restoring, and recovering (select models only) Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you can change the computer boot order, which is not working properly. 1. Press and...
User Guide
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...to do 2 H hard drive light 6 hard drive, identifying 13 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22 headphones and microphones, connecting 23 headphones, connecting 23 Hibernation exiting 35 initiated during critical battery level 37 initiating 35 high-definition devices, connecting 24 hot keys description 33 using 33 HP and third-party software updates, installing 50 HP PC Hardware Diagnostics (UEFI) downloading 54 using 53 HP Recovery Manager correcting boot problems 58 starting 58 HP Recovery media creating 55 recovery 58 HP Recovery partition recovery 57 removing 58...
...to do 2 H hard drive light 6 hard drive, identifying 13 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22 headphones and microphones, connecting 23 headphones, connecting 23 Hibernation exiting 35 initiated during critical battery level 37 initiating 35 high-definition devices, connecting 24 hot keys description 33 using 33 HP and third-party software updates, installing 50 HP PC Hardware Diagnostics (UEFI) downloading 54 using 53 HP Recovery Manager correcting boot problems 58 starting 58 HP Recovery media creating 55 recovery 58 HP Recovery partition recovery 57 removing 58...
User Guide
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... 41 Disk Defragmenter 41 memory card reader, identifying 7, 22 memory module identifying 13 inserting 44 removing 43 replacing 41 memory module service door, removing 42 microphone, connecting 23 minimized image creating 57 minimized image recovery 57 mouse, external setting preferences 26 mute light, identifying 10 N network jack, identifying 7 num lock key, identifying 12, 33 O operating environment 59 optical drive, identifying 6, 21 original system recovery 57 P passwords Setup Utility (BIOS) 49 Windows 49 ports charging (powered) 7 HDMI 7, 22, 24 USB 2.0 22 USB 3.0 7, 22 power battery 36...
... 41 Disk Defragmenter 41 memory card reader, identifying 7, 22 memory module identifying 13 inserting 44 removing 43 replacing 41 memory module service door, removing 42 microphone, connecting 23 minimized image creating 57 minimized image recovery 57 mouse, external setting preferences 26 mute light, identifying 10 N network jack, identifying 7 num lock key, identifying 12, 33 O operating environment 59 optical drive, identifying 6, 21 original system recovery 57 P passwords Setup Utility (BIOS) 49 Windows 49 ports charging (powered) 7 HDMI 7, 22, 24 USB 2.0 22 USB 3.0 7, 22 power battery 36...