User Guide
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... Cleaning the display ...36 Cleaning the sides or cover 36 Cleaning the TouchPad, keyboard, or mouse (select products only 36 Traveling with or shipping your computer ...36 8 Securing your computer and information ...38 Using passwords ...38 Setting Windows passwords ...38 Setting Setup Utility (BIOS) passwords 39 Using Windows Hello (select products only) ...39 Using Internet security software ...40 Using antivirus software ...40 Using firewall software ...40 Installing software updates ...40 Using HP Managed Services (select products only 41 Securing your wireless network ...41...
... Cleaning the display ...36 Cleaning the sides or cover 36 Cleaning the TouchPad, keyboard, or mouse (select products only 36 Traveling with or shipping your computer ...36 8 Securing your computer and information ...38 Using passwords ...38 Setting Windows passwords ...38 Setting Setup Utility (BIOS) passwords 39 Using Windows Hello (select products only) ...39 Using Internet security software ...40 Using antivirus software ...40 Using firewall software ...40 Installing software updates ...40 Using HP Managed Services (select products only 41 Securing your wireless network ...41...
User Guide
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3 Connecting to a network Your computer can control the wireless devices in your computer using your computer and a wired or wireless network connection. In a PAN, each other. The wireless light indicates the overall power state of your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲...
3 Connecting to a network Your computer can control the wireless devices in your computer using your computer and a wired or wireless network connection. In a PAN, each other. The wireless light indicates the overall power state of your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲...
User Guide
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.... Using video 21 Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer when you need an HDMI cable, purchased separately. Connecting video devices using your sound system. For additional safety information, see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the correct port on the computer to a network...
.... Using video 21 Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer when you need an HDMI cable, purchased separately. Connecting video devices using your sound system. For additional safety information, see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the correct port on the computer to a network...
User Guide
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... threats. CAUTION: Microsoft sends out alerts regarding Windows updates, which may be kept up to date. You can disable programs, utilities, or the operating system, or cause them , and in order to correct security problems and improve software performance. Select the Start button, select Settings, and then select Update & security. 2. Using antivirus software Computer viruses can install these updates automatically. An antivirus program may include security...
... threats. CAUTION: Microsoft sends out alerts regarding Windows updates, which may be kept up to date. You can disable programs, utilities, or the operating system, or cause them , and in order to correct security problems and improve software performance. Select the Start button, select Settings, and then select Update & security. 2. Using antivirus software Computer viruses can install these updates automatically. An antivirus program may include security...
User Guide
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...low battery level 32 battery charge 31 battery information, finding 31 battery power 30 best practices 1 BIOS determining version 42 downloading an update 43 starting the Setup Utility 42 updating 42 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing 53 buttons left TouchPad 9 power 6 right TouchPad 9 C camera identifying 8 using 20 camera light, identifying 8 caps lock light, identifying 10 caring for your computer 35 cleaning your computer 35 components display 8 keyboard area 9 left side 6 right side 5 connecting to a network 16 connecting to a wireless network 16 connecting to...
...low battery level 32 battery charge 31 battery information, finding 31 battery power 30 best practices 1 BIOS determining version 42 downloading an update 43 starting the Setup Utility 42 updating 42 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing 53 buttons left TouchPad 9 power 6 right TouchPad 9 C camera identifying 8 using 20 camera light, identifying 8 caps lock light, identifying 10 caring for your computer 35 cleaning your computer 35 components display 8 keyboard area 9 left side 6 right side 5 connecting to a network 16 connecting to a wireless network 16 connecting to...
User Guide
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..., using 40 J jacks audio-out (headphone)/audio-in (microphone) 7 K keyboard and optional mouse using 27 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 left side components 6 lights AC adapter and battery 5 camera 8 caps lock 10 drive 5 mute 10 power 6 low battery level 31 M maintenance Disk Cleanup 34 Disk Defragmenter 34 updating programs and drivers 35 managing power 28 MEID number 18 MicroSD memory card reader, identifying 5 minimized image recovery 52 minimized image, creating...
..., using 40 J jacks audio-out (headphone)/audio-in (microphone) 7 K keyboard and optional mouse using 27 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 left side components 6 lights AC adapter and battery 5 camera 8 caps lock 10 drive 5 mute 10 power 6 low battery level 31 M maintenance Disk Cleanup 34 Disk Defragmenter 34 updating programs and drivers 35 managing power 28 MEID number 18 MicroSD memory card reader, identifying 5 minimized image recovery 52 minimized image, creating...
User Guide
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... 14 Setup Utility (BIOS) passwords 39 shipping the computer 36 shutdown 29 Sleep exiting 28 initiating 28 Sleep and Hibernation, initiating 28 slots memory card reader 5 security cable 6 software Disk Cleanup 34 Disk Defragmenter 34 locating 4 software installed locating 4 software updates, installing 40 sound. See audio sound settings, using 21 speaker volume action keys 13 speakers connecting 20 identifying 11 special keys, using 12 standards and legislation, accessibility 59 supported discs, recovery 50 switch screen image action key 13 system recovery 52 system restore point, creating 49...
... 14 Setup Utility (BIOS) passwords 39 shipping the computer 36 shutdown 29 Sleep exiting 28 initiating 28 Sleep and Hibernation, initiating 28 slots memory card reader 5 security cable 6 software Disk Cleanup 34 Disk Defragmenter 34 locating 4 software installed locating 4 software updates, installing 40 sound. See audio sound settings, using 21 speaker volume action keys 13 speakers connecting 20 identifying 11 special keys, using 12 standards and legislation, accessibility 59 supported discs, recovery 50 switch screen image action key 13 system recovery 52 system restore point, creating 49...
Maintenance and Service Guide
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... download is running on battery power, docked in the taskbar. 2. At the download area, follow these steps: 1. b. Make a note of damage to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Follow any device, cable, or cord. The hard drive designation is connected to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is more recent than your hard drive designation. The BIOS installation begins. 5. Type support...
... download is running on battery power, docked in the taskbar. 2. At the download area, follow these steps: 1. b. Make a note of damage to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Follow any device, cable, or cord. The hard drive designation is connected to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is more recent than your hard drive designation. The BIOS installation begins. 5. Type support...
Maintenance and Service Guide
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... volume 13 switch screen image 13 using 13 airplane mode key 13 antenna removal 65 spare part number 21, 66 audio adjusting volume 13 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 77 backups 77 base enclosure, spare part numbers 19 battery removal 30 spare part number 17, 30 BIOS determining version 68 downloading an update 69 starting the Setup Utility 68 updating 68 Bluetooth label 15 boot order, changing 81 bottom cover removal 28 spare part numbers 28 buttons left TouchPad 9 power 7 right TouchPad 9 C cables, service...
... volume 13 switch screen image 13 using 13 airplane mode key 13 antenna removal 65 spare part number 21, 66 audio adjusting volume 13 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 77 backups 77 base enclosure, spare part numbers 19 battery removal 30 spare part number 17, 30 BIOS determining version 68 downloading an update 69 starting the Setup Utility 68 updating 68 Bluetooth label 15 boot order, changing 81 bottom cover removal 28 spare part numbers 28 buttons left TouchPad 9 power 7 right TouchPad 9 C cables, service...
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... boot problems 81 starting 80 HP Recovery media recovery 80 using 78 HP Recovery partition recovery 80 removing 81 I internal microphones, identifying 8 J jacks audio-out (headphone)/audio-in (microphone) 7 K keyboard removal 67 spare part number 67 keyboard, spare part numbers 17 keyboard/pointing devices, product description 4 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 left side components 7 lights AC adapter and battery 6 camera 8 caps lock 10 drive 6 mute 10 power 7 M memory...
... boot problems 81 starting 80 HP Recovery media recovery 80 using 78 HP Recovery partition recovery 80 removing 81 I internal microphones, identifying 8 J jacks audio-out (headphone)/audio-in (microphone) 7 K keyboard removal 67 spare part number 67 keyboard, spare part numbers 17 keyboard/pointing devices, product description 4 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 left side components 7 lights AC adapter and battery 6 camera 8 caps lock 10 drive 6 mute 10 power 7 M memory...
Maintenance and Service Guide
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... 80 using HP Recovery media 78 recovery media creating using HP Cloud Recovery Download Tool 79 creating using HP Recovery Manager 78 creating using Windows tools 77 discs 78 HP Recovery partition 77 USB flash drive 78 using 78 recovery partition, removing 81 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 73 using 73 removal/replacement procedures 28 restoring 77 right side components 6 RTC battery removal 37 spare part number 17, 37 Rubber Kit, spare part numbers 19, 22 S screen brightness action keys 13...
... 80 using HP Recovery media 78 recovery media creating using HP Cloud Recovery Download Tool 79 creating using HP Recovery Manager 78 creating using Windows tools 77 discs 78 HP Recovery partition 77 USB flash drive 78 using 78 recovery partition, removing 81 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 73 using 73 removal/replacement procedures 28 restoring 77 right side components 6 RTC battery removal 37 spare part number 17, 37 Rubber Kit, spare part numbers 19, 22 S screen brightness action keys 13...
Maintenance and Service Guide
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... your hard drive. 90 Chapter 7 Using Setup Utility (BIOS) in Windows 7 Follow any software updates, especially system BIOS updates. Open Windows Explorer by following the on the screen after it has been downloaded to a network, consult the network administrator before installing any instructions that contains the update. 4. Using the hard drive path you are ready to the location on -screen instructions to the hard drive. You will need this path when you recorded earlier, open the folder that are displayed, follow...
... your hard drive. 90 Chapter 7 Using Setup Utility (BIOS) in Windows 7 Follow any software updates, especially system BIOS updates. Open Windows Explorer by following the on the screen after it has been downloaded to a network, consult the network administrator before installing any instructions that contains the update. 4. Using the hard drive path you are ready to the location on -screen instructions to the hard drive. You will need this path when you recorded earlier, open the folder that are displayed, follow...
Maintenance and Service Guide
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... recent BIOS update and compare it has been downloaded to locate the update later, after the download is connected to a network, consult the network administrator before installing any instructions that has an .exe extension (for updates and messages. 3. You may need to reliable external power using the AC adapter. Make a note of the path to install the update. Type file in the taskbar search box, and then select File Explorer. 2. Using the hard drive...
... recent BIOS update and compare it has been downloaded to locate the update later, after the download is connected to a network, consult the network administrator before installing any instructions that has an .exe extension (for updates and messages. 3. You may need to reliable external power using the AC adapter. Make a note of the path to install the update. Type file in the taskbar search box, and then select File Explorer. 2. Using the hard drive...
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... legacy BIOS functionality. Where does the UEFI BIOS reside? What kind of your hard drive. How would be if you to display more detailed system information) and advanced firmware management and recovery software. The DIMM SPD memory contains information about resetting the keys. This information is a replacement for steps to change the configuration of configuration data is an industry-standard software interface between the platform firmware and an operating system...
... legacy BIOS functionality. Where does the UEFI BIOS reside? What kind of your hard drive. How would be if you to display more detailed system information) and advanced firmware management and recovery software. The DIMM SPD memory contains information about resetting the keys. This information is a replacement for steps to change the configuration of configuration data is an industry-standard software interface between the platform firmware and an operating system...
Maintenance and Service Guide
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... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 6, 13, 17 components for the HP Notebook 15 computer model bottom 29 display...
... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 6, 13, 17 components for the HP Notebook 15 computer model bottom 29 display...
Maintenance and Service Guide
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...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 12, 15, 19 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 9, 12, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 12, 15, 19 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 9, 12, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
Maintenance and Service Guide
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... HP Recovery Manager 96, 101 media 102 starting 102 supported discs 100 system 101 USB flash drive 102 using HP Recovery media 100 recovery discs 93 recovery media 93 creating 99 creating using HP Recovery Manager 100 recovery partition removing 103 recovery, system 96 regulatory information regulatory label 30 wireless certification labels 30 removal/replacement preliminaries 43 procedures 47, 51 removing personal data from volatile system memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights...
... HP Recovery Manager 96, 101 media 102 starting 102 supported discs 100 system 101 USB flash drive 102 using HP Recovery media 100 recovery discs 93 recovery media 93 creating 99 creating using HP Recovery Manager 100 recovery partition removing 103 recovery, system 96 regulatory information regulatory label 30 wireless certification labels 30 removal/replacement preliminaries 43 procedures 47, 51 removing personal data from volatile system memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights...
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... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 5, 13, 16 components for the HP Notebook 15 computer model bottom 29 display...
... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 5, 13, 16 components for the HP Notebook 15 computer model bottom 29 display...
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...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 11, 15, 18 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 8, 11, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 11, 15, 18 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 8, 11, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
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... memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights, identifying 23 RTC battery illustrated 34 removing 63 S security cable slot, identifying 22 security, product description 4, 9, 12, 15, 19 serial number 30 serial number, computer 30 service considerations cables 43 connectors 43 plastic parts 43 service labels, locating 30 serviceability, product description 4, 9, 12, 15, 19 slots memory card reader 22 security cable 22 solid-state drive illustrated 40 removal...
... memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights, identifying 23 RTC battery illustrated 34 removing 63 S security cable slot, identifying 22 security, product description 4, 9, 12, 15, 19 serial number 30 serial number, computer 30 service considerations cables 43 connectors 43 plastic parts 43 service labels, locating 30 serviceability, product description 4, 9, 12, 15, 19 slots memory card reader 22 security cable 22 solid-state drive illustrated 40 removal...