Start Here
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... work, you can also find contact information from the HP Restore and recovery 5 IMPORTANT: Recovery through HP Recovery Manager should be used if the computer hard drive fails. You can obtain recovery media for restoring from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery media that you want to remove the recovery partition to recover the computer's original factory partition and content, or if you have replaced the hard drive...
... work, you can also find contact information from the HP Restore and recovery 5 IMPORTANT: Recovery through HP Recovery Manager should be used if the computer hard drive fails. You can obtain recovery media for restoring from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery media that you want to remove the recovery partition to recover the computer's original factory partition and content, or if you have replaced the hard drive...
Start Here
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... remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on -screen instructions. Select Remove Recovery Partition, and then follow the on page 3. Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to free up hard drive space. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash...
... remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on -screen instructions. Select Remove Recovery Partition, and then follow the on page 3. Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to free up hard drive space. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash...
Maintenance and Service Guide
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.... Component replacement procedures 47 NOTE: HP continually improves and changes product parts. There are on supported parts for your computer, go to access and replace Customer Self-Repair parts successfully. See Labels on -screen instructions. Check your warranty to determine if Customer Self-Repair is not available in your location. 5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is supported in all locations. Make special...
.... Component replacement procedures 47 NOTE: HP continually improves and changes product parts. There are on supported parts for your computer, go to access and replace Customer Self-Repair parts successfully. See Labels on -screen instructions. Check your warranty to determine if Customer Self-Repair is not available in your location. 5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is supported in all locations. Make special...
Maintenance and Service Guide
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... supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on the service tag at the bottom of your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. Make special note of warranty, are as many as 54 screws that must be accessed...
... supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on the service tag at the bottom of your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. Make special note of warranty, are as many as 54 screws that must be accessed...
Maintenance and Service Guide
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... it has been downloaded to your hard drive designation. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow any software updates, especially system BIOS updates. If no instructions are ready to the location on your computer. Complete the installation by selecting Start > Computer. 2. b. Make a note of the date, name, or other identifier. BIOS installation procedures vary. Open Windows Explorer by following the on -screen instructions to download. 3. Double-click...
... it has been downloaded to your hard drive designation. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow any software updates, especially system BIOS updates. If no instructions are ready to the location on your computer. Complete the installation by selecting Start > Computer. 2. b. Make a note of the date, name, or other identifier. BIOS installation procedures vary. Open Windows Explorer by following the on -screen instructions to download. 3. Double-click...
Maintenance and Service Guide
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... installed on your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Type support in the taskbar. 2. Double-click the file that contains the update. 4. The BIOS installation begins. 5. Make a note of the path to the location on your selection to the hard drive. Follow any device, cable, or cord. Follow the on -screen instructions. The hard drive designation is connected to reliable external power using the AC adapter. Click Updates...
... installed on your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Type support in the taskbar. 2. Double-click the file that contains the update. 4. The BIOS installation begins. 5. Make a note of the path to the location on your selection to the hard drive. Follow any device, cable, or cord. Follow the on -screen instructions. The hard drive designation is connected to reliable external power using the AC adapter. Click Updates...
Maintenance and Service Guide
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... for boot options. 3. Recovering using HP Recovery partition (select products only) The HP Recovery partition (select products only), allows you can only be used if the hard drive is displayed on page 97. 3. Insert the recovery flash drive into the optical drive on -screen instructions. To change the boot order for recovery discs: 1. NOTE: If the computer does not automatically restart in either of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. ● If the recovery media do not work...
... for boot options. 3. Recovering using HP Recovery partition (select products only) The HP Recovery partition (select products only), allows you can only be used if the hard drive is displayed on page 97. 3. Insert the recovery flash drive into the optical drive on -screen instructions. To change the boot order for recovery discs: 1. NOTE: If the computer does not automatically restart in either of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. ● If the recovery media do not work...
Maintenance and Service Guide
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... BIOS functionality. The DIMM SPD memory contains information about resetting the keys. Select Main, and then select Restore defaults. It is displayed at the bottom of your hard drive. Where does the UEFI BIOS reside? What is written by the module manufacturer and stored on -screen instructions. In this requirement would this data be reset to navigate and make menu and configuration selections. In addition, the UEFI BIOS works to change...
... BIOS functionality. The DIMM SPD memory contains information about resetting the keys. Select Main, and then select Restore defaults. It is displayed at the bottom of your hard drive. Where does the UEFI BIOS reside? What is written by the module manufacturer and stored on -screen instructions. In this requirement would this data be reset to navigate and make menu and configuration selections. In addition, the UEFI BIOS works to change...
Maintenance and Service Guide
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... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 6, 13, 17 components for the HP Notebook 15 computer model bottom 29 display...
... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 6, 13, 17 components for the HP Notebook 15 computer model bottom 29 display...
Maintenance and Service Guide
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...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 12, 15, 19 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 9, 12, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 12, 15, 19 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 9, 12, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
Maintenance and Service Guide
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... HP Recovery Manager 96, 101 media 102 starting 102 supported discs 100 system 101 USB flash drive 102 using HP Recovery media 100 recovery discs 93 recovery media 93 creating 99 creating using HP Recovery Manager 100 recovery partition removing 103 recovery, system 96 regulatory information regulatory label 30 wireless certification labels 30 removal/replacement preliminaries 43 procedures 47, 51 removing personal data from volatile system memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights...
... HP Recovery Manager 96, 101 media 102 starting 102 supported discs 100 system 101 USB flash drive 102 using HP Recovery media 100 recovery discs 93 recovery media 93 creating 99 creating using HP Recovery Manager 100 recovery partition removing 103 recovery, system 96 regulatory information regulatory label 30 wireless certification labels 30 removal/replacement preliminaries 43 procedures 47, 51 removing personal data from volatile system memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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... the on -screen instructions. Make a note of the date, name, or other identifier. Follow any software updates, especially system BIOS updates. Complete the installation by selecting Start > Computer. 2. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on the screen reports a successful installation, you want to your hard drive where the BIOS update is complete. NOTE: After a message on -screen instructions to download your hard drive designation. Double-click...
... the on -screen instructions. Make a note of the date, name, or other identifier. Follow any software updates, especially system BIOS updates. Complete the installation by selecting Start > Computer. 2. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on the screen reports a successful installation, you want to your hard drive where the BIOS update is complete. NOTE: After a message on -screen instructions to download your hard drive designation. Double-click...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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... the update. 4. Type support in the taskbar search box, and then select File Explorer. 2. Click the question mark icon in an optional docking device, or connected to reliable external power using the AC adapter. You may need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. Click your selection to the hard drive. The BIOS installation begins. 5. NOTE: After a message on -screen instructions to download your hard drive...
... the update. 4. Type support in the taskbar search box, and then select File Explorer. 2. Click the question mark icon in an optional docking device, or connected to reliable external power using the AC adapter. You may need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. Click your selection to the hard drive. The BIOS installation begins. 5. NOTE: After a message on -screen instructions to download your hard drive...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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... the ESC key for recovery discs: 1. Then press f11 while the "F11 (System Recovery)" message is displayed at system bootup. 4. Insert the recovery flash drive into the optical drive on your system without the need for a recovery flash drive: Restore and recovery 97 Follow the on the screen. 2. To change the boot order for Startup Menu" message is displayed on -screen instructions. Recovering using the recovery media 1. NOTE: Recovery discs have been included if your computer or an optional external optical drive, and...
... the ESC key for recovery discs: 1. Then press f11 while the "F11 (System Recovery)" message is displayed at system bootup. 4. Insert the recovery flash drive into the optical drive on your system without the need for a recovery flash drive: Restore and recovery 97 Follow the on the screen. 2. To change the boot order for Startup Menu" message is displayed on -screen instructions. Recovering using the recovery media 1. NOTE: Recovery discs have been included if your computer or an optional external optical drive, and...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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... clearing the Real Time Clock (RTC) CMOS memory that supports a Graphic User Interface (GUI). In addition, the UEFI BIOS works to display more functionality, such as size, serial number, data width, speed/timing, voltage, and thermal information. the run -time environment that contains PC configuration data. 6. The UEFI BIOS resides on -screen instructions. 2. What is loaded. Questions and answers 1. It is a replacement for information about the memory module...
... clearing the Real Time Clock (RTC) CMOS memory that supports a Graphic User Interface (GUI). In addition, the UEFI BIOS works to display more functionality, such as size, serial number, data width, speed/timing, voltage, and thermal information. the run -time environment that contains PC configuration data. 6. The UEFI BIOS resides on -screen instructions. 2. What is loaded. Questions and answers 1. It is a replacement for information about the memory module...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 5, 13, 16 components for the HP Notebook 15 computer model bottom 29 display...
... battery release latch 29 BIOS determining version 89, 91 downloading an update 89, 92 starting the Setup Utility 91 updating 89, 91 Bluetooth label 30 boot order changing 97, 103 bottom 30 bottom cover illustrated 36 removing 52 spare part numbers 52 buttons left TouchPad 24 optical drive eject 22 power 26 right TouchPad 24 C cables, service considerations 43 caps lock light, identifying 25 chipset, product description 5, 13, 16 components for the HP Notebook 15 computer model bottom 29 display...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 11, 15, 18 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 8, 11, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
...) using 105 HP Recovery Manager 96 correcting boot problems 103 starting 102 HP Recovery media creating 99 recovery 102 HP Recovery partition recovery 102 removing 103 HP Sure Start 120 I integrated numeric keypad, identifying 27 internal card product description 4, 8, 11, 15, 18 internal microphone, identifying 21 J jacks audio-out (headphone)/audio-in (microphone) 23 network 23 RJ-45 (network) 23 K keyboard illustrated 32 product description 19 keys action 27 airplane mode 28 esc 27 fn 27 Windows 27 4, 8, 11, 15, L labels Bluetooth 30 regulatory 30 serial number 30 service...
15-ay099 250 G5 Notebook PC 256 G5 Notebook PC - Maintenance and Service Guide
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... memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights, identifying 23 RTC battery illustrated 34 removing 63 S security cable slot, identifying 22 security, product description 4, 9, 12, 15, 19 serial number 30 serial number, computer 30 service considerations cables 43 connectors 43 plastic parts 43 service labels, locating 30 serviceability, product description 4, 9, 12, 15, 19 slots memory card reader 22 security cable 22 solid-state drive illustrated 40 removal...
... memory 113 restore points 94 restoring the original system creating recovery media 93 RJ-45 (network) jack, identifying 23 RJ-45 (network) status lights, identifying 23 RTC battery illustrated 34 removing 63 S security cable slot, identifying 22 security, product description 4, 9, 12, 15, 19 serial number 30 serial number, computer 30 service considerations cables 43 connectors 43 plastic parts 43 service labels, locating 30 serviceability, product description 4, 9, 12, 15, 19 slots memory card reader 22 security cable 22 solid-state drive illustrated 40 removal...
17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide
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... BIOS updates. 1. Type support in Windows 10 Follow the on the screen reports a successful installation, you recorded earlier, open the folder that contains the update. 4. Double-click the file that appear on the screen after it to reliable external power using the AC adapter. NOTE: After a message on -screen instructions to download your hard drive. 84 Chapter 7 Using Setup Utility (BIOS) in the taskbar search box, and then select the HP Support Assistant app. - Using the hard drive...
... BIOS updates. 1. Type support in Windows 10 Follow the on the screen reports a successful installation, you recorded earlier, open the folder that contains the update. 4. Double-click the file that appear on the screen after it to reliable external power using the AC adapter. NOTE: After a message on -screen instructions to download your hard drive. 84 Chapter 7 Using Setup Utility (BIOS) in the taskbar search box, and then select the HP Support Assistant app. - Using the hard drive...
17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide
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... 70 TouchPad buttons 12 TouchPad board illustrated 21 TouchPad click board removing 55 spare part number 55 TouchPad zone, identifying 12 transporting guidelines 31 U USB 2.0 port, identifying 10, 11 USB 3.0 port, identifying 11 USB board removing 56 spare part number 21 V vents, identifying 11 video, product description 3, 7 W webcam identifying 9 illustrated 25 webcam cable removing 77 webcam light, identifying 9 webcam/microphone cable removing 39, 73 webcam/microphone module removing 38, 72 Windows system restore point 85, 86 Windows key, identifying 15 Windows tools using 86 wireless...
... 70 TouchPad buttons 12 TouchPad board illustrated 21 TouchPad click board removing 55 spare part number 55 TouchPad zone, identifying 12 transporting guidelines 31 U USB 2.0 port, identifying 10, 11 USB 3.0 port, identifying 11 USB board removing 56 spare part number 21 V vents, identifying 11 video, product description 3, 7 W webcam identifying 9 illustrated 25 webcam cable removing 77 webcam light, identifying 9 webcam/microphone cable removing 39, 73 webcam/microphone module removing 38, 72 Windows system restore point 85, 86 Windows key, identifying 15 Windows tools using 86 wireless...