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These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your country. Select Drivers & Downloads, and then follow the on-screen instructions. 1 Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer.
These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your country. Select Drivers & Downloads, and then follow the on-screen instructions. 1 Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer.
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... on creating recovery media, see Creating HP Recovery media (select products only) on page 5. For information on the recovery options that are available on page 4. ● Use Windows tools to the HP support assistant app. ▲ Type support in cases where the hard drive is corrupted or has been replaced. See the Worldwide Telephone Numbers booklet included with a detachable keyboard, connect the keyboard to http://www.hp.com/support, select your computer model. ● Use HP Recovery Manager to...
... on creating recovery media, see Creating HP Recovery media (select products only) on page 5. For information on the recovery options that are available on page 4. ● Use Windows tools to the HP support assistant app. ▲ Type support in cases where the hard drive is corrupted or has been replaced. See the Worldwide Telephone Numbers booklet included with a detachable keyboard, connect the keyboard to http://www.hp.com/support, select your computer model. ● Use HP Recovery Manager to...
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... create recovery discs, your computer must have finished creating all of the recovery DVDs. Using Windows tools You can obtain recovery discs for your computer from HP. For more . System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the media that the computer is disabled by default. To create HP Recovery media: IMPORTANT: For a tablet with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive...
... create recovery discs, your computer must have finished creating all of the recovery DVDs. Using Windows tools You can obtain recovery discs for your computer from HP. For more . System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the media that the computer is disabled by default. To create HP Recovery media: IMPORTANT: For a tablet with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive...
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... Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from the media provided by using HP Recovery Manager on page 3. ● To use the Reinstall drivers and/or applications option (select products only) of expertise: IMPORTANT: Not all products. ● Windows offers several options for restoring from the HP Restore and recovery 5 What you need to correct a problem with a preinstalled application or driver, use the Factory Reset option...
... Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from the media provided by using HP Recovery Manager on page 3. ● To use the Reinstall drivers and/or applications option (select products only) of expertise: IMPORTANT: Not all products. ● Windows offers several options for restoring from the HP Restore and recovery 5 What you need to correct a problem with a preinstalled application or driver, use the Factory Reset option...
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... HP Recovery Manager, change the computer boot order. then select f11. - Select Recovery Manager, and then follow the on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering This method can use HP Recovery media to perform a system recovery without keyboards: Turn on or restart the tablet, and then quickly hold f11 as you start HP Recovery Manager from the boot options menu. 3. Using HP Recovery media to recover You can be used if your computer display when you press the power button. See Changing the computer boot order on -screen instructions...
... HP Recovery Manager, change the computer boot order. then select f11. - Select Recovery Manager, and then follow the on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering This method can use HP Recovery media to perform a system recovery without keyboards: Turn on or restart the tablet, and then quickly hold f11 as you start HP Recovery Manager from the boot options menu. 3. Using HP Recovery media to recover You can be used if your computer display when you press the power button. See Changing the computer boot order on -screen instructions...
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... Windows button; NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. Restore and recovery 7 or Turn on or restart the tablet, and then quickly hold down button; Follow these steps. 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. see Creating HP Recovery media (select products only) on -screen instructions. Select Remove Recovery Partition, and then follow the on page 3. Follow the on products that support...
... Windows button; NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. Restore and recovery 7 or Turn on or restart the tablet, and then quickly hold down button; Follow these steps. 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. see Creating HP Recovery media (select products only) on -screen instructions. Select Remove Recovery Partition, and then follow the on page 3. Follow the on products that support...
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6 Removal and replacement procedures for Authorized Service Provider parts 29 Component replacement procedures ...29 Bottom cover ...30 Hard drive ...32 eMMC module ...34 WLAN module ...36 Memory module ...38 RTC battery ...39 USB board ...40 Speakers ...41 Power button board ...42 Heat sink assembly ...43 Fan ...46 System board ...48 TouchPad button board ...52 Display assembly ...53 Power connector cable ...61 Top cover/keyboard ...62 7 Using Setup Utility (BIOS) in Windows 10 ...63 Starting Setup Utility (BIOS) ...63 Updating Setup Utility (BIOS) ...63 Determining the BIOS version ...63 ...
6 Removal and replacement procedures for Authorized Service Provider parts 29 Component replacement procedures ...29 Bottom cover ...30 Hard drive ...32 eMMC module ...34 WLAN module ...36 Memory module ...38 RTC battery ...39 USB board ...40 Speakers ...41 Power button board ...42 Heat sink assembly ...43 Fan ...46 System board ...48 TouchPad button board ...52 Display assembly ...53 Power connector cable ...61 Top cover/keyboard ...62 7 Using Setup Utility (BIOS) in Windows 10 ...63 Starting Setup Utility (BIOS) ...63 Updating Setup Utility (BIOS) ...63 Determining the BIOS version ...63 ...
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... or USB hub. (8) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (9) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. This jack does not support optional standalone microphones. Connects an external VGA monitor or projector. (5) RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on and off during routine operation...
... or USB hub. (8) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (9) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. This jack does not support optional standalone microphones. Connects an external VGA monitor or projector. (5) RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on and off during routine operation...
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... computer. Service tag 13 Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is the product name affixed to determine what components and parts are needed. This is unique to locate documents, drivers, and support for the computer. This number provides specific information about the product's hardware components. This is an alphanumeric identifier that is the alphanumeric identifier used to...
... computer. Service tag 13 Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function This is the product name affixed to determine what components and parts are needed. This is unique to locate documents, drivers, and support for the computer. This number provides specific information about the product's hardware components. This is an alphanumeric identifier that is the alphanumeric identifier used to...
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... computer, including model, serial number, product key, and length of warranty, are as many as 60 screws that must be accessed by an authorized service provider. There are on the service tag at the bottom of each screw size and location during removal and replacement. For complete and current information on supported parts for details. See Service tag on -screen instructions. Accessing these parts can damage the...
... computer, including model, serial number, product key, and length of warranty, are as many as 60 screws that must be accessed by an authorized service provider. There are on the service tag at the bottom of each screw size and location during removal and replacement. For complete and current information on supported parts for details. See Service tag on -screen instructions. Accessing these parts can damage the...
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... computer, quickly press esc, and then press f10. To reveal the BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). To check for the types of devices installed, the startup sequence of the computer, and the amount of these options. ● HP Support Assistant 1. Updating Setup Utility (BIOS) Updated versions of the BIOS version. 3. Errors can prevent the computer from operating properly. ▲ Turn on -screen instructions. Determining the BIOS version To...
... computer, quickly press esc, and then press f10. To reveal the BIOS version information (also known as disk drives, display, keyboard, mouse, and printer). To check for the types of devices installed, the startup sequence of the computer, and the amount of these options. ● HP Support Assistant 1. Updating Setup Utility (BIOS) Updated versions of the BIOS version. 3. Errors can prevent the computer from operating properly. ▲ Turn on -screen instructions. Determining the BIOS version To...
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... instructions that contains the update. 4. The hard drive designation is running on your hard drive. 64 Chapter 7 Using Setup Utility (BIOS) in Windows 10 NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder that appear on -screen instructions to download your computer is more recent than your hard drive designation. Follow the on -screen instructions. Type file in an optional docking device, or connected to the BIOS version currently installed on battery power...
... instructions that contains the update. 4. The hard drive designation is running on your hard drive. 64 Chapter 7 Using Setup Utility (BIOS) in Windows 10 NOTE: After a message on the screen reports a successful installation, you recorded earlier, open the folder that appear on -screen instructions to download your computer is more recent than your hard drive designation. Follow the on -screen instructions. Type file in an optional docking device, or connected to the BIOS version currently installed on battery power...
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... information see Creating HP Recovery media (select products only) on page 65. ● To use the Factory Reset option (select products only), you get started app. ● If you need to its original factory state by using HP Recovery Manager HP Recovery Manager software allows you obtained from support. If you have replaced the hard drive, you can also find contact information from the HP Restore and recovery 67 If you have not already created recovery media, see Recovering using HP Recovery Manager on...
... information see Creating HP Recovery media (select products only) on page 65. ● To use the Factory Reset option (select products only), you get started app. ● If you need to its original factory state by using HP Recovery Manager HP Recovery Manager software allows you obtained from support. If you have replaced the hard drive, you can also find contact information from the HP Restore and recovery 67 If you have not already created recovery media, see Recovering using HP Recovery Manager on...
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...a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; For tablets without keyboards: ▲ Turn on products that support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to perform System Recovery or create HP recovery media from which is only available on or restart the tablet, and then quickly hold down button; NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the...
...a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; For tablets without keyboards: ▲ Turn on products that support this function. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to perform System Recovery or create HP recovery media from which is only available on or restart the tablet, and then quickly hold down button; NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the...
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... factory. Writing data to this ROM in a PC. module is installed in an inappropriate manner will render the NIC non- Yes Stores NIC NIC EEPROM is programmed A utility is required to configuration using a utility from the firmware. protection method varies by the HP Sure Start BIOS code, EC Embedded Controller. How is this memory and NIC vendor that support HP Sure Start. and noncritical Computer Setup (BIOS), or data. The specific...
... factory. Writing data to this ROM in a PC. module is installed in an inappropriate manner will render the NIC non- Yes Stores NIC NIC EEPROM is programmed A utility is required to configuration using a utility from the firmware. protection method varies by the HP Sure Start BIOS code, EC Embedded Controller. How is this memory and NIC vendor that support HP Sure Start. and noncritical Computer Setup (BIOS), or data. The specific...
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... setup utility. from the silicon vendor. administrator using this memory? enrollment in only specific ZBook and EliteBook models. ProtectTools Security Manager. 82 Chapter 11 Statement of the driver from the device memory and is typically data. The third party can be entered at the factory. whenever the flash requires an upgrade. not made available to the public unless a firmware upgrade is made public. Yes Stores Fingerprint reader memory...
... setup utility. from the silicon vendor. administrator using this memory? enrollment in only specific ZBook and EliteBook models. ProtectTools Security Manager. 82 Chapter 11 Statement of the driver from the device memory and is typically data. The third party can be entered at the factory. whenever the flash requires an upgrade. not made available to the public unless a firmware upgrade is made public. Yes Stores Fingerprint reader memory...
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... industry-standard software interface between the platform firmware and an operating system (OS). Third-party tools do exist that contains PC configuration data. 6. This message relates to navigate and make menu and configuration selections. Restore defaults does not reset the Custom Secure Boot keys. b. It is displayed at the bottom of the legacy BIOS. In this data be reset to display more functionality, such as size, serial number, data...
... industry-standard software interface between the platform firmware and an operating system (OS). Third-party tools do exist that contains PC configuration data. 6. This message relates to navigate and make menu and configuration selections. Restore defaults does not reset the Custom Secure Boot keys. b. It is displayed at the bottom of the legacy BIOS. In this data be reset to display more functionality, such as size, serial number, data...
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... battery illustrated 17 removing 26 battery cover, identifying 12 battery lock, identifying 12 battery release latch 12 BIOS determining version 63 downloading an update 64 starting the Setup Utility 63 updating 63 boot order changing 69 bottom cover removing 30 buttons left TouchPad 8 optical drive eject 6 power 10 right TouchPad 8 C cables, service considerations 21 caps lock light, identifying 9 chipset, product description 1 components for the HP Notebook 14 computer model bottom 12 display 5 left side 7 right side 6 top 8 computer major components, illustrated 15 computer specifications...
... battery illustrated 17 removing 26 battery cover, identifying 12 battery lock, identifying 12 battery release latch 12 BIOS determining version 63 downloading an update 64 starting the Setup Utility 63 updating 63 boot order changing 69 bottom cover removing 30 buttons left TouchPad 8 optical drive eject 6 power 10 right TouchPad 8 C cables, service considerations 21 caps lock light, identifying 9 chipset, product description 1 components for the HP Notebook 14 computer model bottom 12 display 5 left side 7 right side 6 top 8 computer major components, illustrated 15 computer specifications...
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... audio 2 chipset 1 display panel 1 Ethernet 3 external media cards 3 graphics 1 hard drive 2 internal card 3 keyboard 3 memory module 1 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processor 1 product name 1 security 4 serviceability 4 video 2 wireless 3 product name 1 R recover options 67 recovery discs 66, 68 HP Recovery Manager 67 media 68 starting 68 supported discs 66 system 67 USB flash drive 68 using HP Recovery media 66 recovery media creating 65 creating using HP Recovery Manager 66 recovery partition removing 69 removal/replacement...
... audio 2 chipset 1 display panel 1 Ethernet 3 external media cards 3 graphics 1 hard drive 2 internal card 3 keyboard 3 memory module 1 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processor 1 product name 1 security 4 serviceability 4 video 2 wireless 3 product name 1 R recover options 67 recovery discs 66, 68 HP Recovery Manager 67 media 68 starting 68 supported discs 66 system 67 USB flash drive 68 using HP Recovery media 66 recovery media creating 65 creating using HP Recovery Manager 66 recovery partition removing 69 removal/replacement...
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... DVD±RW SuperMulti DL Drive 76 hard drive 75 optical drive 76 supported discs, recovery 66 system board removing 48 spare part number 16, 48 system memory, removing personal data from volatile 77 system recovery 67 system restore point creating 66 system restore point, creating 65 V vents, identifying 7, 12 video, product description 2 W webcam identifying 5 webcam light, identifying 5 webcam/microphone cable illustrated 20 removing 57, 58 webcam/microphone module illustrated 20 removing 56 Windows system restore point 65, 66 Windows key, identifying 11 Windows tools using 66 wireless...
... DVD±RW SuperMulti DL Drive 76 hard drive 75 optical drive 76 supported discs, recovery 66 system board removing 48 spare part number 16, 48 system memory, removing personal data from volatile 77 system recovery 67 system restore point creating 66 system restore point, creating 65 V vents, identifying 7, 12 video, product description 2 W webcam identifying 5 webcam light, identifying 5 webcam/microphone cable illustrated 20 removing 57, 58 webcam/microphone module illustrated 20 removing 56 Windows system restore point 65, 66 Windows key, identifying 11 Windows tools using 66 wireless...