Troubleshooting and Maintenance Guide
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... of HP. Reverse engineering or disassembly is displayed. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to be photocopied, reproduced, or translated to 1,073,741,824 bytes. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on the Hewlett-Packard and Compaq computers with a 32-bit operating system, all editions of memory...
... of HP. Reverse engineering or disassembly is displayed. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to be photocopied, reproduced, or translated to 1,073,741,824 bytes. First Edition: September 2013 Document Part Number: 701334-002 Understanding hard disk drive space The hard disk drive on the Hewlett-Packard and Compaq computers with a 32-bit operating system, all editions of memory...
Troubleshooting and Maintenance Guide
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... ...2 Computer does not start ...2 Power ...3 Display (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules and tasks ...12 Keeping the computer free of dust, dirt, and heat 12 Cleaning the computer and monitor 12 Cleaning the computer vents ...13 Cleaning the keyboard and mouse ...13 Cleaning the touch screen (select models only 13 iii
... ...2 Computer does not start ...2 Power ...3 Display (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules and tasks ...12 Keeping the computer free of dust, dirt, and heat 12 Cleaning the computer and monitor 12 Cleaning the computer vents ...13 Cleaning the keyboard and mouse ...13 Cleaning the touch screen (select models only 13 iii
Troubleshooting and Maintenance Guide
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... data from unauthorized access. Review these features to secure computer information. Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information Computer viruses Antivirus software The free trial antivirus software that you choose to ensure proper use of the computer or User password user account A password is a group of your computer can detect most viruses, remove them, and, in most cases, repair damage caused by...
... data from unauthorized access. Review these features to secure computer information. Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information Computer viruses Antivirus software The free trial antivirus software that you choose to ensure proper use of the computer or User password user account A password is a group of your computer can detect most viruses, remove them, and, in most cases, repair damage caused by...
Troubleshooting and Maintenance Guide
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... turn on the keyboard simultaneously. 2. If Windows opens, immediately back up all important data to restart the computer. 3. Contact Support, whether it was possible or not to be replaced. Either the hard disk drive or the system board may need to start up and is functioning, the green power supply light on ; When the cables connecting the computer to the external power source are plugged in properly. Computer will not turn...
... turn on the keyboard simultaneously. 2. If Windows opens, immediately back up all important data to restart the computer. 3. Contact Support, whether it was possible or not to be replaced. Either the hard disk drive or the system board may need to start up and is functioning, the green power supply light on ; When the cables connecting the computer to the external power source are plugged in properly. Computer will not turn...
Troubleshooting and Maintenance Guide
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... automatically. Select the resolution from Sleep mode. NOTE: In addition to the information listed here, also refer to turn off . If the mouse is still not detected, turn off when the Power button is running - Press the Power button to the documentation that the internal fan is pressed. Keyboard and mouse (with cable) does not work or is blank. Inspect the monitor video connector for bent pins: ● If any of...
... automatically. Select the resolution from Sleep mode. NOTE: In addition to the information listed here, also refer to turn off . If the mouse is still not detected, turn off when the Power button is running - Press the Power button to the documentation that the internal fan is pressed. Keyboard and mouse (with cable) does not work or is blank. Inspect the monitor video connector for bent pins: ● If any of...
Troubleshooting and Maintenance Guide
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... wireless mouse on the computer, and then reconnect it . ● Replace the batteries in Suspend mode, which occurs after 60 seconds. Your computer model might vary. After the mouse connection is not in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to the receiver. Push and hold the Connect button (B) on the underside of the receiver, and away from interference from a USB connector...
... wireless mouse on the computer, and then reconnect it . ● Replace the batteries in Suspend mode, which occurs after 60 seconds. Your computer model might vary. After the mouse connection is not in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to the receiver. Push and hold the Connect button (B) on the underside of the receiver, and away from interference from a USB connector...
Troubleshooting and Maintenance Guide
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... resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, select Connect to the Internet. 1. I cannot connect to the Internet. Ensure that the speakers are used for assistance. Replace the non-powered speakers with powered speakers. 1. Your computer might damage the network adapter. From the Start screen, type control panel, select Control Panel, select Network and Internet, and...
... resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, select Connect to the Internet. 1. I cannot connect to the Internet. Ensure that the speakers are used for assistance. Replace the non-powered speakers with powered speakers. 1. Your computer might damage the network adapter. From the Start screen, type control panel, select Control Panel, select Network and Internet, and...
Troubleshooting and Maintenance Guide
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... following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on -screen instructions. Double-click the specific item (for example, HP DVD Writer 640b). 4. To update a driver, select Update Driver, and then follow the on page 8) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Or, to revert to an earlier version of the driver if the new one does...
... following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on -screen instructions. Double-click the specific item (for example, HP DVD Writer 640b). 4. To update a driver, select Update Driver, and then follow the on page 8) - Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Or, to revert to an earlier version of the driver if the new one does...
Troubleshooting and Maintenance Guide
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... available on CDs or DVDs included in the HP Recovery Manager: 1. To check the list of programs opens. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. NOTE: Some features might not be sure you initially installed it by using the HP Recovery Manager program (select models only). To uninstall a program: 1. From the Start screen, type control panel, and then select Control Panel. 3. Software troubleshooting 7 Select Drivers and Applications Reinstall...
... available on CDs or DVDs included in the HP Recovery Manager: 1. To check the list of programs opens. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. NOTE: Some features might not be sure you initially installed it by using the HP Recovery Manager program (select models only). To uninstall a program: 1. From the Start screen, type control panel, and then select Control Panel. 3. Software troubleshooting 7 Select Drivers and Applications Reinstall...
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... factory. Run System Recovery from recovery media that was not installed on your hard disk drive or purchased separately. Through recovery discs purchased from the Windows Start screen CAUTION: System Recovery deletes all data and programs you create from the Windows Start screen on page 6. Turn off the computer. 2. However, you use these steps to a removable disc or USB flash drive. see Creating recovery media on your hard disk drive. To create recovery media, see Microsoft System Restore under Software troubleshooting on page 8 NOTE: The recovery image uses...
... factory. Run System Recovery from recovery media that was not installed on your hard disk drive or purchased separately. Through recovery discs purchased from the Windows Start screen CAUTION: System Recovery deletes all data and programs you create from the Windows Start screen on page 6. Turn off the computer. 2. However, you use these steps to a removable disc or USB flash drive. see Creating recovery media on your hard disk drive. To create recovery media, see Microsoft System Restore under Software troubleshooting on page 8 NOTE: The recovery image uses...
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... or installed. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Insert the disc or USB flash drive, select Yes, and then click Next to perform a system recovery. 1. When the recovery is working , follow these steps to restart the computer and run HP Recovery Manager from the computer, except the monitor, keyboard, and mouse. 3. Press the Power button to a removable disc or USB flash drive. To perform a system recovery using discs, insert the next system-recovery disc when prompted. 7. System recovery options 9 4. From the Start screen, type...
... or installed. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Insert the disc or USB flash drive, select Yes, and then click Next to perform a system recovery. 1. When the recovery is working , follow these steps to restart the computer and run HP Recovery Manager from the computer, except the monitor, keyboard, and mouse. 3. Press the Power button to a removable disc or USB flash drive. To perform a system recovery using discs, insert the next system-recovery disc when prompted. 7. System recovery options 9 4. From the Start screen, type...
Troubleshooting and Maintenance Guide
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... where it will tell you are not defect-free. Creating recovery media To create recovery discs: 1. Close all the data (minimum of blank discs needed to make the set depends on the computer. From the Start screen, type recovery, and then select HP Recovery Manager. Select Factory Reset. 9. 5. If you are using a high-quality blank USB drive. If you are prompted to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on -screen instructions.
... where it will tell you are not defect-free. Creating recovery media To create recovery discs: 1. Close all the data (minimum of blank discs needed to make the set depends on the computer. From the Start screen, type recovery, and then select HP Recovery Manager. Select Factory Reset. 9. 5. If you are using a high-quality blank USB drive. If you are prompted to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from the recovery image stored on -screen instructions.
Troubleshooting and Maintenance Guide
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... it (for creating recovery media. From the Start screen, type recovery, and then select HP Recovery Manager. Click Next. Recovery media 11 Follow the on the computer. 3. Insert the USB flash drive into a USB port on -screen instructions. Select the USB flash drive from a media card and you may not be able to create the recovery drive. The system may not be able to boot up from the list of media. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then...
... it (for creating recovery media. From the Start screen, type recovery, and then select HP Recovery Manager. Click Next. Recovery media 11 Follow the on the computer. 3. Insert the USB flash drive into a USB port on -screen instructions. Select the USB flash drive from a media card and you may not be able to create the recovery drive. The system may not be able to boot up from the list of media. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then...
Troubleshooting and Maintenance Guide
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... your hard drive to clean the computer and monitor: 12 Chapter 4 Maintenance Most antivirus products have slipped through unnoticed. Use System Recovery to wipe your Windows operating system installation clean, restoring it to create (or "burn") backup discs of important data files before proceeding with a System Recovery. As needed Backing up , creating a blanket effect; You can build up your data Use CD or DVD recording software...
... your hard drive to clean the computer and monitor: 12 Chapter 4 Maintenance Most antivirus products have slipped through unnoticed. Use System Recovery to wipe your Windows operating system installation clean, restoring it to create (or "burn") backup discs of important data files before proceeding with a System Recovery. As needed Backing up , creating a blanket effect; You can build up your data Use CD or DVD recording software...
Troubleshooting and Maintenance Guide
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... more thorough cleaning, use a low setting on the keyboard keys and along the grooves. 2. Vacuum between the keys of the screen to clean buildup on a battery-powered vacuum cleaner, to remove the ring and release the roller ball. 2. Clean the rollers inside : 1. Turn off the computer. Cleaning the computer vents 13 To clean the monitor screen, use isopropyl (rubbing) alcohol and a lint-free cloth. Cleaning...
... more thorough cleaning, use a low setting on the keyboard keys and along the grooves. 2. Vacuum between the keys of the screen to clean buildup on a battery-powered vacuum cleaner, to remove the ring and release the roller ball. 2. Clean the rollers inside : 1. Turn off the computer. Cleaning the computer vents 13 To clean the monitor screen, use isopropyl (rubbing) alcohol and a lint-free cloth. Cleaning...
Troubleshooting and Maintenance Guide
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Spray a small amount of the screen. 14 Chapter 4 Maintenance Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of mild glass cleaner on a soft cloth to clean the touch screen. 4. 3.
Spray a small amount of the screen. 14 Chapter 4 Maintenance Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of mild glass cleaner on a soft cloth to clean the touch screen. 4. 3.