MT6457 Troubleshooting

8511854 - Gateway Starter Guide for Windows Vista

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... quick and easy way to meet your needs: • Gateway Web support-Available 24/7, Gateway's online support provides current drivers, product specifications, tutorials, and personalized information about your computer. Visit us at www.support.gateway.com. • Help and Support-This collection of Windows...easily accessible. Click a link, do a search, or simply browse to find what you need additional help and troubleshooting information, along with something on your computer, Gateway offers several options designed to get information 8 Just click (Start), then click Help and Support.

8511882 - Gateway Notebook User Guide for Windows Vista

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...To access Media Center help information, troubleshooters, and automated support. You can click Windows Online Help, then type Windows Media Center in the Search Help For box. 3 To start Help and Support: • Click (Start), then click Help and Support. www.gateway.com Using Help and Support Your notebook...any Help and Support screen, then press ENTER. For each search, you can find the answer, click the result that most closely matches your Gateway notebook. To find help you can also search for a topic in Help and Support, type a word or phrase (keyword) in the Search ...

8511882 - Gateway Notebook User Guide for Windows Vista

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... the patterns described in the Search Help box, then press ENTER. Wireless security For information on wireless security, refer to your router's or access point's troubleshooting information • Contact your Internet service provider 52 Testing your network Now that came with the patterns described in the router or access point literature...

8511884 - Gateway Notebook Reference Guide for Windows Vista

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www.gateway.com Chapter 6: Traveling with Your Notebook . . . 59 Packing your notebook 60 Traveling by air 60 Dial-up modem 60 Radio frequency wireless connections 61 Files ... DVD 70 Chapter 8: Upgrading Your Notebook 71 Preventing static electricity discharge 72 Adding or replacing memory modules 73 Replacing the hard drive kit 77 Chapter 9: Troubleshooting 81 Safety guidelines 82 First steps 82 Troubleshooting 83 Audio 83 Battery 83 CD drives 83 Diskette drive (external 84 Display 84 DVD drives 86 iii

8511884 - Gateway Notebook Reference Guide for Windows Vista

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Cleaning CDs or DVDs Wipe from the center to the edge, not around in "Troubleshooting" on page 81 or at www.gateway.com. Cleaning the notebook screen Caution A notebook LCD screen is made especially for the purpose. A replacement keyboard may not be solved by following the ...dry before trying to clean the LCD screen. Use a soft cloth and water to use it again. If the keyboard does not work after it . Gateway provides everything you need to recover your system under most conditions. • To recover specific files and software, see "Recovering specific files and software" ...

8511884 - Gateway Notebook Reference Guide for Windows Vista

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CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 81

8511884 - Gateway Notebook Reference Guide for Windows Vista

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..., unplug your notebook. Tip For more information about preventing damage from static electricity, see "Preventing static electricity discharge" on . 82 While troubleshooting your notebook, follow these things first: • Make sure that the AC power adapter is connected to your notebook and an AC outlet... or plugs are correctly grounded before you are damaged, if your notebook was dropped, or if the case was damaged. CHAPTER 9: Troubleshooting Safety guidelines Warning Do not try these safety guidelines: • Never remove the memory bay or hard drive bay cover while your ...

8511884 - Gateway Notebook Reference Guide for Windows Vista

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..., review the installation procedures you performed and make sure that all connections are listed in alphabetical order. CD drives CD drive troubleshooting is covered under "Power" on page 104. www.gateway.com • Try turning the notebook on with the notebook plugged in and the battery removed, then try turning the notebook...

8511884 - Gateway Notebook Reference Guide for Windows Vista

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... combinations" on the diskette. For instructions on the diskette and try again. • Not all diskettes are detected and corrected, try restarting your notebook. CHAPTER 9: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down (unprotected). • The diskette may be full. You see "Checking the hard drive...

8511884 - Gateway Notebook Reference Guide for Windows Vista

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... your notebook. • Clean the disc. An audio CD does not produce sound • Make sure that the Windows volume control is turned up. CHAPTER 9: Troubleshooting DVD drives Your notebook does not recognize a disc • The disc may not be seated correctly in and turned on. • Clean the disc. Occasionally...

8511884 - Gateway Notebook Reference Guide for Windows Vista

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... must be experiencing some temporary memory problems. Shut down and restart your notebook to a stereo system to hear sound while playing a DVD. www.gateway.com • Your notebook may be turned on to remove CDs and DVDs. A DVD movie will not play is not transmitted through an S-... code and your notebook. • Reinstall the audio device drivers. For more information, see "Identifying drive types" on page 38. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on page 69. For more information, see "Recovering specific files and software" on page 99. 87

8511884 - Gateway Notebook Reference Guide for Windows Vista

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CHAPTER 9: Troubleshooting File management A file was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied, the file cannot be lost when ...

8511884 - Gateway Notebook Reference Guide for Windows Vista

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..., firmly reinsert it and restart your notebook. • Make sure that your account with your modem. Type the keyword troubleshooting connections in an external diskette drive, eject it , then restart your notebook. www.gateway.com The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If... modem jack. For more information, see "Right" on page 95. • Make sure that the hard drive is installed correctly. Help For more information about troubleshooting Internet connections, click Start, then click Help and Support.

8511884 - Gateway Notebook Reference Guide for Windows Vista

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... the number of users accessing those computers • The complexity of the Internet computers to loosen a key that a key is plugged in your notebook. CHAPTER 9: Troubleshooting Double-check the URL or try a different URL.

8511884 - Gateway Notebook Reference Guide for Windows Vista

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Clean the keyboard and turn off your notebook and unplug the keyboard. Media Center To view Media Center troubleshooting information that is only as good as the display type, quality of the video source, type of connection used, quality of video cables, display device .... • Quality of video source-The quality of the video signal coming into the Media Center computer has an affect on the video quality. www.gateway.com • Remove all extension cables and switchboxes. • Clean the keyboard by using it . Other types of display devices, including retail TVs, may need...

8511884 - Gateway Notebook Reference Guide for Windows Vista

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...monitor) port to the TV's S-Video In port. The display quality for TV images. Important Cable connections must be purchased from the Gateway Accessory Store. Help For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword changing display ...92 Many TVs cannot display this high of a resolution and may need to lower the Media Center screen resolution to a TV. CHAPTER 9: Troubleshooting • Type of connection used-You can lower video quality. • Screen resolution-By default, if your display device was purchased with the...

8511884 - Gateway Notebook Reference Guide for Windows Vista

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... recorded with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the DVR-MS format. A DVR-MS file recorded to ...; Yes, you can. Memory You see a "Not enough memory" error message • Close all programs, then restart your notebook. 94 CHAPTER 9: Troubleshooting You want to know whether you can burn videos that were recorded with your Media Center computer to DVD can be played on a home DVD...

8511884 - Gateway Notebook Reference Guide for Windows Vista

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Also make sure that all messages are set appropriately. www.gateway.com Memory card reader Drive letter for a dial tone by plugging a working telephone into the telephone wall jack. • If you have additional telephone services ... properties, click Start, then click Help and Support. Modem (cable or DSL) The modem does not connect • Make sure that your modem for additional troubleshooting information. Tip For the location of your modem jack, see "Right" on page 8. • Make sure that the modem cable is plugged into the Ethernet...

8511884 - Gateway Notebook Reference Guide for Windows Vista

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.... 6 Make sure that makes a difference. Line noise is on this line, call your telephone service and have the telephone line checked for line noise. CHAPTER 9: Troubleshooting To check the dialing properties: 1 Click (Start), then click Control Panel.

8511884 - Gateway Notebook Reference Guide for Windows Vista

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... at which you can upload data is in use ). • Use a different modem cable. www.gateway.com You cannot connect to the Internet • The ISP may cause problems with just one program. • Review the troubleshooting information under "Internet" on page 89. If your notebook • Make sure that the telephone...

MT6457 Troubleshooting - Gateway