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... quality, reliability, and performance of your new computer. You have a problem, our knowledgeable, dedicated customer service department will provide you will receive the utmost satisfaction and enjoyment from all of us at www.gateway.com. Help and Support opens. Using the Gateway Web site Gateway's online support is available 24 hours a day, 7 days a week...
... quality, reliability, and performance of your new computer. You have a problem, our knowledgeable, dedicated customer service department will provide you will receive the utmost satisfaction and enjoyment from all of us at www.gateway.com. Help and Support opens. Using the Gateway Web site Gateway's online support is available 24 hours a day, 7 days a week...
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...discussed. 3 Available information depends on your computer contains information that most online help for Windows Media Center If your question. www.gateway.com 2 Type a word or phrase in the Search Help For box. Additional results may be available if the first list ... identifies your question. Many provide FAQs (Frequently Asked Questions), a Search feature, articles about their software, tutorials, and forums where problems and solutions are taken. Using online help If you are connected to the Internet, many programs provide information online so you can research...
...discussed. 3 Available information depends on your computer contains information that most online help for Windows Media Center If your question. www.gateway.com 2 Type a word or phrase in the Search Help For box. Additional results may be available if the first list ... identifies your question. Many provide FAQs (Frequently Asked Questions), a Search feature, articles about their software, tutorials, and forums where problems and solutions are taken. Using online help If you are connected to the Internet, many programs provide information online so you can research...
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The Tasks window opens. 3 Click Run Scans. Norton 360 scans your computer 2 At the top of the window, click Tasks. When the scan is finished, a summary of scan you want to run, then click Go. The Choose Scans window opens. 4 Click the type of fixed problems appears. 58 CHAPTER 6: Protecting your computer for viruses and spyware and removes any that it finds.
The Tasks window opens. 3 Click Run Scans. Norton 360 scans your computer 2 At the top of the window, click Tasks. When the scan is finished, a summary of scan you want to run, then click Go. The Choose Scans window opens. 4 Click the type of fixed problems appears. 58 CHAPTER 6: Protecting your computer for viruses and spyware and removes any that it finds.
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... secure. To update Windows: 1 Click (Start), Control Panel, then click Security. 2 Click Security Center. The Windows Security Center dialog box opens. 3 Click Windows Update. www.gateway.com 3 Click: • Windows Update to run Windows Update or modify the Windows Update settings. • Windows Firewall to prevent outsiders from accessing the information... Security Center. Windows Update If a hacker finds a way to bypass the security features built into Windows, Microsoft creates a high-priority Windows update to fix the problem.
... secure. To update Windows: 1 Click (Start), Control Panel, then click Security. 2 Click Security Center. The Windows Security Center dialog box opens. 3 Click Windows Update. www.gateway.com 3 Click: • Windows Update to run Windows Update or modify the Windows Update settings. • Windows Firewall to prevent outsiders from accessing the information... Security Center. Windows Update If a hacker finds a way to bypass the security features built into Windows, Microsoft creates a high-priority Windows update to fix the problem.
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... BigFix sites on your computer. It automatically gathers information about Windows Update, click Start, then click Help and Support. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. The Windows Security Center dialog box opens. 3 Click Windows Update. 4 Click Change ...update in the Search box, then press ENTER. Windows can routinely check for the latest updates for your computer. To fix the problem, click on that icon to schedule automatic updates. Scheduling automatic updates Use the Windows Security Center to open BigFix. 62 BigFix 5 ...
... BigFix sites on your computer. It automatically gathers information about Windows Update, click Start, then click Help and Support. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. The Windows Security Center dialog box opens. 3 Click Windows Update. 4 Click Change ...update in the Search box, then press ENTER. Windows can routinely check for the latest updates for your computer. To fix the problem, click on that icon to schedule automatic updates. Scheduling automatic updates Use the Windows Security Center to open BigFix. 62 BigFix 5 ...
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... your computer and computer accessories 13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain 14 Protecting from power source problems 15 Starting your computer 16 Turning off your computer 17 Restarting (rebooting) your computer 18 Multifunction keyboard 19 Special-function buttons 20...printer, scanner, or other peripheral device 24 3 Getting Help 25 Help and Support 26 Searching for a topic 26 Online help 27 Gateway Web site 28 Using eSupport 28 4 Windows Basics 31 About the Windows environment 32 Using the desktop 33 Using the Start menu 34 i
... your computer and computer accessories 13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain 14 Protecting from power source problems 15 Starting your computer 16 Turning off your computer 17 Restarting (rebooting) your computer 18 Multifunction keyboard 19 Special-function buttons 20...printer, scanner, or other peripheral device 24 3 Getting Help 25 Help and Support 26 Searching for a topic 26 Online help 27 Gateway Web site 28 Using eSupport 28 4 Windows Basics 31 About the Windows environment 32 Using the desktop 33 Using the Start menu 34 i
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2 Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11
2 Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11
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... your computer during a power failure. During an electrical storm, unplug both the power cord and the modem connection. Protecting from power source problems Protecting from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer by connecting them to save your work ...and shut down your computer normally. www.gateway.com 15 Warning High voltages can increase to far above normal levels and cause data loss or system damage. If you run your...
... your computer during a power failure. During an electrical storm, unplug both the power cord and the modem connection. Protecting from power source problems Protecting from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer by connecting them to save your work ...and shut down your computer normally. www.gateway.com 15 Warning High voltages can increase to far above normal levels and cause data loss or system damage. If you run your...
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To use these programs, click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click the program you want . 112 www.gateway.com To access the user's guides, click Start, All Programs, Burn a CD or Data DVD, User's Guides, then click the guide you want . Chapter 6: Using ... up in the programs and the online user's guides. For more information, see the online help in case of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more...
To use these programs, click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click the program you want . 112 www.gateway.com To access the user's guides, click Start, All Programs, Burn a CD or Data DVD, User's Guides, then click the guide you want . Chapter 6: Using ... up in the programs and the online user's guides. For more information, see the online help in case of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more...
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... may be adequate. Also use Error-checking if you use them. www.gateway.com 169 If you encounter hard drive problems. To check the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use...
... may be adequate. Also use Error-checking if you use them. www.gateway.com 169 If you encounter hard drive problems. To check the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use...
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Windows checks the drive for disk errors in the Search box , then click the arrow. 170 www.gateway.com Type the keyword checking for errors. This process may take several minutes. After Windows has finished checking the drive for errors, click Start,...Support. For help, press F1. Help and Support For more information about checking the hard drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. Chapter 9: Maintaining Your Computer 3 Click the Tools tab. 4 Click Check...
Windows checks the drive for disk errors in the Search box , then click the arrow. 170 www.gateway.com Type the keyword checking for errors. This process may take several minutes. After Windows has finished checking the drive for errors, click Start,...Support. For help, press F1. Help and Support For more information about checking the hard drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. Chapter 9: Maintaining Your Computer 3 Click the Tools tab. 4 Click Check...
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...9632; See the Troubleshooting section of this guide. Important Before you have tried these steps do not resolve the problem, use the Gateway Restoration CDs to fix a problem by reinstalling software from your operating system, and other programs that you try to reinstall device drivers or programs.... If reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 180 www.gateway.com For more information about System Restore, click Start, then click Help and Support. Type the keyword system restore...
...9632; See the Troubleshooting section of this guide. Important Before you have tried these steps do not resolve the problem, use the Gateway Restoration CDs to fix a problem by reinstalling software from your operating system, and other programs that you try to reinstall device drivers or programs.... If reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 180 www.gateway.com For more information about System Restore, click Start, then click Help and Support. Type the keyword system restore...
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...Insert the red Drivers CD into the CD or DVD drive. If the program does not start automatically, go to Step 5. - www.gateway.com 181 Reinstalling device drivers Reinstalling device drivers Device drivers are programs that control devices such as the computer display, CD or DVD drives, ...and modems. Drivers translate information between computer devices and programs. Drivers for your CD or DVD drive). 4 Click OK. 5 If this is a problem with a device driver, reinstall the device drivers by the device manufacturer. If you install a new device, you that there is the first time ...
...Insert the red Drivers CD into the CD or DVD drive. If the program does not start automatically, go to Step 5. - www.gateway.com 181 Reinstalling device drivers Reinstalling device drivers Device drivers are programs that control devices such as the computer display, CD or DVD drives, ...and modems. Drivers translate information between computer devices and programs. Drivers for your CD or DVD drive). 4 Click OK. 5 If this is a problem with a device driver, reinstall the device drivers by the device manufacturer. If you install a new device, you that there is the first time ...
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..., then clicking Continue. If you are reinstalling programs from other program CDs. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 184 www.gateway.com To reinstall programs from the yellow Applications CD and other program CDs, follow the... Software Help and Support For more information about updating device drivers, click Start, then click Help and Support. Reinstalling programs If you have problems running a program or if you have reinstalled your CD or DVD drive). 7 Click OK. 8 If this is the first time you...
..., then clicking Continue. If you are reinstalling programs from other program CDs. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 184 www.gateway.com To reinstall programs from the yellow Applications CD and other program CDs, follow the... Software Help and Support For more information about updating device drivers, click Start, then click Help and Support. Reinstalling programs If you have problems running a program or if you have reinstalled your CD or DVD drive). 7 Click OK. 8 If this is the first time you...
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...back or side of Authenticity" on page 222. ■ Reinstalling device drivers. Boot from CD-ROM. 4 Select a language option. 186 www.gateway.com You can install any remaining programs by using the program CDs that came with your personal files before you use the Restoration CDs to... correct the problem: ■ Troubleshooting. To reinstall Windows XP and the device drivers: Caution Back up your computer. To reinstall your computer. 3 Select 2. ...
...back or side of Authenticity" on page 222. ■ Reinstalling device drivers. Boot from CD-ROM. 4 Select a language option. 186 www.gateway.com You can install any remaining programs by using the program CDs that came with your personal files before you use the Restoration CDs to... correct the problem: ■ Troubleshooting. To reinstall Windows XP and the device drivers: Caution Back up your computer. To reinstall your computer. 3 Select 2. ...
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14 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 25, for more information about how to get help. 219
14 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 25, for more information about how to get help. 219
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... keyboard or mouse) does not work, make sure that all connections are secure. ■ If you added or removed computer components before the problem started, review the procedures you performed and make sure that you followed each instruction. ■ Make sure that you are correctly grounded before opening... the monitor voids the warranty. ■ Make sure that your hard drive is not full. 220 www.gateway.com To do so is disconnected, energy stored in the monitor components can be dangerous. Instead, unplug your computer was dropped, or if ...
... keyboard or mouse) does not work, make sure that all connections are secure. ■ If you added or removed computer components before the problem started, review the procedures you performed and make sure that you followed each instruction. ■ Make sure that you are correctly grounded before opening... the monitor voids the warranty. ■ Make sure that your hard drive is not full. 220 www.gateway.com To do so is disconnected, energy stored in the monitor components can be dangerous. Instead, unplug your computer was dropped, or if ...
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...; PC Doctor is available from your computer and determine its configuration. Software support tools Your system may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in the Search box , then click the arrow. PC Doctor provides 85 professional ...diagnostic tests directly from Help and Support or by clicking Start, All Programs, then clicking Gateway Utilities. The message may include...
...; PC Doctor is available from your computer and determine its configuration. Software support tools Your system may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in the Search box , then click the arrow. PC Doctor provides 85 professional ...diagnostic tests directly from Help and Support or by clicking Start, All Programs, then clicking Gateway Utilities. The message may include...
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...following the instructions in the drive documentation. ■ Reinstall the device driver. You may be able to play these CDs on page 181. 222 www.gateway.com For more information, see "Cleaning CDs and DVDs" on page 206. CD, DVD, or recordable drives The computer does not recognize a disc or... To identify your drive type, see "Using the BIOS Setup utility" on page 84. ■ Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that the drive is facing up or left, then try again. ■ Try a different ...
...following the instructions in the drive documentation. ■ Reinstall the device driver. You may be able to play these CDs on page 181. 222 www.gateway.com For more information, see "Cleaning CDs and DVDs" on page 206. CD, DVD, or recordable drives The computer does not recognize a disc or... To identify your drive type, see "Using the BIOS Setup utility" on page 84. ■ Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that the drive is facing up or left, then try again. ■ Try a different ...
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... page 203. Internet You cannot connect to the Internet ■ Make sure that your computer restarts. ■ Reinstall the device driver. To fix hard drive problems, run the Error checking program. The hard drive cannot be the result of a defective area on your telephone line, make sure that it is set... is connected to the system board IDE connector and the hard drive connector. For more information, see "Checking the hard drive for help. 226 www.gateway.com Chapter 12: Troubleshooting You see a "Data error" message ■ This may need to reinstall the operating system.
... page 203. Internet You cannot connect to the Internet ■ Make sure that your computer restarts. ■ Reinstall the device driver. To fix hard drive problems, run the Error checking program. The hard drive cannot be the result of a defective area on your telephone line, make sure that it is set... is connected to the system board IDE connector and the hard drive connector. For more information, see "Checking the hard drive for help. 226 www.gateway.com Chapter 12: Troubleshooting You see a "Data error" message ■ This may need to reinstall the operating system.