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... in Help and Support: 1 Click (Start), then click Help and Support. You have a problem, our knowledgeable, dedicated customer service department will be pleased with the best product possible. Thanks again, from Microsoft. Visit the Gateway Support Web site at Gateway. Gateway stands behind our value commitment to our customers-to help information, troubleshooters, and...
... in Help and Support: 1 Click (Start), then click Help and Support. You have a problem, our knowledgeable, dedicated customer service department will be pleased with the best product possible. Thanks again, from Microsoft. Visit the Gateway Support Web site at Gateway. Gateway stands behind our value commitment to our customers-to help information, troubleshooters, and...
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... by selecting a topic from a Help menu or by clicking the Help button on your computer contains information that most online help . Gateway Customer Care will need this information if you receive a list of any Help and Support screen, then press ENTER. You can research ... closely matches your question. Many provide FAQs (Frequently Asked Questions), a Search feature, articles about their software, tutorials, and forums where problems and solutions are using the program. To find the answer, click the result that identifies your computer is running Windows Media Center, you...
... by selecting a topic from a Help menu or by clicking the Help button on your computer contains information that most online help . Gateway Customer Care will need this information if you receive a list of any Help and Support screen, then press ENTER. You can research ... closely matches your question. Many provide FAQs (Frequently Asked Questions), a Search feature, articles about their software, tutorials, and forums where problems and solutions are using the program. To find the answer, click the result that identifies your computer is running Windows Media Center, you...
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Norton 360 scans your computer 2 At the top of the window, click Tasks. When the scan is finished, a summary of scan you want to run, then click Go. The Choose Scans window opens. 4 Click the type of fixed problems appears. 58 CHAPTER 6: Protecting your computer for viruses and spyware and removes any that it finds. The Tasks window opens. 3 Click Run Scans.
Norton 360 scans your computer 2 At the top of the window, click Tasks. When the scan is finished, a summary of scan you want to run, then click Go. The Choose Scans window opens. 4 Click the type of fixed problems appears. 58 CHAPTER 6: Protecting your computer for viruses and spyware and removes any that it finds. The Tasks window opens. 3 Click Run Scans.
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...Microsoft creates a high-priority Windows update to see if any updates are available. 61 Windows checks the Microsoft web site to fix the problem. The Windows Security Center dialog box opens. 3 Click Windows Update. For more information about Security Center. Security updates To keep your computer...need to keep your computer secure. You should update Windows regularly to keep Windows and your computer's system software up to date. www.gateway.com 3 Click: • Windows Update to run Windows Update or modify the Windows Update settings. • Windows Firewall to prevent ...
...Microsoft creates a high-priority Windows update to see if any updates are available. 61 Windows checks the Microsoft web site to fix the problem. The Windows Security Center dialog box opens. 3 Click Windows Update. For more information about Security Center. Security updates To keep your computer...need to keep your computer secure. You should update Windows regularly to keep Windows and your computer's system software up to date. www.gateway.com 3 Click: • Windows Update to run Windows Update or modify the Windows Update settings. • Windows Firewall to prevent ...
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...Install Extras to schedule automatic updates. Scheduling automatic updates Use the Windows Security Center to download additional Windows software for problems and conflicts. To fix the problem, click on your computer. It automatically gathers information about Windows Update, click Start, then click Help and Support. ...Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. Your computer may include BigFix. The Change Settings dialog box opens...
...Install Extras to schedule automatic updates. Scheduling automatic updates Use the Windows Security Center to download additional Windows software for problems and conflicts. To fix the problem, click on your computer. It automatically gathers information about Windows Update, click Start, then click Help and Support. ...Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. Your computer may include BigFix. The Change Settings dialog box opens...
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... your computer and computer accessories 13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain 14 Protecting from power source problems 15 Starting your computer 16 Turning off your computer 17 Restarting (rebooting) your computer 18 Multifunction keyboard 19 Special-function buttons 20...printer, scanner, or other peripheral device 24 3 Getting Help 25 Help and Support 26 Searching for a topic 26 Online help 27 Gateway Web site 28 Using eSupport 28 4 Windows Basics 31 About the Windows environment 32 Using the desktop 33 Using the Start menu 34 i
... your computer and computer accessories 13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain 14 Protecting from power source problems 15 Starting your computer 16 Turning off your computer 17 Restarting (rebooting) your computer 18 Multifunction keyboard 19 Special-function buttons 20...printer, scanner, or other peripheral device 24 3 Getting Help 25 Help and Support 26 Searching for a topic 26 Online help 27 Gateway Web site 28 Using eSupport 28 4 Windows Basics 31 About the Windows environment 32 Using the desktop 33 Using the Start menu 34 i
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2 Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11
2 Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11
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.../cable TV jack. If you cannot run your computer long enough to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of time with a UPS, a UPS lets you have a telephone modem, use a surge protector that... enter your computer during a power failure. Protecting from power source problems Protecting from reaching your computer. Protect your computer by connecting them to save your work and shut down your computer normally. www.gateway.com 15 During an electrical storm, unplug both the power cord...
.../cable TV jack. If you cannot run your computer long enough to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of time with a UPS, a UPS lets you have a telephone modem, use a surge protector that... enter your computer during a power failure. Protecting from power source problems Protecting from reaching your computer. Protect your computer by connecting them to save your work and shut down your computer normally. www.gateway.com 15 During an electrical storm, unplug both the power cord...
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... hard drive, then use these programs, click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click the program you want . 112 www.gateway.com To access the user's guides, click Start, All Programs, Burn a CD or Data DVD, User's Guides, then click the guide you backed up in... about your drive capabilities and your CDs and DVDs, and more information, see the online help in case of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more...
... hard drive, then use these programs, click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click the program you want . 112 www.gateway.com To access the user's guides, click Start, All Programs, Burn a CD or Data DVD, User's Guides, then click the guide you backed up in... about your drive capabilities and your CDs and DVDs, and more information, see the online help in case of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times, and more...
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...Error-checking once a week. Also use Error-checking if you want to check for errors, for example Local Disk (C:), then click Properties. www.gateway.com 169 If you use your computer less frequently, once a month may be adequate. The Properties dialog box opens. Checking the hard drive ... Computer window opens. 2 Right-click the hard drive that you encounter hard drive problems. To check the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use your computer...
...Error-checking once a week. Also use Error-checking if you want to check for errors, for example Local Disk (C:), then click Properties. www.gateway.com 169 If you use your computer less frequently, once a month may be adequate. The Properties dialog box opens. Checking the hard drive ... Computer window opens. 2 Right-click the hard drive that you encounter hard drive problems. To check the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use your computer...
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Help and Support For more information about checking the hard drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. This process may take several minutes. After Windows has finished checking the drive for ... keyword checking for errors. For help, press F1. Windows checks the drive for disk errors in the Search box , then click the arrow. 170 www.gateway.com
Help and Support For more information about checking the hard drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. This process may take several minutes. After Windows has finished checking the drive for ... keyword checking for errors. For help, press F1. Windows checks the drive for disk errors in the Search box , then click the arrow. 170 www.gateway.com
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...■ See the Troubleshooting section of this guide. Important Before you have tried these steps do not resolve the problem, use the Gateway Restoration CDs to fix a problem by reinstalling software from your operating system, and other programs that you try to reinstall device drivers or programs. If... reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 180 www.gateway.com Type the keyword system restore in the Search box , then click the arrow. ■ Run System Restore.
...■ See the Troubleshooting section of this guide. Important Before you have tried these steps do not resolve the problem, use the Gateway Restoration CDs to fix a problem by reinstalling software from your operating system, and other programs that you try to reinstall device drivers or programs. If... reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 180 www.gateway.com Type the keyword system restore in the Search box , then click the arrow. ■ Run System Restore.
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... d:\runmenu.exe (where d is the drive letter of your original computer hardware are installed at Gateway. To reinstall device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. www.gateway.com 181 If the program starts automatically, go to Step 2. 2 Click Start, then click... modems. Drivers translate information between computer devices and programs. Drivers for your CD or DVD drive). 4 Click OK. 5 If this is a problem with a device driver If you need to install the drivers provided by the device manufacturer. If you install a new device, you just reinstalled Windows...
... d:\runmenu.exe (where d is the drive letter of your original computer hardware are installed at Gateway. To reinstall device drivers: 1 Insert the red Drivers CD into the CD or DVD drive. www.gateway.com 181 If the program starts automatically, go to Step 2. 2 Click Start, then click... modems. Drivers translate information between computer devices and programs. Drivers for your CD or DVD drive). 4 Click OK. 5 If this is a problem with a device driver If you need to install the drivers provided by the device manufacturer. If you install a new device, you just reinstalled Windows...
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... the yellow Applications CD and other program CDs, follow the on each CD. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 184 www.gateway.com If you are reinstalling programs from the Applications CD(s): 1 If you just reinstalled... time you want to Step 5. 5 Click Start, then click Run. To reinstall programs from other program CDs. Reinstalling programs If you have problems running a program or if you have inserted the yellow Applications CD(s), accept the End User License Agreement (EULA) by clicking Yes, I accept...
... the yellow Applications CD and other program CDs, follow the on each CD. The Gateway Driver and Application Recovery program starts and the Drivers and Application Recovery tab appears. 184 www.gateway.com If you are reinstalling programs from the Applications CD(s): 1 If you just reinstalled... time you want to Step 5. 5 Click Start, then click Run. To reinstall programs from other program CDs. Reinstalling programs If you have problems running a program or if you have inserted the yellow Applications CD(s), accept the End User License Agreement (EULA) by clicking Yes, I accept...
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...: Restoring Software Reinstalling Windows If your computer. 3 Select 2. If the options above do not correct the problem, you are prompted for your computer case. If you can find the key on the Microsoft Certificate of ...your Windows product key when you reinstall Windows, you use the Restoration CDs to correct the problem: ■ Troubleshooting. All files on page 184. Important If you are reinstalling Windows XP, the ... Boot from CD-ROM. 4 Select a language option. 186 www.gateway.com The Restoration CDs step you through reinstalling Windows XP.
...: Restoring Software Reinstalling Windows If your computer. 3 Select 2. If the options above do not correct the problem, you are prompted for your computer case. If you can find the key on the Microsoft Certificate of ...your Windows product key when you reinstall Windows, you use the Restoration CDs to correct the problem: ■ Troubleshooting. All files on page 184. Important If you are reinstalling Windows XP, the ... Boot from CD-ROM. 4 Select a language option. 186 www.gateway.com The Restoration CDs step you through reinstalling Windows XP.
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14 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 25, for more information about how to get help. 219
14 Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not correct the problem, see "Getting Help" on page 25, for more information about how to get help. 219
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... case cover while your computer is disconnected, energy stored in the monitor components can be dangerous. To do so is not full. 220 www.gateway.com Instead, unplug your computer was dropped, or if the case was damaged. Also, opening the monitor voids the warranty. ■ Make ...the keyboard or mouse) does not work, make sure that all connections are secure. ■ If you added or removed computer components before the problem started, review the procedures you performed and make sure that you followed each instruction. ■ Make sure that your hard drive is extremely dangerous...
... case cover while your computer is disconnected, energy stored in the monitor components can be dangerous. To do so is not full. 220 www.gateway.com Instead, unplug your computer was dropped, or if the case was damaged. Also, opening the monitor voids the warranty. ■ Make ...the keyboard or mouse) does not work, make sure that all connections are secure. ■ If you added or removed computer components before the problem started, review the procedures you performed and make sure that you followed each instruction. ■ Make sure that your hard drive is extremely dangerous...
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...diagnostic and system information tool that can test your computer. The message may include the following support tool to help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in the Search box , then click the arrow. Software support tools ■... error message appears on the screen, write down the exact message. Software support tools Your system may help you diagnose and fix problems: ■ PC Doctor is available from your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from...
...diagnostic and system information tool that can test your computer. The message may include the following support tool to help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in the Search box , then click the arrow. Software support tools ■... error message appears on the screen, write down the exact message. Software support tools Your system may help you diagnose and fix problems: ■ PC Doctor is available from your computer and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from...
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...configured correctly by pressing and holding F1 while your computer restarts. You may be able to play these CDs on page 181. 222 www.gateway.com To identify your drive type, see "Using the BIOS Setup utility" on page 206. Make sure that came with your computer. ...Reset the card. For more information, see "Cleaning CDs and DVDs" on page 84. ■ Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that you have a DVD drive. For more information, see the documentation that the IDE ...
...configured correctly by pressing and holding F1 while your computer restarts. You may be able to play these CDs on page 181. 222 www.gateway.com To identify your drive type, see "Using the BIOS Setup utility" on page 206. Make sure that came with your computer. ...Reset the card. For more information, see "Cleaning CDs and DVDs" on page 84. ■ Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that you have a DVD drive. For more information, see the documentation that the IDE ...
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... enabled in the BIOS Setup utility. For more information about connecting the hard cables, see "Checking the hard drive for help. 226 www.gateway.com To fix hard drive problems, run the Error checking program. Internet You cannot connect to the Internet ■ Make sure that the IDE connectors are connected correctly...
... enabled in the BIOS Setup utility. For more information about connecting the hard cables, see "Checking the hard drive for help. 226 www.gateway.com To fix hard drive problems, run the Error checking program. Internet You cannot connect to the Internet ■ Make sure that the IDE connectors are connected correctly...