8512418 - Gateway Reference Guide
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Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
Contents Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring 106 Training 107 Appendix A: Legal Notices 109 Index 119 iv
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... 61. • Restart your computer, then enter the BIOS Setup utility by following the instructions in the drive documentation. • Reinstall the device driver. 73 Audio See "Sound" on page 78. Occasionally, discs are flawed or become scratched and cannot be read by the CD or DVD drive....on your computer. • Clean the disc. Make sure that the IDE controllers are listed in cards See "Expansion cards" on page 92. www.gateway.com Troubleshooting Troubleshooting topics are enabled. • Make sure that the drive is facing up, then try again. • Try a different disc. ...
... 61. • Restart your computer, then enter the BIOS Setup utility by following the instructions in the drive documentation. • Reinstall the device driver. 73 Audio See "Sound" on page 78. Occasionally, discs are flawed or become scratched and cannot be read by the CD or DVD drive....on your computer. • Clean the disc. Make sure that the IDE controllers are listed in cards See "Expansion cards" on page 92. www.gateway.com Troubleshooting Troubleshooting topics are enabled. • Make sure that the drive is facing up, then try again. • Try a different disc. ...
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... sure that the speakers are turned on page 30. • Make sure that the disc label is on page 61. • Reinstall the appropriate device drivers. A DVD movie will not play these CDs on your DVD drive is 1. For more information, see "Cleaning optical discs" on the disc, disc documentation, ... up , then try again. • Try a different disc. The regional code on your DVD drive's regional code may not match. • Reinstall the device driver. 74 CHAPTER 6: Troubleshooting An audio CD does not produce sound • Make sure that the mute controls are turned off.
... sure that the speakers are turned on page 30. • Make sure that the disc label is on page 61. • Reinstall the appropriate device drivers. A DVD movie will not play these CDs on your DVD drive is 1. For more information, see "Cleaning optical discs" on the disc, disc documentation, ... up , then try again. • Try a different disc. The regional code on your DVD drive's regional code may not match. • Reinstall the device driver. 74 CHAPTER 6: Troubleshooting An audio CD does not produce sound • Make sure that the mute controls are turned off.
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... there is plugged in the Search Help box, then press ENTER. Help For more information about display types, see your computer. • Reinstall the device driver. Type the phrase screen resolution in and turned on. The text on the display is dim or difficult to the video port on , the power...
... there is plugged in the Search Help box, then press ENTER. Help For more information about display types, see your computer. • Reinstall the device driver. Type the phrase screen resolution in and turned on. The text on the display is dim or difficult to the video port on , the power...
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...trapped under the keys. • Try a keyboard that you know works to make sure that the keyboard port works. • Reinstall the keyboard device driver. A keyboard character keeps repeating or you see your computer's setup poster. • Remove all extension cables and switch boxes. • Clean the ...to loosen a key that the keyboard cable is plugged in your e-mail program. • Make sure that your ISP for technical support. www.gateway.com Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open...
...trapped under the keys. • Try a keyboard that you know works to make sure that the keyboard port works. • Reinstall the keyboard device driver. A keyboard character keeps repeating or you see your computer's setup poster. • Remove all extension cables and switch boxes. • Clean the ...to loosen a key that the keyboard cable is plugged in your e-mail program. • Make sure that your ISP for technical support. www.gateway.com Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open...
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... window opens. 3 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. You see a "Printer is out of paper" error message After adding paper, make sure that the printer is not set to work offline. ...See the printer documentation for instructions for instructions on installing the printer driver. CHAPTER 6: Troubleshooting 3 Right-click the printer you want to use. To make sure that the printer is not set to work offline: 1...
... window opens. 3 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. You see a "Printer is out of paper" error message After adding paper, make sure that the printer is not set to work offline. ...See the printer documentation for instructions for instructions on installing the printer driver. CHAPTER 6: Troubleshooting 3 Right-click the printer you want to use. To make sure that the printer is not set to work offline: 1...
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...can solve most conditions. Type the phrase sound troubleshooter in the technical support pages at www.gateway.com. Caution To prepare your computer for software and device driver recovery" on page 94. 93 www.gateway.com Sound You are not getting sound from the speakers • Make sure that mute... controls are turned off. Recovering your system). Problem solving may also involve re-installing some or all of software and driver recovery discs ...
...can solve most conditions. Type the phrase sound troubleshooter in the technical support pages at www.gateway.com. Caution To prepare your computer for software and device driver recovery" on page 94. 93 www.gateway.com Sound You are not getting sound from the speakers • Make sure that mute... controls are turned off. Recovering your system). Problem solving may also involve re-installing some or all of software and driver recovery discs ...
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...you created. (Your computer must create the discs) or by using Gateway Recovery Center. 94 If you must have stopped working correctly. Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then recover your pre-installed software and device...pre-installed on your system, you need to follow that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by returning your system to a previous state when everything was working correctly, the ...
...you created. (Your computer must create the discs) or by using Gateway Recovery Center. 94 If you must have stopped working correctly. Recovering pre-installed software and drivers You can recover pre-installed software and drivers from the Windows DVD, then recover your pre-installed software and device...pre-installed on your system, you need to follow that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by returning your system to a previous state when everything was working correctly, the ...
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... To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. www.gateway.com Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from the Windows DVD or install a new hard ...recovery. (Your computer must have the opportunity. dialog box opens. 3 Click Create system recovery discs, then click Next. 95 The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. Because these discs do ?
... To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. www.gateway.com Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from the Windows DVD or install a new hard ...recovery. (Your computer must have the opportunity. dialog box opens. 3 Click Create system recovery discs, then click Next. 95 The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. Because these discs do ?
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... I have enough discs, then click Next. Important Use a permanent marker to create a full set , Recovery23 for . If you need to label each disc "Software and Driver Recovery," along with a short description of x, and so on . 6 If multiple discs are for disc 2, and so on . A dialog box opens that tells you the...
... I have enough discs, then click Next. Important Use a permanent marker to create a full set , Recovery23 for . If you need to label each disc "Software and Driver Recovery," along with a short description of x, and so on . 6 If multiple discs are for disc 2, and so on . A dialog box opens that tells you the...
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... 97. 2 To recover software that were pre-installed, click Hardware, then click Device driver recovery. 97 www.gateway.com Recovering pre-installed software and drivers using software and driver recovery discs you have created. The Gateway Recovery Center opens. OR To recover device drivers that was pre-installed, click Programs, then click Application recovery. - Important If...
... 97. 2 To recover software that were pre-installed, click Hardware, then click Device driver recovery. 97 www.gateway.com Recovering pre-installed software and drivers using software and driver recovery discs you have created. The Gateway Recovery Center opens. OR To recover device drivers that was pre-installed, click Programs, then click Application recovery. - Important If...
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Recovering pre-installed software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and ...run the file Grc_Vista.exe on the disc. If a recovery disc does not offer the software or driver you need to recover, then click Next. CHAPTER 6: Troubleshooting 3...
Recovering pre-installed software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and ...run the file Grc_Vista.exe on the disc. If a recovery disc does not offer the software or driver you need to recover, then click Next. CHAPTER 6: Troubleshooting 3...
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www.gateway.com 2 To recover pre-installed software, click Application recovery, then click the software you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 99
www.gateway.com 2 To recover pre-installed software, click Application recovery, then click the software you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 99
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... using Microsoft System Restore, click Start, then click Help and Support. In most cases of hard-to-resolve software problems, you install software or device drivers. For instructions, see "Manually creating a restore point" on page 101. Type windows system restore in the Search Help box, then press ENTER. Windows automatically creates...
... using Microsoft System Restore, click Start, then click Help and Support. In most cases of hard-to-resolve software problems, you install software or device drivers. For instructions, see "Manually creating a restore point" on page 101. Type windows system restore in the Search Help box, then press ENTER. Windows automatically creates...
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... change settings, then click Next. Caution A complete factory recovery deletes everything on your hard drive, then reinstalls Windows and any pre-installed software and device drivers. The System Properties dialog box opens to its factory condition. CHAPTER 6: Troubleshooting 2 On the left side of the other recovery options, you can access important...
... change settings, then click Next. Caution A complete factory recovery deletes everything on your hard drive, then reinstalls Windows and any pre-installed software and device drivers. The System Properties dialog box opens to its factory condition. CHAPTER 6: Troubleshooting 2 On the left side of the other recovery options, you can access important...
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... devices appears. 4 Press the arrow keys to recover your keyboard. For instructions, see "To create discs for recovering pre-installed software and drivers:" on or restart your computer. 3 When the prompt "Press any key to recover your original hard drive, you have not already done so... Recovering your system using the Windows DVD If you install a new hard drive or completely re-format your computer's pre-installed software and device drivers. If you selected Recovery with automatic data backup in Step 8, you can find your backed up your system using recovery discs" on -screen...
... devices appears. 4 Press the arrow keys to recover your keyboard. For instructions, see "To create discs for recovering pre-installed software and drivers:" on or restart your computer. 3 When the prompt "Press any key to recover your original hard drive, you have not already done so... Recovering your system using the Windows DVD If you install a new hard drive or completely re-format your computer's pre-installed software and device drivers. If you selected Recovery with automatic data backup in Step 8, you can find your backed up your system using recovery discs" on -screen...
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www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files and folders 64 dial-up modem 16 adjusting volume 89 connecting 10 ... 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 checking for free space 63 defragmenting...
www.gateway.com Warranty 106 D default printer setting 91 defragmenting hard drive 65 deleting files and folders 64 dial-up modem 16 adjusting volume 89 connecting 10 ... 65 diskette troubleshooting 75 diskette drive 7 identifying 29 troubleshooting 75 using 29 display cleaning 60 troubleshooting 76 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 94, 97 re-installing 93, 94 drives backing up files 66 CD 25 checking for errors 64 checking for free space 63 defragmenting...
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... 69 Firewire port 7, 9, 32 folders opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding 46 backing up files 66 checking for errors...
... 69 Firewire port 7, 9, 32 folders opening 23 fragmentation 65 front bezel removing 37 replacing 37 function keys 19, 21 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 96 re-installing programs 96 re-installing software 96 H hard drive adding 46 backing up files 66 checking for errors...
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... 93, 94 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System...7 removing files and folders 64 resetting computer 18 restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7...
... 93, 94 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 18 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 93, 94 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System...7 removing files and folders 64 resetting computer 18 restarting computer 18 restoring defaults 102 drivers 93, 94 files from Recycle Bin 78 programs 93, 94 software 93, 94 system 93 Windows 93 with Gateway Recovery Center 96 with Windows DVD 103 with Windows System Restore 99 Resume mode 7...
8512158 - Gateway Computer User Guide
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... Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. Each and every Gateway computer uses the latest technology and passes through the most current drivers, product specifications, tutorials, and personalized information about Windows and to help you quickly discover and use the many features of...
... Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. Each and every Gateway computer uses the latest technology and passes through the most current drivers, product specifications, tutorials, and personalized information about Windows and to help you quickly discover and use the many features of...