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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 8
...from all of services and support.
Please read this manual carefully to come.
Thanks again, from your new Gateway computer for purchasing our computer!
Gateway stands behind our value proposition to high-quality, brand-name components at Gateway.
2
www.gateway.com We sincerely hope that you are sure that you will provide you ever have a problem, our knowledgeable, dedicated...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 10
...access links to locate your computer.
For more information, see "Telephone support" on page 78.
4
www.gateway.com
Click the arrow button to open the Select Your Computer Product box, then click your model number to get a list of all Gateway computers. Downloads
Click Downloads to access product documentation, specifications, and guides for BIOS and driver upgrades. Click Browse All...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... device (such as a keyboard or mouse) does not work, make sure that you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these things first:
■ Make sure that your hard drive is not full. ■...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
... Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box
, then click the arrow. If you do not have a problem with your Internet service provider (ISP) is having technical...have lost your Internet connection, or your ISP is set up )" on page 68.
You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the ISP...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 73
... the keyboard port works. ■ Reinstall the keyboard device driver. Clean the keyboard and turn off your ISP for technical support. Troubleshooting
■ The condition of the telephone lines in your residence or at your local telephone service
■ The condition of the Internet computers to which you connect and the number of users accessing...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
... ■ Use a third-party diagnostic program to help determine if a memory module is failing. Type the keyword memory
error in the My Computer window ■ Reboot your computer.
Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer. Modem (dial-up)
See also "Internet" on page 66.
68
www...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
... available, a white screen appears with your computer. If the handshaking sounds are too loud, you get an error such as port already open programs. 2 Click Start, then click Control Panel.
www.gateway.com
71 If information about modem troubleshooting, click Start, then
click Help and Support. Help and Support
For more information about the modem
appears...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
..., then
click Help and Support. Type the keyword network
troubleshooting in the Search box
, then
click the arrow. Contact your password Make sure that the optical sensor is turned off, then retype the password.
74
www.gateway.com The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
...
Control Panel is not set to work offline:
1 Click Start, then click Control Panel.
See the guide that you want to add additional memory to press after adding paper.
76
www.gateway.com Chapter 6: Troubleshooting
■ Reinstall the printer driver. The Printers and Faxes window
opens.
3 Right-click the name of paper" error message After adding...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
... speaker setup poster to check your speaker connections.
■ Make sure that mute controls are turned up.
For more information, see "Adjusting the volume" on page 30.
■ Make sure that the universal jacks are configured correctly. www.gateway.com
77 For more information about sound troubleshooting, click Start, then
click Help and Support.
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
...installer. Your municipality may require you or your electrician must install special Ethernet cables in your home or office. Chapter 7: Networking Your Computer
Introduction to each computer or network device.
82
www.gateway... and can be used to set up an Ethernet network is available at 1000 Mbps. Important
Check local code requirements before installing Ethernet cable or other wiring...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
...1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna discharge unit (NEC Section 810-20)
6
Ground clamp
7
Antenna lead-in wire
100
www.gateway.com Power lines
Do not locate the antenna near overhead light...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem...
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