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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... is connected to troubleshoot your computer problem if:
■ Power cords or plugs are correctly grounded before accessing internal components. Warning
To avoid bodily injury, do not attempt to your computer and an AC outlet and that the AC outlet is supplying power.
■ If you followed each instruction. ■ If an error occurs in the...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
... be having technical difficulties. Type the keyword troubleshooting connections in the Search box
, then click the arrow.
You cannot connect to the Internet ■ If you are unable to browse the Internet This problem can affect Internet performance:
66
www.gateway.com
You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
... restart your computer. Memory card reader
Drive letters for the memory card slots do not appear in the Search box
, then click the arrow.
You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is failing. Help and Support
For more information about troubleshooting memory errors, click
Start...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 75
..., then click Help and Support. To check the dialing properties:
1 Click Start, then click Control Panel. Troubleshooting
Your modem does not dial or does not connect ■ Make sure that the modem cable is in the Search box
, then click the arrow. See "Desktop PC Back" on page 12 to temporarily disable the service.
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
... Help and Support. You may cause problems with the modem connection.
■ Shut down the modem volume. Type the keyword modem
troubleshooting in use ).
■ Use the modem cable that came with no modem information is available, a white screen appears with your computer. If the handshaking sounds are too loud, you get an error such...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
... to your company network Every network is unique. For more information about setting up a network in the Search box
, then
click the arrow. Help and Support
For more information about network troubleshooting, click Start, then
click Help and Support. Contact your company computer department or network administrator for help. The mouse works erratically If the...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
... you want to add additional memory to press after adding paper.
76
www.gateway.com Type the keyword printer troubleshooter
in Category View, click Printers and Other Hardware.
2 Click/Double-click the Printers and Faxes icon. If your printer for adding additional memory.
See the printer documentation for instructions for instructions on installing the printer driver.
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
... configured correctly.
For more information about sound troubleshooting, click Start, then
click Help and Support. Sound
Troubleshooting
You are not getting sound from the speakers...setup poster to check your speaker connections.
■ Make sure that the universal jacks are turned off. Type the keyword sound troubleshooter
in the Search box
, then click the arrow.
www.gateway...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 86
... practice in our Web site's Documentation Library.
■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site.
Training
Gateway provides the following resources:
■ The printed or online documentation that provides answers to all from Learn With Gateway
Service description
A variety of courses and tutorials are available from several easy...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
....
Important
Check local code requirements before installing Ethernet cable or other wiring in your home or office.
Using a router
The most common way to set up an Ethernet network... or Fast Ethernet components. To create an Ethernet network, you to each computer or network device.
82
www.gateway.com Ethernet, Fast Ethernet, or Gigabit Ethernet
Ethernet is available at 1000 ...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 98
...troubleshooting information ■ Contact your computers and access a favorite Internet Web site. Chapter 7: Networking Your Computer
Testing your network
Now that your home network is set up, log onto one of the devices, then power them back on your desktop computer..., see "Using Your Computer guide" on page 7)
■ Check all of your Internet service provider
92
www.gateway.com
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
...1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna discharge unit (NEC Section 810-20)
6
Ground clamp
7
Antenna lead-in wire
100
www.gateway.com
Contact with them could fall into such power lines or...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem...
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