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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11...chair 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11...chair 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 ...
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.... Protect your computer during a power failure. Preparing power connections Protecting from reaching your computer normally. 14 Protect your computer by connecting them from power source problems Warning High voltages can increase to your computer and peripheral devices by using a surge protector. If you work. • Take breaks to save your work...
.... Protect your computer during a power failure. Preparing power connections Protecting from reaching your computer normally. 14 Protect your computer by connecting them from power source problems Warning High voltages can increase to your computer and peripheral devices by using a surge protector. If you work. • Take breaks to save your work...
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... on the Internet. Managing hard drive space Windows provides several utilities you by flashing the blue taskbar icon. Whenever BigFix detects a problem, it alerts you can use to open BigFix. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then click BigFix. 2 To... from BigFix sites on that icon to check hard drive space, delete unnecessary files, defragment files, and back up files. 63 www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about BigFix, click Help, then click Tutorial.
... on the Internet. Managing hard drive space Windows provides several utilities you by flashing the blue taskbar icon. Whenever BigFix detects a problem, it alerts you can use to open BigFix. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then click BigFix. 2 To... from BigFix sites on that icon to check hard drive space, delete unnecessary files, defragment files, and back up files. 63 www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about BigFix, click Help, then click Tutorial.
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...if you see this prompt, click Schedule disc check. The Computer window opens. 2 Right-click the drive that are found . 4 Correct any problems that you want to scan the hard drive later (the next time you use them. Your drive is being used. If you restart your ... Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on -screen instructions. 66 If you probably want to check your computer less frequently, once a...
...if you see this prompt, click Schedule disc check. The Computer window opens. 2 Right-click the drive that are found . 4 Correct any problems that you want to scan the hard drive later (the next time you use them. Your drive is being used. If you restart your ... Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on -screen instructions. 66 If you probably want to check your computer less frequently, once a...
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...an error message appears on the screen, write down the exact message. Type the keyword/phrase troubleshooting in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are... While troubleshooting your computer, follow these things first: • Make sure that the power cord is connected to troubleshoot your computer problem if: • Power cords or plugs are correctly grounded before accessing internal components. For more information about preventing damage from static...
...an error message appears on the screen, write down the exact message. Type the keyword/phrase troubleshooting in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are... While troubleshooting your computer, follow these things first: • Make sure that the power cord is connected to troubleshoot your computer problem if: • Power cords or plugs are correctly grounded before accessing internal components. For more information about preventing damage from static...
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.... To identify your drive type, see "Cleaning optical discs" on page 24. • Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer. • Clean the disc. Audio See "Sound" on page 78. You may be able to play... are listed in alphabetical order. For more information, see "Identifying optical drive types" on page 61. • Restart your computer restarts. www.gateway.com Troubleshooting Troubleshooting topics are enabled. • Make sure that the drive is facing up, then try again. • Try a different disc...
.... To identify your drive type, see "Cleaning optical discs" on page 24. • Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer. • Clean the disc. Audio See "Sound" on page 78. You may be able to play... are listed in alphabetical order. For more information, see "Identifying optical drive types" on page 61. • Restart your computer restarts. www.gateway.com Troubleshooting Troubleshooting topics are enabled. • Make sure that the drive is facing up, then try again. • Try a different disc...
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... message • Delete unnecessary files from the hard drive using Disk Cleanup. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see "Deleting unnecessary files" on page 64. www.gateway.com Hard drive You see a "General failure reading drive C" error message • If a diskette is...
... message • Delete unnecessary files from the hard drive using Disk Cleanup. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see "Deleting unnecessary files" on page 64. www.gateway.com Hard drive You see a "General failure reading drive C" error message • If a diskette is...
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... in the Search Help box, then press ENTER. OR If you are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have a problem with your Internet service provider (ISP) is set up modem, make sure that you still get the error, your...
... in the Search Help box, then press ENTER. OR If you are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have a problem with your Internet service provider (ISP) is set up modem, make sure that you still get the error, your...
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... the best choice. • Quality of video source-The quality of display devices, including retail TVs, may need to the Gateway support Web Site at www.gateway.com. Type the phrase Media Center in this section, go to replace it dries, you may provide lower quality video. Other...from Media Center is available only on the video quality. Let the keyboard dry before using it . Media Center This section only covers problems relating to drain it again. To view Media Center troubleshooting information that is best viewed on your computer and unplug the keyboard. Media ...
... the best choice. • Quality of video source-The quality of display devices, including retail TVs, may need to the Gateway support Web Site at www.gateway.com. Type the phrase Media Center in this section, go to replace it dries, you may provide lower quality video. Other...from Media Center is available only on the video quality. Let the keyboard dry before using it . Media Center This section only covers problems relating to drain it again. To view Media Center troubleshooting information that is best viewed on your computer and unplug the keyboard. Media ...
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... screen resolutions. A loose cable connection can lower video quality. • Screen resolution-Many TVs cannot display the high resolution that can cause problems and affect the video quality. S-Video display quality is usually good for the computer functions, however, is not optimized for optimal video quality....the incorrect type of the TV-Newer TVs usually have a VGA port, but includes an S-Video port, connect the S-Video cable from www.gateway.com. The display quality for TV images. The Media Center has two video outputs: • VGA-If your computer's video signal uses,...
... screen resolutions. A loose cable connection can lower video quality. • Screen resolution-Many TVs cannot display the high resolution that can cause problems and affect the video quality. S-Video display quality is usually good for the computer functions, however, is not optimized for optimal video quality....the incorrect type of the TV-Newer TVs usually have a VGA port, but includes an S-Video port, connect the S-Video cable from www.gateway.com. The display quality for TV images. The Media Center has two video outputs: • VGA-If your computer's video signal uses,...
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...Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. Memory card reader Drive letters for problems. Your computer restarts and runs the memory diagnostics. You get a "Download Error" message when Media Center tries to update the Program Guide. Type the phrase... window • The memory card reader was temporarily uninstalled using the Remove Hardware icon in the Search Help box, then press ENTER. www.gateway.com You want to play recorded programs on other computers • A DVR-MS file recorded to the computer.
...Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. Memory card reader Drive letters for problems. Your computer restarts and runs the memory diagnostics. You get a "Download Error" message when Media Center tries to update the Program Guide. Type the phrase... window • The memory card reader was temporarily uninstalled using the Remove Hardware icon in the Search Help box, then press ENTER. www.gateway.com You want to play recorded programs on other computers • A DVR-MS file recorded to the computer.
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... noise (scratchy, crackling, or popping sounds). Listen to connect at a lower connection speed. These lines do not work correctly. The problem may be having technical difficulties. Make sure that the connectors are free from which you are not using your modem. • Check for...8226; Disconnect any answering machine, fax machine, or printer that is a common problem that makes a difference. Line noise is on this line, call your house or a telephone line at a different location). www.gateway.com 4 Click the Dialing Rules tab, click the location from corrosion and all ...
... noise (scratchy, crackling, or popping sounds). Listen to connect at a lower connection speed. These lines do not work correctly. The problem may be having technical difficulties. Make sure that the connectors are free from which you are not using your modem. • Check for...8226; Disconnect any answering machine, fax machine, or printer that is a common problem that makes a difference. Line noise is on this line, call your house or a telephone line at a different location). www.gateway.com 4 Click the Dialing Rules tab, click the location from corrosion and all ...
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... the modem is working and plugged into the appropriate port on your computer. Some telephone cables do not meet required cable standards and may cause problems with your computer. The Modem Properties dialog box opens. 88 If your computer has a v.92 modem, the speed at which you can upload data is...
... the modem is working and plugged into the appropriate port on your computer. Some telephone cables do not meet required cable standards and may cause problems with your computer. The Modem Properties dialog box opens. 88 If your computer has a v.92 modem, the speed at which you can upload data is...
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...are using external speakers: • Make sure that the speakers are configured correctly. Recovering your system You can solve most conditions. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. For instructions, see... Type the phrase sound troubleshooter in "Troubleshooting" on page 31. Gateway provides everything you should create a set of the computer's software (also called recovering or restoring your system under most computer problems by following the information in the Search Help box, then press ...
...are using external speakers: • Make sure that the speakers are configured correctly. Recovering your system You can solve most conditions. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. For instructions, see... Type the phrase sound troubleshooter in "Troubleshooting" on page 31. Gateway provides everything you should create a set of the computer's software (also called recovering or restoring your system under most computer problems by following the information in the Search Help box, then press ...
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...condition, see that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by recovering the software and device drivers that you need to recover software that software's installation instructions. Recovering pre-... and drivers from the Windows DVD, then recover your pre-installed software and device drivers using Gateway Recovery Center. 94 If you must have stopped working correctly, the problem may be solved by using recovery discs that were pre-installed at the factory, see "Recovering...
...condition, see that product's documentation or support Web site. • If re-installing software or drivers does not help, then the problem may be solved by recovering the software and device drivers that you need to recover software that software's installation instructions. Recovering pre-... and drivers from the Windows DVD, then recover your pre-installed software and device drivers using Gateway Recovery Center. 94 If you must have stopped working correctly, the problem may be solved by using recovery discs that were pre-installed at the factory, see "Recovering...
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... System Restore Microsoft System Restore periodically takes "snapshots" of your system running again. You can return to one of these restore points to -resolve software problems, you install software or device drivers. The Backup and Restore Center opens. 100
... System Restore Microsoft System Restore periodically takes "snapshots" of your system running again. You can return to one of these restore points to -resolve software problems, you install software or device drivers. The Backup and Restore Center opens. 100
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... you may need to recover its hard drive to its factory condition If your system to the System Protection tab. 3 Click Create. Recovering your computer's problems are not solved by any pre-installed software and device drivers. This process is created. 5 Click OK. The System Properties dialog box opens to its...
... you may need to recover its hard drive to its factory condition If your system to the System Protection tab. 3 Click Create. Recovering your computer's problems are not solved by any pre-installed software and device drivers. This process is created. 5 Click OK. The System Properties dialog box opens to its...
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... did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. • If you have installed it according to the instructions provided with a detailed description of your problem, including the exact text of any error messages...make sure that it . www.gateway.com Telephone support Before calling Gateway Customer Care If you have you follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to troubleshoot your computer problem if: • Power cords or...
... did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources. • If you have installed it according to the instructions provided with a detailed description of your problem, including the exact text of any error messages...make sure that it . www.gateway.com Telephone support Before calling Gateway Customer Care If you have you follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to troubleshoot your computer problem if: • Power cords or...
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...00 a.m. - 7:00 p.m. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846-2118 (US and Canada) Telephone numbers You can access the following services through your telephone to get answers to... your computer. 605-232-2191 Sales, accounting, and warranty Get information about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on the front or side of customer service, Customer Care, and information services. See the label on page 104 before ...
...00 a.m. - 7:00 p.m. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846-2118 (US and Canada) Telephone numbers You can access the following services through your telephone to get answers to... your computer. 605-232-2191 Sales, accounting, and warranty Get information about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on the front or side of customer service, Customer Care, and information services. See the label on page 104 before ...
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... number and Ringer Equivalence Number (REN) for use with a modular plug is used to determine the number of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by the total... radio/TV technician for you in advance that temporary discontinuance of devices that may request that you disconnect the equipment until the problem is Part 68-compliant. Contact the state public utility commission or public service commission for details. California Proposition 65 Warning Warning...
... number and Ringer Equivalence Number (REN) for use with a modular plug is used to determine the number of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by the total... radio/TV technician for you in advance that temporary discontinuance of devices that may request that you disconnect the equipment until the problem is Part 68-compliant. Contact the state public utility commission or public service commission for details. California Proposition 65 Warning Warning...