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8511050 - Gateway Computer User Guide - Page 10
... Upgrade Center to get drivers specific to customer care with a live technician, including chat and e-mail.
By entering your serial number you manage your computer.
Click the arrow button to access product documentation, specifications, and guides for your computer, type your computer.
For more information, see "Telephone support" on page 78.
4
www.gateway.com Customer Service...
8511050 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8511050 - Gateway Computer User Guide - Page 66
... and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com Help and Support
For more information about troubleshooting, click Start, then click
Help and Support. Chapter 6: Troubleshooting
Safety guidelines
While...
8511050 - Gateway Computer User Guide - Page 67
...; Your computer may not be experiencing some temporary memory problems. Shut down and restart your add-in card. Make sure that the IDE controllers are listed in the drive documentation.
■ Reinstall the device driver. Troubleshooting
Troubleshooting
Troubleshooting topics are enabled.
■ Make sure that you have installed the required software. You may be able to play...
8511050 - Gateway Computer User Guide - Page 72
... unable to browse the Internet This problem can affect Internet performance:
66
www.gateway.com
Help and Support
For more information, "Modem (dial-up )" on page 12 to make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack.
Chapter 6: Troubleshooting
You see an "Unable to locate...
8511050 - Gateway Computer User Guide - Page 73
...gateway.com
67 Press each key to loosen a key that might be
stuck, then restart your ISP for technical support...is set up correctly. Troubleshooting
■ The condition of the telephone lines in your residence or at your local telephone service
&#...9632; Reinstall the keyboard device driver. For more information, see a "keyboard stuck" or "key failure" error message
■ Make sure that...
8511050 - Gateway Computer User Guide - Page 74
...
www.gateway.com Type the keyword memory
error in the My Computer window ■ Reboot your computer.
Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer. Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support. You see a "Memory error" message...
8511050 - Gateway Computer User Guide - Page 77
... modem is noisy when it begins handshaking. www.gateway.com
71 Troubleshooting
The modem is not recognized by your computer &#...get an error such as port already open programs. 2 Click Start, then click Control Panel.
You may cause problems with no ... Modem.
If information about modem troubleshooting, click Start, then
click Help and Support. See "Desktop PC Back" on page 12 to ...
8511050 - Gateway Computer User Guide - Page 80
...password Make sure that the mouse port works. For more information about setting up a network in the Search box
, then
click the arrow. Type the keyword network
troubleshooting in your home, see "Networking Your Computer" on page 81.
Help and Support
For more information about network troubleshooting... off, then retype the password.
74
www.gateway.com Networks
You cannot connect...
8511050 - Gateway Computer User Guide - Page 82
.... See the printer documentation for instructions for instructions on installing the printer driver.
The Printers and Faxes window
opens.
3 Right-click the name of paper" error message After adding paper, make sure that came with your
Control Panel is not set to work offline. Help and Support
For more information about printer troubleshooting, click Start, then
click Help...
8511050 - Gateway Computer User Guide - Page 83
... jacks" on page 30. Type the keyword sound troubleshooter
in the Search box
, then click the arrow. For more information, see the speaker setup poster to check your speaker connections.
■ Make sure that the volume controls are turned up.
www.gateway.com
77 Help and Support
For more information, see "Adjusting the volume...
8511050 - Gateway Computer User Guide - Page 88
... 1000 Mbps. Important
Check local code requirements before installing Ethernet cable or other wiring in the home.
This connection type is Dynamic Host Control Protocol (DHCP) using a router.
Most home networks are typically built using Standard or Fast Ethernet components. To create an Ethernet network, you to set up an Ethernet network is...
8511050 - Gateway Computer User Guide - Page 106
... Legal Information
Lightning protection
For added protection of any Gateway product during a lightning storm or when it could be...When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)...
8511050 - Gateway Computer User Guide - Page 112
... computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31, 83, 89
connecting 31
DSL 31, 83...
8511050 - Gateway Computer User Guide - Page 114
... posture 21 reducing eye strain 20 setting up computer 20 static electricity 50
scanner installing 32
screen cleaning 47 troubleshooting 72
screen objects getting information 29 moving 29 selecting 29
Scroll Lock indicator 27 scroll wheel 28 searching
in Help and Support 6
serial number 15, 16
serial port 14 setting up
safety precautions 96 shortcut...
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