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Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
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... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
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...provide you with the outstanding quality, reliability, and performance of us at affordable prices. Gateway stands behind our value proposition to high-quality, brand-name components at Gateway. 2 www.gateway.com You have highlighted some basic care and safety information to help you keep your new... Gateway computer for purchasing our computer! We have made an excellent decision choosing Gateway. We are provided with our range of -class service and support in good operating condition. Chapter 1: Getting Help Thank you for...
...provide you with the outstanding quality, reliability, and performance of us at affordable prices. Gateway stands behind our value proposition to high-quality, brand-name components at Gateway. 2 www.gateway.com You have highlighted some basic care and safety information to help you keep your new... Gateway computer for purchasing our computer! We have made an excellent decision choosing Gateway. We are provided with our range of -class service and support in good operating condition. Chapter 1: Getting Help Thank you for...
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Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3
Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3
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... about your computer. Click the arrow button to locate your serial number in the Serial Number box, then click Submit. To view support documents for all the products that Gateway supports. Click Browse All Downloads to walk through a step-by-step wizard to open the Select Your Computer Product box, then click your...
... about your computer. Click the arrow button to locate your serial number in the Serial Number box, then click Submit. To view support documents for all the products that Gateway supports. Click Browse All Downloads to walk through a step-by-step wizard to open the Select Your Computer Product box, then click your...
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www.gateway.com 5 To start Help and Support: ■ Click Start, then click Help and Support. You can find help information, troubleshooters, and automated support. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. Help and Support opens.
www.gateway.com 5 To start Help and Support: ■ Click Start, then click Help and Support. You can find help information, troubleshooters, and automated support. Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. Help and Support opens.
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...the latest bugs, security alerts, and updates from BigFix sites on the Microsoft Web site and contain the words you entered in Help and Support and contain the words you want to search for problems and conflicts. Chapter 1: Getting Help Searching for a topic To search for the ... ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To view a list of any Help and Support screen, then click the arrow button. BigFix BigFix monitors your search results, click ...
...the latest bugs, security alerts, and updates from BigFix sites on the Microsoft Web site and contain the words you entered in Help and Support and contain the words you want to search for problems and conflicts. Chapter 1: Getting Help Searching for a topic To search for the ... ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To view a list of any Help and Support screen, then click the arrow button. BigFix BigFix monitors your search results, click ...
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Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
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... your computer model and serial number. Identifying your model Identifying your model Important The labels shown in this information if you call for assistance. www.gateway.com 15 Gateway Technical Support will need this section are for informational purposes only.
... your computer model and serial number. Identifying your model Identifying your model Important The labels shown in this information if you call for assistance. www.gateway.com 15 Gateway Technical Support will need this section are for informational purposes only.
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...Store at support.gateway.com. The most common types are running more slowly than you can attach almost any type of memory. For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com.... graphics programs, use a lot of printer to additional Gateway documentation and detailed specifications. See "Installing a printer, scanner, or other peripheral device" on page 32 for more information, see "Using Support" on page 3. The Support page also has links to your computer. Inkjet printers ...
...Store at support.gateway.com. The most common types are running more slowly than you can attach almost any type of memory. For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com.... graphics programs, use a lot of printer to additional Gateway documentation and detailed specifications. See "Installing a printer, scanner, or other peripheral device" on page 32 for more information, see "Using Support" on page 3. The Support page also has links to your computer. Inkjet printers ...
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... be able to reach them without stretching. ■ Set paper holders at your computer ■ Avoid bending, arching, or angling your spine. www.gateway.com 21 Working safely ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and... position lets your knees, hips, and elbows form right angles when you use the keyboard and mouse. You should be perpendicular to provide extra back support. If the desk is not adjustable or is too tall, consider using a keyboard drawer. ■ Use an adjustable chair that they are in ...
... be able to reach them without stretching. ■ Set paper holders at your computer ■ Avoid bending, arching, or angling your spine. www.gateway.com 21 Working safely ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and... position lets your knees, hips, and elbows form right angles when you use the keyboard and mouse. You should be perpendicular to provide extra back support. If the desk is not adjustable or is too tall, consider using a keyboard drawer. ■ Use an adjustable chair that they are in ...
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..., see the device documentation and installation instructions. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com IEEE 1394 and USB ports support plug-and-play . Chapter 3: Getting Started Installing a printer, scanner, or other peripheral device Important Before you install a printer, scanner, or other peripheral...
..., see the device documentation and installation instructions. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com IEEE 1394 and USB ports support plug-and-play . Chapter 3: Getting Started Installing a printer, scanner, or other peripheral device Important Before you install a printer, scanner, or other peripheral...
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Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive... data can be transferred from a digital camera to your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. www.gateway.com 35 You can also use the optional memory card reader to transfer pictures from one memory card type to another. Using the memory card...
Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive... data can be transferred from a digital camera to your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. www.gateway.com 35 You can also use the optional memory card reader to transfer pictures from one memory card type to another. Using the memory card...
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... you with a tailored selection of updates that helps you can erase data on your computer. Help and Support For more information about Windows Update, click Start, then click Help and Support. Use Windows Update to extreme temperature changes. ■ Keep all liquids away from magnetic fields. Chapter ... Update is added to the site regularly, so you to keep it in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Magnetic fields can always get the most recent updates and fixes to the Internet. 2 Click Start, All Programs, then click Windows Update...
... you with a tailored selection of updates that helps you can erase data on your computer. Help and Support For more information about Windows Update, click Start, then click Help and Support. Use Windows Update to extreme temperature changes. ■ Keep all liquids away from magnetic fields. Chapter ... Update is added to the site regularly, so you to keep it in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Magnetic fields can always get the most recent updates and fixes to the Internet. 2 Click Start, All Programs, then click Windows Update...
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...the Windows Security Center is a program that you are activated on suspicious Microsoft Word and Excel files. Help and Support For more information about protecting your copy of time because they are opening contains a macro that might have a... virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. Viruses can damage data or cause your computer to a file on a computer, then spreads from the Internet. ■... installing them. ■ Disabling macros on a certain date. www.gateway.com 43
...the Windows Security Center is a program that you are activated on suspicious Microsoft Word and Excel files. Help and Support For more information about protecting your copy of time because they are opening contains a macro that might have a... virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. Viruses can damage data or cause your computer to a file on a computer, then spreads from the Internet. ■... installing them. ■ Disabling macros on a certain date. www.gateway.com 43
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...Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com Chapter 5: Maintaining Your Computer Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or... System Restore in the Control Panel, you may need to an earlier configuration. Help and Support For more information about System Restore, click Start, then click Help and Support. To reinstall your computer is not working correctly, you may need to use Microsoft System ...
...Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com Chapter 5: Maintaining Your Computer Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or... System Restore in the Control Panel, you may need to an earlier configuration. Help and Support For more information about System Restore, click Start, then click Help and Support. To reinstall your computer is not working correctly, you may need to use Microsoft System ...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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...■ If an error message appears on the screen, write down the exact message. Help and Support For more information about troubleshooting, click Start, then click Help and Support. For more information about preventing damage from static electricity, see "Preventing static electricity discharge" on and ...; If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in the Search box , then click the arrow. 60 www.gateway.com Type the keyword troubleshooting in diagnosing and fixing the problem. ■ If you added or ...
...■ If an error message appears on the screen, write down the exact message. Help and Support For more information about troubleshooting, click Start, then click Help and Support. For more information about preventing damage from static electricity, see "Preventing static electricity discharge" on and ...; If an error occurs in a program, see the program's printed documentation or the online help Gateway Customer Care in the Search box , then click the arrow. 60 www.gateway.com Type the keyword troubleshooting in diagnosing and fixing the problem. ■ If you added or ...
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...access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. www.gateway.com 65 Troubleshooting Help and Support For more information about restoring deleted files, click Start, ...then click Help and Support. Caution All deleted files will be the result of a defective area on...
...access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. www.gateway.com 65 Troubleshooting Help and Support For more information about restoring deleted files, click Start, ...then click Help and Support. Caution All deleted files will be the result of a defective area on...