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8510754 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510754 - Gateway Computer User Guide - Page 66
... each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com
For more information about preventing damage from static electricity, see the program's printed documentation or the
online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation...
8510754 - Gateway Computer User Guide - Page 72
... (Web address) incorrectly, you still get the error, your browser, then reconnect and open the browser. If you are unable to browse the Internet This problem can affect Internet performance:
66
www.gateway.com For more information about troubleshooting Internet connections, click Start, then click Help and Support. Connecting to a Web site takes too long...
8510754 - Gateway Computer User Guide - Page 77
... are too loud, you get an error such as port already open programs. ...problems with the modem connection.
■ Shut down the modem volume. Type the keyword modem
troubleshooting...Troubleshooting
The modem is not recognized by your computer ■ Make sure that came with your computer. See "Desktop... about modem troubleshooting, click Start, then
click Help and Support. Handshaking is...
8510754 - Gateway Computer User Guide - Page 80
... display or becomes difficult to make sure that the mouse port works. Passwords
Your computer does not accept your company computer department or network administrator for help. Clean the mouse by wiping the bottom with a clean, damp cloth. Help and Support
For more information about network troubleshooting, click Start, then
click Help and...
8510754 - Gateway Computer User Guide - Page 82
... not set to press after adding paper.
76
www.gateway.com The Printers and Faxes window
opens.
3 Right-click the name of paper" error message After adding paper, make sure that you need to work offline:
1 Click Start, then click Control Panel. See the printer documentation for instructions for instructions on installing the printer driver.
Chapter 6: Troubleshooting
■...
8510754 - Gateway Computer User Guide - Page 83
..., see the speaker setup poster to check your speaker connections.
■ Make sure that mute controls are turned off. Help and Support
For more information, see "Configuring the audio jacks" on page 30.
For more information about sound troubleshooting, click Start, then
click Help and Support. Type the keyword sound troubleshooter
in the Search box...
8510864 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
61
8510864 - Gateway Computer User Guide - Page 72
See "Desktop PC Back" on page 70. Contact your Internet service provider (ISP) is set up modem, make sure ...Support. Type the keyword troubleshooting connections in the Search box
, then click the arrow.
Chapter 6: Troubleshooting
You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance:
68
www.gateway.com
See "Desktop...
8510864 - Gateway Computer User Guide - Page 80
... your password Make sure that the optical sensor is working to control precisely, cleaning the mouse will likely improve its accuracy.
Contact your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is clean and free of debris. Help and Support
For more information about network troubleshooting, click...
8510864 - Gateway Computer User Guide - Page 82
The Control Panel window opens. Help and Support
For more information about printer troubleshooting, click Start, then
click Help and Support.
See the printer documentation for instructions for instructions on installing the printer driver. Most printers have been printed before sending additional files to the printer.
■ If you print large files or many files at one time...
8510864 - Gateway Computer User Guide - Page 83
... the volume controls are turned off. www.gateway.com
79 Type the keyword sound troubleshooter
in the Search box
, then click the arrow. Help and Support
For more information, see "Adjusting the volume...
Troubleshooting
You are not getting sound from the speakers ■ Make sure that the speakers are turned on page 30.
■ If you are using external speakers, see the speaker setup ...
8510864 - Gateway Computer User Guide - Page 112
... 56 installing 56 purchasing 16 replacing 56 troubleshooting 70
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31, 85, 91
connecting 31
DSL 31, 85, 91 jack 14, 31
protecting from power surge 22 troubleshooting 70 monitor cleaning 47 port 14 troubleshooting...
8510934 - Gateway Computer User Guide - Page 66
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
61
8510934 - Gateway Computer User Guide - Page 73
... that you do not have a problem with your Internet service provider (ISP) is having technical difficulties.
Chapter 6: Troubleshooting
You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance:
68
www.gateway.com
You see a "Non-system disk" or "disk error" error message ■ Eject the diskette...
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