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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 10
...Click Contact Us to access links to view and purchase upgrades for BIOS and driver upgrades. Click the arrow button to access product documentation, specifications, and guides for all the products that Gateway supports.
Click Call Us to get drivers specific to view information about your computer. Customer Service
Click Customer Service to your serial number in the Serial Number box...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... or mouse) does not work, make sure that you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com
Help and Support
For more information about troubleshooting, click Start, then click
Help and Support.
Type the keyword troubleshooting in a program, see "Preventing static electricity discharge" on page 50...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
...error message still appears, disconnect from the diskette drive, then press ENTER. If you have a problem with your Internet service provider (ISP) is plugged into the modem jack and not the Ethernet network... This problem can affect Internet performance:
66
www.gateway.com For more information about troubleshooting Internet connections, click Start, then click Help and Support. You...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
... failing.
Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support.
Memory card reader
Drive letters for the memory card slots do not appear in the Search box
, then click the arrow. Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com Type the keyword memory
error in the My Computer...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
...computer.
If information about modem troubleshooting, click Start, then
click Help and Support. The Control Panel window opens. If the handshaking sounds are too loud, you get an error such as port... it begins handshaking. If your computer.
■ Run Windows modem diagnostics. www.gateway.com
71
Handshaking is a digital "getting acquainted" conversation between the two modems that...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
... or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. For more information about setting up a network in the Search box
, then
click the arrow. Passwords
Your computer does not accept your password Make sure that CAPS LOCK is unique.
Help and Support
For more information about network troubleshooting, click Start, then
click Help and...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
...your printer for adding additional memory.
See the printer documentation for instructions for instructions on installing the printer driver. Most printers have been printed...the name of paper" error message After adding paper, make sure that came with your
Control Panel is not set to work offline.
Chapter 6: Troubleshooting
■ Reinstall the printer driver. If the menu shows...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
... setup poster to check your speaker connections.
■ Make sure that mute controls are turned off. For more information, see "Configuring the audio jacks" on page 30. www.gateway.com
77 Help and Support
For more information, see "Adjusting the volume" on page 30.
■ Make sure that the universal jacks are turned up. Sound
Troubleshooting...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 86
... online courses are available from Learn With Gateway
Service description
A variety of courses and tutorials are available on Gateway computers. All you have to questions about Windows, click Start, then click Help and Support. Chapter 6: Troubleshooting
Self-help
If you have how-to do I" questions on CD. For more information, go online and log in. Training...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
... set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using Standard or Fast Ethernet components. Business networks are built using a router.
To create an Ethernet network, you to each computer or network device.
82
www.gateway.com This connection type is available at 1000 Mbps.
Your municipality may require you or your electrician must install...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
... fall into such power lines or circuits.
Warning
When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 107
...resources needed to produce electrical and electronic equipment, minimize the use of our natural resources, Gateway provides the following these simple steps:
■ When your electrical or electronic equipment is your... of in , and by following information on how you can do your part for the environment by disposing of or recycling used in your product's user guide and we will be glad to ...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31, 83, 89
connecting 31
DSL 31, 83...
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