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... drive 194 Replacing the hard drive 197 Adding or replacing add-in cards 199 Replacing the power supply 202 Replacing the system board 205 Installing memory 207 Replacing the system battery 211 14 Troubleshooting 213 Safety guidelines 214 First steps 214 Software support tools 215 Troubleshooting 216 Add-in cards 216...
... drive 194 Replacing the hard drive 197 Adding or replacing add-in cards 199 Replacing the power supply 202 Replacing the system board 205 Installing memory 207 Replacing the system battery 211 14 Troubleshooting 213 Safety guidelines 214 First steps 214 Software support tools 215 Troubleshooting 216 Add-in cards 216...
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CD, DVD, or recordable drives 216 Cleaning CDs and DVDs 218 Computer 218 File management 219 Hard drive 219 Internet 220 Keyboard 222 Memory 222 Modem (dial-up 223 Monitor 227 Mouse 229 Power 229 Printer 230 Sound 231 Using the BIOS Setup utility 232 Telephone support 234 Before calling Gateway Technical Support 234 Telephone support 235 Tutoring and training 236 Self-help 236 Tutoring 236 Training 237 A Safety, Regulatory, and Legal Information 239 Index 249 vi
CD, DVD, or recordable drives 216 Cleaning CDs and DVDs 218 Computer 218 File management 219 Hard drive 219 Internet 220 Keyboard 222 Memory 222 Modem (dial-up 223 Monitor 227 Mouse 229 Power 229 Printer 230 Sound 231 Using the BIOS Setup utility 232 Telephone support 234 Before calling Gateway Technical Support 234 Telephone support 235 Tutoring and training 236 Self-help 236 Tutoring 236 Training 237 A Safety, Regulatory, and Legal Information 239 Index 249 vi
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The eSupport page also has links to additional Gateway documentation and detailed specifications. Chapter 1: Checking Out Your Gateway Computer Finding your computer, such as memory size, memory type, and hard drive size, visit Gateway's eSupport page at support.gateway.com. For more information about your specifications For more information, see "Using eSupport" on page 26. 8 www.gateway.com
The eSupport page also has links to additional Gateway documentation and detailed specifications. Chapter 1: Checking Out Your Gateway Computer Finding your computer, such as memory size, memory type, and hard drive size, visit Gateway's eSupport page at support.gateway.com. For more information about your specifications For more information, see "Using eSupport" on page 26. 8 www.gateway.com
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...during a total power failure. For more information about installing a larger drive, see "Creating CDs and DVDs" on page 132. 10 www.gateway.com If your entire system, you want to back up files, then removing them from data loss during a power failure so you need a... shut down your computer running more slowly than you are printing large documents. Chapter 1: Checking Out Your Gateway Computer Laser printers and cartridges are more of data. Memory Large programs, such as multimedia games or graphics programs, use magnetic tape cartridges to back up an uninterruptible...
...during a total power failure. For more information about installing a larger drive, see "Creating CDs and DVDs" on page 132. 10 www.gateway.com If your entire system, you want to back up files, then removing them from data loss during a power failure so you need a... shut down your computer running more slowly than you are printing large documents. Chapter 1: Checking Out Your Gateway Computer Laser printers and cartridges are more of data. Memory Large programs, such as multimedia games or graphics programs, use magnetic tape cartridges to back up an uninterruptible...
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...) In Standby mode Exit Standby mode Move the mouse or press a key on page 130. www.gateway.com 127 Always save to disk) writes all current memory (RAM) information to most devices except memory. In Standby mode, your computer completely off the power to the hard drive, then turns your computer... lost. ■ Hibernate - (also called save your work before using Hibernate mode" on your computer each time you leave it reads the memory information from the hard drive and opens the programs and documents that were open when you plan to shut down your keyboard. The next time...
...) In Standby mode Exit Standby mode Move the mouse or press a key on page 130. www.gateway.com 127 Always save to disk) writes all current memory (RAM) information to most devices except memory. In Standby mode, your computer completely off the power to the hard drive, then turns your computer... lost. ■ Hibernate - (also called save your work before using Hibernate mode" on your computer each time you leave it reads the memory information from the hard drive and opens the programs and documents that were open when you plan to shut down your keyboard. The next time...
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If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician. 185 Read this chapter to learn how to upgrade or replace components. 13 Upgrading Your Computer This chapter provides information about upgrading and replacing components in cards ■ Remove and install system boards ■ Add memory ■ Change the battery You must open the computer case to : ■ Open and close the computer case ■ Remove and install drives and components ■ Remove and install add-in your computer.
If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician. 185 Read this chapter to learn how to upgrade or replace components. 13 Upgrading Your Computer This chapter provides information about upgrading and replacing components in cards ■ Remove and install system boards ■ Add memory ■ Change the battery You must open the computer case to : ■ Open and close the computer case ■ Remove and install drives and components ■ Remove and install add-in your computer.
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..., place your notes from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) www.gateway.com 205 See the power supply documentation for further instructions. 8 Close the case by following the instructions in "Adding or replacing add-in cards" .... Replacing the system board To replace the system board: 1 Remove the side panel by following the instructions in "Installing memory" on page 207. 5 Disconnect the power and data cables from Step 3. Replacing the system board 6 Install the new power supply into the case, ...
..., place your notes from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) www.gateway.com 205 See the power supply documentation for further instructions. 8 Close the case by following the instructions in "Adding or replacing add-in cards" .... Replacing the system board To replace the system board: 1 Remove the side panel by following the instructions in "Installing memory" on page 207. 5 Disconnect the power and data cables from Step 3. Replacing the system board 6 Install the new power supply into the case, ...
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Chapter 13: Upgrading Your Computer 6 Use a Phillips screwdriver to remove the eight motherboard screws. See the system board documentation for further instructions. 10 Reinstall the memory by following the instructions in "Installing memory" on the standoffs and secure into the computer case with the screws. 9 Reconnect the power and data cables using your notes from Step 5. Screw Screw Screw Screw Screw Screw Screw Screw 7 Lift the system board up and out of the case. 8 Align the new system board on page 207. 206 www.gateway.com
Chapter 13: Upgrading Your Computer 6 Use a Phillips screwdriver to remove the eight motherboard screws. See the system board documentation for further instructions. 10 Reinstall the memory by following the instructions in "Installing memory" on the standoffs and secure into the computer case with the screws. 9 Reconnect the power and data cables using your notes from Step 5. Screw Screw Screw Screw Screw Screw Screw Screw 7 Lift the system board up and out of the case. 8 Align the new system board on page 207. 206 www.gateway.com
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Your computer uses DIMM memory. The following the instructions in cards" on page 199. 12 Close the case by following the instructions in "Adding or replacing add-in "Closing the case" on the system board. Installing memory When you upgrade the computer memory, make sure that you install the correct type of the memory modules on page 192. www.gateway.com 207 Installing memory 11 Reinstall the add-in cards by following illustration shows the general location of memory module for your computer.
Your computer uses DIMM memory. The following the instructions in cards" on page 199. 12 Close the case by following the instructions in "Adding or replacing add-in "Closing the case" on the system board. Installing memory When you upgrade the computer memory, make sure that you install the correct type of the memory modules on page 192. www.gateway.com 207 Installing memory 11 Reinstall the add-in cards by following illustration shows the general location of memory module for your computer.
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Chapter 13: Upgrading Your Computer To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel" on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 3 Find the memory module banks on your computer on page 188. 2 For more stability, place your system board. DIMM 0 DIMM 1 DIMM 2 DIMM 3 208 www.gateway.com
Chapter 13: Upgrading Your Computer To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel" on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 3 Find the memory module banks on your computer on page 188. 2 For more stability, place your system board. DIMM 0 DIMM 1 DIMM 2 DIMM 3 208 www.gateway.com
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...notches on the new DIMM with the notches on page 192. 7 Return your computer to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module should secure the memory module automatically. When the module is secure, you are removing a DIMM from the... of the memory module bank. 5 Fill the DIMM 0 memory slot first. If you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on the memory module bank and press the module firmly into the bank. www.gateway.com 209 When adding memory, fill the...
...notches on the new DIMM with the notches on page 192. 7 Return your computer to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module should secure the memory module automatically. When the module is secure, you are removing a DIMM from the... of the memory module bank. 5 Fill the DIMM 0 memory slot first. If you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on the memory module bank and press the module firmly into the bank. www.gateway.com 209 When adding memory, fill the...
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The amount of the System Properties dialog box in Category view). Windows starts and the Windows desktop appears. 10 Click Start, Control Panel, then click Performance and Maintenance (if in the General tab. 210 www.gateway.com Click/Double-click System. Chapter 13: Upgrading Your Computer 9 Turn on your computer is shown at the bottom of memory in your computer.
The amount of the System Properties dialog box in Category view). Windows starts and the Windows desktop appears. 10 Click Start, Control Panel, then click Performance and Maintenance (if in the General tab. 210 www.gateway.com Click/Double-click System. Chapter 13: Upgrading Your Computer 9 Turn on your computer is shown at the bottom of memory in your computer.
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You may be able to play these CDs on page 177. 216 www.gateway.com Make sure that the disc label is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. For more ... computer restarts. To identify your drive type, see "Using the BIOS Setup utility" on page 82. ■ Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that the drive is facing up, then try again. ■ Try a different disc. Occasionally discs...
You may be able to play these CDs on page 177. 216 www.gateway.com Make sure that the disc label is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. For more ... computer restarts. To identify your drive type, see "Using the BIOS Setup utility" on page 82. ■ Your computer may not be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that the drive is facing up, then try again. ■ Try a different disc. Occasionally discs...
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... computer and unplug the keyboard. If the memory module is failing, replace it again. A keyboard character keeps repeating or you see the poster that came with your computer. ■ Remove all programs, then restart your computer. 222 www.gateway.com For more information, see a "keyboard... stuck" or "key failure" error message ■ Make sure that nothing is not stuck. For more information, see a "memory error" message during startup ■ Use PC Doctor or a...
... computer and unplug the keyboard. If the memory module is failing, replace it again. A keyboard character keeps repeating or you see the poster that came with your computer. ■ Remove all programs, then restart your computer. 222 www.gateway.com For more information, see a "keyboard... stuck" or "key failure" error message ■ Make sure that nothing is not stuck. For more information, see a "memory error" message during startup ■ Use PC Doctor or a...
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... the modem. To check the dialing properties: 1 Click Start, then click Control Panel. Type the keyword memory error in Windows XP, click Start, then click Help and Support. Contact your telephone line, then check for...; If you have been made correctly. ■ Make sure that the modem cable is in "Checking Out Your Gateway Computer" on page 1. ■ Make sure that your Control Panel is less than 6 feet (1.8 meters) long...Troubleshooting Help and Support For more information about troubleshooting memory errors in the Search box , then click the arrow. www.gateway.com 223
... the modem. To check the dialing properties: 1 Click Start, then click Control Panel. Type the keyword memory error in Windows XP, click Start, then click Help and Support. Contact your telephone line, then check for...; If you have been made correctly. ■ Make sure that the modem cable is in "Checking Out Your Gateway Computer" on page 1. ■ Make sure that your Control Panel is less than 6 feet (1.8 meters) long...Troubleshooting Help and Support For more information about troubleshooting memory errors in the Search box , then click the arrow. www.gateway.com 223
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...You are not getting sound from the speakers ■ Make sure that the speakers are turned up. www.gateway.com 231 See the printer documentation for more information about adding additional memory. Many printers have been printed before sending additional files to the printer. ■ If you print large... files or many files at one time, you want to add additional memory to the printer. The Control Panel window opens. Troubleshooting To make sure that the printer is not set to work offline: 1 Click Start...
...You are not getting sound from the speakers ■ Make sure that the speakers are turned up. www.gateway.com 231 See the printer documentation for more information about adding additional memory. Many printers have been printed before sending additional files to the printer. ■ If you print large... files or many files at one time, you want to add additional memory to the printer. The Control Panel window opens. Troubleshooting To make sure that the printer is not set to work offline: 1 Click Start...
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BIOS Setup Utility Main Advanced Security Power Boot Exit BIOS Version Processor Type Processor Speed Front Side Bus Speed Cache Ram System Memory Memory Bank 0 Memory Bank 1 Memory Bank 2 Language: Cache ECC Support: System Time: System Date: 4W4SB0X0.15A.0004.P02 Pentium (R) III 933 MHz 133 MHz 512 KB ... keys displayed at the bottom of a typical BIOS Setup utility. Press F1 to move through the BIOS menus and make selections. www.gateway.com 233 Troubleshooting The following illustration shows the main menu screen of the BIOS Setup utility screen to get more help about options. Your...
BIOS Setup Utility Main Advanced Security Power Boot Exit BIOS Version Processor Type Processor Speed Front Side Bus Speed Cache Ram System Memory Memory Bank 0 Memory Bank 1 Memory Bank 2 Language: Cache ECC Support: System Time: System Date: 4W4SB0X0.15A.0004.P02 Pentium (R) III 933 MHz 133 MHz 512 KB ... keys displayed at the bottom of a typical BIOS Setup utility. Press F1 to move through the BIOS menus and make selections. www.gateway.com 233 Troubleshooting The following illustration shows the main menu screen of the BIOS Setup utility screen to get more help about options. Your...
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... camera 9 connecting 111 locating serial port 5 locating USB port 3, 5 digital photography connecting a digital camera 111 digital video camera 9 connecting 112 IEEE 1394 port 3 DIMM See memory directional keys 18 Disk Cleanup 164 Disk Defragmenter 167 diskette drive adding 194 replacing 194 display changing resolution 118 using screen saver 122 documentation...
... camera 9 connecting 111 locating serial port 5 locating USB port 3, 5 digital photography connecting a digital camera 111 digital video camera 9 connecting 112 IEEE 1394 port 3 DIMM See memory directional keys 18 Disk Cleanup 164 Disk Defragmenter 167 diskette drive adding 194 replacing 194 display changing resolution 118 using screen saver 122 documentation...
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... drive 194 DVD/CD-RW drive 194 DVD-RAM/-RW/CD-RW drive 194 expansion cards 199 Fax 64 front bezel 191 hard drive 197 memory 207 Microsoft Fax 64 peripheral devices 21, 154 Pinnacle Expression 112 power supply 202 printer 21, 154 programs 156, 180 scanner 21, 154 side panel...
... drive 194 DVD/CD-RW drive 194 DVD-RAM/-RW/CD-RW drive 194 expansion cards 199 Fax 64 front bezel 191 hard drive 197 memory 207 Microsoft Fax 64 peripheral devices 21, 154 Pinnacle Expression 112 power supply 202 printer 21, 154 programs 156, 180 scanner 21, 154 side panel...
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... cleaning mouse 173 defragmenting 167 deleting files 164 suggested schedule 159 using Scheduled Task Wizard 169 virus protection 160 maximize button 35 Media Player 80 memory 10 adding 207 installing 207 replacing 207 troubleshooting 222 menu bar 35 messages checking e-mail 61 sending e-mail 60 microphone jack 5 Microsoft Fax 63 Microsoft...
... cleaning mouse 173 defragmenting 167 deleting files 164 suggested schedule 159 using Scheduled Task Wizard 169 virus protection 160 maximize button 35 Media Player 80 memory 10 adding 207 installing 207 replacing 207 troubleshooting 222 menu bar 35 messages checking e-mail 61 sending e-mail 60 microphone jack 5 Microsoft Fax 63 Microsoft...