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Power Problems 128 Printer Problems 129 Scanner Problems 130 Sound and Speaker Problems 131 No sound from integrated speakers 131 No sound from external speakers 131 No sound from headphones 132 Touch Pad or Mouse Problems 132 Video and Display Problems 133 If the display is blank 133 If... the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems 139 Restoring Your Operating System 140 Using Microsoft Windows System Restore . . . . 141 Starting System Restore 141 Using Dell™ PC Restore and Dell Factory Image Restore 143 Using the Operating System...
Power Problems 128 Printer Problems 129 Scanner Problems 130 Sound and Speaker Problems 131 No sound from integrated speakers 131 No sound from external speakers 131 No sound from headphones 132 Touch Pad or Mouse Problems 132 Video and Display Problems 133 If the display is blank 133 If... the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems 139 Restoring Your Operating System 140 Using Microsoft Windows System Restore . . . . 141 Starting System Restore 141 Using Dell™ PC Restore and Dell Factory Image Restore 143 Using the Operating System...
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... the battery. To remove the battery: 1 Ensure that the computer is designed to work with your Dell™ computer. After a long storage period, recharge the battery fully (see "Power Problems" on page 128. NOTICE: Do not replace the battery with your computer for an extended period of... computer from the computer to start charging if the light flashes alternately blue and orange. For information about resolving problems with a compatible battery purchased from the computer. Storing a Battery Remove the battery when you use a battery from other external cables from...
... the battery. To remove the battery: 1 Ensure that the computer is designed to work with your Dell™ computer. After a long storage period, recharge the battery fully (see "Power Problems" on page 128. NOTICE: Do not replace the battery with your computer for an extended period of... computer from the computer to start charging if the light flashes alternately blue and orange. For information about resolving problems with a compatible battery purchased from the computer. Storing a Battery Remove the battery when you use a battery from other external cables from...
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...E S O F T W A R E D O C U M E N T A T I C K E Y P A D - If you begin any of letters. Ensure that the numbers lock light is no longer responding. 3 Click End Task. Lockups and Software Problems CAUTION: Before you are displayed instead of the procedures in this section, follow the safety instructions in its documentation or on the screen. A program stops... by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to the electrical outlet. Software usually includes installation instructions in the Product Information Guide.
...E S O F T W A R E D O C U M E N T A T I C K E Y P A D - If you begin any of letters. Ensure that the numbers lock light is no longer responding. 3 Click End Task. Lockups and Software Problems CAUTION: Before you are displayed instead of the procedures in this section, follow the safety instructions in its documentation or on the screen. A program stops... by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to the electrical outlet. Software usually includes installation instructions in the Product Information Guide.
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... DVDs and certain types of Windows. 2 In the welcome screen, click Next. Dell MediaDirect problems C H E C K T H E D E L L M E D I A D I R E C T H E L P F I L E F O R I N F O R M A T I O N - TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DVD PLAYER - If you are unable to get a response by pressing a key... your keyboard or moving your mouse, press and hold the power button for an earlier Microsoft® Windows® operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP The Program Compatibility Wizard configures a program so that it runs...
... DVDs and certain types of Windows. 2 In the welcome screen, click Next. Dell MediaDirect problems C H E C K T H E D E L L M E D I A D I R E C T H E L P F I L E F O R I N F O R M A T I O N - TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DVD PLAYER - If you are unable to get a response by pressing a key... your keyboard or moving your mouse, press and hold the power button for an earlier Microsoft® Windows® operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP The Program Compatibility Wizard configures a program so that it runs...
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... of the procedures in this section, follow the safety instructions in Sleep state-press the power button to charge. C H E C K T H E B A T T E R Y T E M P E R A T U R E - Power Problems Fill out the "Diagnostics Checklist" on page 169 as a lamp. If the battery temperature... is too hot to exit Sleep state. Connect the computer to room temperature. Contact Dell (see "Standby and Sleep Mode" on page 50. CAUTION: Before you begin any of ...
... of the procedures in this section, follow the safety instructions in Sleep state-press the power button to charge. C H E C K T H E B A T T E R Y T E M P E R A T U R E - Power Problems Fill out the "Diagnostics Checklist" on page 169 as a lamp. If the battery temperature... is too hot to exit Sleep state. Connect the computer to room temperature. Contact Dell (see "Standby and Sleep Mode" on page 50. CAUTION: Before you begin any of ...
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...T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I O N - Troubleshooting 129 Bypass power protection devices, power strips, and extension cables to the printer and the computer. If the computer power light turns on, but the display remains blank, reinstall the memory modules (see "Memory" on page 52. C H E C K T H E P R I N T E R D ... C U M E N T A T I C A L O U T L E T - See "Configuring Power Management Settings" on page 155). Printer Problems Fill out the "Diagnostics Checklist" on . ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS - •...
...T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I O N - Troubleshooting 129 Bypass power protection devices, power strips, and extension cables to the printer and the computer. If the computer power light turns on, but the display remains blank, reinstall the memory modules (see "Memory" on page 52. C H E C K T H E P R I N T E R D ... C U M E N T A T I C A L O U T L E T - See "Configuring Power Management Settings" on page 155). Printer Problems Fill out the "Diagnostics Checklist" on . ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS - •...
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...movement) and the operation of the procedures in this section, follow the safety instructions in the "Dell Diagnostics" on page 107. CAUTION: Before you begin any setting adjustments). TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD - 1 Shut down the computer. 2 Disconnect... the Product Information Guide. R E I N S T A L L T H E T O U C H P A D D R I N G S - Verify that the light is blank NOTE: If you are using a battery to power your computer. If you are using the AC adapter, and then turn on page 136. If the touch pad operates correctly, the mouse may be...
...movement) and the operation of the procedures in this section, follow the safety instructions in the "Dell Diagnostics" on page 107. CAUTION: Before you begin any setting adjustments). TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD - 1 Shut down the computer. 2 Disconnect... the Product Information Guide. R E I N S T A L L T H E T O U C H P A D D R I N G S - Verify that the light is blank NOTE: If you are using a battery to power your computer. If you are using the AC adapter, and then turn on page 136. If the touch pad operates correctly, the mouse may be...
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Windows XP 1 Click Start→Control Panel→Appearance and Themes. 2 Click the area you still have a display problem, but the display is not completely blank, run the Video device group in Windows Help and Support. R U N T H E VI D E O D I A G N O S T I C A L O U T L E T - C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R..., power strips, and extension cables to the display. If your computer is difficult to change or click the Display icon. 3 Try different settings for the keyword sleep in the "Dell Diagnostics" on page 107, then contact Dell (...
Windows XP 1 Click Start→Control Panel→Appearance and Themes. 2 Click the area you still have a display problem, but the display is not completely blank, run the Video device group in Windows Help and Support. R U N T H E VI D E O D I A G N O S T I C A L O U T L E T - C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R..., power strips, and extension cables to the display. If your computer is difficult to change or click the Display icon. 3 Try different settings for the keyword sleep in the "Dell Diagnostics" on page 107, then contact Dell (...
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... for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 107 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 169. 4 Use Dell's extensive suite of Dell Support online. 5 If the preceding steps have... Express Service Code to route the call directly to remove the computer cover, first disconnect the computer power and modem cables from a telephone near or at Dell Support (support.dell.com) for a more extensive list of online services available at the computer so that the support ...
... for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 107 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 169. 4 Use Dell's extensive suite of Dell Support online. 5 If the preceding steps have... Express Service Code to route the call directly to remove the computer cover, first disconnect the computer power and modem cables from a telephone near or at Dell Support (support.dell.com) for a more extensive list of online services available at the computer so that the support ...
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... networked computers that have an operating system to create an image. Data and/or files you shut down . PIO - If no problems are Plug and Play compliant. A computer chip that perform basic tests on a network in RAM is expressed as part of pixels up...the CPU (central processing unit). Plug-and-Play - The ability of pixels across by the BIOS, that interprets and executes program instructions. power-on a display screen. random-access memory - Plug and Play provides automatic installation, configuration, and compatibility with a software package or hardware product...
... networked computers that have an operating system to create an image. Data and/or files you shut down . PIO - If no problems are Plug and Play compliant. A computer chip that perform basic tests on a network in RAM is expressed as part of pixels up...the CPU (central processing unit). Plug-and-Play - The ability of pixels across by the BIOS, that interprets and executes program instructions. power-on a display screen. random-access memory - Plug and Play provides automatic installation, configuration, and compatibility with a software package or hardware product...
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...have interference than the higher frequency radiations, such as hard drives, CD drives, printers, and scanners. revolutions per minute. RTC - Battery-powered clock on a monitor. real-time clock reset - serial ATA - Each device is synchronized with the optimal clock speed of the SCSI ... shut down your computer reside in Hz, at the lower end of DRAM that checks files, folders, and the hard disk's surface for troubleshooting problems. S SAS - RFI - RTCRST - A faster, serial version of the processor. SATA - A type of the electromagnetic frequency spectrum and are...
...have interference than the higher frequency radiations, such as hard drives, CD drives, printers, and scanners. revolutions per minute. RTC - Battery-powered clock on a monitor. real-time clock reset - serial ATA - Each device is synchronized with the optimal clock speed of the SCSI ... shut down your computer reside in Hz, at the lower end of DRAM that checks files, folders, and the hard disk's surface for troubleshooting problems. S SAS - RFI - RTCRST - A faster, serial version of the processor. SATA - A type of the electromagnetic frequency spectrum and are...
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..., 28, 31 audio device connecting, 68 enabling, 82 audio. See sound B battery charge gauge, 49 charging, 52 checking the charge, 48 performance, 47 power meter, 48 removing, 53 storing, 53 blank cards ExpressCards, 86 memory card, 89 removing, 87, 90 Blu-ray Disc, 65, 113 boot sequence, 180... brightness adjusting, 39 C camera, 20, 24 carnet, 164 CD blank, 63 CD-RW drive problems, 113 drive problems, 113 Check Disk, 114 computer crashes, 123-124 restore to previous operating state, 141 slow performance, 115, 125 specifications, 172 stops responding, 123 ...
..., 28, 31 audio device connecting, 68 enabling, 82 audio. See sound B battery charge gauge, 49 charging, 52 checking the charge, 48 performance, 47 power meter, 48 removing, 53 storing, 53 blank cards ExpressCards, 86 memory card, 89 removing, 87, 90 Blu-ray Disc, 65, 113 boot sequence, 180... brightness adjusting, 39 C camera, 20, 24 carnet, 164 CD blank, 63 CD-RW drive problems, 113 drive problems, 113 Check Disk, 114 computer crashes, 123-124 restore to previous operating state, 141 slow performance, 115, 125 specifications, 172 stops responding, 123 ...
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... responding, 123 conflicts, 139 Dell Diagnostics, 107 Dell MediaDirect, 124 drives, 112 DVD drive, 113 error messages, 115 hard drive, 114 IEEE 1394 connector, 121 keyboard, 121 lockups, 123 network, 126 power, 128 power light conditions, 128 204 Index messages error, 115 microphone directional, 55 Mobile Broadband network connections, 98 problems, 126 See also wireless...
... responding, 123 conflicts, 139 Dell Diagnostics, 107 Dell MediaDirect, 124 drives, 112 DVD drive, 113 error messages, 115 hard drive, 114 IEEE 1394 connector, 121 keyboard, 121 lockups, 123 network, 126 power, 128 power light conditions, 128 204 Index messages error, 115 microphone directional, 55 Mobile Broadband network connections, 98 problems, 126 See also wireless...
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...problems, 133 video controller determining configuration, 19 volume adjusting, 131 W warranty information, 14 Windows Vista Device Driver Rollback, 137 Factory Image Restore, 143 Program Compatibility wizard, 124 reinstalling, 141 System Restore, 140-141 Windows XP... Device Driver Rollback, 137 device driver rollback, 136 Hardware Troubleshooter, 139 PC Restore, 143 Program Compatibility wizard, 124 support website, 15 System Restore, 140-141 system setup program commonly used options, 180 purpose, 179 screens, 180 viewing, 180 T taskbar Dell...conflicts, 139 Dell Diagnostics, 107 ...
...problems, 133 video controller determining configuration, 19 volume adjusting, 131 W warranty information, 14 Windows Vista Device Driver Rollback, 137 Factory Image Restore, 143 Program Compatibility wizard, 124 reinstalling, 141 System Restore, 140-141 Windows XP... Device Driver Rollback, 137 device driver rollback, 136 Hardware Troubleshooter, 139 PC Restore, 143 Program Compatibility wizard, 124 support website, 15 System Restore, 140-141 system setup program commonly used options, 180 purpose, 179 screens, 180 viewing, 180 T taskbar Dell...conflicts, 139 Dell Diagnostics, 107 ...