User Guide
Page 8
... X-1 vi Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide B-1 TapeAlert flags supported by the drive . . . . . Troubleshooting . . . . . 7-1 Installation problems 7-6 Library recovery problem determination . . . . 7-7 Procedures for tape cartridges 6-10 Chapter 7. Sense data C-1 Library sense data C-1 Drive sense data C-7 Appendix D. B-1 TapeAlert flags supported by the library . . . . E-2 Appendix F. Accessibility H-1 Glossary I /O slots, storage slots, drive slots element addresses, and physical locations . . . . Bar code label...
... X-1 vi Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide B-1 TapeAlert flags supported by the drive . . . . . Troubleshooting . . . . . 7-1 Installation problems 7-6 Library recovery problem determination . . . . 7-7 Procedures for tape cartridges 6-10 Chapter 7. Sense data C-1 Library sense data C-1 Drive sense data C-7 Appendix D. B-1 TapeAlert flags supported by the library . . . . E-2 Appendix F. Accessibility H-1 Glossary I /O slots, storage slots, drive slots element addresses, and physical locations . . . . Bar code label...
User Guide
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... data cartridge compatibility with Ultrium tape drive 6-3 Bar code label requirements for Ultrium tape drives and libraries 6-4 Cartridges and VOLSERs compatible with the Ultrium Tape Drives 6-5 Location of the write-protect switch 6-7 Environment for operating, storing, and shipping the LTO Ultrium Tape Cartridge . 6-10 Troubleshooting table 7-1 Power supply LED meanings. . . . . . 7-8 Main Error Codes 8-2 Sub error codes 8-7 Warning events 8-11 Shipping...
... data cartridge compatibility with Ultrium tape drive 6-3 Bar code label requirements for Ultrium tape drives and libraries 6-4 Cartridges and VOLSERs compatible with the Ultrium Tape Drives 6-5 Location of the write-protect switch 6-7 Environment for operating, storing, and shipping the LTO Ultrium Tape Cartridge . 6-10 Troubleshooting table 7-1 Power supply LED meanings. . . . . . 7-8 Main Error Codes 8-2 Sub error codes 8-7 Warning events 8-11 Shipping...
User Guide
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... to return to help identify the failure. 2-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide however, you might be constantly illuminated. When initialization starts, all LEDs as soon as POST allows. The Operator Control Panel also displays an error code to the Home Screen. These processes are displayed. If a library failure occurs, the Ready/Activity LED turns...
... to return to help identify the failure. 2-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide however, you might be constantly illuminated. When initialization starts, all LEDs as soon as POST allows. The Operator Control Panel also displays an error code to the Home Screen. These processes are displayed. If a library failure occurs, the Ready/Activity LED turns...
User Guide
Page 122
... cartridge for every drive present in the library. v If the test FAILS, an error code is running, the Operator Control Panel displays library status. When the test starts, the user must contain at least one slot to run this test scrambles the cartridge slot locations. 5-30 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide a77ug048 Service: Run Tests...
... cartridge for every drive present in the library. v If the test FAILS, an error code is running, the Operator Control Panel displays library status. When the test starts, the user must contain at least one slot to run this test scrambles the cartridge slot locations. 5-30 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide a77ug048 Service: Run Tests...
User Guide
Page 129
... Channel). If the drive does not contain a cartridge, "None" is X X X X X X Code displayed here. X Figure 5-28. Cartridge in the library. Drive Error If the drive generated an error code, it is displayed. X X X X Port B Indicates whether Port B is operating properly. The 4U library Monitor Library: Library Status page Monitor Library: Drive Status This page provides the following detailed dynamic information about...
... Channel). If the drive does not contain a cartridge, "None" is X X X X X X Code displayed here. X Figure 5-28. Cartridge in the library. Drive Error If the drive generated an error code, it is displayed. X X X X Port B Indicates whether Port B is operating properly. The 4U library Monitor Library: Library Status page Monitor Library: Drive Status This page provides the following detailed dynamic information about...
User Guide
Page 153
... FSC information. The progress status for analysis, if needed. a77ug096 Service Library: View Drive Logs This page allows the drive logs to be saved to the host computer. 1. Error: Logs drive error code information. - v Additional Sense Code (ASC) v Additional Sense Code Qualifier (ASCQ) v Fault Symptom Code (FSC) Figure 5-56. Select the drive. 2. With Microsoft Internet Explorer, under...
... FSC information. The progress status for analysis, if needed. a77ug096 Service Library: View Drive Logs This page allows the drive logs to be saved to the host computer. 1. Error: Logs drive error code information. - v Additional Sense Code (ASC) v Additional Sense Code Qualifier (ASCQ) v Fault Symptom Code (FSC) Figure 5-56. Select the drive. 2. With Microsoft Internet Explorer, under...
User Guide
Page 164
... firmware keeps track of user data that is not compatible with optional Bar Code Reader 3582 Required 6-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide WORM media errors The following conditions cause WORM media errors to the correct code level resolves the problem. Cleaning cartridge With each library, a specially labeled LTO Ultrium Cleaning Cartridge is already written on the...
... firmware keeps track of user data that is not compatible with optional Bar Code Reader 3582 Required 6-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide WORM media errors The following conditions cause WORM media errors to the correct code level resolves the problem. Cleaning cartridge With each library, a specially labeled LTO Ultrium Cleaning Cartridge is already written on the...
User Guide
Page 171
... time, starting points for isolating CRU problems" on to Dell technical support. © Copyright IBM Corp. 2007, 2013 7-1 Power cycle the library. 2. Upgrade or reinstall the latest library firmware. Library Enclosure (accessor, Operator control panel display) v Other possible... CRUs (Customer Replaceable Units): - POWER 1. Look up the error code and try to -library connectivity) - Power Supply - Drive Sled (drive plus drive-to resolve (see Chapter 8, "Error codes," on page 7-8 or the error code listing. Control Card (electronics, processor, memory) - Chapter 7....
... time, starting points for isolating CRU problems" on to Dell technical support. © Copyright IBM Corp. 2007, 2013 7-1 Power cycle the library. 2. Upgrade or reinstall the latest library firmware. Library Enclosure (accessor, Operator control panel display) v Other possible... CRUs (Customer Replaceable Units): - POWER 1. Look up the error code and try to -library connectivity) - Power Supply - Drive Sled (drive plus drive-to resolve (see Chapter 8, "Error codes," on page 7-8 or the error code listing. Control Card (electronics, processor, memory) - Chapter 7....
User Guide
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... the EKM is correctly installed and configured, and that the correct media is an error code in an error code or error message on page C-1). 7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Ensure that are using library-managed encryption, complete the Key Path Diagnostic (see Chapter 8, "Error codes," on page 8-1 or Appendix C, "Sense data," on the Operator Control Panel display. See...
... the EKM is correctly installed and configured, and that the correct media is an error code in an error code or error message on page C-1). 7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Ensure that are using library-managed encryption, complete the Key Path Diagnostic (see Chapter 8, "Error codes," on page 8-1 or Appendix C, "Sense data," on the Operator Control Panel display. See...
User Guide
Page 173
...library is installed in to HH), a library configuration change is turned ON, log in a clean, contamination-free environment. If your current settings. If the Error LED remains ON after user action is suspected of being defective or contaminated must be reused, in Chapter 8, "Error codes," on page 6-4). Table 7-1. Continue cleaning the tape...completed listed for the error code in any drive. If you are using an Ultrium universal cleaning cartridge (see "Cleaning cartridge" on page 8-1, run Library verify (Operator Control Panel: Service > Library Verify). v Restore factory...
...library is installed in to HH), a library configuration change is turned ON, log in a clean, contamination-free environment. If your current settings. If the Error LED remains ON after user action is suspected of being defective or contaminated must be reused, in Chapter 8, "Error codes," on page 6-4). Table 7-1. Continue cleaning the tape...completed listed for the error code in any drive. If you are using an Ultrium universal cleaning cartridge (see "Cleaning cartridge" on page 8-1, run Library verify (Operator Control Panel: Service > Library Verify). v Restore factory...
User Guide
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... Cartridge placement problems Magazine slot prism fiducials that are NOT seated properly can result in gripper or slider error codes because of the library for proper seating. 1. Release and pull magazines out of the fiducial interfering with the Web User Interface, go ...resolved by a firmware upgrade. The backup software must cancel the reservation and any hold it has on page 6-3. 7-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide If the problem still exists, contact technical support. See "Removing cartridges from storage slot Cleaning or data...
... Cartridge placement problems Magazine slot prism fiducials that are NOT seated properly can result in gripper or slider error codes because of the library for proper seating. 1. Release and pull magazines out of the fiducial interfering with the Web User Interface, go ...resolved by a firmware upgrade. The backup software must cancel the reservation and any hold it has on page 6-3. 7-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide If the problem still exists, contact technical support. See "Removing cartridges from storage slot Cleaning or data...
User Guide
Page 177
...because it is installed for the library. Library recovery problem determination The 2U and 4U library firmware generally retries failed operations up to three times before a library component is updated and recorded in the cell location that is located by the gripper, bar code reader, and positional emitter pulse count...cell or drive location after the prism detection retry count is exhausted. v Backup Application Installation: See the documentation included with the appropriate error code. This situation is approximately 1 - 2 minutes. For a 4U library, 2 3 minutes.
...because it is installed for the library. Library recovery problem determination The 2U and 4U library firmware generally retries failed operations up to three times before a library component is updated and recorded in the cell location that is located by the gripper, bar code reader, and positional emitter pulse count...cell or drive location after the prism detection retry count is exhausted. v Backup Application Installation: See the documentation included with the appropriate error code. This situation is approximately 1 - 2 minutes. For a 4U library, 2 3 minutes.
User Guide
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... page 9-4. 2. Be sure to the library. 5. Isolating a library controller card versus accessor enclosure problem 1. LCC failed or in the FW Rev field. 3. Several library error codes also point to power off the library. If the drive passes all the tests...Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide It is lit on the drive for analysis by Dell technical support to copy the drive memory dump to ensure that the library firmware is not connected to flash. Try reseating the drive sled. If the drive is experiencing permanent or temporary errors...
... page 9-4. 2. Be sure to the library. 5. Isolating a library controller card versus accessor enclosure problem 1. LCC failed or in the FW Rev field. 3. Several library error codes also point to power off the library. If the drive passes all the tests...Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide It is lit on the drive for analysis by Dell technical support to copy the drive memory dump to ensure that the library firmware is not connected to flash. Try reseating the drive sled. If the drive is experiencing permanent or temporary errors...
User Guide
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...Dell technical support. Chapter 7. Troubleshooting 7-11 v If the card appears to the Web User Interface, you get a security certificate alert when logging in to have no visible damage and correctly installed, suspect the sensor/emitter on the accessor mechanism to be inoperable. If the error code... in the library, tighten the thumb screws, and turn library power ON. 4. If only the Web User Interface failed, see "Replacing a library controller card" on page 1-3. 2. If a control card error code was obtained and reseating, power cycling, and updating the library firmware did ...
...Dell technical support. Chapter 7. Troubleshooting 7-11 v If the card appears to the Web User Interface, you get a security certificate alert when logging in to have no visible damage and correctly installed, suspect the sensor/emitter on the accessor mechanism to be inoperable. If the error code... in the library, tighten the thumb screws, and turn library power ON. 4. If only the Web User Interface failed, see "Replacing a library controller card" on page 1-3. 2. If a control card error code was obtained and reseating, power cycling, and updating the library firmware did ...
User Guide
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... error code" before normal library operation is provided in "Error codes" on page 8-2. v If the error does not recur, run Library Verify before you complete the User Action listed in "Preparing to "Error codes" on page 8-2 for each error code and possible solution is continued. Unless otherwise noted in "Error codes" on page 8-2, try to resolve the error by cycling power to resolve an error code...
... error code" before normal library operation is provided in "Error codes" on page 8-2. v If the error does not recur, run Library Verify before you complete the User Action listed in "Preparing to "Error codes" on page 8-2 for each error code and possible solution is continued. Unless otherwise noted in "Error codes" on page 8-2, try to resolve the error by cycling power to resolve an error code...
User Guide
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... library has a BCR (bar code 82 EEPROM (Electrically Erasable Programmable Read-Only reader) that requires a minimum Memory) error, no response from EEPROM (located on page 7-10. See"Isolating a library controller card versus accessor enclosure problem" on page 5-55. The lock is posted on page 4-4). 2. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card 8-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library...
... library has a BCR (bar code 82 EEPROM (Electrically Erasable Programmable Read-Only reader) that requires a minimum Memory) error, no response from EEPROM (located on page 7-10. See"Isolating a library controller card versus accessor enclosure problem" on page 5-55. The lock is posted on page 4-4). 2. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card 8-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library...
User Guide
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... card versus accessor enclosure problem" on page 7-10. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card Chapter 8. A command did not transport completely B5 Accessor controller does not respond on command magazines are inserted, then retry operation. 2. Main Error Codes (continued) Error Code Description 8E Cannot find gripper block within the expected range 8F Cannot...
... card versus accessor enclosure problem" on page 7-10. Possible Replacement CRUs: v Primary: Library Enclosure v Secondary: Library Controller Card Chapter 8. A command did not transport completely B5 Accessor controller does not respond on command magazines are inserted, then retry operation. 2. Main Error Codes (continued) Error Code Description 8E Cannot find gripper block within the expected range 8F Cannot...
User Guide
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... might not be compatible with other versions of an over-temperature condition. After several occurrences, contact technical support. 8-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Main Error Codes (continued) Error Code Description C0 Network initialization failed C1 Telnet Interface initialization failed C2 Webserver initialization failed C6 Ping command did not reach target C7 Cannot Upgrade from ...
... might not be compatible with other versions of an over-temperature condition. After several occurrences, contact technical support. 8-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Main Error Codes (continued) Error Code Description C0 Network initialization failed C1 Telnet Interface initialization failed C2 Webserver initialization failed C6 Ping command did not reach target C7 Cannot Upgrade from ...
User Guide
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... Incompatible magazine that is affected. See Table 8-3 on page 7-8 1. Remove magazine from library. 2. Refer to "Isolating drive sled problems" on page 8-11 DF Warning Event! If error recurs, contact technical support. Example: Subcode 02: drive #2 User Action 1. Main Error Codes (continued) Error Code Description DE Warning Event! See Table 8-3 on page 7-9. Check the ambient temperature conditions...
... Incompatible magazine that is affected. See Table 8-3 on page 7-8 1. Remove magazine from library. 2. Refer to "Isolating drive sled problems" on page 8-11 DF Warning Event! If error recurs, contact technical support. Example: Subcode 02: drive #2 User Action 1. Main Error Codes (continued) Error Code Description DE Warning Event! See Table 8-3 on page 7-9. Check the ambient temperature conditions...
User Guide
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... 8-1. Example: Subcode 02: drive #2 F2 Drive Sled not present The subcode indicates which drive is affected. Example: F3 xy Where x refers to the hardware drive error code (single character display) and Y refers to "Isolating drive sled problems" on page 7-9. 8-6 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide The subcode indicates which drive sled is affected.
... 8-1. Example: Subcode 02: drive #2 F2 Drive Sled not present The subcode indicates which drive is affected. Example: F3 xy Where x refers to the hardware drive error code (single character display) and Y refers to "Isolating drive sled problems" on page 7-9. 8-6 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide The subcode indicates which drive sled is affected.