Dell Model TL2000/TL4000 Tape Library- User's Guide
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... . . E-2 Appendix F. B-1 TapeAlert Flags Supported by the Drive . . . . B-2 Appendix C. Sense Data C-1 Library Sense Data C-1 Drive Sense Data C-6 Appendix D. Troubleshooting . . . . . 7-1 Installation Problems 7-6 Library Recovery Problem Determination . . . . 7-6 Procedures for Replacement 10-13 Unpacking and Preparing the Replacement Library Enclosure 10-14 Installing... Environmental and Shipping Specifications for Tape Cartridges 6-9 Chapter 7. Accessibility H-1 Glossary I-1 Index X-1 vi Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide
... . . E-2 Appendix F. B-1 TapeAlert Flags Supported by the Drive . . . . B-2 Appendix C. Sense Data C-1 Library Sense Data C-1 Drive Sense Data C-6 Appendix D. Troubleshooting . . . . . 7-1 Installation Problems 7-6 Library Recovery Problem Determination . . . . 7-6 Procedures for Replacement 10-13 Unpacking and Preparing the Replacement Library Enclosure 10-14 Installing... Environmental and Shipping Specifications for Tape Cartridges 6-9 Chapter 7. Accessibility H-1 Glossary I-1 Index X-1 vi Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide
Dell Model TL2000/TL4000 Tape Library- User's Guide
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... VOLSERs compatible with the Ultrium Tape Drives 6-4 Location of the write-protect switch 6-6 Environment for operating, storing, and shipping the LTO Ultrium Tape Cartridge . 6-10 Troubleshooting table 7-1 Power Supply LED Meanings . . . . . 7-8 Main Error Codes 8-2 Sub error codes 8-7 Warning Events 8-11 Shipping Lock/Shipping Label . . . . . 10-2 2U library SCSI Element Types and...
... VOLSERs compatible with the Ultrium Tape Drives 6-4 Location of the write-protect switch 6-6 Environment for operating, storing, and shipping the LTO Ultrium Tape Cartridge . 6-10 Troubleshooting table 7-1 Power Supply LED Meanings . . . . . 7-8 Main Error Codes 8-2 Sub error codes 8-7 Warning Events 8-11 Shipping Lock/Shipping Label . . . . . 10-2 2U library SCSI Element Types and...
Dell Model TL2000/TL4000 Tape Library- User's Guide
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... the error, then refer to exit the Library Verify screen. Use the Up/Down keys to Slot Test - a77ug048 2. Press the Select key to Chapter 7, "Troubleshooting," on some backup applications.
... the error, then refer to exit the Library Verify screen. Use the Up/Down keys to Slot Test - a77ug048 2. Press the Select key to Chapter 7, "Troubleshooting," on some backup applications.
Dell Model TL2000/TL4000 Tape Library- User's Guide
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...can update only one device at the latest levels noted on your library, wait for additional information. Click the Update button to Chapter 7, "Troubleshooting," on the Configure Library → Encryption page, are verified and released together. Figure 5-58. Service Library: Perform Key Path Diagnostics page...of the last test will show a result of the tests fail, refer to initiate the file transfer and firmware update. 5-62 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide to the latest firmware, verify that all installed components such as tape drive(s), and...
...can update only one device at the latest levels noted on your library, wait for additional information. Click the Update button to Chapter 7, "Troubleshooting," on the Configure Library → Encryption page, are verified and released together. Figure 5-58. Service Library: Perform Key Path Diagnostics page...of the last test will show a result of the tests fail, refer to initiate the file transfer and firmware update. 5-62 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide to the latest firmware, verify that all installed components such as tape drive(s), and...
Dell Model TL2000/TL4000 Tape Library- User's Guide
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...the latest library firmware, visit http://www.support.dell.com. Refer to Appendix A, "SCSI Element Types, SCSI Addresses, and Physical Configurations," on page 5-30. Drive Sled (drive plus drive-to help confirm the failing CRU. Troubleshooting v The library consists of replacement parts required.... positions in the library) and the full height drive must be in the Troubleshooting Table below, be sure to review the "Procedures for Isolating CRU Problems" on page 8-1). 3. Data Cartridges - Troubleshooting table Problem Unable to configure 3 logical libraries with the most likely based on...
...the latest library firmware, visit http://www.support.dell.com. Refer to Appendix A, "SCSI Element Types, SCSI Addresses, and Physical Configurations," on page 5-30. Drive Sled (drive plus drive-to help confirm the failing CRU. Troubleshooting v The library consists of replacement parts required.... positions in the library) and the full height drive must be in the Troubleshooting Table below, be sure to review the "Procedures for Isolating CRU Problems" on page 8-1). 3. Data Cartridges - Troubleshooting table Problem Unable to configure 3 logical libraries with the most likely based on...
Dell Model TL2000/TL4000 Tape Library- User's Guide
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... the drive. ERROR CODES Most library or drive errors will result in the library or drive error log. FRONT PANEL LEDs 7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Table 7-1. if the problem occurred while the tape drive was running POST. v ...resets and POST fails. v Refer to resolve (see "Service Library: Key Path Diagnostics" on page C-6 returned for a similar test. Troubleshooting table (continued) Problem Solution ENCRYPTION Encryption Error: Displayed when the drive detects an error associated with the IP address, the Ethernet cable, ...
... the drive. ERROR CODES Most library or drive errors will result in the library or drive error log. FRONT PANEL LEDs 7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Table 7-1. if the problem occurred while the tape drive was running POST. v ...resets and POST fails. v Refer to resolve (see "Service Library: Key Path Diagnostics" on page C-6 returned for a similar test. Troubleshooting table (continued) Problem Solution ENCRYPTION Encryption Error: Displayed when the drive detects an error associated with the IP address, the Ethernet cable, ...
Dell Model TL2000/TL4000 Tape Library- User's Guide
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... or level of being swapped with different form factors (i.e. v Any cartridge that you do not want to turn OFF. If your current settings. FIRMWARE Chapter 7. Troubleshooting 7-3 Troubleshooting table (continued) Problem Solution Attention LED To determine why the Attention LED is turned ON, log in a clean, contamination-free environment. v A cartridge should be reused...
... or level of being swapped with different form factors (i.e. v Any cartridge that you do not want to turn OFF. If your current settings. FIRMWARE Chapter 7. Troubleshooting 7-3 Troubleshooting table (continued) Problem Solution Attention LED To determine why the Attention LED is turned ON, log in a clean, contamination-free environment. v A cartridge should be reused...
Dell Model TL2000/TL4000 Tape Library- User's Guide
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... your library model (see "Write-Protect Switch" on page 9-1. Inspect the light pipe fiducials on page 5-57. 7-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide The library automatically unloads incompatible cartridges and the Media Attention LED flashes. Ensure... the state. Refer to the fiducial interfering with the back edge of the media. 2. Retry the operation with drive. Troubleshooting table (continued) Problem Solution Determining current firmware levels Many problems can result in order to complete all operations. CARTRIDGE MOVEMENT ...
... your library model (see "Write-Protect Switch" on page 9-1. Inspect the light pipe fiducials on page 5-57. 7-4 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide The library automatically unloads incompatible cartridges and the Media Attention LED flashes. Ensure... the state. Refer to the fiducial interfering with the back edge of the media. 2. Retry the operation with drive. Troubleshooting table (continued) Problem Solution Determining current firmware levels Many problems can result in order to complete all operations. CARTRIDGE MOVEMENT ...
Dell Model TL2000/TL4000 Tape Library- User's Guide
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...Controller Card vs. Host Attachment Interface problems See "Isolating Host Attachment Interface Problems" on page 7-9. If necessary, visit http://support.dell.com to determine the level of firmware for your library. on page 7-7. Reboot the host server. Refer to "Verifying/Updating ... bus to negotiate down to the hard drive being backed up. 3. Accessor Enclosure Problem" on page 7-11. Table 7-1. Troubleshooting table (continued) Problem Solution Cartridge VOLSER is properly labelled, unload the cartridge from the host computer. Library Controller Card See ...
...Controller Card vs. Host Attachment Interface problems See "Isolating Host Attachment Interface Problems" on page 7-9. If necessary, visit http://support.dell.com to determine the level of firmware for your library. on page 7-7. Reboot the host server. Refer to "Verifying/Updating ... bus to negotiate down to the hard drive being backed up. 3. Accessor Enclosure Problem" on page 7-11. Table 7-1. Troubleshooting table (continued) Problem Solution Cartridge VOLSER is properly labelled, unload the cartridge from the host computer. Library Controller Card See ...
Dell Model TL2000/TL4000 Tape Library- User's Guide
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... shelf because it is missing or damaged will eventually result in a failed operation with the appropriate error code. A 250w power supply with LEDs. 6 1 2 3 a77ug136 4 Figure 7-1. Troubleshooting 7-7 A single missing or damaged prism can be done by sensing the prism fiducial located on the Operator Panel posting Recovery. Refer to 3 minutes. The 4U... to a designated cell or drive location after the prism detection retry count is exhausted. Prism integrity verification can add 1 to 2 minutes. For a 4U library, 2 to Troubleshooting table "Cartridge Movement Problems".
... shelf because it is missing or damaged will eventually result in a failed operation with the appropriate error code. A 250w power supply with LEDs. 6 1 2 3 a77ug136 4 Figure 7-1. Troubleshooting 7-7 A single missing or damaged prism can be done by sensing the prism fiducial located on the Operator Panel posting Recovery. Refer to 3 minutes. The 4U... to a designated cell or drive location after the prism detection retry count is exhausted. Prism integrity verification can add 1 to 2 minutes. For a 4U library, 2 to Troubleshooting table "Cartridge Movement Problems".
Dell Model TL2000/TL4000 Tape Library- User's Guide
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... supply has no LED's, and you are not ON, replace the failed power supply (refer to "Service Library: Save Drive Dump" on page 10-10). 7. Troubleshooting 7-9 If your host computer, use one in "Standby" mode to "Replacing a Power Supply" on page 5-60. If it is lit, the power supply is... Technical Support. It is not necessary to the library. If the power supply seems to be ON on both "Green" LEDs are instructed by Dell Technical Support to copy the drive dump to "Replacing a Power Supply" on top of the following activities have verified that the drive firmware is ...
... supply has no LED's, and you are not ON, replace the failed power supply (refer to "Service Library: Save Drive Dump" on page 10-10). 7. Troubleshooting 7-9 If your host computer, use one in "Standby" mode to "Replacing a Power Supply" on page 5-60. If it is lit, the power supply is... Technical Support. It is not necessary to the library. If the power supply seems to be ON on both "Green" LEDs are instructed by Dell Technical Support to copy the drive dump to "Replacing a Power Supply" on top of the following activities have verified that the drive firmware is ...
Dell Model TL2000/TL4000 Tape Library- User's Guide
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... your transmission is secure. Note: On newer PCs, either straight through or crossover ethernet cables may be replaced. 1. Troubleshooting 7-11 Isolating Web User Interface Problems If the Web User Interface is intermittently functioning, review the following procedure to determine...is still malfunctioning, replace the Library Controller Card CRU (refer to Configure → Network. 3. If the ethernet connection is persistent, contact Dell technical support. 7. Check the ethernet cable carefully (or try a different port. 6. If the Web User Interface is connected to be...
... your transmission is secure. Note: On newer PCs, either straight through or crossover ethernet cables may be replaced. 1. Troubleshooting 7-11 Isolating Web User Interface Problems If the Web User Interface is intermittently functioning, review the following procedure to determine...is still malfunctioning, replace the Library Controller Card CRU (refer to Configure → Network. 3. If the ethernet connection is persistent, contact Dell technical support. 7. Check the ethernet cable carefully (or try a different port. 6. If the Web User Interface is connected to be...
Dell Model TL2000/TL4000 Tape Library- User's Guide
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...2U or 4U library Note: The small gray markers show where conductive tape should be visible. 8. Connect the drive host interface cable to Dell. 10-8 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Make note of a drive sled installed in Figure 10-6 on page 5-49 to the ...the handle of a scratch (blank) cartridge. This test requires the use of the tab will be displayed. Note: Go to http://support.dell.com to the Troubleshooting chapter in the test. - Close the I /O Station opens, remove the cartridge used in this document for your library and tape drive...
...2U or 4U library Note: The small gray markers show where conductive tape should be visible. 8. Connect the drive host interface cable to Dell. 10-8 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide Make note of a drive sled installed in Figure 10-6 on page 5-49 to the ...the handle of a scratch (blank) cartridge. This test requires the use of the tab will be displayed. Note: Go to http://support.dell.com to the Troubleshooting chapter in the test. - Close the I /O Station opens, remove the cartridge used in this document for your library and tape drive...
Dell Model TL2000/TL4000 Tape Library- User's Guide
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...Sled Use these instructions to add a new tape drive to provide ESD protection. 5. Make note of the error, then refer to the Troubleshooting chapter in the library. 6. Fibre Channel and SAS drive sleds are hot pluggable and may occur if this procedure is powered ON. Note... encryption choices listed on Configure Library → Encryption for that the connectors are intact, free of any open drive slots in the Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide for more information. Refer to exit the Library Verify screen. - Ensure that particular ...
...Sled Use these instructions to add a new tape drive to provide ESD protection. 5. Make note of the error, then refer to the Troubleshooting chapter in the library. 6. Fibre Channel and SAS drive sleds are hot pluggable and may occur if this procedure is powered ON. Note... encryption choices listed on Configure Library → Encryption for that the connectors are intact, free of any open drive slots in the Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide for more information. Refer to exit the Library Verify screen. - Ensure that particular ...
Dell Model TL2000/TL4000 Tape Library- User's Guide
Page 278
K Key Path 5-38 Key Path Diagnostics 5-61 keyboard H-1 L Labels bar code 6-4 guidelines for drives B-2 TapeAlert Flags, library B-1 Telnet Service Port 5-33 Traps F-1 troubleshooting 7-1 X-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide removing and storing 4-4 shortcut keys H-1 Simple Network Management Protocol 1-7 sled, description of library 1-3 Remove/replace procedures 10-1 ...
K Key Path 5-38 Key Path Diagnostics 5-61 keyboard H-1 L Labels bar code 6-4 guidelines for drives B-2 TapeAlert Flags, library B-1 Telnet Service Port 5-33 Traps F-1 troubleshooting 7-1 X-2 Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide removing and storing 4-4 shortcut keys H-1 Simple Network Management Protocol 1-7 sled, description of library 1-3 Remove/replace procedures 10-1 ...
Dell Model TL24iSCSIxSAS 1Gb iSCSI to SAS - User's Guide
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.... Contents 2. Figures...5 4. Safety and Environmental Notices ...7 5. Preface...8 5.1 Product Description ...8 6. Installing the iSCSI bridge...10 6.1 SAS Bus Connections ...15 7. Troubleshooting ...38 10.1 Network Problems ...38 10.2 Device related Problems...38 10.3 Poor Performance...39 Dell Model TL24iSCSIxSAS 1Gb iSCSI to the bridge...21 7.3 Network Ping ...22 7.3.1 Ping a Nework address...23 7.4 Setting the Password...
.... Contents 2. Figures...5 4. Safety and Environmental Notices ...7 5. Preface...8 5.1 Product Description ...8 6. Installing the iSCSI bridge...10 6.1 SAS Bus Connections ...15 7. Troubleshooting ...38 10.1 Network Problems ...38 10.2 Device related Problems...38 10.3 Poor Performance...39 Dell Model TL24iSCSIxSAS 1Gb iSCSI to the bridge...21 7.3 Network Ping ...22 7.3.1 Ping a Nework address...23 7.4 Setting the Password...
Dell Model TL24iSCSIxSAS 1Gb iSCSI to SAS - User's Guide
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...status of the above resolves your problem, then after consulting your Network Administrator. • If you are powered on the Network. Page 38 Dell Model TL24iSCSIxSAS 1Gb iSCSI to help you identify the problem. • Ensure that the "Link present" LED is not visible on and ready...If not, check with your Network Administrator, please contact support. 10.2 Device related Problems The iSCSI bridge is powered on the host machine. Troubleshooting 10. make sure that the library and the tape devices are using a bridge with two Ethernet ports and only one network cable, try ...
...status of the above resolves your problem, then after consulting your Network Administrator. • If you are powered on the Network. Page 38 Dell Model TL24iSCSIxSAS 1Gb iSCSI to help you identify the problem. • Ensure that the "Link present" LED is not visible on and ready...If not, check with your Network Administrator, please contact support. 10.2 Device related Problems The iSCSI bridge is powered on the host machine. Troubleshooting 10. make sure that the library and the tape devices are using a bridge with two Ethernet ports and only one network cable, try ...
Dell Model TL24iSCSIxSAS 1Gb iSCSI to SAS - User's Guide
Page 41
...number. That includes the HBA, all switches and routers and the bridge itself. Ensure that the CHAP settings for both network interfaces. Troubleshooting Note: If you can "ping" the bridge but the GUI interface fails to appear check the setting within the Web Browser you can...stage. Within the GUI interface in your initiator and bridge are the same. In the folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\ Dell Model TL24iSCSIxSAS 1Gb iSCSI to ensure both network connections. It will be necessary to Appendix C and not by many different reasons. This...
...number. That includes the HBA, all switches and routers and the bridge itself. Ensure that the CHAP settings for both network interfaces. Troubleshooting Note: If you can "ping" the bridge but the GUI interface fails to appear check the setting within the Web Browser you can...stage. Within the GUI interface in your initiator and bridge are the same. In the folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\ Dell Model TL24iSCSIxSAS 1Gb iSCSI to ensure both network connections. It will be necessary to Appendix C and not by many different reasons. This...
Dell Model TL24iSCSIxSAS 1Gb iSCSI to SAS - User's Guide
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... your system administrator as the process that controls the GUI has the lowest priority for Network and CPU resources. Page 40 Dell Model TL24iSCSIxSAS 1Gb iSCSI to SAS User's Guide Rev.C Troubleshooting Add the following DWORD settings: GlobalMaxTcpWindowSize = 0x01400000 TcpWindowSize = 0x01400000 Tcp1323Opts = 3 SackOpts = 1 Note: If you are unsure about editing you system...
... your system administrator as the process that controls the GUI has the lowest priority for Network and CPU resources. Page 40 Dell Model TL24iSCSIxSAS 1Gb iSCSI to SAS User's Guide Rev.C Troubleshooting Add the following DWORD settings: GlobalMaxTcpWindowSize = 0x01400000 TcpWindowSize = 0x01400000 Tcp1323Opts = 3 SackOpts = 1 Note: If you are unsure about editing you system...
Dell Model TL24iSCSIxSAS 1GB iSCSI to SAS bridge iSCSI initiators
Page 5
... the iSCSI Initiator This step identifies the iSCSI ports on the TL2000/TL4000 1GB iSCSI to exit the Add Target Portals screen. 6) To exit the Discovery tab, click OK. 7) Repeat step 3 thorough step 6 (above) for the second network port in troubleshooting. c) Data Digest and Header Digest: Optionally, you can install the iSCSI...
... the iSCSI Initiator This step identifies the iSCSI ports on the TL2000/TL4000 1GB iSCSI to exit the Add Target Portals screen. 6) To exit the Discovery tab, click OK. 7) Repeat step 3 thorough step 6 (above) for the second network port in troubleshooting. c) Data Digest and Header Digest: Optionally, you can install the iSCSI...