Information Update
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... Owner's Manual do not apply to allow this recovery key. User interaction is not an error. This is required to secure the contents of the hard drive(s). If you replace the system board, you must supply the recovery key when you restart your system before you use encryption applications to proceed. TPM... system restart after a TPM configuration command has been entered. NOTICE: Modifying can use an encryption program, you can prevent security. Safeguarding Encrypted Data If your hard drive(s).
... Owner's Manual do not apply to allow this recovery key. User interaction is not an error. This is required to secure the contents of the hard drive(s). If you replace the system board, you must supply the recovery key when you restart your system before you use encryption applications to proceed. TPM... system restart after a TPM configuration command has been entered. NOTICE: Modifying can use an encryption program, you can prevent security. Safeguarding Encrypted Data If your hard drive(s).
Getting Started Guide
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... is opened. • Up to two 2.5-inch, internal hot-pluggable Serial Attached SCSI (SAS) or SATA hard drives. • An optional slim-line SATA DVD-ROM drive, slim-line SATA DVD-RW drive, or combination CD-RW/DVD drive (when available). System Features This section describes the major hardware and software features of your system...
... is opened. • Up to two 2.5-inch, internal hot-pluggable Serial Attached SCSI (SAS) or SATA hard drives. • An optional slim-line SATA DVD-ROM drive, slim-line SATA DVD-RW drive, or combination CD-RW/DVD drive (when available). System Features This section describes the major hardware and software features of your system...
Getting Started Guide
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...Started With Your System 11 Drives Hard drives Optical drive Flash drive Connectors Back NIC Serial USB Video Front Video USB Internal USB SD Video Video type Video memory Up to two 2.5-inch, hot-plug SAS or SATA internal drives One optional slim-line SATA DVD-ROM drive or DVD-RW drive, or combination CD-RW.../DVD drive (when available) NOTE: DVD devices are data only. External optional USB DVD External optional USB ...
...Started With Your System 11 Drives Hard drives Optical drive Flash drive Connectors Back NIC Serial USB Video Front Video USB Internal USB SD Video Video type Video memory Up to two 2.5-inch, hot-plug SAS or SATA internal drives One optional slim-line SATA DVD-ROM drive or DVD-RW drive, or combination CD-RW.../DVD drive (when available) NOTE: DVD devices are data only. External optional USB DVD External optional USB ...
Hardware Owner's Manual (PDF)
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Contents 1 About Your System 11 Other Information You May Need 11 Accessing System Features During Startup 12 Front-Panel Features and Indicators 14 Hard-Drive Indicator Codes 17 Back-Panel Features and Indicators 18 Connecting External Devices 19 Power Indicator Codes 20 NIC Indicator Codes 21 LCD Status Messages 22 Solving Problems Described by LCD Status Messages 34 Removing LCD Status Messages 34 System Messages 35 Warning Messages 45 Diagnostics Messages 45 Alert Messages 45 Contents 3
Contents 1 About Your System 11 Other Information You May Need 11 Accessing System Features During Startup 12 Front-Panel Features and Indicators 14 Hard-Drive Indicator Codes 17 Back-Panel Features and Indicators 18 Connecting External Devices 19 Power Indicator Codes 20 NIC Indicator Codes 21 LCD Status Messages 22 Solving Problems Described by LCD Status Messages 34 Removing LCD Status Messages 34 System Messages 35 Warning Messages 45 Diagnostics Messages 45 Alert Messages 45 Contents 3
Hardware Owner's Manual (PDF)
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Opening and Closing the System 70 Opening the System 71 Closing the System 71 Hard Drives 72 Removing a Drive Blank 73 Installing a Drive Blank 73 Removing a Hot-Plug Hard Drive 74 Installing a Hot-Plug Hard Drive 74 Replacing a Hard-Drive Carrier 76 Removing a Hard Drive From a Hard-Drive Carrier 76 Installing a Hard Drive Into a Drive Carrier . . . . 76 Power Supplies 77 Removing a Power Supply 78 Replacing a Power Supply 79...
Opening and Closing the System 70 Opening the System 71 Closing the System 71 Hard Drives 72 Removing a Drive Blank 73 Installing a Drive Blank 73 Removing a Hot-Plug Hard Drive 74 Installing a Hot-Plug Hard Drive 74 Replacing a Hard-Drive Carrier 76 Removing a Hard Drive From a Hard-Drive Carrier 76 Installing a Hard Drive Into a Drive Carrier . . . . 76 Power Supplies 77 Removing a Power Supply 78 Replacing a Power Supply 79...
Hardware Owner's Manual (PDF)
Page 9
... Cooling Problems 149 Troubleshooting a Fan 149 Troubleshooting System Memory 150 Troubleshooting an SD Card or Internal USB Key . . . 152 Troubleshooting an Optical Drive 153 Troubleshooting an External Tape Drive 154 Troubleshooting a Hard Drive 155 Troubleshooting a SAS Controller Daughter Card 157 Troubleshooting Expansion Cards 158 Troubleshooting the Microprocessors 160 5 Running the System Diagnostics . . . . . 161 Using...
... Cooling Problems 149 Troubleshooting a Fan 149 Troubleshooting System Memory 150 Troubleshooting an SD Card or Internal USB Key . . . 152 Troubleshooting an Optical Drive 153 Troubleshooting an External Tape Drive 154 Troubleshooting a Hard Drive 155 Troubleshooting a SAS Controller Daughter Card 157 Troubleshooting Expansion Cards 158 Troubleshooting the Microprocessors 160 5 Running the System Diagnostics . . . . . 161 Using...
Hardware Owner's Manual (PDF)
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... of whether the system has been powered on. Connects USB devices to the system. 7 Hard drives (2) 8 Optical drive (optional) One or two 2.5-inch hot plug One optional slim-line SATA DVD-ROM drive or DVD-RW drive, or combination CD-RW/DVD drive (when available). The LCD lights during normal system operation. NOTE: If the system...
... of whether the system has been powered on. Connects USB devices to the system. 7 Hard drives (2) 8 Optical drive (optional) One or two 2.5-inch hot plug One optional slim-line SATA DVD-ROM drive or DVD-RW drive, or combination CD-RW/DVD drive (when available). The LCD lights during normal system operation. NOTE: If the system...
Hardware Owner's Manual (PDF)
Page 17
... is selected for removal, the "drive being prepared for RAID hard drives. Hard-Drive Indicators 1 2 1 drive-status indicator (green and amber) 2 green drive-activity indicator Table 1-3 lists the drive indicator patterns for removal" pattern appears, followed About Your System 17 See Figure 1-2. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is off. Different patterns are displayed...
... is selected for removal, the "drive being prepared for RAID hard drives. Hard-Drive Indicators 1 2 1 drive-status indicator (green and amber) 2 green drive-activity indicator Table 1-3 lists the drive indicator patterns for removal" pattern appears, followed About Your System 17 See Figure 1-2. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is off. Different patterns are displayed...
Hardware Owner's Manual (PDF)
Page 18
..., amber, and off six seconds. by the "drive online" pattern. Drive rebuilding Blinks green slowly. Hard-Drive Indicator Patterns for RAID Condition Drive-Status Indicator Pattern Identify drive/preparing for insertion or removal" pattern. The drive-status indicator is installed, the "drive being prepared for operation" pattern appears, followed by the "drive ready for Blinks green two times per...
..., amber, and off six seconds. by the "drive online" pattern. Drive rebuilding Blinks green slowly. Hard-Drive Indicator Patterns for RAID Condition Drive-Status Indicator Pattern Identify drive/preparing for insertion or removal" pattern. The drive-status indicator is installed, the "drive being prepared for operation" pattern appears, followed by the "drive ready for Blinks green two times per...
Hardware Owner's Manual (PDF)
Page 29
... HDD ## Fault The SAS subsystem has See "Troubleshooting a determined that resides the problem persists, see in the system, but is faulty. If on a component that hard drive Hard Drive" on a component that there has page 175. been an error in PCIe configuration space "Troubleshooting at bus ##, device ##, Expansion Cards" on page 99. See "Expansion...
... HDD ## Fault The SAS subsystem has See "Troubleshooting a determined that resides the problem persists, see in the system, but is faulty. If on a component that hard drive Hard Drive" on a component that there has page 175. been an error in PCIe configuration space "Troubleshooting at bus ##, device ##, Expansion Cards" on page 99. See "Expansion...
Hardware Owner's Manual (PDF)
Page 30
...LCD Status Messages (continued) Code Text Causes Corrective Actions E1811 HDD ## Rbld Abrt The specified hard drive has See "Troubleshooting a experienced a rebuild abort. E1812 HDD ## Removed The specified hard drive has Information only. E1914 DRAC5 Conn2 Cbl DRAC 5 cable is missing, preventing the card(s)....problem persists, replace cable. "Installing a RAC Card" on page 84. E1A1C LOM Mezz Missing LOM daughter card is missing. Hard Drive" on page 84. been removed from powering on page 175. 30 About Your System See disconnected. See "SAS Controller Daughter Card...
...LCD Status Messages (continued) Code Text Causes Corrective Actions E1811 HDD ## Rbld Abrt The specified hard drive has See "Troubleshooting a experienced a rebuild abort. E1812 HDD ## Removed The specified hard drive has Information only. E1914 DRAC5 Conn2 Cbl DRAC 5 cable is missing, preventing the card(s)....problem persists, replace cable. "Installing a RAC Card" on page 84. E1A1C LOM Mezz Missing LOM daughter card is missing. Hard Drive" on page 84. been removed from powering on page 175. 30 About Your System See disconnected. See "SAS Controller Daughter Card...
Hardware Owner's Manual (PDF)
Page 39
.... System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no operating system on your operating system documentation. If necessary, install the operating system on hard drive. faulty or improperly installed expansion card(s). About Your System 39 No boot sector on page 155...
.... System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no operating system on your operating system documentation. If necessary, install the operating system on hard drive. faulty or improperly installed expansion card(s). About Your System 39 No boot sector on page 155...
Hardware Owner's Manual (PDF)
Page 41
...NVRAM_CLR jumper and reboot the system. Read fault Requested sector not found The operating system cannot Replace the USB medium or read from the hard drive or device. See the disk, or the requested "Troubleshooting a USB sector is installed in your system. Ensure that the USB USB device..., the system could or hard drive cables are connected, and that the RAC cables are not find a particular sector on page 155 for jumper location. incorrect card in the ...
...NVRAM_CLR jumper and reboot the system. Read fault Requested sector not found The operating system cannot Replace the USB medium or read from the hard drive or device. See the disk, or the requested "Troubleshooting a USB sector is installed in your system. Ensure that the USB USB device..., the system could or hard drive cables are connected, and that the RAC cables are not find a particular sector on page 155 for jumper location. incorrect card in the ...
Hardware Owner's Manual (PDF)
Page 42
... or faulty chip. See "Troubleshooting System Memory" on page 147. 42 About Your System Sector not found Faulty hard drive, USB Seek error device, or. See "Troubleshooting System Memory" on page 155 for the appropriate drive(s) installed in your system. Time-of Memory has been added or system memory has removed or a memory...
... or faulty chip. See "Troubleshooting System Memory" on page 147. 42 About Your System Sector not found Faulty hard drive, USB Seek error device, or. See "Troubleshooting System Memory" on page 155 for the appropriate drive(s) installed in your system. Time-of Memory has been added or system memory has removed or a memory...
Hardware Owner's Manual (PDF)
Page 43
...Warning: A fatal A fatal system error occurred Check the SEL for error has caused and caused the system to information that came with your hard drive. section in "Troubleshooting Your System" on page 137 for a possible fault. TPM failure A Trusted Platform Module See "Getting Help" on... page 125. Faulty or improperly seated memory module(s). during POST, but no utility the boot hard drive. See "System Battery" on (TPM) function has failed. system. See the Please check the applicable troubleshooting system event log! See the...
...Warning: A fatal A fatal system error occurred Check the SEL for error has caused and caused the system to information that came with your hard drive. section in "Troubleshooting Your System" on page 137 for a possible fault. TPM failure A Trusted Platform Module See "Getting Help" on... page 125. Faulty or improperly seated memory module(s). during POST, but no utility the boot hard drive. See "System Battery" on (TPM) function has failed. system. See the Please check the applicable troubleshooting system event log! See the...
Hardware Owner's Manual (PDF)
Page 44
... reduced functionality. Ensure that the memory modules are installed in this table, see "Troubleshooting System Memory" on page 143, assembly, hard drive, or hard- Card or Internal USB Key" on page 152, and "Troubleshooting a Hard Drive" on page 175. For Invalid memory configuration. found on page 114. See "General Memory Module Installation Guidelines" on CPUn...
... reduced functionality. Ensure that the memory modules are installed in this table, see "Troubleshooting System Memory" on page 143, assembly, hard drive, or hard- Card or Internal USB Key" on page 152, and "Troubleshooting a Hard Drive" on page 175. For Invalid memory configuration. found on page 114. See "General Memory Module Installation Guidelines" on CPUn...
Hardware Owner's Manual (PDF)
Page 45
..., fan, and power conditions. Warning messages usually interrupt the task and require you to respond before you format a hard drive, a message will warn you that section for obtaining technical assistance. For more information, see the documentation that accompanied the operating ... messages are not covered in that you may result. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on the hard drive. About Your System 45 Warning Messages A warning message alerts you to a possible problem and prompts you to respond by either the application or...
..., fan, and power conditions. Warning messages usually interrupt the task and require you to respond before you format a hard drive, a message will warn you that section for obtaining technical assistance. For more information, see the documentation that accompanied the operating ... messages are not covered in that you may result. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on the hard drive. About Your System 45 Warning Messages A warning message alerts you to a possible problem and prompts you to respond by either the application or...
Hardware Owner's Manual (PDF)
Page 50
... order in which the system searches the hard drives during system startup. See support.dell.com for a USB flash drive. Floppy allows the USB flash drive to configure the system's integrated devices. Displays a screen to act as a removal diskette drive. See Table 2-3. Available options can include the diskette drive, CD drive, hard drives, and network. If you have installed a RAC...
... order in which the system searches the hard drives during system startup. See support.dell.com for a USB flash drive. Floppy allows the USB flash drive to configure the system's integrated devices. Displays a screen to act as a removal diskette drive. See Table 2-3. Available options can include the diskette drive, CD drive, hard drives, and network. If you have installed a RAC...
Hardware Owner's Manual (PDF)
Page 65
Installing System Components This section describes how to install the following system components: • Front bezel • Hard drives and hard-drive carriers • Power supplies • Internal SD card • System fans • SAS controller daughter card • RAID battery • Internal USB memory key • ...
Installing System Components This section describes how to install the following system components: • Front bezel • Hard drives and hard-drive carriers • Power supplies • Internal SD card • System fans • SAS controller daughter card • RAID battery • Internal USB memory key • ...
Hardware Owner's Manual (PDF)
Page 67
... 15 14 1 SAS controller daughter card 3 memory modules (up to 16) 5 cooling shrouds (3) 7 power supplies (1 or 2) 9 RAC daughter card 11 heatsinks/microprocessors (2) 13 slimline optical drive (optional) 15 RAID battery (optional battery- cached SAS RAID controller only) 17 control panel 10 11 12 13 2 sideplane 4 hot-pluggable power supply cooling fans... (2) 6 riser 2 (PCIe slots 3 and 4) 8 LOM daughter card 10 riser 1 (PCIe slots 1 and 2) 12 hot-pluggable processor fans (4) 14 SAS/SATA backplane 16 SAS or SATA hard drives (1 or 2) Installing System Components 67
... 15 14 1 SAS controller daughter card 3 memory modules (up to 16) 5 cooling shrouds (3) 7 power supplies (1 or 2) 9 RAC daughter card 11 heatsinks/microprocessors (2) 13 slimline optical drive (optional) 15 RAID battery (optional battery- cached SAS RAID controller only) 17 control panel 10 11 12 13 2 sideplane 4 hot-pluggable power supply cooling fans... (2) 6 riser 2 (PCIe slots 3 and 4) 8 LOM daughter card 10 riser 1 (PCIe slots 1 and 2) 12 hot-pluggable processor fans (4) 14 SAS/SATA backplane 16 SAS or SATA hard drives (1 or 2) Installing System Components 67