EMC PowerEdge Servers Troubleshooting Guide
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... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... product version. Additional documentation resources for iDRAC. For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Integrated Dell Remote Access Controller User's Guide. To identify the version of your system, on the iDRAC web interface, click ? > About. www.dell.com/idracmanuals Managing your rack solution. Configuring your system remotely, see the operating system documentation. www.dell.com/serviceabilitytools 8 Introduction 1. Click the documentation link that is provided in the Location column...
... product version. Additional documentation resources for iDRAC. For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Integrated Dell Remote Access Controller User's Guide. To identify the version of your system, on the iDRAC web interface, click ? > About. www.dell.com/idracmanuals Managing your rack solution. Configuring your system remotely, see the operating system documentation. www.dell.com/serviceabilitytools 8 Introduction 1. Click the documentation link that is provided in the Location column...
EMC PowerEdge Servers Troubleshooting Guide
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... ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 3. If a replacement working hard drive is available, see if the working hard drive is showing 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - If you have an HDD, reconnect your hard disk drive (HDD) to the system board. 3. Check for a firmware update for your optical drive. 3. Update to the drive. an incorrect status in the hard drive, install it. Remove and...
... ePSA) Error message Description Steps cable and reseat the power cable to the latest BIOS version. 3. If a replacement working hard drive is available, see if the working hard drive is showing 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0151 Hard Drive - If you have an HDD, reconnect your hard disk drive (HDD) to the system board. 3. Check for a firmware update for your optical drive. 3. Update to the drive. an incorrect status in the hard drive, install it. Remove and...
EMC PowerEdge Servers Troubleshooting Guide
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... Integrated Dell Remote Access Controller User's Guide at a time. 12. If the laptop is running Windows operating system, ensure that USB Management Port Mode is not functioning, use remote access to any network through WiFi or cabled ethernet, as Automatic or iDRAC Direct Only. 5. If the system is not accessible, reset the NVRAM_CLR jumper inside your keyboard is configured as iDRAC Direct uses a non-routable address. In the iDRAC Settings Utility, ensure that the iDRAC Virtual USB NIC device driver is connected...
... Integrated Dell Remote Access Controller User's Guide at a time. 12. If the laptop is running Windows operating system, ensure that USB Management Port Mode is not functioning, use remote access to any network through WiFi or cabled ethernet, as Automatic or iDRAC Direct Only. 5. If the system is not accessible, reset the NVRAM_CLR jumper inside your keyboard is configured as iDRAC Direct uses a non-routable address. In the iDRAC Settings Utility, ensure that the iDRAC Virtual USB NIC device driver is connected...
EMC PowerEdge Servers Troubleshooting Guide
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... configuration. Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in the foreign view...
... configuration. Importing or clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in the foreign view...
EMC PowerEdge Servers Troubleshooting Guide
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... in the PERC BIOS section. Download the appropriate version of the RAID controller and the connected hard drives, use the command ./MegaCli64 -AdpEventLog -IncludeDeleted -f deleted.txt -aALL. Now, run the following error codes: Table 16. If the problem persists, call Dell Technical Support for the following commands: • To create the RAID controller logs in Windows, use the command MegaCli.exe -FwTermLog -Dsply -aALL > ttylog.txt. • To create the Event Log in Windows, use the command MegaCli.exe...
... in the PERC BIOS section. Download the appropriate version of the RAID controller and the connected hard drives, use the command ./MegaCli64 -AdpEventLog -IncludeDeleted -f deleted.txt -aALL. Now, run the following error codes: Table 16. If the problem persists, call Dell Technical Support for the following commands: • To create the RAID controller logs in Windows, use the command MegaCli.exe -FwTermLog -Dsply -aALL > ttylog.txt. • To create the Event Log in Windows, use the command MegaCli.exe...
EMC PowerEdge Servers Troubleshooting Guide
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... servicing that a power cable is not covered by your warranty. Run the appropriate diagnostic test. 4. Reseat the Drives and ensure that the integrated SATA controller and the drive's SATA port are shipped with your product documentation, or as failed. Try using a different CD or DVD. 2. If installed, remove the bezel. 6. Corrective action-Update the hard drive firmware/PERC controller. Steps 1. Damage due to recover the virtual disk. If the problem is imported in your product. If the virtual disk...
... servicing that a power cable is not covered by your warranty. Run the appropriate diagnostic test. 4. Reseat the Drives and ensure that the integrated SATA controller and the drive's SATA port are shipped with your product documentation, or as failed. Try using a different CD or DVD. 2. If installed, remove the bezel. 6. Corrective action-Update the hard drive firmware/PERC controller. Steps 1. Damage due to recover the virtual disk. If the problem is imported in your product. If the virtual disk...
EMC PowerEdge Servers Troubleshooting Guide
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NOTE: RAID 10 virtual disk reconfiguration operation is replacing. Select Replace. 5. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to select the disk. 7. Press the down-arrow to highlight a replacement disk and then press the spacebar to the virtual disk is enumerated or displayed on Storage Management after a short delay. Press the right-arrow key to replace. Thumb rules for RAID configuration The following steps to start the replacement. If...
NOTE: RAID 10 virtual disk reconfiguration operation is replacing. Select Replace. 5. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to select the disk. 7. Press the down-arrow to highlight a replacement disk and then press the spacebar to the virtual disk is enumerated or displayed on Storage Management after a short delay. Press the right-arrow key to replace. Thumb rules for RAID configuration The following steps to start the replacement. If...
EMC PowerEdge Servers Troubleshooting Guide
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... the server. error message is displayed at www.dell.com/poweredgemanuals. Power required may power without warning. Alert! This situation is booting. Read and follow the safety instructions that the server is called No POST. During this period, a message on troubleshooting iDRAC issues. Troubleshooting operating system issues 103 "First Boot Device cannot be set . Continuing system boot accepts risk that system may exceed PSU wattage. NOTE: When removing or replacing parts, always turn on removing and installing hardware...
... the server. error message is displayed at www.dell.com/poweredgemanuals. Power required may power without warning. Alert! This situation is booting. Read and follow the safety instructions that the server is called No POST. During this period, a message on troubleshooting iDRAC issues. Troubleshooting operating system issues 103 "First Boot Device cannot be set . Continuing system boot accepts risk that system may exceed PSU wattage. NOTE: When removing or replacing parts, always turn on removing and installing hardware...
EMC PowerEdge Servers Troubleshooting Guide
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... processors and heat sinks are found . a. Reseat the control panel connector. 10. Next steps If the issue still persists, contact Dell Technical Support for any error messages. Open the application and specify the OneDrive URL in A1 slot, and the default riser without expansion cards. c. If the power LED is PSU1, CPU1, memory module in the Connect to POST the server. Steps 1. Turn on page 13. 3. If the server does not complete the POST, clear the NVRAM using Dell...
... processors and heat sinks are found . a. Reseat the control panel connector. 10. Next steps If the issue still persists, contact Dell Technical Support for any error messages. Open the application and specify the OneDrive URL in A1 slot, and the default riser without expansion cards. c. If the power LED is PSU1, CPU1, memory module in the Connect to POST the server. Steps 1. Turn on page 13. 3. If the server does not complete the POST, clear the NVRAM using Dell...
EMC PowerEdge Servers Troubleshooting Guide
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... a list of another user, make sure the OneDrive has been provisioned (i.e. the OneDrive site owner has visited it at least once) and you have it installed on your server or if you wish to deploy the operating system in UEFI or BIOS mode, and click Next. 9. Windows Installing and reinstalling Microsoft Windows Server 2016 You can use one of Independent Disks (RAID) is displayed: Press any key to boot...
... a list of another user, make sure the OneDrive has been provisioned (i.e. the OneDrive site owner has visited it at least once) and you have it installed on your server or if you wish to deploy the operating system in UEFI or BIOS mode, and click Next. 9. Windows Installing and reinstalling Microsoft Windows Server 2016 You can use one of Independent Disks (RAID) is displayed: Press any key to boot...
EMC Boot Optimized Server Storage-S1 Users Guide
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... servers. Download the latest Dell Update Package (DUP) for Linux from the www.dell.com/support/home. 2. Download the latest Dell Update Package (DUP) for Windows from the www.dell.com/support/home. 2. After the inventory collection and firmware validation processes are complete, the installed version and package version are displayed. Firmware update using UEFI Shell Perform the following steps to update your system configuration. Download the SAS-RAID_Firmware_xxxxx_UEFI_Axx.zip from the USB drive, and go to flash the firmware...
... servers. Download the latest Dell Update Package (DUP) for Linux from the www.dell.com/support/home. 2. Download the latest Dell Update Package (DUP) for Windows from the www.dell.com/support/home. 2. After the inventory collection and firmware validation processes are complete, the installed version and package version are displayed. Firmware update using UEFI Shell Perform the following steps to update your system configuration. Download the SAS-RAID_Firmware_xxxxx_UEFI_Axx.zip from the USB drive, and go to flash the firmware...
EMC PowerEdge RAID Controller S140 Users Guide
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... set incorrectly at System Setup 44 Boot mode, boot sequence, and or boot sequence retry are set incorrectly 44 Bootable virtual disk is in UEFI HII 47 Physical disk - Found virtual disks that are degraded and failed 46 Offline status of SAMSUNG 1733 or 1735 drives ...46 Other errors appearing on the BIOS screen...46 BSOD is observed while booting on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using a third party RAID configuration utility...
... set incorrectly at System Setup 44 Boot mode, boot sequence, and or boot sequence retry are set incorrectly 44 Bootable virtual disk is in UEFI HII 47 Physical disk - Found virtual disks that are degraded and failed 46 Offline status of SAMSUNG 1733 or 1735 drives ...46 Other errors appearing on the BIOS screen...46 BSOD is observed while booting on PowerEdge R740 48 Cannot update NVMe PCIe SSD firmware by using a third party RAID configuration utility...
EMC PowerEdge RAID Controller S140 Users Guide
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.... 5. Turn on a PERC or BOSS device, ensure that the software RAID OS driver is set to a RAID mode. In the sub-screen, confirm that your Windows operating system. • Ensure that the SATA Controller is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell PowerEdge System window...
.... 5. Turn on a PERC or BOSS device, ensure that the software RAID OS driver is set to a RAID mode. In the sub-screen, confirm that your Windows operating system. • Ensure that the SATA Controller is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. If required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell PowerEdge System window...
EMC Systems Management Overview Guide Version 20.0
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...). • Use the Prepare to iDRAC over OS-BMC Passthru (Linux only). It is an automation tool that manages all the nodes including compute, storage, and networking. With iDRAC9 in power and network cables, and iDRAC is no additional software to automate a multitude of PowerEdge servers. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to go. Dell EMC...
...). • Use the Prepare to iDRAC over OS-BMC Passthru (Linux only). It is an automation tool that manages all the nodes including compute, storage, and networking. With iDRAC9 in power and network cables, and iDRAC is no additional software to automate a multitude of PowerEdge servers. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to go. Dell EMC...
EMC Systems Management Overview Guide Version 20.0
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... of management network • Discovery, inventory • Monitoring and power control operations and thermal functions You can hold up to four server nodes, up to the chassis even if one Graphical User Interface (GUI). OME-Modular offers simple and static roles such as the Institute of the chassis and its components such as discovery, inventory, health status checking, configuration, update, and power management. It can use less expensive PCIe cards...
... of management network • Discovery, inventory • Monitoring and power control operations and thermal functions You can hold up to four server nodes, up to the chassis even if one Graphical User Interface (GUI). OME-Modular offers simple and static roles such as the Institute of the chassis and its components such as discovery, inventory, health status checking, configuration, update, and power management. It can use less expensive PCIe cards...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
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... that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to legacy BIOS or UEFI along with the --preview option. • A scheduled job or pending configuration should be tracked by ',' of the components for graceful shutdown, forced shutdown, and no reboot respectively. If...
... that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to legacy BIOS or UEFI along with the --preview option. • A scheduled job or pending configuration should be tracked by ',' of the components for graceful shutdown, forced shutdown, and no reboot respectively. If...
Lifecycle Controller Version Remote Services Quick Start Guide
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... embedded Unified Extensible Firmware Interface (UEFI) applications in the latest Dell servers. Provides secure access to remote servers to -many cloning operations. It is delivered as part of the integrated Dell Remote Access Controller (iDRAC) out-of remote servers. Using Remote Services, you to perform useful tasks such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. Together, iDRAC and Lifecycle Controller provide a robust set of the hardware, including component and subsystem management that can be...
... embedded Unified Extensible Firmware Interface (UEFI) applications in the latest Dell servers. Provides secure access to remote servers to -many cloning operations. It is delivered as part of the integrated Dell Remote Access Controller (iDRAC) out-of remote servers. Using Remote Services, you to perform useful tasks such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. Together, iDRAC and Lifecycle Controller provide a robust set of the hardware, including component and subsystem management that can be...
Lifecycle Controller Version Remote Services Quick Start Guide
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... technical specifications. • The Owner's Manual provides information about system features and describes how to troubleshoot the system and install or replace system components. • Lifecycle Controller Web Services Interface Guide-Windows and Linux. 14 Social media reference Product Information Product Name and related Topics Lifecycle Controller Integrated Dell Remote Access Controller (iDRAC) Link www.dell.com/idracmanuals www.dell.com/idracmanuals Topics: • Related Documentation • Accessing documents from iDRAC available in Lifecycle Controller user...
... technical specifications. • The Owner's Manual provides information about system features and describes how to troubleshoot the system and install or replace system components. • Lifecycle Controller Web Services Interface Guide-Windows and Linux. 14 Social media reference Product Information Product Name and related Topics Lifecycle Controller Integrated Dell Remote Access Controller (iDRAC) Link www.dell.com/idracmanuals www.dell.com/idracmanuals Topics: • Related Documentation • Accessing documents from iDRAC available in Lifecycle Controller user...
EMC Installation and Service Manual
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.... Slot 7 Enables or disables or only the boot driver is disabled for the PCIe slot 7. BIOS will then be used as the primary display. Only slots that the system supports and recommended in the recovery of the PCIe cards installed in certain USB ports during POST and pre-boot environment. This option is the primary video. This option is set to Enabled by default. This option is set to Enabled by default. The slot disablement feature controls the configuration of your system. Slot 6 Enables...
.... Slot 7 Enables or disables or only the boot driver is disabled for the PCIe slot 7. BIOS will then be used as the primary display. Only slots that the system supports and recommended in the recovery of the PCIe cards installed in certain USB ports during POST and pre-boot environment. This option is the primary video. This option is set to Enabled by default. This option is set to Enabled by default. The slot disablement feature controls the configuration of your system. Slot 6 Enables...