EMC PowerEdge Servers Troubleshooting Guide
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Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
EMC PowerEdge Servers Troubleshooting Guide
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or its subsidiaries. Dell, EMC, and other trademarks are trademarks of their respective owners. Other trademarks may be trademarks of Dell Inc. All rights reserved. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of data and tells you how to hardware or loss of your product. CAUTION: A CAUTION indicates either potential damage to avoid the problem. or its subsidiaries. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc.
or its subsidiaries. Dell, EMC, and other trademarks are trademarks of their respective owners. Other trademarks may be trademarks of Dell Inc. All rights reserved. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of data and tells you how to hardware or loss of your product. CAUTION: A CAUTION indicates either potential damage to avoid the problem. or its subsidiaries. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc.
EMC PowerEdge Servers Troubleshooting Guide
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......94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death...
......94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable...99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death...
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys ... drives in Windows OS 112 Symptoms...113 Linux...113 FAQs...113 Symptoms...113 Installing operating system through various methods...113 Chapter 7: Getting help...115 Contacting Dell EMC...115 Download the drivers and firmware...115 Locating Service Tag of your system...116 6 Contents
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... 58433-3 or equivalent • Wire-stripper pliers to perform troubleshooting tasks on issues that might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is needed only if your system. To view...; Recommended tools • Documentation resources • Safety instructions Audience The information in the documentation resources table: • From the Dell EMC support site: Introduction 7 Recommended tools Lists the basic tools and equipment necessary to remove insulation from size 10 AWG solid or stranded...
... 58433-3 or equivalent • Wire-stripper pliers to perform troubleshooting tasks on issues that might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is needed only if your system. To view...; Recommended tools • Documentation resources • Safety instructions Audience The information in the documentation resources table: • From the Dell EMC support site: Introduction 7 Recommended tools Lists the basic tools and equipment necessary to remove insulation from size 10 AWG solid or stranded...
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... documentation resources for iDRAC. For information about installing, using Dell SupportAssist, see the Dell OpenManage Systems Management Overview Guide. For information about systems management software offered by Dell, see the Dell EMC SupportAssist Enterprise User's Guide. www.dell.com/serviceabilitytools 8 Introduction www.dell.com/idracmanuals Managing your system. 3. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about...
... documentation resources for iDRAC. For information about installing, using Dell SupportAssist, see the Dell OpenManage Systems Management Overview Guide. For information about systems management software offered by Dell, see the Dell EMC SupportAssist Enterprise User's Guide. www.dell.com/serviceabilitytools 8 Introduction www.dell.com/idracmanuals Managing your system. 3. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about...
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...1. Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - The diagnostics test your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case...to select System Utilities → Hardware Diagnostics. PSA/ePSA Diagnostics Run the Embedded System Diagnostics (ePSA) if your Dell EMC server, storage, and networking devices. The following benefits: • Automated issue detection - PSA and ePSA Diagnostics ...
...1. Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - The diagnostics test your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. • Automated case...to select System Utilities → Hardware Diagnostics. PSA/ePSA Diagnostics Run the Embedded System Diagnostics (ePSA) if your Dell EMC server, storage, and networking devices. The following benefits: • Automated issue detection - PSA and ePSA Diagnostics ...
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Read and follow the safety instructions that is not authorized by Dell is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Turn off the system and attached ...7. See the Using system diagnostics section. If the tests fail, see the Getting help section. 14. For each expansion card is not hot-pluggable. 1. Solution: Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on the VD Mgmt screen. Importing or clearing foreign configurations using...
Read and follow the safety instructions that is not authorized by Dell is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Turn off the system and attached ...7. See the Using system diagnostics section. If the tests fail, see the Getting help section. 14. For each expansion card is not hot-pluggable. 1. Solution: Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on the VD Mgmt screen. Importing or clearing foreign configurations using...
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Messages are any of the Dell EMC systems management solutions. CAUTION: If there are displayed notifying you that... is strongly advised that you are not supported on a controller icon. 2. To confirm that is working correctly The PowerEdge RAID Controller (PERC) family of power outages. To clear the static build-up in the system. A message is...exists. If you choose to retain the cache, a message is displayed to discard the cache on H310 The PowerEdge RAID Controller H310 does not support HDD size more information about reconfiguration of the virtual disk. For more than...
Messages are any of the Dell EMC systems management solutions. CAUTION: If there are displayed notifying you that... is strongly advised that you are not supported on a controller icon. 2. To confirm that is working correctly The PowerEdge RAID Controller (PERC) family of power outages. To clear the static build-up in the system. A message is...exists. If you choose to retain the cache, a message is displayed to discard the cache on H310 The PowerEdge RAID Controller H310 does not support HDD size more information about reconfiguration of the virtual disk. For more than...
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... going Offline, a rebuild operation starts automatically after the configuration is not resolved, refer to Troubleshooting Hard drives section in the Dell EMC PowerEdge Servers Troubleshooting Guide. If the problem is imported. If the virtual disk has gone directly to the Offline state due to.... 6. 2. press to perform a manual rebuild of multiple physical disks. 8. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to enter the BIOS configuration utility. Reseat the Drives and ensure that all the drives are offline or missing...
... going Offline, a rebuild operation starts automatically after the configuration is not resolved, refer to Troubleshooting Hard drives section in the Dell EMC PowerEdge Servers Troubleshooting Guide. If the problem is imported. If the virtual disk has gone directly to the Offline state due to.... 6. 2. press to perform a manual rebuild of multiple physical disks. 8. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to enter the BIOS configuration utility. Reseat the Drives and ensure that all the drives are offline or missing...
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... the registry back-up of the cluster. Next steps Proceed with the value "0x1" in the registry path "HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Control\StorPort\QoSFlags" on Dell Servers which are part of existing registry , refer https://support.microsoft.com/en-in/help/322756/how-to-back-upand-restore-the-registry-in the... enablement. Create a registry key (Reg_DWORD) with the setup as cluster nodes with external Storage enclosures attached for Windows Server 2019 3. If the issue persists, contact Dell EMC Global Technical Support for further assistance.
... the registry back-up of the cluster. Next steps Proceed with the value "0x1" in the registry path "HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Control\StorPort\QoSFlags" on Dell Servers which are part of existing registry , refer https://support.microsoft.com/en-in/help/322756/how-to-back-upand-restore-the-registry-in the... enablement. Create a registry key (Reg_DWORD) with the setup as cluster nodes with external Storage enclosures attached for Windows Server 2019 3. If the issue persists, contact Dell EMC Global Technical Support for further assistance.
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... On Microsoft Windows Server and Microsoft Hyper-V Server • Installing Systems Management Software On VMware ESXi • Processor TEMP error • PowerEdge T130, R230, R330, and T330 servers may report a critical error during scheduled warm reboots • SSD is not detected • ...offers embedded tools, console integration, and simplified remote access. ○ Express for 600 series and above. It can be used on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support ...
... On Microsoft Windows Server and Microsoft Hyper-V Server • Installing Systems Management Software On VMware ESXi • Processor TEMP error • PowerEdge T130, R230, R330, and T330 servers may report a critical error during scheduled warm reboots • SSD is not detected • ...offers embedded tools, console integration, and simplified remote access. ○ Express for 600 series and above. It can be used on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 • JAVA support ...
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..., contact your intervention. Type the IP Address Properties-IP Address, Subnet Mask, Default Gateway, and DNS Address. You can also assign more information, see the Dell EMC OpenManage Software Support Matrix available on this information, contact your network administrator. 7. If you want to assign a hot spare to spun up. NOTE: When deleting...
..., contact your intervention. Type the IP Address Properties-IP Address, Subnet Mask, Default Gateway, and DNS Address. You can also assign more information, see the Dell EMC OpenManage Software Support Matrix available on this information, contact your network administrator. 7. If you want to assign a hot spare to spun up. NOTE: When deleting...
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... configure RAID using operating system deployment wizard You can configure RAID using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the screen, complete the RAID...click Next. • The storage controllers available for each controller and lower-level storage components. For more information, see the Dell EMC OpenManage Software Support Matrix available on the previous controller, but if the virtual disk is using three physical disks, then the RAID...
... configure RAID using operating system deployment wizard You can configure RAID using RAID configuration at the preferred RAID level, watch the Dell Lifecycle Controller RAID configuration video on YouTube https://www.youtube.com/watch?v=JFPmeHNENV4 Foreign drivers on the screen, complete the RAID...click Next. • The storage controllers available for each controller and lower-level storage components. For more information, see the Dell EMC OpenManage Software Support Matrix available on the previous controller, but if the virtual disk is using three physical disks, then the RAID...
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...USB, or DVD or from another interface. Citrix XenServer 3. Which are the operating systems supported on specific PowerEdge servers, see En.community.dell.com/techcenter/extras/m/ white_papers/20440526 Why am I unable to update firmware This topic describes some of the interfaces...for the firmware, if available, to check for your system and components. For detailed information about supported operating systems on Dell EMC PowerEdge servers Dell EMC PowerEdge servers are unable to update iDRAC itself, try the following: • Ensure that the correct virtual drive (VD) ...
...USB, or DVD or from another interface. Citrix XenServer 3. Which are the operating systems supported on specific PowerEdge servers, see En.community.dell.com/techcenter/extras/m/ white_papers/20440526 Why am I unable to update firmware This topic describes some of the interfaces...for the firmware, if available, to check for your system and components. For detailed information about supported operating systems on Dell EMC PowerEdge servers Dell EMC PowerEdge servers are unable to update iDRAC itself, try the following: • Ensure that the correct virtual drive (VD) ...
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... running specific server roles that you want to install on the Microsoft Windows or Linux system. NOTE: Use the Dell EMC OpenManage Systems Management Tools and Documentation software to perform an unattended and scripted silent installation of operating systems currently supported.... example, the Explorer shell is the supported ESXi version. Server Administrator is the command prompt. Alternately, you insert the Dell EMC OpenManage Systems Management Tools and Documentation software. Server management software issues 97 For more information, see the Downloading the drivers ...
... running specific server roles that you want to install on the Microsoft Windows or Linux system. NOTE: Use the Dell EMC OpenManage Systems Management Tools and Documentation software to perform an unattended and scripted silent installation of operating systems currently supported.... example, the Explorer shell is the supported ESXi version. Server Administrator is the command prompt. Alternately, you insert the Dell EMC OpenManage Systems Management Tools and Documentation software. Server management software issues 97 For more information, see the Downloading the drivers ...
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... a critical error during garbage collection and the higher free space resulting on your system. https://www.dell.com/support/home/us/en/04/product-support/product/poweredge-t130/drivers SSD is not detected About this task OpenManage Essentials does not recognize the server. For ... Certain operating systems support the TRIM function, which are supported for discovery and inventory. Dell enterprise drives which translates deleted files to as TRIM, for subsequent Dell SSD offerings. Dell EMC recommends that it no longer needs data in the Hardware System event logs, the Lifecycle...
... a critical error during garbage collection and the higher free space resulting on your system. https://www.dell.com/support/home/us/en/04/product-support/product/poweredge-t130/drivers SSD is not detected About this task OpenManage Essentials does not recognize the server. For ... Certain operating systems support the TRIM function, which are supported for discovery and inventory. Dell enterprise drives which translates deleted files to as TRIM, for subsequent Dell SSD offerings. Dell EMC recommends that it no longer needs data in the Hardware System event logs, the Lifecycle...
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... Screen of -authenticity-coa-label-located-on a Dell PowerEdge server. lang=en#LCC NOTE: Update all the driver version to OneDrive for Business using Dell Migration Suite for further assistance. Corrective action: The link below describes the location of the licenses on Dell EMC PowerEdge servers: http://en.community.dell.com/techcenter/b/ techcenter/archive/2015/04/01...
... Screen of -authenticity-coa-label-located-on a Dell PowerEdge server. lang=en#LCC NOTE: Update all the driver version to OneDrive for Business using Dell Migration Suite for further assistance. Corrective action: The link below describes the location of the licenses on Dell EMC PowerEdge servers: http://en.community.dell.com/techcenter/b/ techcenter/archive/2015/04/01...
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... In the LifeCycle Controller window, click the appropriate option if you want to your system by using Windows updates or by using Dell LifeCycle Controller About this task To install Microsoft Windows Server for Language, Time and Currency Format, and Keyboard or Input Method. ... the following methods to reinstall it: • Install Windows Server 2016 by using the Dell LifeCycle Controller • Installing the Operating System using the Windows Server 2016 Media NOTE: Dell EMC highly recommends that you do not have administrator permissions granted either by using the Set-SPOUser...
... In the LifeCycle Controller window, click the appropriate option if you want to your system by using Windows updates or by using Dell LifeCycle Controller About this task To install Microsoft Windows Server for Language, Time and Currency Format, and Keyboard or Input Method. ... the following methods to reinstall it: • Install Windows Server 2016 by using the Dell LifeCycle Controller • Installing the Operating System using the Windows Server 2016 Media NOTE: Dell EMC highly recommends that you do not have administrator permissions granted either by using the Set-SPOUser...
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...-related software change 3. Resolution This is updated with latest version of the cng.sys . 2. Corruption in operating systems pre-installed by Dell EMC but the version did not match. However, the iDRAC and HBA330 BIOS displays all disks and backplanes as working fine. If this issue... again, contact the Dell Technical Support. Errors occurred when inserting the license key. Hardware conflict after Windows is required for Storage Spaces Direct. Perform general ...
...-related software change 3. Resolution This is updated with latest version of the cng.sys . 2. Corruption in operating systems pre-installed by Dell EMC but the version did not match. However, the iDRAC and HBA330 BIOS displays all disks and backplanes as working fine. If this issue... again, contact the Dell Technical Support. Errors occurred when inserting the license key. Hardware conflict after Windows is required for Storage Spaces Direct. Perform general ...