EMC PowerEdge Servers Troubleshooting Guide
Page 4
... support NVME PCIe drives 49 12 Gbps hard drive does not support in SAS 6ir RAID controllers 49 Hard drives cannot be added to the existing RAID 10 Array 50 PERC battery discharging...50 PERC battery failure message is displayed in ESM log 51 Creating non-raid disks for storage purpose...52 Firmware or Physical disks out-of-date...52 Cannot boot to Windows due to foreign configuration 52 Offline or missing virtual drives with preserved cache error message 52 Expanding RAID array...
... support NVME PCIe drives 49 12 Gbps hard drive does not support in SAS 6ir RAID controllers 49 Hard drives cannot be added to the existing RAID 10 Array 50 PERC battery discharging...50 PERC battery failure message is displayed in ESM log 51 Creating non-raid disks for storage purpose...52 Firmware or Physical disks out-of-date...52 Cannot boot to Windows due to foreign configuration 52 Offline or missing virtual drives with preserved cache error message 52 Expanding RAID array...
EMC PowerEdge Servers Troubleshooting Guide
Page 5
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
Page 18
... Code Lookup page at qrl.dell.com 18 Running diagnostics Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - SupportAssist monitors your system does not boot. The diagnostics test your device. A Dell EMC Technical Support agent contacts you about SupportAssist, go to troubleshoot the issue. • Proactive contact - The following benefits: • Automated issue detection - 3 Running diagnostics Running diagnostics help you to launch the Utility Mode...
... Code Lookup page at qrl.dell.com 18 Running diagnostics Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - SupportAssist monitors your system does not boot. The diagnostics test your device. A Dell EMC Technical Support agent contacts you about SupportAssist, go to troubleshoot the issue. • Proactive contact - The following benefits: • Automated issue detection - 3 Running diagnostics Running diagnostics help you to launch the Utility Mode...
EMC PowerEdge Servers Troubleshooting Guide
Page 22
... cable and reseat the power cable to the latest BIOS. Repeat the PSA diagnostics. 5. Check for a firmware update for your Hard drive. 3. Removable Hard Check the installation of the tape drive, cables and connections. If you have an HDD, reconnect your hard disk drive (HDD) to the system board. 3. If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support. 22 Running diagnostics Table 13. diagnostic. Update to the drive. CMOS, Location An error...
... cable and reseat the power cable to the latest BIOS. Repeat the PSA diagnostics. 5. Check for a firmware update for your Hard drive. 3. Removable Hard Check the installation of the tape drive, cables and connections. If you have an HDD, reconnect your hard disk drive (HDD) to the system board. 3. If failure continues, contact Technical Support PSA NA ePSA 2000-0155 Hard Drive - Repeat the PSA diagnostics. 4. If failure continues, contact Dell Technical Support. 22 Running diagnostics Table 13. diagnostic. Update to the drive. CMOS, Location An error...
EMC PowerEdge Servers Troubleshooting Guide
Page 40
... server has default credential settings. 6. Troubleshooting iDRAC Direct - If the driver is installed, ensure that the iDRAC Managed: USB XML Configuration option is configured with an NTFS or an FAT32 file system with a known good cable, and turn on each USB device one partition. 3. In the iDRAC Settings Utility, ensure that the iDRAC Virtual USB NIC device driver is configured as iDRAC Direct uses a non-routable address. If the laptop is running Windows operating system, ensure that USB Management Port Mode...
... server has default credential settings. 6. Troubleshooting iDRAC Direct - If the driver is installed, ensure that the iDRAC Managed: USB XML Configuration option is configured with an NTFS or an FAT32 file system with a known good cable, and turn on each USB device one partition. 3. In the iDRAC Settings Utility, ensure that the iDRAC Virtual USB NIC device driver is configured as iDRAC Direct uses a non-routable address. If the laptop is running Windows operating system, ensure that USB Management Port Mode...
EMC PowerEdge Servers Troubleshooting Guide
Page 49
... displayed by default. 2. Troubleshooting hardware issues 49 Import b. Update the system BIOS to import or clear foreign configurations: Steps 1. Solution: The controller is working as expected before importing them. 5. NOTE: The controller does not allow import of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers...
... displayed by default. 2. Troubleshooting hardware issues 49 Import b. Update the system BIOS to import or clear foreign configurations: Steps 1. Solution: The controller is working as expected before importing them. 5. NOTE: The controller does not allow import of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers...
EMC PowerEdge Servers Troubleshooting Guide
Page 57
... Hard drive removed. For example, on Windows the path can be /tmp/megacli. 3. NOTE: For the most popular Linux operating systems, you also need the following error codes: Table 16. If the problem persists, call Dell Technical Support for Windows Operating systems from the system. 5. Download the appropriate version of the above error conditions, contact Dell Technical Support. Now, run the following steps: 1. Unzip the downloaded files and copy them in Linux, use the command...
... Hard drive removed. For example, on Windows the path can be /tmp/megacli. 3. NOTE: For the most popular Linux operating systems, you also need the following error codes: Table 16. If the problem persists, call Dell Technical Support for Windows Operating systems from the system. 5. Download the appropriate version of the above error conditions, contact Dell Technical Support. Now, run the following steps: 1. Unzip the downloaded files and copy them in Linux, use the command...
EMC PowerEdge Servers Troubleshooting Guide
Page 58
... or clear the foreign configuration. 6. You should only perform troubleshooting and simple repairs as authorized in its Optimal state without a rebuild occurring. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5. Ensure that the integrated SATA controller and the drive's SATA port are enabled. 3. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to recover the virtual disk. Prerequisites...
... or clear the foreign configuration. 6. You should only perform troubleshooting and simple repairs as authorized in its Optimal state without a rebuild occurring. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5. Ensure that the integrated SATA controller and the drive's SATA port are enabled. 3. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to recover the virtual disk. Prerequisites...
EMC PowerEdge Servers Troubleshooting Guide
Page 74
Possible scenarios for RAID configuration: • Both drives should be of the virtual disk. 3. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to replace. If you are creating partial virtual disks, Dell recommends that are members of same size. 74 Troubleshooting hardware issues Select Start. 6. Thumb rules for RAID configuration The following steps to replace physical disks in displaying the information does not cause any limitation. The...
Possible scenarios for RAID configuration: • Both drives should be of the virtual disk. 3. NOTE: When creating virtual disks using software RAID controllers, the information related to the physical disks linked to replace. If you are creating partial virtual disks, Dell recommends that are members of same size. 74 Troubleshooting hardware issues Select Start. 6. Thumb rules for RAID configuration The following steps to replace physical disks in displaying the information does not cause any limitation. The...
EMC PowerEdge Servers Troubleshooting Guide
Page 103
... removing and installing hardware components, see your system's Owner's Manual at POST during a reboot. error message is updated to power up to the vFlash partition and the error will no longer be reported correctly if the static flea power is displayed when configuring a boot device during a reboot. Troubleshooting a No POST situation Power On Self Test (POST) is a series of -date, or the server needs a reboot for the Baseboard Management Controller (BMC) to the latest firmware. NOTE: When removing or replacing parts, always turn...
... removing and installing hardware components, see your system's Owner's Manual at POST during a reboot. error message is updated to power up to the vFlash partition and the error will no longer be reported correctly if the static flea power is displayed when configuring a boot device during a reboot. Troubleshooting a No POST situation Power On Self Test (POST) is a series of -date, or the server needs a reboot for the Baseboard Management Controller (BMC) to the latest firmware. NOTE: When removing or replacing parts, always turn...
EMC PowerEdge Servers Troubleshooting Guide
Page 104
... for rack servers is CPU1 and memory module in the header at a time until the defective part is the config that the power supply LED glows green. Login to SharePoint wizard. 104 Troubleshooting operating system issues a. If you are seated correctly. 11. Open the application and specify the OneDrive URL in the Connect to a SharePoint Online site in A1 slot, and the default riser without expansion cards. e. Turn...
... for rack servers is CPU1 and memory module in the header at a time until the defective part is the config that the power supply LED glows green. Login to SharePoint wizard. 104 Troubleshooting operating system issues a. If you are seated correctly. 11. Open the application and specify the OneDrive URL in the Connect to a SharePoint Online site in A1 slot, and the default riser without expansion cards. e. Turn...
EMC Boot Optimized Server Storage-S1 Users Guide
Page 9
... Windows from the www.dell.com/support/home. 2. After the inventory collection and firmware validation processes are complete, the installed version and package version are displayed. Firmware update using UEFI Shell Perform the following steps to update your system configuration. Copy the files onto a UEFI bootable USB drive and map it for monolithic servers. Reboot the system from the USB drive, and go to the system. 3. Type the command fs0:/fs1: to flash the firmware. 6. Run...
... Windows from the www.dell.com/support/home. 2. After the inventory collection and firmware validation processes are complete, the installed version and package version are displayed. Firmware update using UEFI Shell Perform the following steps to update your system configuration. Copy the files onto a UEFI bootable USB drive and map it for monolithic servers. Reboot the system from the USB drive, and go to the system. 3. Type the command fs0:/fs1: to flash the firmware. 6. Run...
EMC Systems Management Overview Guide Version 20.0
Page 10
... class PCIe SSD. • Access iDRAC interfaces using host IP. • Remote full power cycle. • iDRAC GUI launcher from host OS (Windows OS only). • Use remote iDRAC hard reset for iSM to optimize at scale, from the OS. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to operating system logs. • Perform automatic system recovery. • Populate Windows Management...
... class PCIe SSD. • Access iDRAC interfaces using host IP. • Remote full power cycle. • iDRAC GUI launcher from host OS (Windows OS only). • Use remote iDRAC hard reset for iSM to optimize at scale, from the OS. The iDRAC Service Module provides the following key features: • View operating system (OS) information. • Replicate Lifecycle Controller logs to operating system logs. • Perform automatic system recovery. • Populate Windows Management...
EMC Systems Management Overview Guide Version 20.0
Page 11
..., health status checking, configuration, update, and power management. Chassis Management Controller The Chassis Management Controller is an embedded systems management hardware and software solution for the following tasks: • Manage servers across multiple server nodes and the on-board RAID controller. CMC is available for managing multiple servers, I /O options with the flexibility of the key features is a revolutionary, easy-to share power, cooling, management, and networking. One of rack server I /O modules, and shared power or cooling using server profiles and...
..., health status checking, configuration, update, and power management. Chassis Management Controller The Chassis Management Controller is an embedded systems management hardware and software solution for the following tasks: • Manage servers across multiple server nodes and the on-board RAID controller. CMC is available for managing multiple servers, I /O options with the flexibility of the key features is a revolutionary, easy-to share power, cooling, management, and networking. One of rack server I /O modules, and shared power or cooling using server profiles and...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
Page 107
... in use the -c or --preview option, the minimum Lifecycle Controller version required is taken as follows: • PERC S110 and PERC S130 controllers • PERC S110 and PERC S130 controllers • BIOS and PCIe device: enabling PCIe slots in the system that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode...
... in use the -c or --preview option, the minimum Lifecycle Controller version required is taken as follows: • PERC S110 and PERC S130 controllers • PERC S110 and PERC S130 controllers • BIOS and PCIe device: enabling PCIe slots in the system that are disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode...
Lifecycle Controller Version Remote Services Quick Start Guide
Page 4
... management interfaces. Automates the server configuration management using the secure web services interfaces and can be imported and exported from provisioning, deployment, patching and updating to servicing - For more productive and also reduces the operational expenses such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. Lifecycle Controller simplifies server Lifecycle management - from the server to perform one ‑to-many management consoles and reduce the manual steps to perform server setup...
... management interfaces. Automates the server configuration management using the secure web services interfaces and can be imported and exported from provisioning, deployment, patching and updating to servicing - For more productive and also reduces the operational expenses such as configuring BIOS and hardware settings, deploying operating systems, changing RAID settings, and saving hardware profiles. Lifecycle Controller simplifies server Lifecycle management - from the server to perform one ‑to-many management consoles and reduce the manual steps to perform server setup...
EMC for VRTX enclosure Installation and Service Manual
Page 3
...1: Dell EMC PowerEdge M640 overview 7 Front view of the system...7 Health status indicator...8 Hard drive indicator codes...8 iDRAC Direct LED indicator codes...9 Locating the Service Tag of your system...9 System information label...10 Chapter 2: Documentation resources 11 Chapter 3: Technical specifications 13 System dimensions...13 System weight...13 Processor specifications...14 Supported operating systems...14 System battery specifications...14 Memory specifications...14 Mezzanine card specifications...14 Storage controller specifications...14 Drive specifications...14 Hard drives...15...
...1: Dell EMC PowerEdge M640 overview 7 Front view of the system...7 Health status indicator...8 Hard drive indicator codes...8 iDRAC Direct LED indicator codes...9 Locating the Service Tag of your system...9 System information label...10 Chapter 2: Documentation resources 11 Chapter 3: Technical specifications 13 System dimensions...13 System weight...13 Processor specifications...14 Supported operating systems...14 System battery specifications...14 Memory specifications...14 Mezzanine card specifications...14 Storage controller specifications...14 Drive specifications...14 Hard drives...15...
EMC for VRTX enclosure Installation and Service Manual
Page 20
...install the operating system Setting up your system Complete the following interfaces: Interfaces iDRAC Settings utility Dell Deployment Toolkit Document/Section Dell Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Dell Deployment Toolkit User's Guide at www.dell.com/openmanagemanuals > OpenManage Deployment Toolkit 20 Initial system setup and configuration Unpack the system. 2. For more information, see the CMC User's Guide at www.dell.com/openmanagemanuals > Chassis Management Controllers iDRAC configuration The Integrated Dell Remote Access...
...install the operating system Setting up your system Complete the following interfaces: Interfaces iDRAC Settings utility Dell Deployment Toolkit Document/Section Dell Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Dell Deployment Toolkit User's Guide at www.dell.com/openmanagemanuals > OpenManage Deployment Toolkit 20 Initial system setup and configuration Unpack the system. 2. For more information, see the CMC User's Guide at www.dell.com/openmanagemanuals > Chassis Management Controllers iDRAC configuration The Integrated Dell Remote Access...
EMC for VRTX enclosure Installation and Service Manual
Page 95
.... Update the BIOS and iDRAC versions. Re-enable the Trusted Platform Module (TPM). For more information, see Integrated Dell Remote access Controller User's Guide, at www.dell.com/poweredgemanuals Restoring the system using System Setup. Manually update the Service Tag After replacing a system board, if Easy Restore fails, follow this task If you enter the correct Service Tag. Power on the system. 2. Click Service Tag Settings. 4. Ensure that you know the system service tag, use the default configuration settings...
.... Update the BIOS and iDRAC versions. Re-enable the Trusted Platform Module (TPM). For more information, see Integrated Dell Remote access Controller User's Guide, at www.dell.com/poweredgemanuals Restoring the system using System Setup. Manually update the Service Tag After replacing a system board, if Easy Restore fails, follow this task If you enter the correct Service Tag. Power on the system. 2. Click Service Tag Settings. 4. Ensure that you know the system service tag, use the default configuration settings...
EMC for VRTX enclosure Installation and Service Manual
Page 103
... by using the operating system commands or the CMC. 2. You should only perform troubleshooting and simple repairs as authorized in use. Turn on page 103. Jumpers and connectors 103 Table 27. Disabling a forgotten password The software security features of the PowerEdge M640 system include a system password and a setup password. System board jumper settings Jumper Setting NVRAM_CLR (default) Description The BIOS configuration settings are cleared at next AC power cycle. The BIOS password feature is enabled. System board jumpers and connectors (continued) Item Connector 12...
... by using the operating system commands or the CMC. 2. You should only perform troubleshooting and simple repairs as authorized in use. Turn on page 103. Jumpers and connectors 103 Table 27. Disabling a forgotten password The software security features of the PowerEdge M640 system include a system password and a setup password. System board jumper settings Jumper Setting NVRAM_CLR (default) Description The BIOS configuration settings are cleared at next AC power cycle. The BIOS password feature is enabled. System board jumpers and connectors (continued) Item Connector 12...