iDRAC8 with Lifecycle Controller Version 2.75.75.75 Release Notes
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... select multiple versions of firmware for backplane including PCIe drives-"Unable to update the 12G SEP firmware to check the update status. 12. After performing a firmware update or rollback operations from remote network share using any of the iDRAC interfaces (RACADM/GUI/WSMAN) to version 1.00 because the operation is not supported or the device is changed to HTML5, Java or Native multiple times on SWRAID controller driver version 4.1.0-0025 or later. 23. Fibre channel NIC cards with...
... select multiple versions of firmware for backplane including PCIe drives-"Unable to update the 12G SEP firmware to check the update status. 12. After performing a firmware update or rollback operations from remote network share using any of the iDRAC interfaces (RACADM/GUI/WSMAN) to version 1.00 because the operation is not supported or the device is changed to HTML5, Java or Native multiple times on SWRAID controller driver version 4.1.0-0025 or later. 23. Fibre channel NIC cards with...
iDRAC8 with Lifecycle Controller Version 2.75.75.75 Release Notes
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... four available ports. After the OS installation is complete, connect the add-on two of the following: ○ Remove all vendor FC cards and the following characters for LAN on the other two ports. • Windows operating systems support both the manual and unattended installation features. 7 Limitations • Systems with iDRAC firmware version 2.65.65.65 installed do not display the same MAC addresses. Disable NPAR option, and run the network setting configurations.
... four available ports. After the OS installation is complete, connect the add-on two of the following: ○ Remove all vendor FC cards and the following characters for LAN on the other two ports. • Windows operating systems support both the manual and unattended installation features. 7 Limitations • Systems with iDRAC firmware version 2.65.65.65 installed do not display the same MAC addresses. Disable NPAR option, and run the network setting configurations.
iDRAC8 with Lifecycle Controller Version 2.75.75.75 Release Notes
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...-RAID hard disks (NVMe SSD), it is in Step 3 operating system deployment. • Operating system installation might fail if the server has only PCle NVMe SSD drives and if you cannot install a firmware or driver DUP if it displays the RAID configuration option. To view the scroll bar: ○ Hover your mouse pointer over the right edge of the operating system does not match. However, while installing Windows operating system, the warning message...
...-RAID hard disks (NVMe SSD), it is in Step 3 operating system deployment. • Operating system installation might fail if the server has only PCle NVMe SSD drives and if you cannot install a firmware or driver DUP if it displays the RAID configuration option. To view the scroll bar: ○ Hover your mouse pointer over the right edge of the operating system does not match. However, while installing Windows operating system, the warning message...
EMC PowerEdge Servers Troubleshooting Guide
Page 5
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
... Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or PSOD...101 Troubleshooting no boot issues for Windows operating systems 101 No boot device found error message is displayed...
EMC PowerEdge Servers Troubleshooting Guide
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... document. Click the documentation link that is provided in the Location column in the search box. Configuring your system remotely, see the Attribute Registry Guide. For information about installing and using , and troubleshooting Dell OpenManage Essentials, see the Dell EMC SupportAssist Enterprise User's Guide. www.dell.com/openmanagemanuals > OpenManage Essentials For information about updating drivers and firmware, see the Redfish API Guide. www.dell.com/serviceabilitytools 8 Introduction Table 1. www.dell.com/support/drivers...
... document. Click the documentation link that is provided in the Location column in the search box. Configuring your system remotely, see the Attribute Registry Guide. For information about installing and using , and troubleshooting Dell OpenManage Essentials, see the Dell EMC SupportAssist Enterprise User's Guide. www.dell.com/openmanagemanuals > OpenManage Essentials For information about updating drivers and firmware, see the Redfish API Guide. www.dell.com/serviceabilitytools 8 Introduction Table 1. www.dell.com/support/drivers...
EMC PowerEdge Servers Troubleshooting Guide
Page 18
... issue detection - The diagnostics test your devices and uploads it securely to troubleshoot the issue. • Proactive contact - PSA and ePSA Diagnostics error codes NOTE: For information about SupportAssist, go to select System Utilities → Hardware Diagnostics. SupportAssist monitors your IT environment, you can receive the following table describes the PSA/ePSA diagnostics error messages. Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support...
... issue detection - The diagnostics test your devices and uploads it securely to troubleshoot the issue. • Proactive contact - PSA and ePSA Diagnostics error codes NOTE: For information about SupportAssist, go to select System Utilities → Hardware Diagnostics. SupportAssist monitors your IT environment, you can receive the following table describes the PSA/ePSA diagnostics error messages. Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support...
EMC PowerEdge Servers Troubleshooting Guide
Page 22
...the tape drive, cables and connections. Tape Drive [s] S/N [d], incorrect status = [d] [d] Check installation of the Drive [d] - CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is showing 1. Repeat the PSA diagnostics. 3. Repeat the PSA diagnostics. 5. Check for a firmware update for your hard disk drive (HDD) to the system board. 3. Remove and reinstall your optical drive. 3. UEFI BIOS) 1. If failure continues, contact Dell Technical Support. 22 Running diagnostics If a replacement working hard drive is...
...the tape drive, cables and connections. Tape Drive [s] S/N [d], incorrect status = [d] [d] Check installation of the Drive [d] - CMOS, Location An error occurred during the = (x), Expected = (x), Found = tests that the drive firmware is showing 1. Repeat the PSA diagnostics. 3. Repeat the PSA diagnostics. 5. Check for a firmware update for your hard disk drive (HDD) to the system board. 3. Remove and reinstall your optical drive. 3. UEFI BIOS) 1. If failure continues, contact Dell Technical Support. 22 Running diagnostics If a replacement working hard drive is...
EMC PowerEdge Servers Troubleshooting Guide
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... 4. Ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. Laptop connection For information about configuring the USB storage device, see the Getting help section. On the iDRAC Settings Utility screen, ensure that the iDRAC Virtual USB NIC device driver is configured as iDRAC Direct uses a non-routable address. If the laptop is running Windows operating system, ensure that USB Management Port Mode is installed. 4. If the driver is not hot-pluggable. 40 Troubleshooting hardware issues
... 4. Ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. Laptop connection For information about configuring the USB storage device, see the Getting help section. On the iDRAC Settings Utility screen, ensure that the iDRAC Virtual USB NIC device driver is configured as iDRAC Direct uses a non-routable address. If the laptop is running Windows operating system, ensure that USB Management Port Mode is installed. 4. If the driver is not hot-pluggable. 40 Troubleshooting hardware issues
EMC PowerEdge Servers Troubleshooting Guide
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... clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in more information about the disk...
... clearing foreign configurations using the VD mgmt menu When a foreign configuration exists, the BIOS screen displays the message Foreign configuration(s) found on the right side of NVMe PCIe SSD in the system, see Replacing and configuring hardware. • For configuring and managing the PCIe SSD adapter, see Configuring And Managing Your NVMe PCIe SSD Adapter. 12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in more information about the disk...
EMC PowerEdge Servers Troubleshooting Guide
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.... 3. If the diagnostics pass, reseat the hard drive. 4. E1812 Hard drive removed. Drive has been removed from the Avagotech support site. 2. Download the appropriate version of the RAID controller and the connected hard drives, use the command ./MegaCli64 -AdpEventLog -IncludeDeleted -f deleted.txt -aALL. If the problem persists, call Dell Technical Support for Windows and Linux? For more information on Linux the path can be C:\temp\megacli, and on ePSA diagnostics, see Checking hard drive status in the PERC BIOS section. Unzip...
.... 3. If the diagnostics pass, reseat the hard drive. 4. E1812 Hard drive removed. Drive has been removed from the Avagotech support site. 2. Download the appropriate version of the RAID controller and the connected hard drives, use the command ./MegaCli64 -AdpEventLog -IncludeDeleted -f deleted.txt -aALL. If the problem persists, call Dell Technical Support for Windows and Linux? For more information on Linux the path can be C:\temp\megacli, and on ePSA diagnostics, see Checking hard drive status in the PERC BIOS section. Unzip...
EMC PowerEdge Servers Troubleshooting Guide
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... service and support team. Steps 1. Run the appropriate diagnostic test. 4. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to the controller. 8. Try using a different CD or DVD. 2. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as authorized in the system. 5. Ensure that are present in your product. For information about firmware installation, see the Getting help section. 58 Troubleshooting hardware issues Drives not accessible Multiple physical disk errors...
... service and support team. Steps 1. Run the appropriate diagnostic test. 4. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to the controller. 8. Try using a different CD or DVD. 2. Drive timeout error Issue-Drive times out and the RAID controller displays the drive as authorized in the system. 5. Ensure that are present in your product. For information about firmware installation, see the Getting help section. 58 Troubleshooting hardware issues Drives not accessible Multiple physical disk errors...
EMC PowerEdge Servers Troubleshooting Guide
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... Start. 6. The order of same size. 74 Troubleshooting hardware issues In the Virtual Disk Management window, select Virtual Disk # and press the down -arrow key and highlight the desired physical disk you want to select the disk. 7. Press to replace physical disks in displaying the information does not cause any limitation. Thumb rules for RAID configuration The following steps to expand the list of the controllers displayed in the RAID1 configuration...
... Start. 6. The order of same size. 74 Troubleshooting hardware issues In the Virtual Disk Management window, select Virtual Disk # and press the down -arrow key and highlight the desired physical disk you want to select the disk. 7. Press to replace physical disks in displaying the information does not cause any limitation. Thumb rules for RAID configuration The following steps to expand the list of the controllers displayed in the RAID1 configuration...
EMC PowerEdge Servers Troubleshooting Guide
Page 87
...-in-windows MS link on how to have the update enabled on all the nodes that are configured for Failover Cluster with Shared Storage may lead to Cluster Shared Volume to go to failed state. Create a registry key (Reg_DWORD) with the setup as cluster nodes with external Storage enclosures attached for further assistance. About this task Recommended action for Windows Server 2019 3. Troubleshooting hardware...
...-in-windows MS link on how to have the update enabled on all the nodes that are configured for Failover Cluster with Shared Storage may lead to Cluster Shared Volume to go to failed state. Create a registry key (Reg_DWORD) with the setup as cluster nodes with external Storage enclosures attached for further assistance. About this task Recommended action for Windows Server 2019 3. Troubleshooting hardware...
EMC PowerEdge Servers Troubleshooting Guide
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... memory, the keyboard and the disk drivers. Error messages may power without warning. During this period, a message on your system. Power required may exceed PSU wattage. Alert! Reboot the server to POST. This situation is updated to the latest firmware. NOTE: When removing or replacing parts, always turn off the server, remove the power cord, and wait for ten seconds for the iDRAc to the first boot device. This allows time for the Baseboard Management Controller (BMC...
... memory, the keyboard and the disk drivers. Error messages may power without warning. During this period, a message on your system. Power required may exceed PSU wattage. Alert! Reboot the server to POST. This situation is updated to the latest firmware. NOTE: When removing or replacing parts, always turn off the server, remove the power cord, and wait for ten seconds for the iDRAc to the first boot device. This allows time for the Baseboard Management Controller (BMC...
EMC PowerEdge Servers Troubleshooting Guide
Page 104
... jumper. Disconnect all cables from the server and attempt to OneDrive for rack servers is PSU1, CPU1, memory module in the Connect to the next step. 4. Turn on by the system firmware and agents that monitor system components, see the Error Code Lookup page at a time until the defective part is the config that the power supply LED glows green. If the server fails to POST, proceed to SharePoint wizard. 104 Troubleshooting operating...
... jumper. Disconnect all cables from the server and attempt to OneDrive for rack servers is PSU1, CPU1, memory module in the Connect to the next step. 4. Turn on by the system firmware and agents that monitor system components, see the Error Code Lookup page at a time until the defective part is the config that the power supply LED glows green. If the server fails to POST, proceed to SharePoint wizard. 104 Troubleshooting operating...
EMC PowerEdge Servers Troubleshooting Guide
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... site owner or using the Windows Server 2016 Media NOTE: Dell EMC highly recommends that you agree with a list of the following message is displayed: Press any key to boot from Microsoft on your system. 2. The Configure or Skip RAID window is displayed. 15. The License terms window is displayed. NOTE: Before connecting the OneDrive site of Independent Disks (RAID) is configured, the window displays the existing RAID configuration details. 5. In the LifeCycle Controller window, click...
... site owner or using the Windows Server 2016 Media NOTE: Dell EMC highly recommends that you agree with a list of the following message is displayed: Press any key to boot from Microsoft on your system. 2. The Configure or Skip RAID window is displayed. 15. The License terms window is displayed. NOTE: Before connecting the OneDrive site of Independent Disks (RAID) is configured, the window displays the existing RAID configuration details. 5. In the LifeCycle Controller window, click...
EMC PowerEdge RAID Controller S140 Users Guide
Page 4
... PCIe SSDs to RAID mode ...38 Creating a virtual disk...39 Checking PERC S140 options and the boot list priority 39 Creating the device driver media for Windows driver installation 40 Downloading drivers for PERC S140 from the Dell support website for all operating systems 40 Downloading drivers from the Dell Systems Service and Diagnostic Tools media for Windows 40 Accessing ZP files...40 Chapter 8: Troubleshooting your system 42 Precautions for hot removal or hot insertion of NVMe drives 42 Unable to configure Linux RAID using UEFI Configuration Utility...
... PCIe SSDs to RAID mode ...38 Creating a virtual disk...39 Checking PERC S140 options and the boot list priority 39 Creating the device driver media for Windows driver installation 40 Downloading drivers for PERC S140 from the Dell support website for all operating systems 40 Downloading drivers from the Dell Systems Service and Diagnostic Tools media for Windows 40 Accessing ZP files...40 Chapter 8: Troubleshooting your system 42 Precautions for hot removal or hot insertion of NVMe drives 42 Unable to configure Linux RAID using UEFI Configuration Utility...
EMC PowerEdge RAID Controller S140 Users Guide
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... driver 43 System startup issues...43 System does not boot...44 Controller mode is set incorrectly at System Setup 44 Boot mode, boot sequence, and or boot sequence retry are more than ten virtual disks in the BIOS Configuration Utility or CTRL R 47 Unable to configure RAID on NVMe PCIe SSD using the Option ROM Utility is disabled 45 Warning Messages...45 WARNING- related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is incorrect for operating system installation...
... driver 43 System startup issues...43 System does not boot...44 Controller mode is set incorrectly at System Setup 44 Boot mode, boot sequence, and or boot sequence retry are more than ten virtual disks in the BIOS Configuration Utility or CTRL R 47 Unable to configure RAID on NVMe PCIe SSD using the Option ROM Utility is disabled 45 Warning Messages...45 WARNING- related errors...47 The physical disk fails...47 Cannot initialize a physical disk ...48 Status LED is incorrect for operating system installation...
EMC PowerEdge RAID Controller S140 Users Guide
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... required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell Power-On Self-Test (POST) screen is displayed, click System BIOS. 4. In the sub-screen, confirm that the SATA Controller is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. Turn on a PERC or BOSS device, ensure that the software RAID OS driver is set to SATA Settings and...
... required, download the latest BIOS, firmware, and driver updates from dell.com/support. • Create a device driver media (USB drive, CD, or DVD). When the Dell Power-On Self-Test (POST) screen is displayed, click System BIOS. 4. In the sub-screen, confirm that the SATA Controller is installed using the Dell Update Package (DUP) while SATA and NVMe are in RAID mode while in the NVMe PCIe SSD. Turn on a PERC or BOSS device, ensure that the software RAID OS driver is set to SATA Settings and...
iDRAC9 with Lifecycle Controller Version 3.30.30.30 RACADM CLI Guide
Page 107
... disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to BootSeq, HddSeq, or UefiBootSeq attributes. • BIOS: changing TPM 2.0 cryptographic support from the default of staged objects RACADM Subcommand Details 107 Specifies the FQDD or list of FQDDs separated by running while using changes to UEFI and configuration of UEFI PXE network settings • BIOS...
... disabled and configuring the PCIe device • BIOS: enabling processor trusted execution (TXT) when server has Trusted Platform Module (TPM) 2.0 installed • BIOS: if SCP contains only a BIOS section that includes switching boot mode to BootSeq, HddSeq, or UefiBootSeq attributes. • BIOS: changing TPM 2.0 cryptographic support from the default of staged objects RACADM Subcommand Details 107 Specifies the FQDD or list of FQDDs separated by running while using changes to UEFI and configuration of UEFI PXE network settings • BIOS...
