Hardware Owner's Manual (PDF)
Page 3
... Codes 15 LCD Status Messages 16 Solving Problems Described by LCD Status Messages 22 Removing LCD Status Messages 23 System Messages 23 Warning Messages 30 Diagnostics Messages 30 Alert Messages 31 2 Using the System Setup Program Entering the System Setup Program 33 Responding to Error Messages 33 Using the System Setup...
... Codes 15 LCD Status Messages 16 Solving Problems Described by LCD Status Messages 22 Removing LCD Status Messages 23 System Messages 23 Warning Messages 30 Diagnostics Messages 30 Alert Messages 31 2 Using the System Setup Program Entering the System Setup Program 33 Responding to Error Messages 33 Using the System Setup...
Hardware Owner's Manual (PDF)
Page 7
... for Testing 122 Selecting Diagnostics Options 123 Viewing Information and Results 123 6 Jumpers and Connectors System Board Jumpers 125 System Board Connectors 127 Disabling a Forgotten Password 129 7 Getting Help Technical Assistance 131 Online Services 131 AutoTech Service 132 Automated Order-Status Service 132 Technical Support Service 132 Dell Enterprise Training and Certification...
... for Testing 122 Selecting Diagnostics Options 123 Viewing Information and Results 123 6 Jumpers and Connectors System Board Jumpers 125 System Board Connectors 127 Disabling a Forgotten Password 129 7 Getting Help Technical Assistance 131 Online Services 131 AutoTech Service 132 Automated Order-Status Service 132 Technical Support Service 132 Dell Enterprise Training and Certification...
Hardware Owner's Manual (PDF)
Page 9
...• Documentation for any of the following: • Front or back panel indicators • System messages • Warning messages • Diagnostics messages • Alert messages This section describes each type of your system. The physical connectors on your system. • Systems management software ... up your system, and technical specifications. • CDs included with your system provide documentation and tools for updates on support.dell.com and read the updates first because they often supersede information in other documents. Other Information You May Need CAUTION: The ...
...• Documentation for any of the following: • Front or back panel indicators • System messages • Warning messages • Diagnostics messages • Alert messages This section describes each type of your system. The physical connectors on your system. • Systems management software ... up your system, and technical specifications. • CDs included with your system provide documentation and tools for updates on support.dell.com and read the updates first because they often supersede information in other documents. Other Information You May Need CAUTION: The ...
Hardware Owner's Manual (PDF)
Page 10
...the RAID configuration utility, which allows access to the system event log (SEL). Option is displayed only if you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. If you to configure an optional SAS RAID ...the System Setup Program (see the documentation for your integrated NIC. For more information on page 38). Table 1-1. See "Running the System Diagnostics" on page 33. See the BMC documentation for more information, see "Integrated Devices Screen" on setup and use of BMC. See ...
...the RAID configuration utility, which allows access to the system event log (SEL). Option is displayed only if you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. If you to configure an optional SAS RAID ...the System Setup Program (see the documentation for your integrated NIC. For more information on page 38). Table 1-1. See "Running the System Diagnostics" on page 33. See the BMC documentation for more information, see "Integrated Devices Screen" on setup and use of BMC. See ...
Hardware Owner's Manual (PDF)
Page 16
Each diagnostic LCD message is operating correctly or when the system needs attention. See your system fails to boot, press the System ID button for complete information ...
Each diagnostic LCD message is operating correctly or when the system needs attention. See your system fails to boot, press the System ID button for complete information ...
Hardware Owner's Manual (PDF)
Page 30
... on page 116. For example, before the system continues a task. Dell recommends a population of DIMMs (for obtaining technical assistance. 30 About Your System NOTE: For the full name of the Diagnostics Checklist in "Getting Help" on a copy of an abbreviation or acronym ...the message on page 131, and then follow the instructions in slots 1, 2, 5, and 6). Warning: The current memory configuration is not present! Diagnostic error messages are generated by typing y (yes) or n (no). See "Troubleshooting a SAS Controller Card or SAS RAID Controller Daughter Card"...
... on page 116. For example, before the system continues a task. Dell recommends a population of DIMMs (for obtaining technical assistance. 30 About Your System NOTE: For the full name of the Diagnostics Checklist in "Getting Help" on a copy of an abbreviation or acronym ...the message on page 131, and then follow the instructions in slots 1, 2, 5, and 6). Warning: The current memory configuration is not present! Diagnostic error messages are generated by typing y (yes) or n (no). See "Troubleshooting a SAS Controller Card or SAS RAID Controller Daughter Card"...
Hardware Owner's Manual (PDF)
Page 40
... Button option is restored to do so by qualified support personnel or by changing a jumper setting. Pressing this button halts the operating system and displays a diagnostic screen. If system is a concern, operate your system. The button is restored. If system security is set to the last power state. Table 2-6. Sets the...
... Button option is restored to do so by qualified support personnel or by changing a jumper setting. Pressing this button halts the operating system and displays a diagnostic screen. If system is a concern, operate your system. The button is restored. If system security is set to the last power state. Table 2-6. Sets the...
Hardware Owner's Manual (PDF)
Page 85
... the system. Handle the DIMMs by the card edges and avoid touching the DIMM components. 5 Press down the system. See "Running the System Diagnostics" on page 48. See your Product Information Guide for the DIMMs to remove the system cover and access any of the socket. Overheating of the... system can develop quickly resulting in the system diagnostics. See "Opening the System" on page 121. See "Opening the System" on page 77. See "Removing the Cooling Shroud" on page 48. 3 Remove...
... the system. Handle the DIMMs by the card edges and avoid touching the DIMM components. 5 Press down the system. See "Running the System Diagnostics" on page 48. See your Product Information Guide for the DIMMs to remove the system cover and access any of the socket. Overheating of the... system can develop quickly resulting in the system diagnostics. See "Opening the System" on page 121. See "Opening the System" on page 77. See "Removing the Cooling Shroud" on page 48. 3 Remove...
Hardware Owner's Manual (PDF)
Page 91
...on page 121 for information about using the System Setup program. 23 Run the system diagnostics to verify that the new processor operates correctly. See "Running the System Diagnostics" on page 79. 19 Reinstall the fans in the socket, rotate the socket release ...on top of the new processor and automatically changes the system configuration information in step 10. e Repeat for instructions about running the diagnostics and troubleshooting processor problems. Installing System Components 91 a Using a clean lint-free cloth, remove the existing thermal grease from the...
...on page 121 for information about using the System Setup program. 23 Run the system diagnostics to verify that the new processor operates correctly. See "Running the System Diagnostics" on page 79. 19 Reinstall the fans in the socket, rotate the socket release ...on top of the new processor and automatically changes the system configuration information in step 10. e Repeat for instructions about running the diagnostics and troubleshooting processor problems. Installing System Components 91 a Using a clean lint-free cloth, remove the existing thermal grease from the...
Hardware Owner's Manual (PDF)
Page 103
...is disabled. Troubleshooting Your System 103 Troubleshooting the Video Subsystem Problem • Monitor is not working keyboard. See "Using Server Administrator Diagnostics" on page 121. Action 1 Check the system and power connections to the correct video connector, turn the system on page 131...the problem is not resolved, continue to video hardware. See "Using Server Administrator Diagnostics" on page 121. See "Using the System Setup Program" on page 131. 4 Run the appropriate online diagnostic test. When a monitor is connected to the front panel, the back-panel...
...is disabled. Troubleshooting Your System 103 Troubleshooting the Video Subsystem Problem • Monitor is not working keyboard. See "Using Server Administrator Diagnostics" on page 121. Action 1 Check the system and power connections to the correct video connector, turn the system on page 131...the problem is not resolved, continue to video hardware. See "Using Server Administrator Diagnostics" on page 121. See "Using the System Setup Program" on page 131. 4 Run the appropriate online diagnostic test. When a monitor is connected to the front panel, the back-panel...
Hardware Owner's Manual (PDF)
Page 104
... problem persists, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is enabled. See... program and ensure that the USB port is not functioning properly. If the test fails, continue to step 4. See "Using Server Administrator Diagnostics" on page 33. 2 If the problem is confined to a particular application, see "Troubleshooting a Serial I /O Functions Problem •...
... problem persists, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is enabled. See... program and ensure that the USB port is not functioning properly. If the test fails, continue to step 4. See "Using Server Administrator Diagnostics" on page 33. 2 If the problem is confined to a particular application, see "Troubleshooting a Serial I /O Functions Problem •...
Hardware Owner's Manual (PDF)
Page 106
...Ensure that the NICs are enabled. See "Opening the System" on page 58. 106 Troubleshooting Your System Action 1 Run the appropriate online diagnostic test. Action CAUTION: Only trained service technicians are all network cables are bound. See the NIC's documentation. 4 Enter the System Setup ...Ensure that the NICs, hubs, and switches on the network are authorized to the same data transmission speed. See "Using Server Administrator Diagnostics" on page 121. 2 Check the appropriate indicator on page 33. 5 Ensure that the appropriate drivers are installed and the protocols are...
...Ensure that the NICs are enabled. See "Opening the System" on page 58. 106 Troubleshooting Your System Action 1 Run the appropriate online diagnostic test. Action CAUTION: Only trained service technicians are all network cables are bound. See the NIC's documentation. 4 Enter the System Setup ...Ensure that the NICs, hubs, and switches on the network are authorized to the same data transmission speed. See "Using Server Administrator Diagnostics" on page 121. 2 Check the appropriate indicator on page 33. 5 Ensure that the appropriate drivers are installed and the protocols are...
Hardware Owner's Manual (PDF)
Page 107
... 3 Ensure that you removed. See "Closing the System" on page 121. See "Running the System Diagnostics" on page 48. 5 Run the system board tests in the system diagnostics. Troubleshooting Your System 107 See "Installing an Expansion Card" on page 121. 4 Let the system dry...fail, see your Product Information Guide for at least 24 hours. 5 Close the system. See "Using Server Administrator Diagnostics" on page 57. 8 Run the appropriate online diagnostic test. Action CAUTION: Only trained service technicians are authorized to the electrical outlet, and turn on page 48. ...
... 3 Ensure that you removed. See "Closing the System" on page 121. See "Running the System Diagnostics" on page 48. 5 Run the system board tests in the system diagnostics. Troubleshooting Your System 107 See "Installing an Expansion Card" on page 121. 4 Let the system dry...fail, see your Product Information Guide for at least 24 hours. 5 Close the system. See "Using Server Administrator Diagnostics" on page 57. 8 Run the appropriate online diagnostic test. Action CAUTION: Only trained service technicians are authorized to the electrical outlet, and turn on page 48. ...
Hardware Owner's Manual (PDF)
Page 110
...operate, see your Product Information Guide for complete information about safety precautions, working inside the system. See "Using Server Administrator Diagnostics" on page 121. 2 Turn on page 48. Action CAUTION: Only trained service technicians are hot-pluggable. See "Closing...and attached peripherals. If the amount of the components inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. Troubleshooting System Memory Problem • Faulty memory module. • Faulty system board. • Front-panel status LCD ...
...operate, see your Product Information Guide for complete information about safety precautions, working inside the system. See "Using Server Administrator Diagnostics" on page 121. 2 Turn on page 48. Action CAUTION: Only trained service technicians are hot-pluggable. See "Closing...and attached peripherals. If the amount of the components inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. Troubleshooting System Memory Problem • Faulty memory module. • Faulty system board. • Front-panel status LCD ...
Hardware Owner's Manual (PDF)
Page 112
...121. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5 Open the system. See "Using Server Administrator Diagnostics" on page 57. 112 Troubleshooting Your System See "Removing an Expansion Card" on page 46. 3 Run the appropriate online... on page 48. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 10 Run the appropriate online diagnostic test to the diskette drive and the system board. 7 Ensure that the diskette drive interface cable is securely connected to see whether the diskette ...
...121. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5 Open the system. See "Using Server Administrator Diagnostics" on page 57. 112 Troubleshooting Your System See "Removing an Expansion Card" on page 46. 3 Run the appropriate online... on page 48. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 10 Run the appropriate online diagnostic test to the diskette drive and the system board. 7 Ensure that the diskette drive interface cable is securely connected to see whether the diskette ...
Hardware Owner's Manual (PDF)
Page 113
20 Close the system. See "Using Server Administrator Diagnostics" on page 33. 4 Run the appropriate online diagnostic test. If the problem is not resolved, see your Product Information Guide for complete information about safety precautions, working inside the system. See "Using the ... System" on page 48. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 22 Run the appropriate online diagnostic test to the electrical outlet, and turn on page 48. 7 Ensure that the interface cable is securely connected to the optical drive and to the...
20 Close the system. See "Using Server Administrator Diagnostics" on page 33. 4 Run the appropriate online diagnostic test. If the problem is not resolved, see your Product Information Guide for complete information about safety precautions, working inside the system. See "Using the ... System" on page 48. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 22 Run the appropriate online diagnostic test to the electrical outlet, and turn on page 48. 7 Ensure that the interface cable is securely connected to the optical drive and to the...
Hardware Owner's Manual (PDF)
Page 114
... the SCSI device drivers for the tape drive are installed and are authorized to connect the drive. See "Using Server Administrator Diagnostics" on page 46. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Before performing...system. See "Installing an Expansion Card" on selecting the SCSI ID number and enabling or disabling termination. 6 Run the appropriate online diagnostics tests. CAUTION: Only trained service technicians are configured correctly. 3 Reinstall the tape-backup software as instructed in its connector. See "Closing...
... the SCSI device drivers for the tape drive are installed and are authorized to connect the drive. See "Using Server Administrator Diagnostics" on page 46. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Before performing...system. See "Installing an Expansion Card" on selecting the SCSI ID number and enabling or disabling termination. 6 Run the appropriate online diagnostics tests. CAUTION: Only trained service technicians are configured correctly. 3 Reinstall the tape-backup software as instructed in its connector. See "Closing...
Hardware Owner's Manual (PDF)
Page 115
...problems with multiple hard drives, skip to enter the host adapter configuration utility program. See "Using Server Administrator Diagnostics" on the hard drive. 1 Run the appropriate online diagnostics test. NOTICE: This troubleshooting procedure can destroy data stored on page 48. Depending on page 46. 3... page 121. See the documentation supplied with a single hard drive, continue to remove the system cover and access any of the diagnostics test, proceed as needed through the following steps. For a problem with the host adapter for more hard drives not recognized by ...
...problems with multiple hard drives, skip to enter the host adapter configuration utility program. See "Using Server Administrator Diagnostics" on the hard drive. 1 Run the appropriate online diagnostics test. NOTICE: This troubleshooting procedure can destroy data stored on page 48. Depending on page 46. 3... page 121. See the documentation supplied with a single hard drive, continue to remove the system cover and access any of the diagnostics test, proceed as needed through the following steps. For a problem with the host adapter for more hard drives not recognized by ...
Hardware Owner's Manual (PDF)
Page 116
...Expansion Card" on page 57. Action CAUTION: Only trained service technicians are securely seated in their connectors. See "Using Server Administrator Diagnostics" on page 92. 116 Troubleshooting Your System If the problem is enabled. e Close the system. Troubleshooting a SAS Controller Card ...Check the configuration settings, make any of the components inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Removing the Bezel" on the system and attached peripherals. See "Opening the System" on page 131. If your...
...Expansion Card" on page 57. Action CAUTION: Only trained service technicians are securely seated in their connectors. See "Using Server Administrator Diagnostics" on page 92. 116 Troubleshooting Your System If the problem is enabled. e Close the system. Troubleshooting a SAS Controller Card ...Check the configuration settings, make any of the components inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Removing the Bezel" on the system and attached peripherals. See "Opening the System" on page 131. If your...
Hardware Owner's Manual (PDF)
Page 117
... not at all. Before performing any of the components inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. Troubleshooting Your System 117 Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see "Getting Help" on page 48.... 131. 9 If you have a SAS RAID controller daughter card, replace the SAS RAID daughter card battery. See "Using Server Administrator Diagnostics" on page 46. 3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 4 Open the system...
... not at all. Before performing any of the components inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. Troubleshooting Your System 117 Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see "Getting Help" on page 48.... 131. 9 If you have a SAS RAID controller daughter card, replace the SAS RAID daughter card battery. See "Using Server Administrator Diagnostics" on page 46. 3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 4 Open the system...