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... your computer system. On some systems, some of keys to be installed on your system. • The Dell SCSI Array User's Guide provides instruc- tells how to install internal options, and also provides technical specifications for technical assistance. • Operating system documentation is included with your system if you ordered your operating...
... your computer system. On some systems, some of keys to be installed on your system. • The Dell SCSI Array User's Guide provides instruc- tells how to install internal options, and also provides technical specifications for technical assistance. • Operating system documentation is included with your system if you ordered your operating...
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Chapter 6. Respond by specific information-for example, PRINTER OUT OF PAPER. See "Troubleshooting Hard-Disk Drives" in Chapter 6. Replace the indicated microprocessor with a current version of an abbreviation or ...
Chapter 6. Respond by specific information-for example, PRINTER OUT OF PAPER. See "Troubleshooting Hard-Disk Drives" in Chapter 6. Replace the indicated microprocessor with a current version of an abbreviation or ...
Diagnostics and Troubleshooting Guide
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... Setup program and correct the tem configuration information does date or time. instructions. See Chapter 4, "Running the Dell Diagnostics." Neither a terminator card nor a secondary microprocessor card is on the diskette drive, try another find a specific track on the system board might be malfunctioning. If errors persist, see Chapter 7, "Getting Help," for not...
... Setup program and correct the tem configuration information does date or time. instructions. See Chapter 4, "Running the Dell Diagnostics." Neither a terminator card nor a secondary microprocessor card is on the diskette drive, try another find a specific track on the system board might be malfunctioning. If errors persist, see Chapter 7, "Getting Help," for not...
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...done only after you have backed up your data and replace your hard-disk drive. NOTE: For the full name of normal specifications. See Chapter 4, or DIMMs may be loose. Restore the data to immediately back up your data and replace your hard-disk ... a parameter from the system. POST has queried the EIDE drive for its operating specifications. System Messages (continued) Message Cause Action Unexpected interrupt in protected mode The keyboard controller may be mal- WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/ secondary] EIDE...
...done only after you have backed up your data and replace your hard-disk drive. NOTE: For the full name of normal specifications. See Chapter 4, or DIMMs may be loose. Restore the data to immediately back up your data and replace your hard-disk ... a parameter from the system. POST has queried the EIDE drive for its operating specifications. System Messages (continued) Message Cause Action Unexpected interrupt in protected mode The keyboard controller may be mal- WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/ secondary] EIDE...
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...require more memory than 640 KB of the TSR programs probably created the conflict. Because they have an EMM driver. Some, but not all Dell computers have more than is available in the conventional memory area: • The application program is written for use with your application program to... problem you are entering are able to use extended memory. If you receive an error message that no longer runs properly. Input Errors If a specific key or set of 1 MB as extended memory. Make sure the operating environment is pressed at a time until you identify which may need to...
...require more memory than 640 KB of the TSR programs probably created the conflict. Because they have an EMM driver. Some, but not all Dell computers have more than is available in the conventional memory area: • The application program is written for use with your application program to... problem you are entering are able to use extended memory. If you receive an error message that no longer runs properly. Input Errors If a specific key or set of 1 MB as extended memory. Make sure the operating environment is pressed at a time until you identify which may need to...
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.... 5. Turn on your computer's system configuration information, and enable all or specific diagnostic tests or to exit to duplicate diskettes. Place your printer if one is loading. When you start the diagnostics, the Dell logo screen appears, followed by a message telling you that you choose. 4-2... image has been installed on your computer's hard-disk drive so that you can see the Dell Menu, which is online. 6. Make a working copy of your system, select the Run Specific Tests option. Refer to run all its components and devices, such as ports. Put the ...
.... 5. Turn on your computer's system configuration information, and enable all or specific diagnostic tests or to exit to duplicate diskettes. Place your printer if one is loading. When you start the diagnostics, the Dell logo screen appears, followed by a message telling you that you choose. 4-2... image has been installed on your computer's hard-disk drive so that you can see the Dell Menu, which is online. 6. Make a working copy of your system, select the Run Specific Tests option. Refer to run all its components and devices, such as ports. Put the ...
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Dell Computer Corporation Dell System Diagnostics Version X.XX Diagnostics Menu Run All Tests RUn Quick Tests RuN Specific Tests Exit To MS-DOS Figure 4-1. The main screen lists the diagnostic test groups, gives information about the configuration of the screen, the System ... select categories from a menu. Diagnostics Menu How to highlight a menu category. Press the up the menu area. From this screen, you select Run Specific Tests from the Run menu category. ration area lists the computer's currently detected hardware and some of the relevant settings. • The lower-right side...
Dell Computer Corporation Dell System Diagnostics Version X.XX Diagnostics Menu Run All Tests RUn Quick Tests RuN Specific Tests Exit To MS-DOS Figure 4-1. The main screen lists the diagnostic test groups, gives information about the configuration of the screen, the System ... select categories from a menu. Diagnostics Menu How to highlight a menu category. Press the up the menu area. From this screen, you select Run Specific Tests from the Run menu category. ration area lists the computer's currently detected hardware and some of the relevant settings. • The lower-right side...
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...your computer system more vigorously and thoroughly than they conclude with multiprocessors, confirms that may interfere with the normal operation of a specific device of these tests appear for each test group. This subtest does not test USB peripherals. NOTE: Some subtests requiring hardware...Index. USB Register Test Checks the onboard registers of the thermal-monitoring and microprocessor speed-switching device on the system board. Dell Diagnostics Tests Subtests Description Quick Memory Test Comprehensive Memory Test Secondary Cache Memory Test Tests the RAM and cache. (Some ...
...your computer system more vigorously and thoroughly than they conclude with multiprocessors, confirms that may interfere with the normal operation of a specific device of these tests appear for each test group. This subtest does not test USB peripherals. NOTE: Some subtests requiring hardware...Index. USB Register Test Checks the onboard registers of the thermal-monitoring and microprocessor speed-switching device on the system board. Dell Diagnostics Tests Subtests Description Quick Memory Test Comprehensive Memory Test Secondary Cache Memory Test Tests the RAM and cache. (Some ...
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...communication link between the I /O port logic and the printer. Go to step 3. 3. Go to step 2. 2. No. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the diagnostic tests again. Go to step 5. No. Troubleshooting the Basic I/O ...the application program's documentation for instructions on obtaining technical assistance. 6. Do the tests complete successfully? See Chapter 7, "Getting Help," for specific port configuration requirements. incorrectly or not at all systems have a Mouse category in the System Setup program. eral device • A faulty...
...communication link between the I /O port logic and the printer. Go to step 3. 3. Go to step 2. 2. No. Insert the Dell Diagnostics Diskette into drive A, reboot the system, and run the diagnostic tests again. Go to step 5. No. Troubleshooting the Basic I/O ...the application program's documentation for instructions on obtaining technical assistance. 6. Do the tests complete successfully? See Chapter 7, "Getting Help," for specific port configuration requirements. incorrectly or not at all systems have a Mouse category in the System Setup program. eral device • A faulty...
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... to the instructions in its connector. Yes. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions at all, the problem could be attached to specific connectors on an expansion card, see the expansion card's documentation. Verify that they are firmly connected to their connectors. The connection was incorrect. You have...
... to the instructions in its connector. Yes. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions at all, the problem could be attached to specific connectors on an expansion card, see the expansion card's documentation. Verify that they are firmly connected to their connectors. The connection was incorrect. You have...
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... • The computer's diskette/tape drive logic is configured correctly for steps that the sys- See Chapter 4, "Running the Dell Diagnostics," for instructions. 2. Swap the keyboard with the appropriate diskette/tape drive subsystem troubleshooting procedure. You have problems, however, ...troubleshooting procedures, complete steps 1 and 2 in the next subsection, "Checking the Diskette/Tape Drive Subsystem," to verify that specifically require you continue to remove it. Checking the Diskette/Tape Drive Subsystem To verify that has multiple drives, a problem with ...
... • The computer's diskette/tape drive logic is configured correctly for steps that the sys- See Chapter 4, "Running the Dell Diagnostics," for instructions. 2. Swap the keyboard with the appropriate diskette/tape drive subsystem troubleshooting procedure. You have problems, however, ...troubleshooting procedures, complete steps 1 and 2 in the next subsection, "Checking the Diskette/Tape Drive Subsystem," to verify that specifically require you continue to remove it. Checking the Diskette/Tape Drive Subsystem To verify that has multiple drives, a problem with ...
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... drive-select jumper settings, refer to the drive A and drive B connectors on the diskette/tape drive interface cable. Tape drive problems usually result from the Dell Diagnostics Diskette? Yes. You have fixed the problem. No. Go to step 2. 2. The system configuration information was defective. Checking Inside Your Computer 6-11 No. ... in Chapter 3 for instructions on the System Board Options screen in the EISA Configuration Utility and the Diskette Drive B category in this subsection applies specifically to step 14. 14. Go to Not Installed?
... drive-select jumper settings, refer to the drive A and drive B connectors on the diskette/tape drive interface cable. Tape drive problems usually result from the Dell Diagnostics Diskette? Yes. You have fixed the problem. No. Go to step 2. 2. The system configuration information was defective. Checking Inside Your Computer 6-11 No. ... in Chapter 3 for instructions on the System Board Options screen in the EISA Configuration Utility and the Diskette Drive B category in this subsection applies specifically to step 14. 14. Go to Not Installed?
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... which document has the answers you were doing when the error occurred. Run the diagnostics for information about a specific subject or about additional products available from Dell, call Dell at the appropriate telephone number listed in "Dell Contact Numbers" found later in this chapter), and fill it to call directly to solve the problem...
... which document has the answers you were doing when the error occurred. Run the diagnostics for information about a specific subject or about additional products available from Dell, call Dell at the appropriate telephone number listed in "Dell Contact Numbers" found later in this chapter), and fill it to call directly to solve the problem...
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...you turned on using the technical support service, see the abbreviations and acronyms list that precedes the Index. Table 7-1. NOTE: Dell's Express Service may want to perform, and the tool(s) you can use for technical assistance. Each tool is 7-2 Diagnostics... training class information TechFax service Technical specifications TechFax service, system documentation Troubleshooting, step-by providing two information cards with certain Dell systems. One card is described later in this chapter. Frequently Asked Questions Cards Dell anticipates some of your service tag number...
...you turned on using the technical support service, see the abbreviations and acronyms list that precedes the Index. Table 7-1. NOTE: Dell's Express Service may want to perform, and the tool(s) you can use for technical assistance. Each tool is 7-2 Diagnostics... training class information TechFax service Technical specifications TechFax service, system documentation Troubleshooting, step-by providing two information cards with certain Dell systems. One card is described later in this chapter. Frequently Asked Questions Cards Dell anticipates some of your service tag number...
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... about your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) • Electronic Quote Service sales@dell.com apmarketing@dell.com (for Dell systems and peripherals Getting Help 7-3 The information available through AutoTech includes: • Specifications and prices for Dell systems currently on using the following addresses: • World...
... about your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) • Electronic Quote Service sales@dell.com apmarketing@dell.com (for Dell systems and peripherals Getting Help 7-3 The information available through AutoTech includes: • Specifications and prices for Dell systems currently on using the following addresses: • World...
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...questions about MS-DOS and the Microsoft Windows 95 and Windows 3.x operating systems • Help in troubleshooting your local Dell representative for a Dell technical support specialist • Order parts • Download basic input/output system (BIOS) and video driver upgrades &#...8226; Download updates For the BBS telephone number, see "Dell Contact Numbers" found later in this chapter. TechFax information includes: • Interrupt maps, system board layouts, and specifications. • Technical notes on system compatibility and revisions. • News ...
...questions about MS-DOS and the Microsoft Windows 95 and Windows 3.x operating systems • Help in troubleshooting your local Dell representative for a Dell technical support specialist • Order parts • Download basic input/output system (BIOS) and video driver upgrades &#...8226; Download updates For the BBS telephone number, see "Dell Contact Numbers" found later in this chapter. TechFax information includes: • Interrupt maps, system board layouts, and specifications. • Technical notes on system compatibility and revisions. • News ...
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..."Diagnostics Checklist" in Figure 7-1 as needed. Have your local Dell representative for customer assistance. Include a copy of all items being returned (power cables, software diskettes, guides, and so on) if the return is for your specific Dell system to the section titled "Before You Call" and then ...call , see "Dell Contact Numbers" found later in just one toll-free call . Before You Call Keep a record of ...
..."Diagnostics Checklist" in Figure 7-1 as needed. Have your local Dell representative for customer assistance. Include a copy of all items being returned (power cables, software diskettes, guides, and so on) if the return is for your specific Dell system to the section titled "Before You Call" and then ...call , see "Dell Contact Numbers" found later in just one toll-free call . Before You Call Keep a record of ...
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When you call, the technical support staff refers to records regarding your specific Dell system to your questions. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting... Record the number on before you have a flat-blade screwdriver or a quarter-inch nut driver available. Make sure the system's user documentation is available. Dell's technical support staff uses computer-based diagnostics to provide fast, accurate answers to better understand your system on the checklist, and include the completed checklist...
When you call, the technical support staff refers to records regarding your specific Dell system to your questions. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting... Record the number on before you have a flat-blade screwdriver or a quarter-inch nut driver available. Make sure the system's user documentation is available. Dell's technical support staff uses computer-based diagnostics to provide fast, accurate answers to better understand your system on the checklist, and include the completed checklist...
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...-to -digital converter Autodesk Device Interface artificial intelligence American National Standards Institute American Standard Code for Information Interchange application-specific integrated circuit Beginner's All-Purpose Symbolic Instruction Code bulletin board service basic input/output system bits per inch bits ... ASCII ASIC BASIC BBS BIOS bpi bps BTU BZT C CCFT CD Description ampere(s) alternating current analog-to -analog converter Dell Advanced SCSI Host digital audio tape decibel(s) adjusted decibel(s) direct current Deutsche Industrie Norm dual in-line package direct memory access...
...-to -digital converter Autodesk Device Interface artificial intelligence American National Standards Institute American Standard Code for Information Interchange application-specific integrated circuit Beginner's All-Purpose Symbolic Instruction Code bulletin board service basic input/output system bits per inch bits ... ASCII ASIC BASIC BBS BIOS bpi bps BTU BZT C CCFT CD Description ampere(s) alternating current analog-to -analog converter Dell Advanced SCSI Host digital audio tape decibel(s) adjusted decibel(s) direct current Deutsche Industrie Norm dual in-line package direct memory access...
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... Description dynamic random-access memory double-sided double-density double-sided high-density Dell SCSI Array error correction code enhanced graphics adapter enhanced integrated drive electronics Extended Industry-Standard Architecture electromagnetic interference expanded memory manager Expanded Memory Specification Enhanced Parallel Port erasable programmable read-only memory electrostatic discharge enhanced small-device interface...
... Description dynamic random-access memory double-sided double-density double-sided high-density Dell SCSI Array error correction code enhanced graphics adapter enhanced integrated drive electronics Extended Industry-Standard Architecture electromagnetic interference expanded memory manager Expanded Memory Specification Enhanced Parallel Port erasable programmable read-only memory electrostatic discharge enhanced small-device interface...
